It was such a pleasure shopping at JD Furniture. We found them on Google and decided to give them a look. Apart from the variety of quality furniture in their warehouse, their customer service was ama... Leggi di più
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Scopri cosa dicono le persone
Cowboy company. Absolutely dreadful service. Bought item then get a message to say I need to pay extra for shipping even though I’m in mainland UK address. Once arrived and on building wardrobe we i... Leggi di più
Purchased kitchen wall and base units. The quality for the price was excellent so good value for money. The after sales service could not be faulted; a couple of minor pieces missing and once contacte... Leggi di più
JD FURNITURE'S is a great warehouse to shop for all household requirements I had a great experience 030626 when I purchased my new bed chest of draws dressing table and chair great prices and servic... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
JD Furniture Clearance store was est at 2014. One of the largest West Midlands Furniture Clearance stores based in Birmingham, Aston. Every piece of furniture that we sell will be cheaper than High street price, we do trade items that are not brand new, but new not used that might have minor cosmetic defects, we open check and repack every single item that we sell to make sure they meet the highest standard of our QC team. We always starve to provide as much value to our customers as we can. The friendly team is always there to help with any questions regarding products that we sell. Do trade brand-new furniture like our true value JD Greta Kitchen range.
Informazioni di contatto
Unit 15, Al-Amin Buildings, Grosvenor road, B6 7LZ, Birmingham, Regno Unito
- 08000025346
- info@jdfurniture.uk
- jdfurniture.uk
4,3
Eccellente
178 recensioni
Non risultano inviti alla recensione recenti
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Ha risposto al 25% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di JD Furniture
Thank you for your fantastic feedback! We’re so glad to hear that you enjoyed our service, found the price great, and that the delivery was super fast.
Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again in the future!
DO NOT ORDER!
DO NOT ORDER!! Ordered sons bed from these. Parts missing when supposedly been checked. Wrong parts included. Customer service is disgusting and not bothered that have to pay to rectify all the mistakes. Would be less hassle and stress to build bed from scratch in first place
8 agosto 2024
Non scritta su invito
Risposta di JD Furniture
Thank you for bringing this to our attention, and we sincerely apologize for the issues you encountered with your son's bed. We understand how frustrating it must be to receive missing and incorrect parts, and we regret that our initial response didn’t meet your expectations.
At JD Furniture, we aim to ensure all products are complete and correct before dispatch, but clearly, we fell short in this instance. We would like to resolve this for you as soon as possible. Please contact us directly at info@jdfurniture.uk, and we will work with you to ensure you receive the right parts or discuss alternative options, without any additional cost to you.
Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Coffee table of…
There was mis interpretation of delivery charge. This meant 2 separate transactions.
Item was slightly damaged on opening of product
23 luglio 2024
Risposta di JD Furniture
Thank you for your review.
Sorry to hear about issues with your order. Hopefully, everything else was good. Meanwhile, we will try to improve our customer service and product quality.
Please accept my sincere apologies for any inconvenience caused.
Inaccurate description to say the least
Bought a set from this place. Sold as New but it’s Not. Turned up in a re sealed box with no protective rapping inside. Fixings just rolling about in the box and unusable because they had been used and the heads all damaged. These are returns that this company is selling out as New . Don’t be fooled they’re not a nice company to deal with. When you tell them there returns re shipped out they just blank the question. Update . Can't believe they would write this reply so long after. At the time they didn’t want to know us . Other reviews have mentioned the same problems so we weren’t the only ones to in counter this problem.
1 agosto 2024
Non scritta su invito
Risposta di JD Furniture
Thank you for sharing your experience. We sincerely apologize for the condition in which your order arrived, and we understand your frustration with receiving a product that did not meet expectations. This is not the standard we strive for, and we’re committed to investigating what went wrong in this instance.
We take concerns about product quality and packaging very seriously and would never intentionally sell returned items as new. Please contact us directly at info@jdfurniture.uk so we can resolve this matter promptly and ensure you receive a replacement or a refund. Your satisfaction is important to us, and we hope to have the chance to make things right.
great product thank you
18 giugno 2024
Risposta di JD Furniture
Thank you for your kind feedback! We’re delighted to hear that you’re happy with the product. If you ever need anything, feel free to reach out. We appreciate your support and look forward to serving you again!
