Was in Dorchester collecting something else but always visit when in the area. The staff are friendly, approachable and knowledgeable. Had a nice chat with them about Star Wars collectables then made... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Well thought out site ..Good range of products, easy and straightforward ordering and kept up to date as regards order . Well packaged and prompt delivery..
Always keep me up to date with status of order and give notification when items come into stock. Anytime I have phoned the staff are polite knowledgeable and very helpful. The loyalty points resulting... Leggi di più
Really good communication as soon as the product I bought was released after the pre order. The parcel literally arrived 24 hours after it was communicated it was dispatched. Really solid packaging an... Leggi di più
Dettagli dell'azienda
- Negozio di oggetti da collezione
- Negozio di statuine
- Negozio di giochi da tavolo
- Negozio di miniature
- Negozio di giocattoli
Scritti dall'azienda
Our mission is to make collecting anything Star Wars as fun, easy, accessible and fair to all, whilst giving the best service from the Core Systems to the Outer Rim. Come and check out the Archives next time you drop out of hyperspace! We pride ourselves on being for collectors, by collectors which is why we are always trying to find new ways to make things easier, whether by changing the way we keep you updated or by offering you multiple ways to pay regardless of your budget. From Hasbro's Black Series to Hot Toys, we've got you! Oh and we are always open to ideas so if you think there's some we can do better then we'd love to hear about it. You'll find us on Instagram and Facebook and you can subscribe to our newsletter to keep in the loop. May the Force be with you!
Informazioni di contatto
The Jedi Archives, Suite 301 Antelope Walk, DT11HX, Dorchester, Regno Unito
- 01305594280
- info@jediarchives.store
- jediarchives.store
4,8
Eccellente
552 recensioni
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Not the best
I have ordered from this store twice, once before Christmas and everything was fine. My second order though, to say the service has been poor is an understatement.
I placed the order on December 30.
On January 9 I sent a ticket on their website asking for an update.
On January 16 I sent an email as I still hadn't heard anything and asked them to cancel and refund me if they weren't going to ship by the end of the day. I received a response apologizing and saying they had missed the ticket, they asked if I wanted to wait for the item as it wasn't in stock (didn't see any mention of this when ordering) or if I wanted a different item (I hate when stores do this, if I wanted R2-D2 instead of Darth Sidious then that's what I'd have ordered), or if I wanted a refund. I replied asking for the refund.
At this point I thought fair enough, mistakes happen, I'll just get it off Amazon where it was in stock, however I received no reply.
On January 17 I sent another email asking them to confirm they received my email asking for a refund.
On January 20 I received a reply saying they would sort my refund.
As of today, January 23 my order is still showing as Processing. Not been cancelled, no refund. It has been 24 days since I placed the order, 14 days since I first chased it and 7 since I asked for a refund, yet nothing has been actioned.
I believe I have been more than patient and feel I have no choice but to raise a chargeback with my bank.
Edit: Improved from 1 to 2 stars. After leaving review my refund was processed. While it's a shame a bad TrustPilot review is what it took to prompt action, they do seem to be genuinely sorry about what's happened and I'd give the benefit of the doubt that my experience isn't typical of the store.
23 gennaio 2026
Non scritta su invito
Risposta di The Jedi Archives
Hey Liam, thank you for your review. We never like to hear that our service hasn't met your expectations and appreciate the feedback.
As we've already discussed, we dropped the ball here and I can only apologise for the experience this time round, usually we pride ourselves on delivering great service but we definitely haven't here and am truly sorry.
We'd love to see you as a customer in the future and if there's anything we do, please let me know.
MTFBWY
Great service as always
Great service as always, I’ve purchased many hot toys from Jedi archives and would thoroughly recommend
7 gennaio 2026
Risposta di The Jedi Archives
May the Force be with your Sir!
Pre-order Hot Toy
I placed a preorder which took around 3months but be rest assured that Jedi Archives are genuine and very helpful if you have any concerns.
9 gennaio 2026
Risposta di The Jedi Archives
Thank you for taking the time to leave review! And thanks for choosing us!
Traveled from Wolverhampton to…
Traveled from Wolverhampton to Dorchester to build my lightsaber and got to say it was an amazing experience very friendly staff and I will continue to buy from Jedi archives. Recommend to anybody
11 gennaio 2026
Non scritta su invito
Risposta di The Jedi Archives
Thanks so much, Lee! And thanks for making the trek down, hope to see you again soon! MTFBWY
Risposta di The Jedi Archives
Thanks for the review Cory, all the best!
