JALIZA Recensioni 

158
TrustScore 4.5 su 5

4,3

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Valutata 5 stelle su 5

I’ve purchased about five wigs from this company, and I can honestly say they’ve exceeded my expectations every time\. The lace is unlike any other I’ve tried, the quality is outstanding, and my order... Leggi di più

Valutata 5 stelle su 5

FINALLY - I have the Jaliza Wig I've been wanting for a year IN MY HAND. I ordered the Michelle Bora Bora Wig and the Kiki wig both in chocolate brown. I have to tell you the quality is amazing. It's... Leggi di più

Valutata 1 stelle su 5

I believe this is a scam! I ordered a wig and it shows delivered but I never received it! I tried chatting and sending emails but no response. PLEASE DONT BUY FROM JALIZA. I honestly believe the posit... Leggi di più

Valutata 5 stelle su 5

Over a year ago I bought 2 beautiful boho curly wigs. To this day ppl adore them as do I. Recently I purchased another wig and transposed the mailing address. I informed them of my situation. They w... Leggi di più

Dettagli dell'azienda

  1. Negozio di parrucche

Scritti dall'azienda

JALIZA is a wig & hair brand designed for women who love the look of trendy braids. Our braided wigs offer trendy, classy styles that are perfect for everyday wear, vacations and braid lovers who want a protective style. With prices ranging from $100 to $300, our braided wigs offer a budget-friendly alternative to traditional braiding services that can cost $300 to $600 and up. Installation takes less than 15 minutes, saving you time and hassle. Plus, wearing JALIZA wigs helps protect your natural hair and supports healthy growth by reducing daily styling and damage. With JALIZA, you get beautiful, low-maintenance braids without the wait.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

158 recensioni

5 stelle
4 stelle
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1 stella

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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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4,3

Tutte le recensioni

(158)

62 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Fabulous wigs!

I have been wearing braid wigs for a year now and saw an ad for Jaliza on a site and decided to order one. The shipping was quick and the packaging included a band for placement. The wig is super comfortable, natural looking and lightweight. I forget that I have it on! I highly recommend these wigs. And plan to buy more. I don't even wear my other braid wigs now, because these are so comfortable!

8 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Customer Service does respond!!

☆☆☆UPDATE☆☆☆
05/26/2026

After being in communications with JALIZA for the past 2 weeks I have received my FULL refund...Apparently there was a glitch or something that was preventing the response emails from the company from reaching my inbox.. We were finally able to communicate thru Instagram after a few tries. The company did provide proof of the many emails they sent out trying to reach me in response to my original request for a refund..I must say they did go above and beyond in getting this matter rectified as expeditiously as possible..They were in constant contact with me making sure everything was going smoothly on
my end. I have updated my rating because it truly would be unfair to give them that original rating based on technical difficulties that were beyond
their control..Customer Service does in fact respond right away and yes I definitely would order again. THANK YOU JALIZA.

Original Post below.

I RECEIEVED MY WIG LATER THAN THE TIME IT WAS SUPPOSED TO ARRIVE SO I NEED TO RETURN IT! I BROUGHT AS A GIFT FOR MY DAUGHTER HOWEVER SHE CANNOT USE IT. I IMMEDIATELY REACHED OUT VIA EMAIL TO JALIZA SUPPORT TO INITIATE A RETURN AND THEY HAVE NOT RESPONDED AT ALL. THE TELEPHONE NUMBER LISTED IS NOT IN SERVICE.. I PAID ALMOST $200 FOR THE WIG AND I BELIEVE THEY DO NOT WANT TO RETURN MY MONEY. BEWARE LADIES.IT HAS BEEN OVER A WEEK AND STILL NO RESPONSE. THEY WILL BE NICE UNTIL YOU NEED TO DO A RETURN. NEVER AGAIN!!

20 aprile 2026
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Risposta di JALIZA

Hi Priscilla,

I am so incredibly sorry for the frustration and silence you’ve experienced. Reading your review is heartbreaking because it’s clear there has been a massive communication "black hole" between our systems. Please know that we are not ignoring you and we absolutely want to process your refund.

The Communication Gap
Our records show that we have sent 5 separate emails to you, including the return instructions, but it sounds like none of them are reaching your inbox. This often happens if an email provider flags our domain as "Promotions" or "Spam."

Immediate Next Steps for You:
Since our standard emails aren't reaching you, please try these three things so we can get your money back to you:

Check your Spam/Junk/Promotions folders for any emails from "JALIZA Support."