Briliant customer service.Very helpfull…
Briliant customer service.Very helpfull staff.Recomend to everyone.
10 aprile 2024
Non scritta su invito
Risposta di JD Furniture
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a brilliant experience with our customer service and found our staff helpful. Your recommendation means a lot to us!
We look forward to serving you again, and if you need anything, don’t hesitate to reach out. Thanks again for your support!
We have not heard anything back from…
We have not heard anything back from them about our order despite messaging them on their website. It has been 7 days now and website was saying shipping between 3 to 5 days
10 giugno 2024
Risposta di JD Furniture
Thank you for bringing this to our attention, and we sincerely apologize for the lack of communication regarding your order. We understand how frustrating it must be to wait without any updates, especially after the expected shipping timeframe has passed.
Please reach out to us at info@jdfurniture.uk with your order details, and we will investigate the status of your order right away. Your satisfaction is important to us, and we’ll do everything we can to resolve this as quickly as possible. Thank you for your patience, and we look forward to resolving this for you.
Superb customer service.
I would just like to thank JD Furniture for their excellent customer service. I bought a table football game for my 5yr old Grandson & a couple of parts were missing. I got an immediate, polite response, identified the parts to them & they were replaced within a couple of days. Really great communications. So good to see these days. Thank you Dimitry & Jay.
11 giugno 2024
Non scritta su invito
Avoid avoid avoid
Avoid avoid avoid
Customer service are absolutely useless no help at all. And don’t really seem bothered.
Please don’t waste your time ordering
3 giugno 2024
Non scritta su invito
Risposta di JD Furniture
Thank you for your feedback, and we sincerely apologize for the experience you had with our customer service. We understand how frustrating it must have been to feel unsupported, and we regret that our team did not meet your expectations.
At JD Furniture, we strive to offer helpful and responsive service, and we clearly fell short in this instance. We take your comments seriously and will be addressing this internally to ensure we improve our customer service standards moving forward.
Please reach out to us at info@jdfurniture.uk, and we would be happy to assist in resolving any outstanding issues. We value your feedback and appreciate the opportunity to make things right.
Excellent experience
I am so impressed with great furniture, very good prices, nice quality, professional and fast response, great friendly customer service. All contribute to a five-star rating.
Thank you
2 maggio 2024
Non scritta su invito
Warning ⚠️ do not buy from this junk shop
I purchased a tall cabinet from this company, the door of the cabinet is buckled like it's been kicked, I asked for replacement door as it's stated on the website if any flaws we'll replace, Mr Dmitry replied saying send cabinet back for refund, what a con like I must pay for shipping his junk back that should be in a skip?
Take my advice don't purchase from this site it's a con, they're selling junk that's been dumped from shops.
PS he's just emailed saying the buckled door doesn't effect it's use Hahaha what a rude stinking answer, don't pay mind to the bogus good reviews, must be his friends....
15 maggio 2024
Non scritta su invito
Risposta di JD Furniture
Thank you for your feedback, and we sincerely apologize for the condition in which your cabinet arrived. We understand your frustration and regret that our initial response did not meet your expectations.
As a business, we sell items under the 'New Other' condition, which means the products are new and have never been assembled, though they may have small cosmetic defects. We strive to ensure this is clearly communicated, but it seems there was a misunderstanding in this case.
We’d be happy to work with you to find a resolution that doesn’t involve additional shipping costs. Please reach out to us directly at info@jdfurniture.uk so we can discuss the best way to move forward, whether that’s a replacement or a refund.
Your satisfaction is important to us, and we appreciate the opportunity to make this right.
Wanted extra postage
Paid for items including postage which was 42 pounds then was informed the next day that they could not post until I paid another thirty pounds for my post code which I refused to pay. Blamed courier but my post code was entered at purchase and I paid what was quoted. I was refunded money for purchase but not happy.
29 aprile 2024
Risposta di JD Furniture
Thank you for your review.
Unfortunately, door-to-door delivery service sometimes charges extra for some postcodes, due to additional expenses for the company.
Please accept my sincere apologies for any inconvenience caused.
