Just bought a square Christmas tree skirt from Ivyline and it’s exactly as described (maybe better than the photos) I’m very pleased. Thank you
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Over time, I've collected 9 of Ivyline's excellent Ella planters. Builders recently destroyed my garden; even managing to throw away one of the fantastically useful planter water retention inserts.... Leggi di più
L'azienda ha risposto
Outstanding customer service. We were sent the wrong log storage (due to the supplier labelling the boxes incorrectly) and Ivyline arranged for the incorrect package to be picked up and the correct on... Leggi di più
L'azienda ha risposto
4 out of 8 plant pots/vases arrived completely broken. Customer service was super helpful and sent out replacements quickly. One of the replacements had a small crack in it, but it was workable. Think... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Founded in 1976, Ivyline has dedicated itself to making functional products beautiful, bringing elements of luxury to your home and garden. Our ethical product range is designed with love in our UK HQ and comprises everything from fire pits and candles to planters, plant pots and everything in between. We create contemporary accessories for the home and garden. We are experts in trend-led planters, homewares, vases, firepits and more.
Informazioni di contatto
Ivyline Ltd, CV8 2LG, Kenilworth, Regno Unito
- 02476 339 180
- marketing@ivylinegb.co.uk
- ivylinegb.co.uk
Good buying experience, careful packaging
Product arrived in good time, and as a glass component was very well wrapped and protected against damage in transit.
5 gennaio 2024
Risposta di Ivyline
Hi Gary,
Thank you for taking the time to leave us a positive review!
Don't forget to tag us in your pictures using the hashtag, #MyIvyline - we'd love to see your new Terrariums!
Martha, Ivyline
Risposta di Ivyline
Hi Lynn,
Thank you for leaving us a positive review. We hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Risposta di Ivyline
Hi Tricia,
Thank you for leaving us a positive review. We hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Swift delivery
Swift delivery , well packaged and great communication . Wonderful product. Thank you
5 gennaio 2024
Risposta di Ivyline
Hi Jo,
Thank you for leaving us a positive review. We hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Risposta di Ivyline
Hi Elaine,
Thank you for taking the time to leave us a positive review! I hope you enjoyed styling your Christmas décor pieces over the festive season!
Don't forget to tag us in your pictures using the hashtag, #MyIvyline!
Martha, Ivyline
Excellent products.
5 gennaio 2024
Risposta di Ivyline
Hi Suzanne,
Thank you for leaving us a positive review!
Thanks,
Martha, Ivyline
Fantastic personal service
Fantastic personal service. The team couldn’t have been more helpful when I needed to change a delivery address. It was a refreshing change to be able to correspond with a real person! Thank you so much.
4 gennaio 2024
Risposta di Ivyline
Hi Chris,
Thank you for taking the time to leave us a positive review!
I'm glad to hear that the team were able to assist you with your order, and we hope to see you shopping with us again soon.
Don't forget to tag us in your pictures using the hashtag, #MyIvyline!
Martha, Ivyline
Bought 2 terrariums unfortunately one…
Bought 2 terrariums unfortunately one was broken when they arrived, Ivyline were excellent when I e mailed and I received a replacement within a couple of days. Definitely worth 5 stars ⭐️
5 gennaio 2024
Risposta di Ivyline
Hi Marian,
Thank you for taking the time to leave us a positive review!
I'm sorry to hear that one of your items arrived damaged, but I'm glad to hear that the team were able to assist you in getting a replacement.
Don't forget to tag us in your pictures using the hashtag, #MyIvyline - we'd love to see your new Terrariums!
Martha, Ivyline
Risposta di Ivyline
Hi Rose,
Thank you for leaving us a positive review!
Thanks,
Martha, Ivyline
Risposta di Ivyline
Hi Ronald,
Thank you for taking the time to leave us a positive review! I hope you enjoy your new Christmas Tree Skirt for many years to come!
Don't forget to tag us in your pictures using the hashtag, #MyIvyline!
Martha, Ivyline
I bought a tree skirt in the Christmas…
I bought a tree skirt in the Christmas sale. It is worth every penny. Absolutely gorgeous.
