The choice is wonderful- not all to my taste but still wonderful. I looked to make another purchase as I had a voucher for a discount sent to me with my last order. When I put this code in I was in... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Ive been pondering over a new engagement ring as I had lost a couple of stone. I seen this ring where I could adjust the colour of the stone to my peference. Ho how easy was it to do it. I am waiting... Leggi di più
I had an issue with my ring, the gold plating wore off really quickly, but as the ring still looked pretty I didn’t worry too much, but then the two bands that make up the ring came apart. At this po... Leggi di più
Ordered an intertwined love knot very beautifull ring. Although can not establish for certain if it is solid silver under gold plate as not hallmarked. Have to see what happens in time. If its not sil... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Jeulia is an designer jewelry uk online store. You can shop the classic and unique designs of engagement rings,Wedding Rings.
Informazioni di contatto
Regent Street 207, W1B, London, Stati Uniti
- jeulia.co.uk
3,8
Molto buono
435 recensioni
Ha risposto al 10% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Simple ordering system
Simple ordering system! Real life review and picture make it easy to see the real item.
6 maggio 2025
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Risposta di Jeulia UK
Thank you for your wonderful feedback! We're thrilled you found our ordering system simple and appreciated the real-life reviews/pictures. Helping customers make confident choices is our goal!
Fast delivery and excellent quality…
Fast delivery and excellent quality jewellery. Thankyou so much for getting it delivered so quickly.
17 aprile 2025
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Risposta di Jeulia UK
We're so glad you love our fast delivery and high-quality jewellery! Your satisfaction is our top priority. Thank you for your kind words, and we look forward to serving you again soon!
Great choice easy to navigate website…
Great choice easy to navigate website good offers/ perks
17 aprile 2025
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Risposta di Jeulia UK
We're overjoyed to hear you enjoyed our diverse selection, user-friendly site, and great offers! Your positive feedback fuels our drive to keep delivering top-notch service. Thank you!
Very easy to order my ring for my…
Very easy to order my ring for my future wife ....just waiting for delivery now ....but thanks guys
28 marzo 2025
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Risposta di Jeulia UK
Thank you so much for your kind words! We're thrilled to hear that your experience with us was seamless. We truly appreciate you choosing us to be a part of this special moment. We can't wait for you to see the ring in person, and we hope it brings joy to you and your future wife. If you ever need anything else, don't hesitate to reach out.
Its an amazing ring
Its an amazing ring. Had a great design. The girlfriend doesn't know i have ordered it. Will be a surprise when I propose to her. Would recommend to family and friends for the perfect engagement ring
28 marzo 2025
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Risposta di Jeulia UK
We're absolutely thrilled to hear that you're so impressed with the ring! It's wonderful that you find the design amazing. The element of surprise for your proposal is going to be magical, and we're honored to be a part of this special moment in your life. Your intention to recommend us to your family and friends is the highest compliment we could receive. We hope that when you propose, the ring will be everything you've envisioned and that your girlfriend will be overjoyed. If you need any other jewelry in the future, like wedding bands perhaps, don't hesitate to come back. Congratulations in advance on your engagement!
Risposta di Jeulia UK
Thank you so much for your kind words! We're thrilled that you found our website easy to use. It's our constant goal to provide a seamless and user - friendly experience, and your feedback means a lot to us. Looking forward to serving you again!
Risposta di Jeulia UK
Thank you so much for your kind words! We're thrilled that you're satisfied with the ring and the care taken in its packaging and delivery. Our team is dedicated to ensuring that every product, from the item itself to its presentation, is of the highest quality. Your satisfaction is our top priority, and we're so glad we could meet your expectations. Looking forward to serving you again in the future!
Great site
Very easy and simple to use.
Great selection and variety on offer.
Will be shopping here again.
21 marzo 2025
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Risposta di Jeulia UK
Thank you so much for your wonderful review! We're extremely delighted to hear that you find our site easy and simple to use, and that you're impressed with our great selection and variety. Your satisfaction is our greatest motivation. We're looking forward to your next shopping spree with us. Have a great day!
1st time buyer!
1st time buyer!
