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Valutata 5 stelle su 5

Notwithstanding the UK/US time difference, "Ruth" worked with me to quickly answer my questions about billing / shipping errors (on my part). She understood what I did wrong and helped me correct it... Leggi di più

Valutata 5 stelle su 5

I bought these for my husband after a period of medication made him fussy about eating and drinking; the impact of dehydration was becoming an issue, but these worked almost instantly. Then I real... Leggi di più

Valutata 5 stelle su 5

Jelly drops are an amazing product, the company is excellent and ordering is made easy. . The jelly drops are fantastic product and certainly help my little sister who has Alzheimer’s with rehydration... Leggi di più

Valutata 1 stelle su 5

These Jelly Drops are suppose to be for weight loss but now seeing for dementia. What the heck!!! Dr. OZ and Julia Michael's supported this product that it was just like those shots everyone doing. Th... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Dolciumi

Scritti dall'azienda

Jelly Drops are designed to boost your water intake. These sweets are made from 95% water, are sugar free and created with 6 delicious natural flavours. Even though they’re 95% water, Jelly Drops don’t ‘burst’ as you may expect. We’ve specifically made them with a solid texture, but are still super easy to chew. Jelly Drops - A fun and healthy snack, helping boost hydration one drop at a time.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

278 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

What you get in the mail is nothing…

FALSE ADVERTISING. What you get in the mail is nothing like what is pictured. You get a cup full of soggy, sliced up Jell-O like pieces, that need a fork to use. Not a dry solid drop like they show. False advertising. Nothing an elderly person could pick up with their own hands like it is shown in the pictures. I think this company knows that if they used the genuine pictures of what the product really looks like they would hardly get any sales. They also know that there’s little recourse for United States sales since they are in a different country. By the way, are these FDA approved, considering they are being used and advertised for elderly who have dementia? They even emailed me and explained that the pictures were old, yet they continue to use them. [Updated after Jelly Drops response: Jelly Drops is trying to make it appear as though they shared photos from customers, however this is not the case as the false photos are their own that are prominently up front as their marketing (so they are lying and covering up by obscuring the facts). Jelly Drops knows this very well as this has been disputed by a number of customers. They are willfully false advertising. If you have had a bad interaction with this company or concern about their product: request a dispute through your bank, contact the attorney general in your state, contact the BBB, post reviews, and contact the UK Alzheimer’s Association who are selling this product and gave a grant.]

30 giugno 2024
Non scritta su invito
Logo di Jelly Drops

Risposta di Jelly Drops

Hi Tara,

We're sorry to hear you didn't enjoy your Jelly Drops. We have many people who love making them an easy, tasty way to boost their hydration throughout the day. However as with any food, different people have a range of preferences and tastes. That's why we encourage anyone who hasn't had them before, to start with our free trial pack. This allows you to have a small sample before committing to a larger pack.

Since Lewis originally invented them, Jelly Drops have gone through various developments and improvements and our current Jelly Drops now feature an easier to pick up shape, that is easier chew and swallow, and benefit from 60% less plastic packaging and individually sealed portion sizes for optimal freshness.

We still love to share the lovely photos and videos that our customers send to us on our website and social media channels. Often these are from people that bought different pack types than the one you selected on the checkout. Do rest assured though, the pack that you select while checking out, is always the one that is sent to you.

Unfortunately, due to maintaining food safety standards, we are unable to accept returns for resale at this time, so encourage anyone who wants to try them for the first time, to take advantage of our small sample pack.

Kindest regards,

The Jelly Drops Team

Valutata 1 stelle su 5

BUYER BEWARE. READ THE RETURNS POLICY CAREFULLY

How I wish I had checked this company out on Trustpilot before making a purchase. Me experience was exactly the same as two recent reviews. Misled by the website leading me down the 'free trial' route, not realising that you only got that if you started a subscription, but seeing that you only got free carriage on the trial if delivered with first order. Didn't want to start a subscription without trying out, so thought I ordered a trail pack to be delivered with a initial order. Subsequently discovered not to be the case.
They were intended for my 99 year old mother-in-law who took one taste and spat it out. Nauseating texture, unpleasant taste, tried one ourselves and totally agreed. Started to do a return of the unused trays, and realised I had been totally misled by the website pushing free trial with you first order. Staff totally unhelpful, claiming website is very clear - not true for me and the other people who have been misled. You have to get stuck in to the returns policy before you get to the caveats.
Totally unsatisfactory product and customer relations!

