The choice is wonderful- not all to my taste but still wonderful. I looked to make another purchase as I had a voucher for a discount sent to me with my last order. When I put this code in I was in... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Ive been pondering over a new engagement ring as I had lost a couple of stone. I seen this ring where I could adjust the colour of the stone to my peference. Ho how easy was it to do it. I am waiting... Leggi di più
I had an issue with my ring, the gold plating wore off really quickly, but as the ring still looked pretty I didn’t worry too much, but then the two bands that make up the ring came apart. At this po... Leggi di più
Ordered an intertwined love knot very beautifull ring. Although can not establish for certain if it is solid silver under gold plate as not hallmarked. Have to see what happens in time. If its not sil... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Jeulia is an designer jewelry uk online store. You can shop the classic and unique designs of engagement rings,Wedding Rings.
Informazioni di contatto
Regent Street 207, W1B, London, Stati Uniti
- jeulia.co.uk
3,8
Molto buono
435 recensioni
Ha risposto al 10% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Firstly do not buy from this company
Firstly do not buy from this company, i bought my fiance a ring, its last just under a month, stones are coming off, PLATING from the band is chipping off, causes irration when wearing. All the companys fault, all manufacturering fault but refusing to give a refund because its past thirty days, so now ive paid for a ring that my fiance cant wear and had to order from a different company because its shocking quality. Oh and dont forget to mention that the customer service is digusting. So i will be taking this higher to court. Disgusting company. I even paid extra for my fiances sized ring and its not even her size!
24 gennaio 2025
Non scritta su invito
Risposta di Jeulia UK
We deeply apologize for the inconvenience caused to you. The material of the ring you purchased is 925 silver. Is your wife allergic to silver? We offer a 30-day return policy. Please check the details of the return policy on our website. You can communicate with our customer service team to get a better solution. Thank you for your understanding.
They charged for faster delivery and…
They charged for faster delivery and this did not happen. It took over a month for the product to arrive even though I paid for express delivery. Within 2 months the ring set were flaking on all 3 rings. No they weren't exposed to water/perfume etc! Contact customer service and they say they aren't able to be returned despite having a supposed 1 year warranty, they offer to exchange and then want them sent back first! Lies all the time from this company. Still not sorted nearly 3 months after ordered.
And now they want me to return it at my own cost!! Send a prepaid envelope, very simple! Another change to what they have said! Now "apparently" they can repair them! Not happening obviously!!!
29 novembre 2024
Non scritta su invito
Risposta di Jeulia UK
We deeply apologize for any inconvenience caused to you. We offer a one-year warranty. We can either exchange the ring for another style or repair it for you, but you need to send the original ring back. Please send the ring back to the address we provide you with so that we can solve the problem for you and proceed with the next steps. Thank you for your cooperation and understanding.
Good selection of products
Good selection of products. Found what I was looking for easily and a good price
18 febbraio 2025
Non scritta su invito
Risposta di Jeulia UK
Thank you so much for your positive feedback! We're glad that you found our product range satisfactory and were able to easily locate what you needed at a great price. Your satisfaction is our motivation to keep improving. Looking forward to serving you again.
Ring is currently on order and showing as processing for 14 working days. No Customer service response
Ring is currently on order, its showing as processing for 14 Working days now. I have messaged Customer Services twice in the last 3 days asking what stage of processing my order is at, its a simple question to ask really.. no response to both of my messages for 3 working days now.
I just expected to know how close to dispatch the ring is at.
29 gennaio 2025
Non scritta su invito
Risposta di Jeulia UK
We deeply apologize for any inconvenience caused to you. Thank you for your feedback, and we will strive to improve so that we can do better. Upon inquiry, your order has been successfully delivered. We hope you are satisfied with the product you received. If you have any other questions, please feel free to contact our customer service team so that we can resolve your issues and enhance your shopping experience.
Poor quality, impossible to return, expect you to send to the US at customers expense.
