I’ve had a very frustrating experience with Homebase, specifically with their payroll and customer support. Their support is extremely slow and unresponsive. More concerning, they failed to p... Leggi di più
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Homebase has been a game changer for our business. It’s easy to use and has made scheduling, time tracking, and team communication so much more efficient. Our team picked it up quickly, and customer s... Leggi di più
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Quite frankly I do not know how I managed before I found Homebase. I use the free version to schedule my wife's team of caregivers. As her primary caregiver I don't have time to handle this task manua... Leggi di più
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Overall, very happy with the app. It's way easier to use than the other popular one in the app store. I've used the payroll platform for one of my concepts, and it worked great! Definitely recomme... Leggi di più
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Homebase is the everything app for hourly teams, with employee scheduling, time clocks, payroll, team communication, HR, and more. More than 150,000 small (but mighty) businesses rely on Homebase to make work radically easy and give their teams superpowers. Homebase helps you: ✅ Save managers 5+ hours a week ✅ Automate time tracking with our free time clock ✅ End scheduling chaos with reminders, templates, shift notes ✅ Centralize team communications ✅ Run payroll (no manual data entry or paperwork!) ✅ Get help to stay compliant with federal, state, labor laws ✅ Integrate with your POS, sales tools, job boards, business tools, payroll provider ✅ Stay connected with our iOS and Android apps You're in good company: • 2,000,000+ hourly workers conquer their workdays with Homebase • Best Payroll for Hourly Teams 2024 - USA Today Blueprint • Best Time Clock 2023 - The Motley Fool • Best Scheduling 2023 - Investopedia • Best HR & Employee App 2023 - The Webby Awards
Informazioni di contatto
Pacific Ave 1800, 94109, San Francisco, Stati Uniti
- joinhomebase.com
3,3
Nella media
162 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Risposta di Homebase
Thank you, Lori! We’re so glad to hear you find Homebase super easy to use and efficient. That’s exactly what we aim for — to simplify your workday and help your team stay organized without adding extra stress. We’re grateful you took the time to share your experience. Thank you for being the best part of Homebase 💜
I love using Homebase
I love using Homebase. I started by using the timeclock, and now we use it for payroll too. The reason I am giving it 4* instead of 5 is because it takes a long time to resolve tax problems. Hopefully this is a one-off experience, but for now, it's shy of 5*, but not by much!
28 agosto 2025
Risposta di Homebase
Thank you for sharing your experience, Sheri! We’re so glad to hear you love using Homebase and that it’s been helpful for both time tracking and payroll. We’re truly sorry, though, that resolving tax issues has taken longer than it should — we know how important it is to have peace of mind when it comes to payroll and compliance. We’ll use your feedback to continue improving the support experience in this area. We’re grateful for your trust and that you still see Homebase so positively. Thank you for being the best part of Homebase 💜
Risposta di Homebase
Thank you, Alex! We’re so glad to hear Homebase has been easy to use and that our support team has been there when you needed help. That’s exactly what we want — simple tools that make work smoother, backed by real people ready to support you. We’re grateful for your kind words and for the trust you’ve placed in us. Thank you for being the best part of Homebase 💜
I love having 1 app for everything
I love having 1 app for everything. It works well most of the time. We've had occasional issues with getting notifications and punching in/out.
1 agosto 2025
Risposta di Homebase
Thanks, Heather! We’re so glad you love having everything in one app and that it works well overall. We’re sorry for the trouble with notifications and clocking in/out — we know how important those are and we’re always working to improve them. Thank you for being the best part of Homebase 💜
Very Poor Phone Support
Homebase app and portal are convenient and easy to use, HOWEVER, and a BIG HOWEVER, when it comes to receiving customer support over the phone, HomeBase is absolutely terrible at that. I would rank phone support from HomeBase as a 1/10, if even that. Today I inquired on the app for support and requested a call that said I should be receiving a call within the next 5 minutes. It's been 6 hours since then, still nothing. And this isn't the first time that happened. Very discouraging knowing that when you need help from the company, that they're not there for you.