4 gennaio 2024
Risposta di Ivyline
Hi Catherine,
Thank you for taking the time to leave us a positive review! I hope you enjoy your new Christmas Tree Skirt for many years to come!
Don't forget to tag us in your pictures using the hashtag, #MyIvyline!
Martha, Ivyline
Excellent company in every way.
Excellent English company in every way. Products, service provided and communication are first class. All British and I like to support British businesses.
4 gennaio 2024
Risposta di Ivyline
Hi Matthew,
Thank you for leaving us a positive review - we hope to see you shopping with us again soon!
Martha, Ivyline
Fast delivery and quality products
Fast delivery and quality products. Fragile goods were carefully packaged.
4 gennaio 2024
Risposta di Ivyline
Hi Susan,
Thank you so much for taking the time to leave us such positive feedback and a 5-star review!
We hope you enjoy styling your new Candle Tray and Christmas décor pieces! Don't forget to tag us in your pictures using the hashtag #MyIvyline!
Martha, Ivyline
Customer Services
The customer services person, Meg, was extremely helpful and communicated with me promptly to satisfactorily resolve an issue that I had experienced with my order.
8 gennaio 2024
Non scritta su invito
Risposta di Ivyline
Thank you so much for taking the time to leave us a 5-star review!
I'm so glad that the team were able to assist you, and I have passed your comments over to Meg!
We hope to see you shopping with us again soon!
Martha, Ivyline
lovely and unusual candle holder
lovely and unusual candle holder, swift delivery. i’m thrilled.
21 dicembre 2023
Risposta di Ivyline
Hi Nicola,
Thank you for taking the time to leave us a 5-star review and such positive feedback. I hope you are enjoying your new Rectangle Centrepiece Metal with Magnetic Candle Holders, and hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Excellent product and service. Not so great courier.
Excellent product. Great quality and design. Dispatched promptly. Only given 4 stars as the courier company didn’t attempt to deliver to my address and I was notified to collect from a local post office.
19 dicembre 2023
Risposta di Ivyline
Hi James,
Thank you for your 4-star review and your feedback! I'm glad to hear that you are loving your new Fireside Companion Set!
Unfortunately, the service you receive form the courier is out of our hands, however we appreciate the feedback as we can look into other courier services to improve the experience you have when shopping with us!
We hope to see you shopping with us again soon!
Thanks,
Martha
Took ages for item to arrive and I had…
Took ages for item to arrive and I had to pay £9.99 for the privilege. Item definitely wasn’t worth what I paid for it, poor quality. Have bought hurricane lanterns which were a whole lot cheaper and far better quality.
14 dicembre 2023
Risposta di Ivyline
Hi Sandra,
Thank you for your feedback. I'm sorry to hear that you are not happy with your recent purchase from our website.
As a gesture of goodwill, I have emailed you with a discount code for 10% off your next shop with us.
Please let me know if there's anything else I can do to help.
Thanks,
Martha, Ivyline
Stylish Plant Stand
Great product. Good quality with attractive shape. Perfect for my leafy plant in my recently refurbished hall. Eye catching as you come through the front door.
21 dicembre 2023
Risposta di Ivyline
Hi Jeannie,
Thank you for leaving us a 5-star review!
We hope you are enjoying your new Kensington Metal Planters - don't forget to tag us in your pictures using the hashtag, #MyIvyline!
We hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Risposta di Ivyline
Hi Meg,
Thank you for leaving us a 5-star review!
We hope you are enjoying your new Fireside Companion Set - don't forget to tag us in your pictures using the hashtag, #MyIvyline!
We hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
Easy to order and delivered early
Easy to order and delivered early
Planter well wrapped
14 dicembre 2023
Risposta di Ivyline
Hi Lorraine,
Thank you for leaving us a 5-star review!
We hope you are enjoying your new Kensington Metal Planter - don't forget to tag us in your pictures using the hashtag, #MyIvyline!
We hope to see you shopping with us again soon!
Thanks,
Martha, Ivyline
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