10 giugno 2024
Non scritta su invito
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Risposta di Jelly Drops

Hi Pat,

We're sorry to hear you were disappointed with your experience buying Jelly Drops. We always encourage people to get the trial pack, if they are unsure about the suitability of Jelly Drops for their loved-one. This provides 2x servings for you to try, before your first subscription pack of 42x servings is sent 10 days later. If you don't like them, then that is always fine and you can cancel any time before then for free without any restrictions or fees - and we even send a reminder email 3 days before this is due to be sent, so you don't forget.

When you placed your order, rather than choosing a trial, you chose to have the 42x pack delivered as a one-time purchase without the subscription. When these packs have been opened and partially consumed, unfortunately to ensure food safety standards are upheld, we are unable to accept returns to be resold. We hope you can understand that the safety and quality of our product is our highest priority.

Kindest regards.

Valutata 5 stelle su 5

Absolutely fantastic

Absolutely fantastic, they helped my Nan with her hydration right up until the end of her life. I’d even say they extended her long and wonderful life a little bit more. I am forever grateful and will keep it in mind when another relative or even myself (that will be a long way off mind) needs them.

Thank you Jelly Drops.

22 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

These are a great product

These are a great product. No, they don’t taste like candy, because they’re not candy. But they’re still good and encourage people, who wouldn’t normally take in any water, to consume water. Some people will like them, some people won’t. Not sure why so many are choosing to give them zero stars because they couldn’t return them or get a refund. It’s a food product, you don’t get to return food just because you don’t like it. It’s so weird that people even think that. Anyway, it’s 5 stars from me and thank you for making this product!

20 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Fab customer service

I contacted Jelly Drops to see if the product is suitable for my elderly mum who has dysphagia (trouble swallowing). I received a prompt and really helpful response about why they would not recommend the product - great integrity and customer service - a real shame they aren’t suitable for us but I would otherwise recommend based on great customer service

19 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

mother did not like the taste of the…

mother did not like the taste of the jelly drops and it was too late to return. I paid 54.00 for them to help my 90-year-old mother consume water. I was disappointed I could not return the unused items.

28 maggio 2024
Non scritta su invito
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Risposta di Jelly Drops

Hi Libbie! We're sorry to hear that your mother didn't get on with Jelly Drops. As with any food, it is very much down to personal preference, and even though we have countless people that love eating Jelly Drops, sometimes they are not for everyone. Unfortunately due to being a food product we are unable to accept returns. For those who are unsure whether they will like them or not, we offer a smaller free trial pack when starting a subscription - and we encourage those wanting to try them first before making a larger purchase to receive these first so they can assess suitability. Kind regards.

Valutata 1 stelle su 5

Buyer Beware

Buyer Beware! I purchased Jelly Drops for my aunt, in hopes that it would help her hydrate. Unfortunately, she didn't like the texture or the taste. I should have been more careful -- there is NO "free trial," money-back guarantee (it is a food product, and the company is based in the UK), and NO REFUNDS are permitted. While we will donate these, it is a very expensive ($79) lesson to learn that the principle of caveat emptor is just as relevant as it ever was.

PS - I have subsequently received a response from Jelly Drops, visible below. Again, CAVEAT EMPTOR -- I make most of purchases online, and was unable to protect myself from making this mistake with Jelly Drops. So now I'm $79 lighter and hope that others can learn from my experience/mistake. PPS - Despite the kind words, Jelly Drops response stands for itself. Please don't make the same mistake I did.