Log in to your JALIZA account on our website and check your "Site Inbox." I have personally uploaded the return instructions and the label there so you don't have to rely on email.

DM us on Social Media: If you still can't find our messages, please send us a Direct Message on Instagram or Facebook with your order number. Our social team is standing by to bypass the email filters and talk to you directly.

We value your business and your daughter’s experience. We have the refund ready for you, we just need to help you get the package back to us. Please reach out via one of the channels above so I can personally make this right!

Best,
JALIZA

Valutata 5 stelle su 5

I just love my new braids

I just love my new braids. It use to take hours to get my hair braided. This is a miracle I love this. Will be traveling and making sure people see this beauty.

29 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

Feather crochet Nightmare AVOID at all costs

I order over $500 of feather crochet hair. The construction was horrible. I had to cut long black thread (#27 with black thread sticking out everywhere)from both side of 350 strands!!!! Then when contacted them the offered me $35🤨. These are culture harvesters that don’t understand what they are making. No quality control. And the use cotton thread not elastic thread so it doesn't lay flat. And it also breaks easily making take down and reuse impossible. Very deception. BUYER BEWARE!!!!

24 aprile 2026
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Risposta di JALIZA

Hi Christina,

I totally see what you mean. When you’re rocking a beautiful, light color like #27, a stray black thread isn’t just a minor detail, it stands out like a sore thumb. You’re right to call that out; when you're looking for a seamless install, you don't want to see the "mechanics" behind it.

I actually took your feedback directly to a meeting with our factory team to figure out why this happened and how to fix it for you. Here is the lowdown on the construction:

The "Why" Behind the Thread
Your unit uses our Machine Woven Miracle Knot.

The Structural Anchor: In the machine woven version, that "tail" of thread is actually what holds the entire knot together.

The "Don't Cut" Rule: If that thread is trimmed away, the tension is lost, and the hair will unfortunately start to shed and spread out.

The Color Choice: Traditionally, black thread is used to mimic the look of natural roots/new growth, but we clearly missed the mark on how that would look against a light #27 blonde.

The Hand-Knitted Difference
We do offer a Hand Knitted version of the Miracle Knot. Because it’s done by hand, it doesn't require that machine anchor thread at all, it is completely clean and "flawless" regardless of the hair color. However, because it’s so labor intensive, it is usually about 30% more expensive.

How We’re Making It Right
Your feedback is incredibly valuable to us. Because of your email, we are now officially looking into sourcing colored threads to match our lighter hair units in the future so this doesn't happen to anyone else.

In the meantime, I don’t want you to be unhappy with your purchase. I’d like to offer you a discount coupon to use toward our Hand-Knitted Miracle Knot Crochet. This will allow you to upgrade to the premium, thread-free version without having to pay that extra 30% out of pocket.

Best,
JALIZA

Valutata 1 stelle su 5

Updated review

Update of my review:

I did not get the color I thought based on the description on your website. I appreciate you improving the description of your wigs to reflect the actual color.

Thank you, for the offer of $20 off my next purchase, I will not be purchasing any more of your products.

The entire experience was a nightmare! First, I received several inaccurate emails stating my package had arrived or was being shipped. The inaccurate emails were frustrating. There were several emails between Jaliza and myself about the inaccuracies of the shipment of my order. My final email to Jaliza stated if I did not receive the wig by the new shipping date they promised, I would contact my bank to dispute the charge.

Secondly, the color of my wig was not what I ordered according to the picture on the website. I ordered a salt and pepper wig; I received a black wig with a few strands of gray. I wish there was a way for me to upload a screenshot of what the color of the wig on Jaliza's website looked like and screenshot of the color wig I received.

I will am not returning the wig because I don't have the mental capacity to engage with Jaliza wig company again.
I will chalk it up to a very expensive loss, almost $300.00. I will not recommend Jaliza wig company to anyone.

Thank you.

10 aprile 2026
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Risposta di JALIZA

Hi Victoria,

Thank you so much for your honest feedback. We truly value your comments, as they help us improve for the entire JALIZA community.

After looking into your order, we realized there was a misunderstanding regarding our Salt & Pepper color. This specific unit was crafted with a 30% Salt & 70% Pepper ratio, which results in a much darker, charcoal heavy look compared to a 50/50 blend.

We realize our website description wasn't as clear as it should have been, and thanks to your review, we have officially revised our product descriptions to make these color ratios easier to understand for everyone.