At first, to be honest, I was scrolling through Google to see what engagement rings were available and I saw your company pop up. I wasn't sure at first, what to think. I then looked at your page on Facebook and saw, an amazing amount positive reviews. I took the plunge, ordered a ring and received a free gift of high value, which I am massively thankful for. I await the arrival of, said ring and hope that is as good in person, as it is on your website.
Thank you, sincerely.
Michael
20 marzo 2025
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Risposta di Jeulia UK
We're extremely excited to welcome you as a first - time buyer! It's wonderful that we caught your attention while you were searching on Google. We understand the initial hesitation, but we're glad our Facebook reviews gave you the confidence to take the leap. Thank you so much for placing your order with us. We're thrilled you received a high - value free gift and hope it adds to the excitement. We can't wait for you to receive it and see the joy it brings.
I found just what I was looking for for…
I found just what I was looking for for my niece hopefully when it arrives she likes it in the flesh so to speak
9 marzo 2025
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Risposta di Jeulia UK
Thank you so much for finding exactly what you were looking for to give to your niece! We fully understand your anticipation for the actual effect of the gift. We attach great importance to product quality, and we're sure your niece will love it when she receives the actual item. If there are any issues later, such as if she's not satisfied or there's anything wrong with the product, feel free to contact us at any time, and we'll do our best to assist you. Thank you again for your trust and support!
Awful do not use
Ordered a ring, they sent a defective item that was wrongly sized by them. I didn't realise they'd misized the product at first but when I complaint then they offered 50% of my money back to keep it. I wanted to return it for a full refund and they kept refusing to give me their address so I could check the cost. (bearing in mind this was within days of receiving the order). They are adamant they I could only have store credit so I've now reported them to my bank. Awful company with terrible quality product and terrible customer service.
13 marzo 2025
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Risposta di Jeulia UK
We apologize for any issues you have experienced with our product. Please reach out to our customer service team so we can address this matter promptly and ensure your satisfaction. Your feedback is valuable to us, and we are committed to resolving any issues you may have. Thank you for bringing this to our attention.
Lab Diamonds, Warehouse China
Product is based in china but this was unclear on the website
Delivery tookover a week as courier used was (YUNEXPRESS)
Diamonds: featuring stones that appear like diamonds, typically uses lab-grown diamonds or moissanite, which are both real, but not naturally occurring.
11 marzo 2025
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Risposta di Jeulia UK
We deeply apologize for any inconvenience caused to you. We need some time to process each order before shipping it out. The processing time varies depending on the product. After you select the size or quantity of the item, you can check the processing time on the product page.
If you have any further questions about your order, please feel free to contact our customer service for assistance. Additionally, we offer a 30 - day return policy and a one - year warranty policy. If you are not satisfied with the product after receiving it, you can also contact our customer service for help. Thank you for your understanding.
A good experience and got loads of…
A good experience and got loads of inspiration for gifts and good value and easy to order
10 marzo 2025
Non scritta su invito
Risposta di Jeulia UK
We're thrilled to hear that you had a great experience with us! It's wonderful that our items provided you with plenty of gift - giving inspiration. We're also glad that you found our products good value and the ordering process easy. Thank you for sharing your feedback, and we look forward to serving you again.
No Delivery of my purchases
On 29th January 2025 I made to two seperate purchases from the same supplier Jeulia, both of substantial amounts. I checked the website and only update was on Delivered at 11pm on 12th February. Who delivers in the middle of the night? I never received my goods. The courier will not respond only an automated voice responds. The supplier Jeulia will not contact the courier that they have a contract with. The supplier will not give me my money back, but want 35% more money from me then they will send the goods again using the same courier who failed to deliver to me the first time. What guarantee do I have of delivery? The supplier has my money the courier has my goods and the supplier now wants more money for goods I have already paid for.
12 febbraio 2025
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Risposta di Jeulia UK
We deeply apologize for any inconvenience caused to you. According to the tracking record, both of the packages have been delivered to your address. Therefore, we need you to provide a letter from the local carrier as proof. Once we receive it, we will bear the loss and reship the orders to you. Thank you for your understanding. Please continue to communicate with our customer service team so that we can find a better solution for you.