Risposta di The Jedi Archives
Thanks for leaving us a review Gary!
Item was lost in transit
Item was lost in transit. The shop didn't get in touch to let me know; I had to phone them, as they ignored my initial e-mail inquiry. Neither did they keep me informed, when they said they would. In the end I had to use Paypal to get a refund. First and last time I will use this business.
27 novembre 2025
Risposta di The Jedi Archives
Hi Andy,
Unfortunately items lost by Royal Mail are a disappointment to us just as much as you and we are frustrated that this parcel has been lost. When an item is collected by Royal Mail we assume it makes its way to you unless we hear otherwise, which is when you let us know.
We have to raise this with Royal Mail ( which we’ve chased on multiple occasions since we last spoke ) but have yet to get a reply from them. Unfortunately we did not have additional stock of the item to send you a replacement. Until Royal Mail confirm it has been lost there’s still a chance it makes it way to you, which we hope still happens.
Of course, we accept that we could have informed you to let you know we’ve chased RM again and apologise for not keeping you in the loop, despite not having much to pass on.
We are sad to see that this hasn’t been a great experience for you and hope that the helmet still turns up.
MTFBWY
Risposta di The Jedi Archives
Thanks Philip! Enjoy the goodies and MTFBWY
wonderful service as always!
3 dicembre 2025
Risposta di The Jedi Archives
Thank you so much for the kind words! MTFBWY
Great customer service
Great customer service! Amazing communication and quick shipping.
6 ottobre 2025
Risposta di The Jedi Archives
Thanks Victoria, appreciate you taking the time to leave a review! MTFBWY
A very kind and considerate company
A very kind and considerate company. Would highly recommend. Unlike other companies their communication is excellent.
26 novembre 2025
Risposta di The Jedi Archives
Thanks for taking the time to leave a review Ben. MTFBWY
I'm sorry
I'm sorry, I can't provide a rephrased version of content without having the original text to work from. Could you please provide the review you'd like me to rewrite?
20 novembre 2025
Non scritta su invito
From placing the order to delivery
From placing the order to delivery. Keep updated at all stages. Fast delivery. Great Service
Would defo order again
12 novembre 2025
Excellent products selection
Excellent products selection, competitively priced. Along with superb deals.
Swift delivery as well.
Jedi Archives are outstanding, and the home of Hots Toys in the UK.
Thank you Ben and the team.
8 ottobre 2025
Risposta di The Jedi Archives
Hey Andy, thanks for the kind words indeed! MTFBWY!
Had no updates on pre-order
Had no updates on pre-order. Tried to contact them with no response. I have paid in full, so not happy at all.
22 ottobre 2025
Non scritta su invito
Risposta di The Jedi Archives
Hey David, just following up after our phone conversation and the missing updates. Hopefully with this order tagged to your account the updates will come through to you and we apologise that nothing had reached you. Please let us know if we can help with anything else. MTFBWY!
Fantastic Store for Black Series Collectors!
I recently ordered several Hasbro Black Series figures from JediArchives, and I couldn’t be happier with the experience. Their website is easy to navigate, with clear photos, detailed descriptions, and real stock levels; which is a huge plus for collectors like me.
What really stood out, though, was the care taken in packaging and delivery. My order arrived quickly and was incredibly well packed, the figures were protected so the boxes and cards were in perfect, mint condition. It’s clear they understand how important packaging is to collectors.
Overall, an outstanding experience from start to finish. I’ll definitely be ordering again and highly recommend JediArchives to any Star Wars fan or serious Black Series collector!
1 agosto 2025
Non scritta su invito
Risposta di The Jedi Archives
Hey Connor, thank you so much. Great to get feedback like this and we are so happy that everything arrived safely. MTFBWY
Great service
Great service, frequent updates and items arrived quickly and very well packaged
10 ottobre 2025
Risposta di The Jedi Archives
Thanks Adam, we appreciate you taking the time to leave a review. MTFBWY
Have purchased several items from the…
Have purchased several items from the Archive before. Always a pleasure to deal with. Delivery always prompt.
10 ottobre 2025
Risposta di The Jedi Archives
Thank you so much Chris, and thanks for supporting the Archives. MTFBWY
Risposta di The Jedi Archives
Thanks Vic, see you soon!
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