Ivan Soroka was a pleasure to deal with. Very professional and easy to get along with. He made us feel comfortable and helped us understand everything from start to finish. He came across as someone w... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I’m so grateful to Irish Life for helping me secure both my 360 Health Insurance and Life Insurance. When all my applications were finally approved, I felt such a huge sense of relief. It was... Leggi di più
L'azienda ha risposto
I did contact complaints - they refused me on both grounds 1. Ambiguous documentation 2. Failure of Irish Life to comply with the 2025 Central bank code of practice by not giving me an opportunity t... Leggi di più
L'azienda ha risposto
I am constantly appalled at how poor your website is! The interaction is non existent when attempting to access documents, and the claim filing is equally difficult . During both options there are n... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Irish Life holds a unique position in Ireland as the only financial group servicing the health and financial needs of people and corporates, through a leading range of pensions and investments, income and life protection, and health insurance. Whether it's making investing simpler, health and wellness easier or retirement plans clearer, Irish Life help more people in Ireland to enjoy a better life today and build better futures.
Informazioni di contatto
Irlanda
- irishlife.ie
3,7
Nella media
285 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 83% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
i am a new customer moving from another…
i am a new customer moving from another provider and there was confusion regarding buy in time which shouldnt have happened and i shouldnt have had to worry about it . after all i had enough on my mind
otherwise once that was clarified excellent
20 febbraio 2026
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Risposta di Irish Life
Hi Maurice,
Thank you for taking the time to share your feedback. If there is anything else, we can help with please contact customer service at customerservice@irishlife.ie
Best wishes
Irish Life
Ever aspect just flowed from beginning…
Ever aspect just flowed from beginning to completion
11 marzo 2026
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Risposta di Irish Life
Hi Helen,
Thank you for your wonderful feedback. We are delighted that you were impressed with your financial review.
Best wishes
Irish Life
Everything was done without needing my…
Everything was done without needing my intervention.
3 luglio 2025
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Risposta di Irish Life
Hi Ralf,
Thank you for your rating. We’re delighted that you had such a positive experience.
Best wishes
Irish Life
Inefficient processes and repeated delays
My experience with Irish Life Pensions while attempting to draw down my PRSA has been frustrating and unnecessarily prolonged.
I submitted all requested ID and bank documentation at the outset. Despite this, I was later asked to provide the same documents again, with no clear explanation. This duplication caused avoidable delays.
There is no clear ownership of claims. Communication is inconsistent, often repetitive, and does not move things forward. Every query triggers a standard response quoting a 10 working day turnaround, which significantly slows even simple follow-ups.
I was initially told in early February that the process would take approximately 6 weeks. This timeline was not met. Instead, after months of correspondence, I have only recently been informed that payment has been requested, with a further 10–15 working days for processing, and an additional 3–6 weeks for taxable elements.
Accessing one’s pension should not be this protracted or unclear.
Based on this experience, I would recommend that others consider alternative providers for their retirement funds. The process I encountered was unreliable, unnecessarily drawn out, and does not inspire confidence in situations where timely access to funds should be a basic expectation.
10 aprile 2026
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Risposta di Irish Life
Hi Eleanor,
Thank you for taking the time to share your feedback. We are sorry to learn of the difficulties you had. We would like the opportunity to investigate the issues you raised. Please contact customerservice@irishlife.ie with your contact details so we can follow up with you.
Best wishes
Irish Life
Risposta di Irish Life
Hi Sheena ,
Thank you for your rating and Thank you for taking the time to share your feedback on your financial review.
Best Wishes
Irish Life
From my experience irish life much…
From my experience irish life much better to deal with never had any issues with claims and where always sorted quickly offer much more cover for cheaper than any of the other health insurers
2 marzo 2026
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Risposta di Irish Life
Hi Mark,
Thank you for your wonderful feedback. We are delighted that you are satisfied with your Health Insurance Policy.
Best wishes
Irish Life
Risposta di Irish Life
Hi Chris,
Thank you for your rating. We’re delighted that you had such a positive experience with our Financial Adviser.
Best wishes
Irish Life
Brilliant company to have health…
Brilliant company to have health insurance with
7 aprile 2026
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Risposta di Irish Life
Hi Customer ,
Thank you for your wonderful feedback. We are delighted that you are satisfied with your Health Insurance Policy.
