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Valutata 5 stelle su 5

I adored this company the products are beautiful and well made unique design and fabric print. I am devastated of the news they will no longer operate.

Valutata 4 stelle su 5

Lovely dress, I had lots of compliments over Christmas wearing it. Really beautiful style and deep green velvet, very luxurious.

Valutata 5 stelle su 5

Love everything I’ve ever bought from Joanie. Always get heaps of compliments, especially on the jumpers! Great service and communication.

Valutata 5 stelle su 5

Beautiful quality clothes, packed and delivered with care, could not wish for a better service and its why I've been a customer for almost 10 years

Dettagli dell'azienda

  1. Negozio di abbigliamento donna
  2. Servizio di orli e modifiche per abiti
  3. Negozio di scarpe

Informazioni su Joanie

Scritti dall'azienda

🌈 Feel-good clothing with a nod to nostalgia
🌍 UK sizes 8-26, shipped worldwide!
💚 B Corp certified!
📦 Free UK delivery on all orders over £100
🚚 Express International Shipping
🤝 Refer a Friend for 15% Off
📷 #JoanieGal

Feel-good clothing with a nod to nostalgia. Making everyday dressing a little more fun!

Since opening their virtual doors in October 2016, Joanie has strived to do things differently. Their designs are rooted in nostalgia: taking the best bits of vintage clothing and reimagining them for the modern, everyday wardrobe. Falling in love with one of their styles is like discovering a real gem that fits you perfectly and is more responsibly made - their entire collection is available in UK sizes 8-26!

As a Certified B Corporation, Joanie champions slow fashion by creating unique styles that don't just follow the latest trends. They want to prove that more conscious clothing can be fun!

They offer worldwide shipping, free shipping on UK orders over £100. Plus, get 15% off your order when you refer a friend! SHOP NOW NEW IN DRESSES CONTACT US

Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

11K recensioni

5 stelle
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3 stelle
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Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 52% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 3 stelle su 5

Quality of clothing is really good

Quality of clothing is really good - all items were well made. Sizing was pretty spot on for me - true to size I felt.

I had to return all items as they did not look good on me - 2 of them made me look really bulky and about 3 sizes bigger than I am.
Returning was easy and they received the return quickly.

While I love the clothing styles, not sure I would rush to shop again due to this experience.

29 dicembre 2025
Valutata 5 stelle su 5

I love Joanie

It's always a pleasure to receive a parcel from Joanie: minimal plastic, speedy Royal Mail delivery and always something lovely inside. This was my treat from the sales, a dress that I'm looking forward to wearing when the weather warms up.

29 dicembre 2025
Valutata 1 stelle su 5

The worst customer service team I have…

The worst customer service team I have ever had to deal with. No one gets back to you. 2 orders I made never made it to me and just got returned to sender for details on parcel not being correct! Honestly it’s put me off ever returning.

26 dicembre 2025
Valutata 1 stelle su 5

No customer service at all!

My first time ordering from Joanie. I ordered a dress at £85 and contacted customer services shortly after placing my original order to amend the size, but unfortunately didn’t receive a response before it was dispatched. I returned that order and placed a second one in the correct size. I was then charged £3 to return the original dress and was charged £7 for ‘next day delivery’ even though it came 2 days after - that’s £10 I paid for a dress I tried to amend!

A little after a over a day after purchasing, the same dress was included in a 40% winter sale, reducing the price to £51. I contacted customer services to ask whether a price adjustment might be possible given how recently the order was placed. Now I am stuck with a £92 dress (including postage) and no communication at all from Joanie!!

Despite following up several times, I didn’t receive a response, which was incredibly disappointing as it left me unsure how to proceed, particularly as returns are chargeable.

The dress itself was lovely, but the lack of communication made the overall experience very disappointing, concerning and has made me incredibly anxious.

24 dicembre 2025
Non scritta su invito
Valutata 3 stelle su 5

First time buy

There was a delay in my order, which meant that I was asked to review the product before I had received it. It was probably just a Christmas thing, the people at Joanie were quick to respond.
The dress is amazing and really good quality. From a sizing point of view the 14 I ordered didn't fit across my bust, so if you have a large bust like me you need to go up a size.
I would definitely buy from Joanie again.

26 dicembre 2025
Valutata 5 stelle su 5

Great design and quality

I decided to visit the Joanie Clothing store after my daughter bought a dress from them that looked terrific! I ended up buying the same dress plus another one for good measure, and because they were both on sale, I was very happy with the price too! What I love about the clothes I have bought so far is the quality of the cloth and also the manufacture, and also the little design features that set them apart from other high street brands. For example, the pockets in the dresses, the elastic on the buttons, and the lining in some of the dresses. I washed both items before wearing (a new habit I've got into) and was a bit worried there might be shrinkage or even colour run, but neither happened. It's still early days, but I'm hopeful that these items will retain their shape and quality for many washes to come!

24 novembre 2025
Valutata 1 stelle su 5

Was really excited to order from Joanie…

Was really excited to order from Joanie Clothing for the first time but its just been disappointing!

Order some clothes that said they were due to be delivered before Christmas (wasn’t that bothered about Christmas delivery but thought ah amazing what a plus!) however I hadn’t heard anything about my delivery and Christmas had been and gone so I thought I’ll check my order. Only for it to say that it was delivered on Christmas Eve at 4 am. Which wasn’t the case I was in the whole day I have a ringing doorbell. Nobody came to my door with this parcel.

I’ve been trying to contact Joanie for days now and i understand with Christmas and New Years their opening times will be limited but ive had no response. I launched an investigation with Royal Mail who say it was delivered to one of their mail offices incorrectly so they are looking into this for me.

Then today to my surprise, I receive a refund from Joanie but no correspondence no reason nothing to say oh I’m sorry you didn’t receive your items heres what we can do. It’s literally radio silence from them. Their customer service is absolutely shocking!

4 gennaio 2026
Non scritta su invito
Logo di Joanie

Risposta di Joanie

Thank you for your review, and I’m very sorry for the confusion and disappointment caused.

I’ve checked your order tracking and can see that the parcel was unfortunately delivered back to our warehouse on the 24th of December, rather than to the delivery address on your order. As it was returned directly to our warehouse, it was automatically logged into our returns system and processed as a refund. This is why you received your refund before we were able to respond to your email, and without any prior correspondence.

Our delayed response was due to reduced customer service hours over the festive period, and we’re very sorry for any frustration this may have caused.

Valutata 5 stelle su 5

It is the first time that I've ordered…

It is the first time that I've ordered from Joanie but it won't be the last. I find the clothing of really good quality. I'm very happy with the things that I've bought and it was a bonus getting them in the sale. Beautiful and good quality clothing.

24 dicembre 2025

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