Fantastic service from Iolla. Really pleased with my new prescription polarised sunglasses. Lovely classic style and a great fit at a fraction of the price I've been used to paying elsewhere. Superb f... Leggi di più
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It was my first time buying from IOLLA but it won't be my last. I never enjoy shopping for glasses I have a strong prescription and a lot of the frames I can't buy. I end up with a pair of extortionat... Leggi di più
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I hadn’t heard of IOLLA until my daughter told me about this company. I went in to buy non prescription sunglasses and was more than impressed with the range and price of the sunglasses. The staff wer... Leggi di più
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Accessibility of store within SJQ Layout and uncluttered ambience of store Staff - sales, the right blend of acknowledgement as a customer with clear confident direction to what I was looking for... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
IOLLA is a Scottish brand with a mission to change the way people buy eyewear. We set out to build the best eyewear shopping experience we could, and we made it the core of what we do. By cutting out unnecessary costs, designing glasses in-house and partnering straight with the factories we are able to provide higher-quality, better-looking eyewear at a fraction of the current price.
Informazioni di contatto
St James Quarter, 3rd Floor, EH1 3AD, Edinburgh, Regno Unito
- 0141 334 9044
4,9
Eccellente
476 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Easy service and glasses are great
27 novembre 2025
Risposta di IOLLA - Edinburgh
Hey Sophie, thanks for this review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
I broke the frame of my glasses…
I broke the frame of my glasses and Iolla moved quickly to supply a replacement in time for me to go on holiday. Great service at a good price.
26 novembre 2025
Risposta di IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Philip! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
A brilliant experience
Jo was so lovely and helpful! I was so unsure about what would suit me and it can be a bit overwhelming picking one pair of glasses out of so many styles. I was really happy in the end and Jo was really knowledgable. I will definitely be back in for another pair soon!
4 dicembre 2025
Non scritta su invito
Risposta di IOLLA - Edinburgh
Wow, this is so fantastic to hear Amy! I’ll be sure to pass your kind words onto Jo, I know she’ll be delighted. We’d love to see you back in our showroom any time.
Super easy and super quick at a great…
Super easy and super quick at a great price..
Cant recommend enough
25 novembre 2025
Risposta di IOLLA - Edinburgh
Hey Ben, thanks for this review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Good help and advice
25 novembre 2025
Risposta di IOLLA - Edinburgh
Hey Ross, thanks for leaving us this 5 star review! We hope to see you again soon.
Excellent service
Excellent service, great selection to choose from and delivery was faster than expected. Less than a week!
24 novembre 2025
Risposta di IOLLA - Edinburgh
Hey Lisa, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
I really like my IOLLA frames
I really like my IOLLA frames; I have two pairs. I found one frame broken in my purse, so I ordered the same model again and transferred the lenses from the broken pair to the new one. As always, the staff were brilliant and incredibly helpful.
The only thing that bothered me was the turnaround time—it took a full week to get my new frame back. I’m afraid that feels rather long, considering Edinburgh and Glasgow are only about an hour’s drive apart.
Update after IOLLA replied my review: Thank you for your response.
According to my order receipt (#265349), I paid for the order on 14 November 2025 and left my frame at the Edinburgh store on the same day. From my perspective as a customer, this means the overall turnaround time was seven days.
21 novembre 2025
Risposta di IOLLA - Edinburgh
Hi Ayse,
Thank you for taking the time to leave this review, we really appreciate it.
I’ve had a look into your order, and we received your broken glasses for the lens transfer on the 18th of November. They were ready to collect in our Edinburgh showroom on the 21st of November, which means the turnaround was completed within two working days.
If there’s anything else we can help with, please don’t hesitate to let us know!
Great customer service
Great experience from trying them on to picking them up. Great options and customer service.
21 novembre 2025
Risposta di IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Danille! Thanks for taking the time to write us this review. We hope to see you again soon.
Risposta di IOLLA - Edinburgh
This is fantastic to hear Jacqueline! I’ll be sure to pass your kind words onto our head of learning and development, I know shel’ll be delighted. We hope to see you again soon.
Made buying glasses a truly fun…
Made buying glasses a truly fun experience - FABULOUS unique frames, lovely helpful staff…I came home, went on line and purchased another pair! So easy! Delivered within days without any postage charge. Love them…I will buy all my glasses from them in future.
20 novembre 2025
Risposta di IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Carol! That's awesome to hear that you returned so quickly after buying your first pair. Thanks for taking the time to write us this lovely review. We look forward to seeing you again soon.
Risposta di IOLLA - Edinburgh
We’re delighted to hear you had a great IOLLA experience Nigel! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Fantastic experience all round
Fantastic experience all round. Excellent choice of frames, transparent pricing, well trained staff, delivery within 3 days - cannot ask for more.
23 novembre 2025
Non scritta su invito
Risposta di IOLLA - Edinburgh
Hey Susan, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA and that you had an excellent experience with us. We hope to see you again soon!
Quality
Excellent customer care. Attentive staff. Products, well you just can't beat them. Great quality and great price.
18 novembre 2025
Risposta di IOLLA - Edinburgh
Hey George, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Another great pair of specs from Iolla
Another great pair of specs from Iolla! My 4th pair! Great styles and great price! Lovely staff.
17 novembre 2025
Risposta di IOLLA - Edinburgh
Hey Anne, thanks for taking the time to leave us this review and for coming back time and time again, we really appreciate it. It’s great to hear how much you are loving your new IOLLA glasses. Hopefully we will see you again soon!
A must stop for any new frames or miss out.
A lovely, well designed accessable shop. Plenty of choice of frames for men. Laura the assistant was very helpful and I was very pleased with my new glasses which were ready for me in 5 days. Many thanks.
17 novembre 2025
Risposta di IOLLA - Edinburgh
Thanks for taking the time to write us this lovely review. We’re delighted to hear you had a great IOLLA experience Mark! I’ll be sure to pass your kind words onto Laura, I know she’ll be delighted. We hope to see you again soon
Very lovely and friendly staff
Very lovely and friendly staff. They were super helpful. Thank you so much!
14 novembre 2025
Risposta di IOLLA - Edinburgh
Wow, this is so fantastic to hear Anastasiia! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.
Super friendly service and high quality…
Super friendly service and high quality glasses.
19 settembre 2025
Risposta di IOLLA - Edinburgh
Hey Scott, wow what a lovely review! It’s great to hear how much you are loving your new IOLLA glasses. We look forward to seeing you back again soon.
Risposta di IOLLA - Edinburgh
We’re blown away by your kind words Janice! We’d love to see you back in our showroom any time.
Risposta di IOLLA - Edinburgh
Hey Deborah, thanks for leaving us this 5 star review! We are so glad to hear that you had a great experience with us. We hope to see you again soon.
Edinburgh store
Edinburgh store - really knowledgeable and helpful staff both when picking the frames and then also with the tricky varifocal transition. Great experience thanks
12 novembre 2025
Risposta di IOLLA - Edinburgh
This is so fantastic to hear Lorraine! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted. We’d love to see you back in our showroom any time.
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