11 agosto 2025
Risposta di Homebase
Hi Lee — we’re incredibly sorry for the experience you’ve had. We truly appreciate you calling this out, and we want to assure you we’re here to help. Waiting hours for a callback—especially more than once—is completely unacceptable, and we’re very sorry we let you down.
You’re right: it should never take that long, and it normally doesn’t. Your feedback helps us improve, and we take it seriously. We know we’re nothing without our customers, and your voice helps us do better.
Thank you again for sharing this—we're committed to making it right. If you’re still waiting for help, please don’t hesitate to email us at help@joinhomebase.com or try the Support tab in the app again. We're here and ready to assist. 💜
Great ways to streamline scheduling!
Lots of new categories and ways for planning ahead! I’d retired, but am back, doing schedules, and find it much easier! Thank you!
8 agosto 2025
Risposta di Homebase
Thanks so much for the 5 stars, Jill! We’re honored to be part of your return to scheduling—and even more thrilled to hear it’s now easier for you to plan ahead with all the new tools. Helping unstoppable teams (and schedulers like you!) save time and stay organized is exactly what Homebase is here for. Thanks for being the best part of Homebase. 💜
Up to date schedules 100% of the time!
I like that the schedule is always up to date in real time and that each employee has it available at their convenience. This completely eliminated the "I didn't know I was supposed to work today" issues.
1 marzo 2025
Risposta di Homebase
Thanks so much for the 5 stars, Avalon! We're so glad Homebase is keeping your team in sync with real-time schedules—that’s exactly the kind of clarity and convenience we aim to deliver. No more “I didn’t know I was working today” is a huge win! Thanks for being the best part of Homebase. 💜
Ease of setting up the homebase system…
Ease of setting up the homebase system and the apps to use for staff to report their hours. Calculating hours for payroll was easy.
I have retired and my partner student staff has used this app to report her hours
I would definitely recommend this cost-effective system
7 agosto 2025
Risposta di Homebase
Thank you so much for the 5 stars and kind words! We're thrilled to hear that setting up Homebase was easy and that it helped simplify time tracking and payroll—exactly what we’re here for. We're honored that even in retirement, you're still recommending us to others. Supporting hardworking teams and making things easier every step of the way is what drives us. Thanks for being the best part of Homebase. 💜
Our local representative is extremely…
Our local representative is extremely helpful and pleasant.
4 agosto 2025
Risposta di Homebase
Thanks so much for the 5 stars, Nancy! We're thrilled to hear your local representative has been helpful and pleasant—that’s the kind of support we’re proud to provide. We’re here to make work easier and more human for unstoppable teams like yours. Thanks for being the best part of Homebase. 💜
Doesn't work
Doesn't work. Clock in function does not record and wants you to clock in all the time.
7 agosto 2025
Risposta di Homebase
Hi Brett — we’re really sorry you’re running into this issue. We know how frustrating it is when the clock-in function doesn’t work properly, and we’re here to help.
Depending on which time clock you’re using, it could be a settings issue—especially if it’s the Homebase Time Clock app. It may also be related to clocking into an unscheduled vs. scheduled shift, or needing to update your device’s OS and Homebase app version.
We’d love to take a closer look and get this fixed for you. Please reach out through the Support tab in the app or email us at help@joinhomebase.com. We’re here to get you back on track. 💜
Extremely Easy and User Friendly
Extremely easy to convert payroll; Homebase handled almost everything for our company. Payroll processing is easy and so affordable. Homebase also caught local tax requirements that ADP allowed to go missed for years.