Been really disappointed with this company, the necklace received was smaller and different to pictured online, have tried to return it and they claim I can’t as ‘it’s personalised’ even though i ordered exactly what came up in a google search. They don’t reply quickly, they confuse details or your request, will not provide a complaints process. 30 day east return is a myth and they expect you to send items back to the US at your expense even though they appear to be a UK company. They are not, i have reported to trading standards, Amex are also investigating. Do not buy from those company.
19 dicembre 2024
Non scritta su invito
Warning dropshippers
Warning! Delivery time = processing time (12-20 working days) + shipping time (7-12 working days ).
9 febbraio 2025
Non scritta su invito
I ordered the wrong ring and they have…
I ordered the wrong ring and they have offered to exchaned the ring with no problem at all I just payed the extra for the price ov the ring Ty for the easy transaction I will deffonitly shop with you again
6 febbraio 2025
Non scritta su invito
Risposta di Jeulia UK
We're so glad to hear that the exchange process went smoothly for you! Thank you for your kind words and for choosing us. We always strive to make every transaction hassle - free for our customers. Looking forward to serving you again and helping you find more beautiful rings in the future!
Appalling experience
Appalling experience. Order placed in December 2024. It didn't have the correct address on it so Evri couldn't deliver and it was supposedly returned to Jeulia. I've asked for a refund but it's been refused. 22 emails back and forth and still no resolution. Definitely will not order from this company again.
17 dicembre 2024
Non scritta su invito
Love this website
4 febbraio 2025
Non scritta su invito
Risposta di Jeulia UK
Thank you so much for your love and support! We're delighted that you love our website. Your positive feedback is what keeps us motivated to continuously improve and offer you an even better experience. If you have any suggestions or need further assistance, feel free to let us know. We can't wait to serve you again!
Partner ordered 20th january
Partner ordered 20th january. Order not even dispatched yet and he paid £4.95 for quick delivery. All emails are being ignored, just want a refund 😬
3 febbraio 2025
Non scritta su invito
Risposta di Jeulia UK
We apologize for any inconvenience caused to you. Delivery Time= Processing Time + Shipping Time. We need some time to process each order before sending it out. Processing time differs from product to product. After you choose the size or item amount, you can check the processing time on the product page. Could you please offer us your order number or the name/email you used to place the order? So I can find your order and assist you better. Thanks.
Risposta di Jeulia UK
Thank you so much for your kind words! We're thrilled that you had such a fantastic and unusual experience with us. Your positive feedback means the world to our team, and we look forward to serving you again in the future!
Absolute shambles of a company
Absolute shambles of a company. Ordered 2 rings both same size, 1 fits but 1 doesn't. Ordered them as wedding rings to see which one suited best , wanted to return the one that doesn't suit at all but told I'd only be given partial refund, that I'd have to pay tracking to return to AMERICA , the other ring that actually suits style of my engagement ring doesn't fit despite being marked same size as 1 that does fit. I've been told I can only recieve credit for that 1 again minus 35% plus the shipping charge so basically they would receive the ring back and I'd receive nothing. They state 30 day easy refunds, I've spent 6 days trying to get return information from them and now they are being quite rude. I have sent pics of BOTH rings one fitting the other not. But again been told I've measured wrong (same size ring apparently, and same finger but 1 doesn't fit) stay well clear.
18 gennaio 2025
Non scritta su invito
Risposta di Jeulia UK
We apologize for any inconvenience caused to you. We tried your name to find your order but without luck. The customer should pay the return shipping fee to return the package back, and we will reimburse the return shipping fee only if customers receive the wrong items or deductive items. Please check the refund policy details on our website. We want to try our best to give you a better shopping experience. Please stay in touch with our customer service to find a better solution. Thank you very much.
