My customer service experience was top notch. Thank you Anna. When i ordered my h7 at the end of December '25, it arrived within 4 days. That was my first good experience. Its been a fun 700+ mil... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I want to start out saying how truly great full I am for the help and support I recieved during my troublesome times. The support team at isinwheel delivered not only prompt solutions to my inquiries,... Leggi di più
Isinwheel CS department is to notch!! A part was sent from them and stalled in shipping. Isinwheel locked into it found out customs lost it. And isinwheel sent a new part different shipping company an... Leggi di più
They have been good for their customer service, Replied promptly. Came to an agreement. I am satisfied with their service. Review no. 2 --- They were great in communicating back and forth with me... Leggi di più
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Easy Process
All I had to do was call and explain, and they helped me very clearly and made it easy to relieve the issue.
Best customer support team ever!!!
Best customer support team ever!!!! I had an issue with my new scooter lights not working. I simply went to my Isinwheel app and texted the team and told them my problem in detail. A technician replied back and even gave me instructions on how it might be fixed. After trying the steps I still had no luck. They simply sent me a new set of lights for free no questions asked. I was able to plug them in and presto!!!! Perfection!!!! Thanks to Isinwheel's customer support team and technicians for an outstanding job in handling my situation as they did.
Customer for life, Ryan Compton, Temple, Texas.
Their customer service is amazing
Their customer service is amazing! They were very helpful and communicated with me to resolve my issue with a part. Highly recommend
Best electric scooter
Best electric scooter. Have nice light setting and my wife like Parking function is very good.
Delivery
Tracking my deliveries of my 2 bikes was very easy. Wanted to know when the would ship and customer service respond the next few hours to my email. Excellent service
U7, U8 Isinwheel
Got 2 e-bikes from Isinwheel. Very great products and excellent customer service. Highly recommend it if you decide to have a nice ride.
Isinwheel product GT2 created a huge…
Isinwheel product GT2 created a huge impact on my life, gave me a style, uniqueness and save my time. Love the product and customer service as well.
Not only was this board amazing but the…
Not only was this board amazing but the customer support was just as amazing! They have definitely earned a new long time customer
Simple easy website
Simple easy website, simple assembly, and more important fast delivery overall experience is fantastic A5
The scooter is built very well All the…
The scooter is built very well All the bolts are tightened and ready for the road I hit bumps on my way to work I go up hills and my safety is great
Reliable work transportation
I'm able to make a 15 mile commute to and from my workplace so a 30 mile trip everyday and still have battery left over to have a little fun. I really like this e-bike and I have advertised it as much as I can to all of my friends to tell them to get one to save them some gas money!!
I didn’t realize how well made…
I didn’t realize how well made Isinwheel s10Max was until I had to ride it back and forth to work every day. 7 miles there and 7 miles back. 25 minute ride each way. 14 miles every day. S10Max has not let me down!
I live in the Nevada Desert and I’m a tough guy, who lives in a tough climate. So I put the s10Max through rigorous conditions. And to my surprise the s10Max takes a licking and keeps on ticking! It is very,very well made like a Swiss Army knife. As long as I keep it clean and fully charge it runs like a Duracell Battery. On the Road or in the Desert you can always count on the Isinwheel s10Max
Great Product, But Customer Service Needs Serious Improvement
I’ve been a customer of isinwheel for a while now and have actually owned two boards. The product itself is great and I really enjoyed using it. However, the customer service experience has been frustrating. When my second board was damaged, I reached out for support and ended up going back and forth between representatives without getting clear answers. Even after calling, it felt like there was a disconnect between the customer service agents and whoever makes the final decisions. The emails I received were confusing and didn’t offer real solutions.
I understand that some damage may not be covered under warranty, but the communication could be much clearer, more consistent, and more supportive. I really like the product, but the customer service needs improvement.
V10 very well built
First of all Lightning fast shipping, 3 days CA to WA at the door. Quality construction, im 210# rider, ive got over 100 miles on it. Hard riding, hard carving, high speed, hard braking. I feel like I've been rough on it but its still like new, even the tread on tires holding up. I love it so much I bought a second one to put PU street wheels on. 2 V10's for around the price i was going to pay elsewhere. Great Eboard isinwheel!
I just have to leave a big THANK YOU to…
I just have to leave a big THANK YOU to the support team that solve my issue so fast in a matter of 3 days I'm now waiting for my battery keys to be delivered. So fast so easy and amazing experience. 100% recommend isinwheel electric bikes to firends and people I know.
I love my h7pro
I love my h7pro
The scooter itself is big enough for bigger sized body’s
I’m 6’2 and have no problem zipping around on this scooter!
The response time for request was…
The response time for request was great.
the scooter was
Great customer service
Great customer service, answered all my questions and was quick with all there responses!
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