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Valutata 5 stelle su 5

Fantastic experience with Jordan Fitness. We bought a full set of Olympic weight plates at a brilliant price and they literally came the next day! Perfect transaction and very helpful customer service... Leggi di più

Valutata 5 stelle su 5

Ordered JFC & BMF kettlebells. Arrived quickly & really good quality. They are great to use, comfortable & solid. Also made in UK, so added bonus of supporting British manufacturing. 100% recomme... Leggi di più

Valutata 2 stelle su 5

We ordered a selection of 6 of the neoprene kettle bells. They arrived several days after their scheduled delivery date confirmed by phone call. After first missed date, I chased on phone for sever... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Fantastic bumbells and weight rack. Had an issue with the incorrect rack size and customer services were out of this world. 5*, 10/10, Fabulous. Replaced next day, ready built, easy collection, quick... Leggi di più

Dettagli dell'azienda

  1. Negozio di attrezzature sportive

Scritti dall'azienda

Jordan Fitness supply commercial gym equipment & functional fitness products worldwide. UK based, we specialise in premium free weights (dumbbells, barbells, discs), weight benches, rigs & flooring through to plyo boxes, medicine balls & home fitness. ...


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

227 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,3

Tutte le recensioni

(227)

4 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I had been looking for dumbbells at a…

I had been looking for dumbbells at a sensible price for months during lockdowns. Jordan Fitness were the only supplier that had dumbbells at a reasonable price. Quality old school dumbbells, delivered swiftly. Thank you so much , they are a great piece of kit for my home training.

4 dicembre 2020
Valutata 5 stelle su 5

Amazing pro quality

I’ve ordered a few things from Jordan Fitness. Not the cheapest but their stuff very, very high quality.

Big fan and will definitely order again for my home gym kit.

2 dicembre 2020
Valutata 1 stelle su 5

Delivery took 13 ds - even then had to collect it myself out of someone elses bin

Item not delivered!!!! Pay a fortune for delivery too!!!!!

Correction delivery eventually occurred 13 days after ordering. Jordan Fitness sent the item the day after delivery, FedEx their courier, claimed to have delivered the item. They lied. They then said they would attempt re-delivery - yep, of an item they claimed to have already delivered! Second time they left it in a bin but not outside of my address, just another in the village. Ill with covid and in the pouring rain I had to track my parcel down yet again. Contacted Jordan the following day, just an apology no offer to refund the p&p charge after the delay and the fact that I ultimately delivered my own parcel! They are more upset that I left a one star review which they wanted me to revise on the basis I could have a discount - unknown how much mind - off any FUTURE purchase. So Jordan don't lose out here do they? They use a courier that lies and fails to deliver, the customer is the only one that loses out, being made to feel that they lied, waiting 13 days for delivery and then having to collect their own item. This is my first order every from Jordan and my last, so I don't get any pay back for this utter shambles and yet they want me to say yes to a discount off a future purchase? Awful customer service and never again will I purchase from Jordan Fitness.

2 dicembre 2020
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Risposta di Jordan Fitness

Dear Karen, We’re very sorry for all the hassle the external delivery company have caused but please be aware we did everything we could to resolve this issue as quickly as possible for you. We did dispatch the next day but unfortunately our delivery carrier in your area did not perform – this is not a Jordan team member so we have not had control over this. Although we at Jordan attempted to resolve as quickly as possible (when we noticed you hadent received your mat via this trsutpilot review), on this occasion we have experienced several issues with the delivery company which has been out of our control. This has not happened before and has been raised with Fedex. We can only apologise on their behalf of our carrier for this convenience and are very sorry to hear we have lost you for this reason, which is very much out of our control. We wish you all the best in your recovery.

Valutata 1 stelle su 5

Not easy to return items

Tried to return item as it doesn’t fit my bar.
Emailed like it tells you to do, over a week later and still no response.

15 novembre 2020
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Risposta di Jordan Fitness

Hi Laura,
We're sorry about this - we don't seem to have received your email.
Our service team will be in contact shortly - did you mean to order Olympic Bar collars rather than studio bar collars?

Valutata 4 stelle su 5

So pleased I ordered this pre lockdown

So pleased I ordered this pre lockdown, even better with the pure gym discount! Would have been 5 stars but the delivery service from FedEx wasn’t great. Waited in all day on the scheduled delivery date and it did not turn up, would have been ok with that if they’d let me know they weren’t arriving till the next day.

8 novembre 2020
Valutata 5 stelle su 5

Great experience

My experience with this company is fantastic! I have ordered from then numerous times. They have always fulfilled their order and delivered the equipment promptly.

7 novembre 2020
Valutata 5 stelle su 5

Great company to deal with

Easy ordering process and quick delivery. I was confused as one dumbbell arrived before the other, I emailed support and got a response in less than two minutes, explaining that they were shipped separately and providing tracking details for the second. 5 star customer service.

1 novembre 2020

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