We want to make this right for you:

Free Exchange: We would be more than happy to cover all shipping costs to exchange your unit for a lighter salt heavy blend that you'll love.

Keep & Save: If you decide to keep the current wig, please let us know, and we will issue a special discount for your next order as a thank-you for your patience.

Please reach out to our support team so we can handle the shipping labels for you immediately!

Best,
JALIZA

Valutata 5 stelle su 5

I’m in love

I ordered my unit and received it 3 days. The unit is absolutely beautiful and it met the description details. I’m excited to install and wear and I will definitely be ordering again.

8 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Amazing products AMAZING SERVICE

I ordered a micro braided wig for an event and received the wrong size. Size matters because I have a very small head. I immediately reached out to the Jaliza team and they sprung into action to correct it. They immediately shipped the correct size and constantly communicated with me every step of the way. They are top notch in their products and their service! Thank you JALIZA!! You have a customer for life!!

18 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

Not as good as the pictures

I ordered the Lumina - 18" Piano Color Swiss HD Full Lace Human Hair Boho Braided Wig Mix Blond 27/1B 27 base / Medium 22" and the braids were stiff and bent even when I used hot water and steam to loosen the hairs. The synthetic used for the braids is really cheap, scratchy, and hard as a rock when you touched the braid. When the wig is on the braids are stuck sticking out in a crazy way. A better synthetic blend shouldve been used. The photos obviously look better than the actual product. I’m assuming the girl in photos is an influencer or something and received a better wig. Aside from that the wigcrafting is good, the lace is practically invisible, the cap fits well, there is an elastic band to make the slightly bigger. UPDATE: Jaliza has written a reply to my review and suggested weighing down the braids specifically with a book. This method does NOT work and yes the synthetic does frizz which something they also said wouldn’t happen. The only good thing about this wig is the lace cap.

7 febbraio 2026
Non scritta su invito
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Risposta di JALIZA

Hi Haniyah,

I am so happy to hear that the Lumina is winning you over with that invisible HD lace and a perfect cap fit! There is nothing like that "melted" look to make a unit feel like your own hair.

However, I am so sorry the braids themselves feel more "rock star" (stiff and wild) than "Boho babe." It sounds like you had a bit of a battle with those bends!

The "Hot Water" Mystery
I want to clear up one thing that might actually be making the stiffness worse!

All our wigs come pre-styled, so there's no need to use hot water to re-style them, in fact, hot water can make the braids stiff or even damage them. Our wigs are ready to wear as-is, so just regular care is enough. We don't recommend any extra styling, but if you'd like to make minor adjustments, please only work with the Boho Curls.

The Fix: For the braids themselves, we actually recommend avoiding heat entirely. They are designed to be "shake and go."

How to Tame "Box Hair"
If the braids are sticking out because of how they were folded in the shipping box, don't reach for the kettle!

Pro-Tip: Instead of heat, try weight. Lay the wig flat on a towel and place a heavy book over the braids that are "acting out" for a few hours. This resets the "memory" of the fiber without damaging the texture or making it feel scratchy.

Addressing the "Influencer" Quality
I promise you, we don't have a "special stash" for influencers! Every Lumina that leaves our doors uses the same high-grade synthetic for the braids to ensure they don't frizz or unravel.

Best,
Jaliza

Valutata 5 stelle su 5

Jaliza wigs are my go-to for wigs

Jaliza wigs are my go-to for wigs. The wigs are in a category all by themselves, along with greater customer service and the ability to custom create your wigs.
Well made and lasts a long time with proper care. I have ordered in excess of 15 wigs from this company and the never disappoint.

10 marzo 2026
Non scritta su invito
Valutata 2 stelle su 5

My wig came today

My wig came today. I had high hopes because of the reviews. The boho braids wig had way too much netting showing. The quality of the hair was good but waaaayyyyyy too thin. I would not recommend. Now I have to go find something for the holidays but definitely not online. Extremely disappointed.

21 dicembre 2025
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Risposta di JALIZA

Hello,

We’re very sorry for the unpleasant shopping experience you had.

We were unable to find any previous messages from you, and unfortunately, we also could not locate a contact email associated with your order. That’s why we were unable to reach out to you earlier.

You are always welcome to contact our customer support team at store@jaliza.com. We would truly appreciate the opportunity to assist you and make things right.

Thank you for your understanding, and we hope to hear from you soon.

Warmly,
JALIZA TEAM

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