Risposta di Jeulia UK
Thank you for sharing this positive feedback! We're glad that every aspect of your experience with us was straightforward. Our team has made great efforts to simplify processes and ensure clarity, and it's rewarding to know that we've achieved this for you. If you need anything else in the future, please don't hesitate to reach out. We're committed to providing you with seamless experiences time and time again.
Beautiful wedding and engagement rings
I decided I would like a new wedding set in silver, I chose a wedding band engagement ring and eternity ring, I was quite sceptical because the cost is so low, I replaced my original set at the cost of just under £300, so didn't expect any real quality. I thought well I can always wear them as costume jewellery if they aren't as advertised. Just wow! I am so pleased with my purchases they look great, the quality is first class and it would be hard to distinguish between these and more expensive rings and they come with a 1 year warranty. I would highly recommend Jeulia jewellery
16 gennaio 2025
Non scritta su invito
Risposta di Jeulia UK
We're absolutely thrilled to receive such an amazing review from you! Your initial skepticism turning into high - praise means the world to us. Our team has worked tirelessly to offer top - notch jewelry at affordable prices, and it's rewarding to know that we've met your expectations. Your recommendation is invaluable, and we hope that your beautiful Jeulia rings will accompany you through many precious moments. If you ever need anything else, be it for yourself or as a gift, we're here to assist. Thank you again for choosing Jeulia!
What you see is not what you get
Bought a dragon necklace advertised as 45mm. In reality it is 13mm. It is too small to gift to a child and not worth a fraction of £105.
Once I refused an exchange the company stopped replying to my messages, then used delaying tactics of ‘please send a photo’ etc
Suffered £11.70 return postage cost and they are deducting £10 to penalise me for not having an exchange voucher despite the necklace still being in its packaging so I am £21.70 out of pocket.
Pay by PayPal to protect yourself
11 gennaio 2025
Non scritta su invito
Risposta di Jeulia UK
We're sorry to hear that you had an unpleasant shopping experience. According to your description, the 450mm you mentioned refers to the length of the chain. Nowhere on our website is there a marked size of 45mm. According to our return policy, for returns caused by the customer's own reasons, the return shipping fee should be borne by you. You can check the details on our website. You can continue to communicate with our customer service team so that we can solve your problem and improve your shopping experience. Thank you for your understanding.
Ordered an intertwined love knot very…
Ordered an intertwined love knot very beautifull ring. Although can not establish for certain if it is solid silver under gold plate as not hallmarked. Have to see what happens in time. If its not silver then its expensive.
10 gennaio 2025
Non scritta su invito
Risposta di Jeulia UK
Thank you for your feedback. Our silver jewelry is 925 silver. If you have any questions about the product, you can contact our customer service team at any time and we will help you solve the problem. Thank you for choosing us.
Great service very easy to use
9 gennaio 2025
Non scritta su invito
Risposta di Jeulia UK
Thank you so much for your wonderful comment! We're overjoyed to hear that you experienced great service and found it very easy to use. Our team works hard to ensure your satisfaction, and your feedback makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future.
New to this site
New to this site, but loved the choice and prices
7 gennaio 2025
Non scritta su invito
Risposta di Jeulia UK
Thank you for sharing your first impressions! We're delighted that as a newcomer to our site, you already loved the wide selection and competitive prices. We strive to offer an appealing variety of products at great value to make your shopping experience memorable. Looking forward to serving you again and helping you discover more amazing finds.
Easy to use website with a lit of…
Easy to use website with a lit of communication from the company when purchasing items
4 gennaio 2025
Non scritta su invito
Risposta di Jeulia UK
We're so glad you found our website easy to use and appreciated the communication during your purchase! It's our goal to make every shopping experience smooth and engaging. Thank you for choosing us and for sharing your positive feedback.
Risposta di Jeulia UK
We're so glad you found our website easy to use and that you feel it offers great value for money! Our team works hard to ensure a seamless online experience and fair pricing. Thank you for your kind words and we look forward to serving you again in the future.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.