Dire experience. Bought a MagSafe battery, costing 34.99. Inadequate storage, so returned it - clearly poor quality Chinese supplier. Was then charged 8.75 restocking fee along with 3 quid postage.... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
This is my second purchase from iPro and I couldn’t be happier. As a pensioner the savings on my phone case and MagSafe battery pack are most appreciated. Finally just a note regarding their custom... Leggi di più
Do not buy anything from this company. They are utterly worthless and contemptuous. They never respond to emails, phone calls or texts. It is ridiculous. The only contact available is through a disint... Leggi di più
Bought Apple Pencil Pro. Wouldn’t charge and after deep research it’s clear it’s old stock and the lithium battery has been dormant for too long and past the stage where it will charge properly. I... Leggi di più
L'azienda ha risposto
3,2
Nella media
25 recensioni
Ha risposto al 72% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
I bought a first generation apple…
I bought a first generation apple pencil from this company on the 4th of March.
It did not have pressure sensitivity function, so I contacted ipro store.
They were difficult to contact as the webform does not submit, and the phone number does not work.
Their 'expert' told me the 1st apple pencil does not have pressure sensitivity.
I referred them to both their own product page, and to an official apple source stating the 1st gen pen does have pressure sensitivity.
They said they would send me details on how to return the item and have not done so. As of 25th of April still no way to return this faulty item
I have had to issue a chargeback with my bank.
The apple store told me it is fake. I will be opening a case with action fraud.
I expect the response to this review will be them telling me to contact them for information on how to return it - and then they will subsequently ignore my emails. If they ever do allow me to return their faulty item I will update the review.
4 marzo 2026
Non scritta su invito
Risposta di Kidoo Toys
We’re sorry to hear about your experience and understand your frustration regarding both the product concerns and the difficulty you experienced when trying to contact our support team.
We sincerely apologise for the delays in communication and for any confusion caused during the troubleshooting process. This is not the level of customer service we aim to provide.
We take all feedback regarding product functionality, listing accuracy, and supplier quality very seriously. Following cases such as this, we continue reviewing our product verification procedures, supplier standards, and internal support training to help prevent similar situations in the future.
We also recognise the importance of providing customers with clear and timely return instructions when an issue is reported, and we are working on improving our returns handling and customer response times.
Thank you for taking the time to share your feedback.
The experience was good but not 5 stars…
The experience was good but not 5 stars because of the pre-order toke more than expected but finally it arrives.
2 aprile 2026
Non scritta su invito
Risposta di Kidoo Toys
Thanks for your review. ✨✨
I initially ordered the wrong item by…
I initially ordered the wrong item by mistake (iPhone 15 Pro case instead of iPhone 15), but the support team handled it very smoothly. They responded the next day, provided a return label, and quickly arranged a replacement.
I also asked about the authenticity of the product, and they confirmed that it is genuine and not fake, which gave me extra confidence.
Overall, great customer service and a hassle-free experience.
9 aprile 2026
Non scritta su invito
Risposta di Kidoo Toys
Thanks for your review. ✨✨
Terrible company
Terrible company! I ordered an Apple wallet with MagSafe for my phone 25 days ago. This is far longer than the delivery period I was told. After 3 failed attempts to contact them with no response I have now opened a dispute with my bank to claim the money back. I’m not one to ever complain but this is awful service. Avoid!!!
17 aprile 2026
Non scritta su invito
Risposta di Kidoo Toys
Hi there,
We’re really sorry for the experience you’ve had — this is not the level of service we aim to provide.
Your order was placed as a preorder item, which means it requires additional processing time before dispatch. Unfortunately, your shipment was also affected by unexpected routing delays in the Middle East, which extended the delivery timeframe beyond what we normally expect.
We completely understand your frustration, especially with the delay in communication, and we sincerely apologise for that. That part is on us, and we’re already improving our response times to make sure this doesn’t happen again.
Your order is still in transit, and we’re actively monitoring it to ensure it reaches you as soon as possible. If you’d prefer not to wait, we’re happy to support you with a resolution directly.
Please feel free to reply here or contact us again — we will prioritise your case.
Kind regards
Sold a Non-Genuine Product - Avoid!!!
Order an Apple Pencil. The order arrived and seemed okay, but upon charging with an official Apple charger, the Pencil heated up to a point where it was hard to hold and also caused the pencil to warp and melt. Extremely dangerous product.
Tried to contact the company via email, yet to receive any response. Tried to phone the company too, and no answer, and the line appears to be dead.
I have since taken the item to Apple, and they have confirmed it was a fake product. Extremely dangerous product.
14 aprile 2026
Non scritta su invito
Risposta di Kidoo Toys
Hi there,
We’re very sorry to hear about your experience — we take safety concerns extremely seriously.
However, we’d like to clarify that when you visited Apple, it was confirmed that the issue was not caused by the product itself, and you were provided with a replacement directly by Apple.
We only supply tested products, and cases like overheating can sometimes be linked to external factors such as charging conditions or faults outside the item itself. That said, your safety is always our priority, and we appreciate you bringing this to attention.
We also apologise if you had difficulty reaching us — we’re currently improving our support channels to ensure faster responses.
If you still need any assistance or clarification, please don’t hesitate to contact us again and we’ll prioritise your case.
Kind regards,
iPro Support
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.