2 giugno 2024
Non scritta su invito
Logo di Jelly Drops

Risposta di Jelly Drops

Hi Cathy, we're sorry to hear that you were disappointed with your experience. We do indeed offer a free trial 2x pack when customers start a recurring 42x pack subscription (they just have to cover the postage). This gives you the chance to try Jelly Drops before committing to a large pack. On our checkout however, we also offer the option to have the first 42x pack sent alongside the trial, meaning that customers who already love Jelly Drops and know they want the larger subscription pack, can receive it as soon as possible, as well as saving on shipping charges, while not missing out on the extra free packs. When you placed your order with us, you chose this latter option meaning your free trial and first subscription pack were sent together. Unfortunately, due to the nature of the product as a food, we are unable to process returned packs, as we cannot safely re-sell them. Due to this, we encourage anyone trying Jelly Drops for the first time who are unsure of suitability, to opt for the free trial pack, rather than having the subscription pack sent straight away. Kindest regards.

Valutata 5 stelle su 5

Jelly Drops R Ace

A first-rate business with a "can do" attitude. Great product, with slick delivery process. I'd recommend Jelly Drops as a thirst-quenching solution for folk reluctant to drink enough. Response to emails is swift, personal and 100% reliable. Try them!

30 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Great product and excellent service

After contacting Jelly Drops everything went smoothly. Product ordered and sent I think immediately. It was so quick to arrive here and I was gleeful that it would help my husband who has dementia and renal failure. I must admit I did pinch some of the sweets myself. I thought the flavour was just right on all the different sweets - not too sweet -just enough to make you go back for more.

3 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

An easy way to remain hydrated

The Jelly Drops website is bright, colourful and easy to use. Orders are delivered promptly and well packaged. A reminder is sent before the next order is due and can be skipped if necessary.
The drops themselves are deliciously fruit flavoured and easy to pick up and eat. Being sugar free, they are suitable for diabetics and an easy way to remain hydrated

15 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

A godsend for the elderly infirm.

My 83 year old wife died recently. In the last few months of her life we had problems keeping her hydrated and fed;Jelly drops proved a godsend.She enjoyed them both alone and mashed up with a little cream they were virtually the only dessert we could persuade her to have!
A brilliant idea and highly recommended. Brian G.

11 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

Jelly drops are hitting the spot

I have found these little jelly drops to be so good for my mum. She wasnt drinking much and kept getting uti's. Her urine was always dark. With these drops I d8d think its a lot of money but I will give it a try. So far carers and I have noticed mums urine is paler less strong smell. But also besides eating the drops mum is also drinking mor and seems more alert. It may not last as dementia can be different day to day. But we are pleasenty please with tbe drops.

21 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Jelly Drops are wonderful!

The product is wonderful! Jelly Drops are very responsive answering any questions you may have. The ordering process, pausing or changing frequency is great, and if you need help they respond via email quickly. I appreciate the personal customer service, it is a breath of fresh air!

15 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Amazing real benefits.

My husband has for years suffered from being wobbly, shaky, confused, and liable to fall over. Through blood tests, our GP finally discovered it was dehydration. However, although drinking over 2 litres of water a day did help, it wasn't by any means a cure. The symptoms were better but still bad. After more than 2 years of searching all over the place for an answer, I finally discovered Jelly Drops. He takes 5 three times a day and. I am sure it is the electrolytes in them that is making the difference. He is now not wobbly, not shaky, can walk almost twice as fast as he has been for the last 2 years, and is much happier! I can't believe it. Thank you so much for this life-changing (in a good way!) wonderful product.

1 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

Truly one of the best products ever made.

I was so happy to see the Jelly Drops were finally available in Canada! I had heard about them, researched them, and ordered right away. My father was already in stage five of his Alzheimer's journey, and since his liquid intake had declined, it was taking his good physical health with it. The Jelly Drops were the answer for us over this past year, he loved the selection of flavours, and thought they were treats! I was happy to let him help himself, and found myself enjoying them, too. I knew it was beneficial to his health, especially in keeping his bodily functions working well. I highly recommend them! I did make the mistake of ordering too much, so to begin with, less is more... because you can always order more, once you include them in the daily routine! The customer service was outstanding! Truly one of the best products for seniors ever made.

28 febbraio 2024
Non scritta su invito

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