jazzupco.com Recensioni 

267
TrustScore 4.5 su 5

4,5

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Valutata 5 stelle su 5

Absolutely in love with our Matte Gold Flatware from JazzUpCo! ✨ This is already our second set, which says everything about how much we love it. The matte gold finish is absolutely beautiful, ele... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My experience with Jazzupco has been amazing from the very beginning! I own their gold dinnerware set, wooden spoons, knife set, and cutting board. I truly love the quality of their products! And let'... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I recently purchased the Ava flatware set in champagne gold mirror- I am absolutely blown away by the quality and look of them. They are so beautiful and nicely weighted, you can feel the quality in t... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

I bought the Ava champagne set in Dec. ‘25. I washed them in the dishwasher, which they advertise as safe to do and less than 8 months later, many pieces started to change color, losing their gold. Cu... Leggi di più

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Hey, we are JazzUpCo. We deliver gorgeous home products that inspire and help you bring your dream home to life.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

267 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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4,5

Tutte le recensioni

(267)

96 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Gilded Serving Utensils

I recently purchased the Gilded Serving Utensils, these utensils are great. I own the flatware set and they complete my set now.
I could not be any happier even if I tried!
Great store, fabulous products!

9 ottobre 2023
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Thank you so much for your kind words!

Valutata 5 stelle su 5

Beautiful addition

The quality was perfect. It matched my existing flatware, came in a timely manner, and the customer service was superb. I would definitely purchase again thank you.

2 ottobre 2023
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We're so glad to hear that you love your flatware!

Shawn

Valutata 5 stelle su 5

Great Products and Customer Service!

I was gifted a set of the gold minimalist flatware and loved it so much I decided to buy more and make these my every day utensils. They feel nice and sturdy, and are clearly of high quality. We use them often and clean them in the dishwasher all the time and so far no problems. I bought the silver utensil set too and the minimalist dinnerware set. I’m so happy with the entire line of products. I get compliments every single time on everything: the mugs, the bowls, the utensils,… if you are debating I highly recommend making the purchase. Their customer service is AWESOME, I’m super grateful for Shawn who really helped us out and went above and beyond when I had issues with my order (not on their end at all). I’m excited to keep adding to my collection from JazzUpCo and recommending this brand to my friends and family!

14 settembre 2023
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We're so glad to hear that you love your items! We look forward to seeing your name pop in our orders again. :)

Shawn

Valutata 5 stelle su 5

MINIMALIST/ FRENCH FLATWARE - every piece in the line

There is not much to say about any products I have received from JazzUpCo, other than they are phenomenal quality. They look so good, and are very sturdy! I'm hoping they keep this quality as they go in and out of the dishwasher over the years. Until then, I'll keep ordering.

20 settembre 2023
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We're so glad to hear that you love your flatware! :)

Shawn

Valutata 5 stelle su 5

Great customer service and beautiful…

Great customer service and beautiful products! I was really impressed with how they went the extra mile for me.
I recently purchased the gold flatware and noticed a small scratch on one of the spoons. They quickly sent a replacement. Then, I was searching for gold trimmed dinnerware sets and saw a photo on their instagram of a beautiful emerald one but it was no longer on their website. I reached out to ask, not thinking anything would come if it, but they were able to track down the pieces in their international warehouse and I was able to purchase it! In love with all the pieces!

25 agosto 2023
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Thanks so much for your kind words and we're so glad that we were able to deliver the gold trim plates to you :) Enjoy your new dinnerware and flatware!

Lawrence, Founder

Valutata 5 stelle su 5

Great quality!

I received my order within a few days of ordering. Yay! Second, I’m so pleased with my Minimalist set that I’m going to order another. The design is chic and modern yet timeless, complimenting my tablescape. The flatware is of good quality and have nice weight to them. I can’t wait to entertain my guests with this set!

3 agosto 2023
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So glad to hear that you like the design and quality of your flatware!

Shawn

Valutata 2 stelle su 5

Disappointing

Disappointing. I was sooo excited about the dinnerware - it’s modern, white, and exactly what I wanted. Unfortunately, as soon as I took a single fork to it, to eat, it scratched. I’m so bummed. For $300 I expected more.

26 luglio 2023
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Hey Pratika :)

It's Lawrence here, the founder of JazzUpCo. We do deeply care for our customers. I’ll be here to assist you and we've also reached out to you via email.

