JD Gyms - Edinburgh Recensioni 

157
TrustScore 3.5 su 5

3,5

West Side Plaza Shopping Centre, Wester Hailes Rd, EH14 2SW Edinburgh, Scotland, GB


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Valutata 1 stelle su 5

I canceled my JD Gyms membership in May, but they’ve continued to take monthly payments right through to August. When I complained, they told me they’d still take one more payment before finally can... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Great gym, lots of good equipment, really clean changing rooms and lovely warm showers. Wifi and therefore connectivity is rubbish though :( if you have a workout program that needs connectivity it... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I am attending the class sessions and have been made very welcome by the members and coaches . I suffer from arthritis and know my limitations and coaches happy to help me adapt an exercise . So far... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Bathrooms and gym equipment are clean, really appreciate that. Good music which helps when I forget my AirPods :D. Only thing wrong would be there’s water leaking from the ceiling in all different pla... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Palestra

Informazioni su JD Gyms - Edinburgh

Scritti dall'azienda

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Informazioni di contatto

  • West Side Plaza Shopping Centre, Wester Hailes Rd, EH14 2SW, Edinburgh, Scotland, Regno Unito

  • 01312023806

3,5

Nella media

TrustScore 3.5 su 5

157 recensioni

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3,5

Tutte le recensioni

(157)

4501 recensioni negli ultimi 12 mesi

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Valutata 3 stelle su 5

The air conditioning is not very…

The air conditioning is not very powerful in the common area

21 agosto 2026
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Risposta di JD Gyms - Edinburgh

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚

Valutata 2 stelle su 5

Well equipped,ghost staff and not customer service,if you need anything you are on your own

Good gym,Well equipped ,24 hours.
Bad bits ,god forgive you if you forget the headphones in the car and you nip out to get them,you will have to beg to get back in..every time! 10 min average before someone bother to open,and if happens at night just go home.
Changing rooms are locked at 10 pm,if you are just new like I am and you dont read every sign..well,they have signs for everything, now they just put one as well for going out the door today,must had been too many people getting locked out .My very first night a week ago I was forced to get the bus home as my car keys were in the locker in the changing room ,the girl working clearly saw us new,crossed path few times,saw us looking about looking for everything for ages as we had no clue where anything was,seen her in the changing room just before 10 pm,yet she clearly did not care,busy to rush with her stuff ,couldn't spare a sec with "hi,you guys lost?you know the changing room closes at 10pm?"nah too much to ask..that night i was locked out the changing room without my car keys and no way to retrieve them until 5 am,i seen many people doing that in the few days i have been,probably new as well,all the staff I saw so far are acting the same,walking ghosts so was not just my unlucky night.
Staff looks to run out the door as fast as possible, walking around like ghosts, not a smile not acknowledge, not even when you cross paths..I think this gym just forgot customer service, provide good equipment but thats as far as they go,the best equipped gym I have been with the worst customer service in a gym I ever had experienced.If you want to join it keep in mind,he equipment is good ,the gym is good,but if for any reason you need to know something about the gym or you not familiarise yourself with the prison style lock up and in/out gate allowance..well just be prepared cause you are on your own!

6 agosto 2026
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Risposta di JD Gyms - Edinburgh

Hello – Thank you for taking the time to leave a review.
We're pleased to hear that you're enjoying the equipment and facilities available at the gym. However, we're sorry to hear that aspects of your experience have left you feeling frustrated. We appreciate your feedback regarding gym access and changing room opening hours.
We're disappointed to hear your comments regarding the support provided by the team. We always want our staff to be approachable, helpful, and welcoming, especially for new members finding their way around the gym. We'll ensure your comments are shared with the gym management team for review.
The JD Gyms Team 💚

Valutata 3 stelle su 5

Some improvements would make this gym much better

I love the fact it's very spacious and never a problem to get on machines 😊 the only downfall is the changing rooms lock at 10pm, my first time there is asked the girl working where the changing rooms were and she pointed them out but never mentioned anything about them locking (this was at 930pm so a little heads up would have helped) there is a small sign on the door but I never noticed it, ended up locked out with my car keys in the changing rooms, I spoke to another member and they said it happened to them on their first day. I also noticed quite a few people do it the next time I was in also. I eneded up having to get a bus home at 1130pm at night, imagine that was a younger girl on her own!
The only other downfall is you get one entry a day, I left my water bottle and had to go out to the car then I couldnt get back in! That's the only negative feedback I have other than that the place is friendly, staff are friendly and I love how spacious it is

6 agosto 2026
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Risposta di JD Gyms - Edinburgh