1 gennaio 2025
Risposta di Homebase
Thanks so much for the amazing review, Lisa! We’re thrilled to hear that converting payroll was seamless and that Homebase made the process easy and affordable for your company. It means a lot to know we were able to catch important tax requirements and support you where others didn’t. Helping unstoppable teams like yours stay compliant and save time is exactly why we’re here. Thanks for being the best part of Homebase. 💜
deceptive marketing practices
deceptive marketing practices. promised me a gift card/credit when i signed up plus 3 months free but had to call every month to get the credit and never got the giftcard
8 agosto 2025
Risposta di Homebase
We’re truly sorry for the frustrating experience you’ve had. That’s not the kind of customer experience we aim to deliver, and we completely understand how disappointing this must have been. We appreciate your honesty—it helps us improve and be better for our customers moving forward.
We know we’re nothing without the trust of our customers, and we take that responsibility seriously. If you’d like to talk more or need clarification on your account, please don’t hesitate to reach out to us at help@joinhomebase.com or through the Support tab in the app. We’re here to help and make this right. 💜
Risposta di Homebase
Thanks so much for the 5 stars, Amy! We’re thrilled to hear that Homebase has been easy to use and navigate—that’s exactly what we aim for. Making work simpler and smoother for unstoppable teams like yours is what drives us. Thanks for being the best part of Homebase. 💜
Scheduling App is user friendly and…
Scheduling App is user friendly and easy to use.
Payroll also user friendly and easy to use.
7 agosto 2025
Risposta di Homebase
Thanks so much for the kind words, Emily! We’re so glad to hear that both scheduling and payroll have been user-friendly and easy to use for you—that’s exactly what we’re here for. Helping you save time and keep your team running smoothly is what drives us. Thanks for being the best part of Homebase. 💜
Risposta di Homebase
Thanks so much for the 5 stars, Margaret! We’re honored to hear you think Homebase is excellent software. Our goal is to make work radically easier for unstoppable teams like yours—and feedback like this reminds us why we do it. Thanks for being the best part of Homebase. 💜
bad update pushed by Homebase resulting…
bad update pushed by Homebase resulting in over 6 weeks of non working messaging system / unability for the teams to communicate. Over 2 months later we still have an unreliable messaging system and HB doesn't care
1 giugno 2025
Risposta di Homebase
We’re truly sorry for the frustration you’ve experienced. Messaging is a core part of team communication, and we understand how disruptive it’s been to go without it. Our updates are always intended to improve the experience, not make it harder—and we’re deeply sorry that hasn’t been your experience.
The messaging issue you mentioned should now be resolved. To ensure the best performance, please make sure your device is running the most up-to-date OS (iOS 17–18 or Android 12–15), and that you’ve updated the Homebase app. Clearing the app cache in your phone’s settings may also help.
Most importantly, we want to help get things working smoothly again. Please reach out to us directly through the Support tab in the app or by emailing help@joinhomebase.com. We take your feedback seriously—hearing from customers like you is what helps us do better. 💜
Risposta di Homebase
Thanks so much for the 5 stars and kind words! We’re thrilled to hear you’re experiencing excellent service—that’s exactly what we strive for. Supporting unstoppable teams like yours with tools and care that make a difference is what Homebase is all about. Thanks for being the best part of Homebase. 💜
Risposta di Homebase
Thanks so much for the 5 stars, Meloria! We’re so glad to hear you’ve had a good experience and found the app helpful and user-friendly. That’s exactly what we aim for—making work easier and more intuitive for unstoppable teams like yours. Thanks for being the best part of Homebase. 💜
Risposta di Homebase
Thanks so much for the 5 stars, Alan! We’re thrilled to hear Homebase has been a great reporting tool for your security team. Supporting teams that work hard to keep things running smoothly is exactly what we’re here for. Thanks for being the best part of Homebase. 💜
I get accurate timesheets every two weeks.
I get accurate timesheets every two weeks. No problem with your program. Thank you.
29 luglio 2025
Risposta di Homebase
Thanks so much for the 5 stars, Bobbie! We're so glad to hear you're getting accurate timesheets every two weeks—that’s exactly what Homebase is here for. It means a lot to know the program is working well for you. Thanks for your kind words, and for being the best part of Homebase. 💜
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