As advertized, while all matte ceramics are susceptible to superficial marks from your flatware (due to the matte surface which generates friction when in contact with the flatware), they can be rubbed off by hand, or if they're a deeper mark, they can be rubbed off with a good scrubber and a scouring compound. Be mindful when using steak knives or flatware pieces that are sharp, which may cause these superficial marks.

We've experimented with scratching briefly and they can be easily rubbed off by hand (refer to the attached video sent via email). We then scratched the white plate that we have on hand really hard (as seen in the video), where you can see the marks and scratches form (which is normal for matte ceramics, which are different from the typical glossy dinnerware). Upon washing and scrubbing them, you can see that the marks did fade away, not fully, but significantly. You may try scrubbing it hard with regular dish soap; otherwise, you may use scouring powder like Bar Keepers Friend to make a paste with water, lemon juice, and baking soda, which could work better.

I hope this info helps! And feel free to let me know if I may assist you further.

Thanks so much!

Lawrence, Founder

Valutata 5 stelle su 5

Superb!!!!!

Just received my first purchase of a set of tea spoons and chopsticks. The quality is superb! Absolutely gorgeous and beautiful - and I’m getting ready to now purchase and entire flatware set! Customer service is great! The owners of this business are caring and stand behind their products! Love ❤️

14 luglio 2023
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Thanks so much for your kind review! Lawrence, Founder

Valutata 5 stelle su 5

All the hype is real!

All the hype and the videos that you see in instagram fall short of the amazing experience of holding this flatware. I just ordered my second set. I first got the gold one and now I am mixing it with gold and black. Their service is personalized and fast. 100% recommended!

9 giugno 2023
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Hey Gio! I'm so glad to hear that you'd a positive experience with us! Looking forward to delivering your second set :)

Lawrence, Founder

Valutata 5 stelle su 5

Great management.

The owners take great pride in their products, and are very friendly and helpful. If you are not happy with your items, let them know and they will do their best to help and resolve your issues. I am very satisfied with this business.

3 maggio 2023
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Thanks so much for your kind words and we had a great pleasure communicating with you!

Lawrence & Rachael,
Founders

Valutata 5 stelle su 5

Amazing quality and customer service!

I recently purchased the minimalist flatware set, the chopsticks, and the cheese knives in the gold finish. When I received my order, I saw that the cheese knives were in matte black, not the gold I had ordered. I emailed customer service and received a response the same day- which surprised me in a good way. I sent a picture of the product I received and they handled it quickly and hassle-free. I can't appreciate it enough when companies take care of their customers. This only makes me want to order more from the company because the quality of the product and service was fantastic!

4 aprile 2023
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Thanks so much for your kind words, means a lot to us!

Lawrence, Founder

Valutata 2 stelle su 5

Can be purchased anywhere

So….I purchased a set of silverware and flatware from them. First thing to be aware of here is that these are all mass purchased from china. The quality isn’t terrible but it isn’t the best either. Further because they are mass purchase they are selling it at a significant markup. I haven’t tracked down the flatware yet but the silverware I purchase (black/gold) is being sold by many instagram pop up shops as well as on Amazon. That’s not to even talk about how they didn’t send on of my items until a whole month later… Stay away from this company, the glowing reviews are most likely fake.

1 febbraio 2023
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Risposta di jazzupco.com

Hi Al, it's Lawrence here, the founder of JazzUpCo.

I apologize for any inconvenience you experienced with your purchase from JazzUpCo. We strive to provide the best quality products and efficient delivery service from our warehouses in Nevada or Pennsylvania (with a shipping duration between 2 - 6 days). Can you please provide me with your order number so we can investigate and resolve any issues?

Regarding the reviews, I assure you that all of our reviews are genuine and from satisfied customers. As the founder of JazzUpCo, I take personal pride in responding to all customer queries and feedback. We value our customers' opinions and take their feedback seriously to constantly improve our products and services.

As for the quality of our flatware, we take pride in using premium materials such as 18/10 stainless steel and titanium plating, which provides durability and longevity. Our flatware is also plated with 100 cycles of titanium, surpassing the industry standard of 20 cycles. We have made sure to clearly mention this on our website's product page to provide transparency to our customers.

Once again, I apologize for any inconvenience you experienced and I would be more than happy to personally assist you in resolving any outstanding issues.

Valutata 5 stelle su 5

Just Amazing!!