Hello – Thank you for taking the time to leave a review.
We're delighted to hear that you're enjoying the spacious layout of the gym and that you're generally having a positive experience. It's great to know that both the team and atmosphere have made a good impression.
We're sorry to hear about the difficulties you experienced with the changing rooms on your first visit. We appreciate how frustrating this must have been, particularly with your belongings being inside. Your feedback regarding clearer communication around the changing room closing times will be passed on to the gym team.
We also appreciate your comments regarding gym access. If you ever need to leave and re-enter the gym during your workout, please press the green buzzer near the entrance and a member of the team will be able to assist you back into the gym.
The JD Gyms Team 💚

Valutata 1 stelle su 5

Beware cancelling any membership.

I canceled my JD Gyms membership in May, but they’ve continued to take monthly payments right through to August. When I complained, they told me they’d still take one more payment before finally cancelling. I feel disappointed and let down by the lack of transparency and customer service. It shouldn’t be this hard to cancel a membership and stop payments.

I will be taking this matter up with the consumer protection organisation and ombudsman before publically processing to a small claims court.

7 agosto 2026
Non scritta su invito
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Risposta di JD Gyms - Edinburgh

Hello – Thank you for taking the time to leave a review.
We're sorry to hear that you've been disappointed with your cancellation experience. As per the terms and conditions agreed to upon sign up, members can cancel their membership either by submitting a cancellation request via the online contact form or by cancelling the Direct Debit directly with their banking provider.
Should a cancellation request be submitted via the online contact form, an automated email is sent to confirm that the request has been received. We can see that you currently have a query raised regarding this matter, and a member of the team will respond to you as soon as possible.
Thank you for your feedback.
The JD Gyms Team 💚

Valutata 3 stelle su 5

Decent gym but definitely needs new…

Decent gym but definitely needs new machines, they are old and don’t work properly. Other than that all good .

13 luglio 2026
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Risposta di JD Gyms - Edinburgh

Hello – Thank you for taking the time to leave a review.
We're pleased to hear that you're enjoying the gym overall. However, we're sorry to hear that you feel some of the equipment is showing its age and isn't performing as expected.
Our teams carry out regular maintenance checks and work closely with our equipment providers to keep machines in good working order, but we appreciate your feedback and will ensure your comments are passed on to the team for review.
The JD Gyms Team 💚

Valutata 4 stelle su 5

Great gym

Great gym, lots of good equipment, really clean changing rooms and lovely warm showers.

Wifi and therefore connectivity is rubbish though :( if you have a workout program that needs connectivity it's a bit of a struggle

4 luglio 2026
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Risposta di JD Gyms - Edinburgh

Hello – Thank you for taking the time to leave a review.
It's great to hear that you're enjoying the gym, particularly the range of equipment, cleanliness of the changing rooms, and the warm showers.
We also appreciate your feedback regarding the WiFi and mobile connectivity and will ensure your comments are passed on to the team for consideration.
Thank you again for your feedback and support.
The JD Gyms Team 💚

Valutata 4 stelle su 5

Spacious, modern gym

I like how spacious the gym is and the wide variety of machines it offers. On my first day, the staff member at the entrance warmly welcomed me and explained the facilities.

28 giugno 2026
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Risposta di JD Gyms - Edinburgh

Hello - Thank you so much for the 4‑star review! We’re really glad to hear you had a positive experience. If there’s anything we can do to make it a full 5 stars next time, we’d love to hear your feedback.
The JD Gyms Team 💚

Valutata 5 stelle su 5

I am attending the class sessions and…

I am attending the class sessions and have been made very welcome by the members and coaches . I suffer from arthritis and know my limitations and coaches happy to help me adapt an exercise .
So far I have attended circuits, stretch and tone, Pilates, boot camp and body pump - enjoyed the variety of these classes. I like to attend a 9ish class today’s was 10:40 but I went to see what it was like but would prefer the 9 ish classes. First week nearly done and so far so good .

13 maggio 2026
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Risposta di JD Gyms - Edinburgh

Hello – Thank you for leaving a review. We're thrilled to hear you're enjoying your experience at the gym and it's wonderful to know that you find our classes engaging.
Thanks, The JD Gyms Team 💚

Valutata 5 stelle su 5

Just joined up with the discount for…

Just joined up with the discount for the first month
Really enjoying the classes and meeting new people
Have encouraged a few others to join me too!
Excellent facilities
Highly recommend it

9 maggio 2026
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Risposta di JD Gyms - Edinburgh

Hello - We're so glad you're enjoying the classes and meeting new people, and that your experience has been so positive so far! Thank you for your kind words.
The JD Gyms Team 💚

Valutata 2 stelle su 5

Mirrors are not clean

Mirrors are not clean.
Gym smells so bad. It’s so stinky.
Need proper floor cleaning .

