JT Pickfords Recensioni 

619
•
TrustScore 4 su 5

4,1

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 1 stelle su 5

They don't like criticism, only appreciate your money, if a problem they hate giving it back even if the product is faulty

Valutata 5 stelle su 5

Good experience all through. Staff in showroom so helpful and knowledgeable with great advice and nothing too much trouble. Comms on collection and delivery were fab. The guys who delivered our order... Leggi di più

Valutata 5 stelle su 5

Again, lve just received excellent customer service from this company. Goods always delivered on time with the promised courtesy call beforehand. Always packaged well and any issues dealt with... Leggi di più

Valutata 5 stelle su 5

Looking for wallboards on internet found item on this company’s web site easy to use , placed ordered Friday and the wallboards were delivered Monday , emails were sent to us with despatch note & in... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Ristrutturatore di bagni
  2. anche in
  3. Idraulico
  4. Negozio di mobili
  5. Servizi di riscaldamento e boiler

Scritti dall'azienda

JT Pickfords is a leading retailer of bathroom, heating and plumbing products. From our headquarters based in Sheffield, UK, we offer a huge range of contemporary and traditional bathroom, heating and plumbing products on our online store as well as in store.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

619 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,1

Tutte le recensioni

(619)

0 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

We have recently purchased a full…

We have recently purchased a full bathroom suite from pickfords. They have a fantastic range of products, reasonably priced and the staff couldn't do enough for us , especially Jackie who went above and beyond helping to plan our bathroom with us....thankyou for a 1st class service.Mr n Mrs Gleadall.

20 maggio 2022
Non scritta su invito
Valutata 5 stelle su 5

I rang about an out of stock item and…

I rang about an out of stock item and Elisa was extremely helpful and informed me that they were arriving shortly and she would ring me when they have arrived and booked into stock. Fantastic customer service.
Edit later;
I was rung back when in stock. Absolutely outstanding customer service

13 maggio 2022
Non scritta su invito
Valutata 4 stelle su 5

Pickfords unfortunatley could not…

Pickfords unfortunatley could not replace our brocken toilet seat due to it being out of garentee. Our fault we didn't report it due to Lockdown. But they did forward our problem to the manufactuer who speedly replaced it.

19 febbraio 2022
Valutata 1 stelle su 5

Never Use Pickfords Again

Ordered a bathroom of £3000 during the middle of covid where its impossible to get to tradesmen to come. When I did finally get a tradesmen to fit my bathroom found that a fair bit of the stuff was wrong.mainly the roof boards as my bathroom was 3.5 metres long and they sent 2.7 metre long boards . On realising this I asked if I could swap them but found out they dnt do any longer ones. So why send them in the first place I dnt. I didn't realise they was wrong at the time as the 2 x delivery drivers just threw everything out of the back of the van in the rain n left it outside as they wouldn't help me inside with stuff due to covid and because its over 30 days since delivered they won't give a £80 refund and let me return the wrong product sent even though still in all its original packaging etc. Your reply below just verified everything I said. Also just found stuff missing off taps but was easier to just go n buy from screwfix than go back n deal with your so called aftercare

15 febbraio 2022
Non scritta su invito
Logo di JT Pickfords

Risposta di JT Pickfords

Thank you for your feedback. At JT Pickfords, we welcome all feedback as it allows us to see how our service can be improved and also the areas we are working well on.

Firstly, we are very sorry to hear that you will not be purchasing with us again. We do value our customers and do what we can to offer the best service and aftercare possible.

Once you have placed an order with us, our contract is with you and not the fitter/plumber. It is then your responsibility to check your order prior to delivery to ensure you are happy with everything listed. Once the goods have been delivered, it is then your responsibility to fully check the order prior to installation and within 30 days of receipt. We understand there has been slight delays due to covid but believe 30 days is a fair amount of time for the goods / order to be check and any issues reported.

We understand that there has been delays finding qualified tradespeople to install your bathroom as many of our customers have experienced this. However, we could have held the order for you until you were able to find one.

Due to covid regulations, as I am sure you are aware, our drivers were not able to deliver inside your property. This was to protect yourself and also our drivers.

We strongly believe that all customers should be treat equally regardless of the amount spent with us and to ensure we treat people equally, we have policies in place. One of our policies is our 30-day return period. We allow 30 days from the date of receipt to fully inspect your goods and request a return for any items ordered incorrectly or not suitable for your needs.

Although we do appreciate your business and would like to help you the best we can, your order was delivered over 3 months ago. Due to this, we cannot accept the goods back.

Valutata 5 stelle su 5

Great customer service

Great customer service! The man I spoke with was very helpful in answering my questions as well as helping me find the best products for my project. The delivery guy was great too helping me carry everything onto site the day after it was ordered. Very Highly Recommended.

7 gennaio 2022

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più