Great products!!! Amazing quality it is not flimsy at all and the color is so pretty ( I was always looking for matte rose gold) that I cannot wait to invite my family and friends!! ❤️
Not only the product is amazing but the people behind it is amazing as well. I had bit of concern when I purchased and contacted the company and soon enough Lawrence(owner) texted me back! Which company does that! I loved the entire experience I had with them.
The packaging was very well done and I had no missing parts or broken piece.
I will definitely recommend the products and will keep buying from them for sure 🥰

24 marzo 2023
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Thank you for taking the time to leave such a kind review! We appreciate your support and are thrilled to hear that you had a positive experience with our product and service!

Lawrence, Founder

Valutata 5 stelle su 5

Great service and wonderful products

There is so much to say about my experience with Jazzupco and the beautiful Minimalist flatware we purchased. The design is lovely, nicely weighted and visually pleasing. It works well with a variety dishes. Additionally, a small issue with our delivery resulted in a nearly immediate response from the brand’s founder. I have never experienced this level of customer service before. I will surely do business with this company again and would recommend them to anyone looking for tableware!

20 febbraio 2023
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Your feedback is greatly appreciated! Thank you for leaving such a positive review.

Lawrence, Founder

Valutata 5 stelle su 5

I found Jazzupco through Instagram

I found Jazzupco through Instagram. I had never bought from an Instagram ad before, so this was a new experience. I first bought their "Minimalistic French Flatware and Natural Teak Kitchenware set" on 1/28/2023. I later ordered their Minimalistic Dinnerware set on 2/6/2023. When I initially received my second order with the Dinnerware set, I realized the salad plates were missing. Otherwise, everything was in perfect condition. I reached out to the company and received a quick response from the founder Lawrence. I answered their questions and provided photos of my order. Afterward, they promptly shipped the missing set. The process was overall hassle-free. I personally feel confident recommending Jazzupco for its quality products, fast shipping, and excellent customer service!

17 febbraio 2023
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We are so grateful for your positive review! Thank you for your feedback and for choosing us.

Lawrence, Founder

Valutata 5 stelle su 5

LOVE the product

LOVE the product! The look and quality are first class and sure to impress. When one bowl arrived broken, I received immediate, professional support and delivery of a replacement. I am sensitive to quality customer service and am sincerely grateful for Dharren's help in my time of need. Bravo Jazzupco for quality products & service!

28 dicembre 2022
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We are so glad to hear that and thanks so much for your kind words!

Dharren,
Customer Service Rep

Valutata 5 stelle su 5

What great quality & workmanship on…

What great quality & workmanship on this product.. Absolutely Love the design of the flatware .. and would recommend it highly..
One of the salad forks arrived bent and they quickly responded and replaced the piece.. Great customer service!

Absolutely will get more pieces for our dining room as well ..

Thanks again for the amazing flatware set & great experience

13 gennaio 2023
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So glad to hear that you'd a great experience with us and we appreciate you leaving a kind review!

Lawrence, Founder

Valutata 5 stelle su 5

Amazing high quality products and…

Amazing high quality products and extraordinary customer service! I highly recommend. I ordered a dinner set for 12 people, silverware, and chopsticks and I for sure will be ordering more!!

9 febbraio 2023
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We are thrilled to hear that you enjoyed your experience with us! Thank you for the wonderful review.

Lawrence, Founder

Valutata 5 stelle su 5

Gorgeous looking and with good weight

I was attracted to the 18/10 stainless steel and the almost round shape of spoons. They arrived in perfect condition. The spoons are adorable! I am glad that I bought 8 sets(total 40 pieces). They are elegant but with good weight. To my delight, the dessert spoons and salad forks are long enough that they don’t sink into the bottom of my cereal bowl.

My husband and I totally like our new flatware and we use them for every meal and every day!

Thank you Jazzupco!

3 febbraio 2023
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Thank you for the amazing review! We are delighted to know that you are happy with our product!

Lawrence, Founder

Valutata 5 stelle su 5

Great flatware and even better customer service

I few of my spoons had scratch marks that were very obvious since they had the matte gold finish. When I reached out to Jazzupco I received an email in less than 24 hours with an apology and solution. Due to the specific spoons I needed being on back order they gave me several options to choose from to make sure I was completely satisfied.

So not only was the flatware a great weight and above and beyond the cheap stuff you'd find on amazon, but the customer service was above and beyond. It's this type of customer care that keeps me coming back to a company.

2 febbraio 2023
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We are so glad to hear that you had a positive experience with us! Thank you for your glowing review.

Lawrence, Founder

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