Nightmare to deal with- Cheap Tat
Nightmare to deal with, Bracelet arrived, the "free gift" was what i would expect out of a Christmas cracker, the actual £105 bracelet was not much better, cheap and nasty. Ordered 22 Jan from Jeulia UK. But then the problems started. I rejected the bracelet on 3rd Feb, 4th Feb they wanted photos, i sent them same day back, 6th Feb they wanted more photos, 12th Feb they tell me to return it- to California!! Despite it being sent to me from the UK. So I finally got the refund 3rd March, less the UK shipping, add into that the £20 it cost me to return it with insurance to USA. So that little exercise left me £30 out of pocket. Bought a replacement from Ernest Jones, cheaper and looks the part
22 gennaio 2025
Non scritta su invito
Risposta di Jeulia UK
We are sorry you were unhappy with our return and exchange process. For returns, our warehouse is located in California, USA, and it is the only warehouse we accept returns to. The customer is responsible for paying the return shipping fee when sending the package back. We will only reimburse the return shipping fee if customers receive the wrong items or items with defects.
Currently, the return you have completed has been processed, and we have already arranged a refund for you. If you have any further questions, please let us know. Thank you for your feedback.
Avoid this company
Avoid this company. The order took two months, can not get threw to customer service. When ring finally arrived , yes the packaging was high standard, but the ring is nothing like the photo , definitely not the same ring in photo, the ring in the photo have bright colours, so different metals ,and the jeulia stamp is hardly visible. Read the small print . To return items you have costs .
I'm so disappointed. And I'm now left with a ring I will never wear . And over £119 out of pocket when I could have purchased the same quality for £10 . Please don't buy from here. I learnt the hard way.
2 marzo 2025
Non scritta su invito
Risposta di Jeulia UK
We apologize for any quality issues you have experienced with our product. Please reach out to our customer service team so we can address this matter promptly and ensure your satisfaction. Your feedback is valuable to us, and we are committed to resolving any issues you may have. Thank you for bringing this to our attention.
I have purchased a ring from this…
I have purchased a ring from this seller before and I was over the moon when it arrived, it is absolutely gorgeous and that is why I have come back to order a second ring
1 marzo 2025
Non scritta su invito
Risposta di Jeulia UK
We are extremely delighted to hear that you were so satisfied with the first ring you purchased from us that it brought you back for a second one! Your kind words mean the world to us. We're committed to ensuring that this new ring also meets and exceeds your expectations. Thank you for your continued support and loyalty.
It's not what you see that you will get.
Not at all close to what was advertised . I also paid extra for the engraving but was not included. Please be aware that what you see on their website is not what you are going to get.
1 marzo 2025
Non scritta su invito
Risposta di Jeulia UK
We deeply apologize for any inconvenience caused to you. If there are any issues with the product you received, please contact our customer service team in a timely manner for assistance. This will enable us to understand the specific situation and better help you resolve the problem. Thank you for your feedback.
Took a long time to place order
Took a long time to place order. Difficulty making payment
27 febbraio 2025
Non scritta su invito
Risposta di Jeulia UK
We sincerely apologize for the inconvenience you encountered when placing the order and making the payment. Your feedback is very valuable to us. If you have any questions, please feel free to contact our customer service team so that we can help you solve the problem in time and improve your shopping experience.
Ordered my fiancee earrings on the 5th…
Ordered my fiancee earrings on the 5th of February asked and paid for it to be delivered for valentines day. Now the 25th I've asked for a refund and they want to charge me 30% of the price to get a refund. Stated in terms and conditions 10-20 days processing they've had 20 days it's still processing. Was told it was because my order is being custom made it's not it's a design from their website nothing custom about it they are refusing to give me a refund or any valid reason why my order isn't even shipped yet and expect me to pay to get only some of my money back? Absolutely shocking
25 febbraio 2025
Non scritta su invito
Risposta di Jeulia UK
We deeply apologize for any inconvenience caused to you. Before sending out each order, we need a certain amount of time to process it. The processing time has nothing to do with the shipping time. Your order has been delivered. If you still have any questions, please feel free to contact our customer service team for assistance. Thank you for your understanding.
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