Shocking customer service for delivery
Shocking customer service for delivery. The delivery company did not follow delivery instructions then JD said I had to pay £21 for a re- delivery! Or £21 to cancel the order. Avoid at all costs save your money Absolute joke
2 maggio 2024
Non scritta su invito
Risposta di JD Furniture
Thank you for your feedback, and we sincerely apologize for the frustration you experienced with our delivery service. We understand how important it is for delivery instructions to be followed correctly, and we regret that this did not happen in your case.
We also apologize for the inconvenience regarding the re-delivery charge. While we strive to offer clear and fair policies, we understand that this situation has caused unnecessary stress. Please reach out to us directly at info@jdfurniture.uk so we can review your case and work to find a solution that better addresses your concerns.
We appreciate your feedback, and we’re committed to improving both our service and communication.
We’ve got an amazing garden set
We’ve got an amazing garden set. It’s been delivered exactly like it’s been agreed. Absolutely happy
26 aprile 2024
Non scritta su invito
Great experience
Great service, good quality stuff at cheap prices. Would recommend to everyone. And above all great staff. Love my bedroom and living room. furniture .Thank you
15 aprile 2024
Non scritta su invito
Horrendous experience, avoid at all costs.
Horrendous experience. Never had such rude, passive aggressive customer service (if you can call it that) in all my life.
Received damaged items, was told "that's how we sell them, nothing is new", despite their website clearly stating "new" under the description and clausing a defects notice too, but this wasn't defected, 3 items of furniture absolutely smashed to pieces. Also, how can you sell defected/damaged items and still list as new? Hmmm. Was told "You can return them, but if damaged, we won't refund the full amount or anything". This basically means, return them, you'll lose your money and items, including the £30 per item delivery charge... dont even... I know!!!!
They blocked my number, refused to speak to me unless written in an email, where replies are once every 3-6 days if you're lucky. No one knew the correct procedure for refunds/returns. Just absolute bollacks. Even the two lads, roughly 18 in a dodgy ass van delivered the items, dropped one in front of me as neither could lift them... just couldn't write it.
Declined me a refund now even if returned, so I've had no choice but to raise it to Trading Standards to investigate whether they can do this and luckily I paid via a Mastercard, so I've managed to dispute and receive a full refund via them with all the shocking emails and call recordings.
Avoid this company... worst purchase experience in over 20 years. Can't believe how disgusting the guy spoke to me on the phone too, supposed to be the manager/owner... whatever he is, he's a joke and can't have a level conversation to save his life.
15 febbraio 2024
Risposta di JD Furniture
Thank you for taking the time to share your experience, and we sincerely apologize for the issues you encountered with your order and the service you received. We understand that this has been frustrating for you, and we deeply regret that our communication and handling of the situation did not meet your expectations.
At JD Furniture, we strive to clearly describe our items as "New Other," meaning they are new and unused but may have small cosmetic defects. However, it’s clear that the condition in which your items arrived went far beyond that, and we apologize for any confusion caused by our product descriptions. We take these concerns seriously and are actively reviewing our processes to ensure better clarity and service in the future.
We regret that our return policy and communication have not met your expectations. We aim to handle all returns professionally and fairly, but in this case, we recognize that our approach may have fallen short. While you have already resolved this matter through your payment provider, we remain open to addressing any lingering issues and clarifying any further concerns you may have.
Please feel free to reach out to us directly at info@jdfurniture.uk, and we will do our best to assist. Your feedback helps us improve, and we hope to avoid similar situations going forward.
Ordered on 27th January (now 12th Feb)…
Ordered on 27th January (now 12th Feb) still not received or heard anything
29 gennaio 2024
Risposta di JD Furniture
Thank you for reaching out, and we sincerely apologize for the delay with your order. We understand how frustrating it is to not receive any updates on your delivery.
Please contact us directly at info@jdfurniture.uk with your order details so we can investigate the status and provide you with an update as soon as possible. We aim to ensure timely deliveries, and it’s clear we didn’t meet those expectations in this case.
We appreciate your patience and hope to resolve this issue quickly.
White folding down table
Very quick service from purchase to delivery! Unfortunately one piece of table was missing but contacted JD Furniture by e-mail and got reply back that day, confirming will send missing part to us ASAP, which they did. Happy with look of table, albeit not used as yet due to changing furniture in conservatory
29 gennaio 2024
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