Best wishes
Irish Life
Excellent service by Brian Webster
Excellent service by Brian Webster, would highly recommend him in Irish life, so helpful!
30 marzo 2026
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Risposta di Irish Life
Hi Tina ,
Thank you for your feedback on your Financial Review.
It’s lovely to hear that you had an wonderful experience dealing with our Financial Adviser. We will share this with our Financial Advisor and recognise him on doing such a great job.
Best wishes
Irish Life
Bernard in Irish life was so helpful
Bernard in Irish life was so helpful, friendly, professional, clear and understanding when doing our financial review with us. He offered to do it at a time that suited our busy schedule best. We really appreciated his help and knowledge with everything. Thank you Bernard. F
25 marzo 2026
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Risposta di Irish Life
Hi Fiona,
Thank you for your rating. We’re delighted that you had such a positive experience with our Financial Adviser. We will share this with our Financial Advisor and thank him on doing such a great job.
Best wishes
Irish Life
Risposta di Irish Life
Hi D,
Thank you for your rating. We are delighted to hear that you were impressed with your financial review and the knowledge demonstrated by your advisor.
Best wishes
Irish Life
Simple &easy, without the expected stress
Every detail was explained fully and all questions posed were answered fully.
20 marzo 2026
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Risposta di Irish Life
Hi Martin ,
Thank you for your positive feedback and we are delighted that you found the financial review straightforward, stress-free, and fully explained.
Best Wishes
Irish Life
Grateful for good financial advice…
Grateful for good financial advice tailored to my needs and preferences
12 marzo 2026
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Risposta di Irish Life
Hi Beatriz,
Thank you for your wonderful feedback. We are delighted that you were impressed with your financial review.
Best wishes
Irish Life
They don't cover enough for the fees…
They don't cover enough for the fees they are charging. Only reason we are with them is my husband's company is paying for it but we pay benefit in kind tax and I do wonder what we get for it. I feel every year I ring there is less covered. And the digital doctor is a joke you cannot ever get an appointment always booked up
20 marzo 2026
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Risposta di Irish Life
Hi Butterfly,
Thank you for your feedback. We are very disappointed to learn that your Health Insurance policy is not meeting your expectations.
We would like the opportunity to address your concerns; can you please contact Escalations@irishlifehealth.ie with your contact details so we can investigate this matter for you.
Best wishes
Irish Life
Excellent service
Friendly and helpful reception, excellent medical consultation and competent technological support
19 marzo 2026
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Risposta di Irish Life
Hi Pieter,
Thank you for your rating.
We’re delighted that you had such a positive experience with our Health Insurance Team.
Best wishes
Irish Life
Free of problems
6 marzo 2026
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Risposta di Irish Life
Hi Declan,
Thank you for your rating.
We’re delighted that you had such a positive experience
Best Wishes
Irish Life
Each question follows into the next
Each question follows into the next
18 marzo 2026
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Risposta di Irish Life
Hi Paul,
Thank you for your rating and thank you for taking the time to share your feedback on your financial review.
Best Wishes
Irish Life
Paul Ketterer one of the most…
Paul Ketterer one of the most professional knowledgable people I have dealt with in my 30 years of senior business meetings
6 marzo 2026
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Risposta di Irish Life
Hi Patrick ,
Thank you for your amazing feedback. We will share this with Paul and recognise him on doing such a great job. We are delighted to hear this! However, may we kindly ask you to remove Mary’s name from your review? We would prefer if personal information of our employees isn’t shared online.
Kind regards
Irish Life
The meeting with Irish life financial…
The meeting with Irish life financial advisor was very fruitfull.
It has gave more insight on how to increase my pension contribution and the benefit of saving much towards retirement
10 marzo 2026
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Risposta di Irish Life
Hi Pius,
Thank you for your rating. We’re delighted that you had such a positive experience with our Financial Adviser.
Best wishes
Irish Life
It was very easy & It no problem what…
It was very easy & It no problem what so ever
30 gennaio 2026
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Risposta di Irish Life
Hi Sheamus,
Thank you for your fantastic feedback. We are delighted that you were impressed with your Financial Review.
Best Wishes
Irish Life
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