5 aprile 2026
Logo di JD Gyms - Edinburgh

Risposta di JD Gyms - Edinburgh

Hello – Thanks for taking the time to leave this review. We’re very sorry to hear about the cleanliness issues you’ve experienced. We understand how frustrating this can be, and we appreciate you raising your concerns with us.
The JD Gyms Team 💚

Valutata 5 stelle su 5

Atmosphere

All good all fine

29 marzo 2026
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Risposta di JD Gyms - Edinburgh

Hi - Thank you for the 5 star review. It's made our day😀
The JD Gyms Team 💚

Valutata 3 stelle su 5

Amazing atmosphere

Amazing atmosphere, amazing people working there , good lighting but the equipment it’s pretty bad , can’t complain too much for £25

3 gennaio 2026
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Risposta di JD Gyms - Edinburgh

Hi there - Thanks for taking the time to leave this review. It's great to hear you enjoy the atmosphere in our facilities, however we are sorry to hear you weren’t happy with the equipment. We value member feedback and are always looking at ways we can continually improve our facilities as we are committed to providing an enjoyable experience for all our members.
Thanks, The JD Gyms Team 💚

Valutata 1 stelle su 5

Gyms a joke pt walk about blind no new…

Gym’s a joke. No new machines in years, equipment always broken, and the place is dirty. Bottles and chewing gum left on machines, broken D-handles ignored by PTs, and equipment left all over the floor creating trip hazards. Do not join — absolute shambles.

7 febbraio 2026
Non scritta su invito
Logo di JD Gyms - Edinburgh

Risposta di JD Gyms - Edinburgh

Hello - Thank you for sharing your feedback. We're sorry to hear about the issues you’ve experienced with our equipment and cleanliness, and we appreciate you taking the time to highlight these concerns. If you wish to discuss this further, we would advise you email the manager at edinburgh@jdgyms.co.uk
The JD Gyms Team 💚

Valutata 1 stelle su 5

‏because the women toilets are very bad…

‏because the women toilets are very bad smell and shit smell always, makes me sick and disgusting

26 gennaio 2026
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Risposta di JD Gyms - Edinburgh

Hello - Thank you for bringing this to our attention, and I’m really sorry to hear about your experience with the condition of the women’s toilets. I understand how unpleasant that must have been. Your feedback is important and will be passed on to the team. Thank you for letting us know.
The JD Gyms Team 💚

Valutata 5 stelle su 5

Everything is absolutely fantastic

Everything is absolutely fantastic, staff is cooperative and helpful , there is a variety of equipments , the gym is super clean and they clean it regularly while people training, I would recommend it to anyone 👌🏼♥️

5 gennaio 2026
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Risposta di JD Gyms - Edinburgh

Hello - We appreciate you taking the time to leave us such a wonderful review! It's great to hear that you are enjoying the equipment, cleanliness and find our staff helpful.
The JD Gyms Team 💚

Valutata 3 stelle su 5

Pros and cons, overall rather okay

Lots of regular gym goers at this gym so people know what they're doing and are more or less tidy and respectful of others. Locker rooms and bathroom area are clean. Atmosphere in terms of music and light levels are good. However, cons are the severe lack of cable attachements. Looking around it seems people bring a bag with their own attachments because they have no other choice. The few that the gym has are in bad shape. It's always disappointing to pay for a membership just to go to a gym that doesn't even have the basics. There's only one chest fly machine which is certainly not enough. Only one hip thrust machine and it's broken. Not a big one, but there's only one way of getting in and out: using your phone. I wish there was a second option not to have to fully rely on my phone...

10 gennaio 2026
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Risposta di JD Gyms - Edinburgh

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚

Valutata 1 stelle su 5

I have a problem with my pass and the…

I have a problem with my pass and the company didn’t answer me

6 gennaio 2026
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Risposta di JD Gyms - Edinburgh

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚

Valutata 4 stelle su 5

Everything is in place but but no one…

Everything is in place but but no one to guide you as a first timer

3 gennaio 2026
Logo di JD Gyms - Edinburgh

Risposta di JD Gyms - Edinburgh

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚

Valutata 5 stelle su 5

Great gym

Great gym, even better now it's open 24/7. No more bank holidays off. No excuses now 😅

23 ottobre 2025
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Risposta di JD Gyms - Edinburgh

Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚

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