Excellent support from IG We had an issue opening our Pro Shop till and logged the problem through the Help & Support service. The support we received was excellent. The issue was picked up and... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We wanted some information and advice on part of the system that we don't currently use and Lee was very helpful and informative. Talking us through how it works and sending some slides to share with... Leggi di più
L'azienda ha risposto
I have used IG for the last 8 years. The system is continually improving and overall, is the best system on the market for golf clubs. The integrations are useful and work well. The support team are e... Leggi di più
L'azienda ha risposto
A great software that handles a multitude of administrative tasks, and it's impressive how much is built into the one platform! We do have occasional errors/glitches, which will often be fixed wi... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Intelligent Golf is a UK-based golf club management software company that provides cloud-based tools for golf clubs and organisations. Its platform helps clubs manage tee times, competitions, handicapping, memberships, communications, websites and point-of-sale systems in one place. Founded in 2000, Intelligent Golf supports golf clubs in the UK and internationally with software designed to simplify operations and improve the member experience.
Informazioni di contatto
4,5
Eccellente
29 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Excellent support from IG team…
Excellent support from IG team especially lee !! Much appreciated
24 settembre 2026
Non scritta su invito
Risposta di intelligentgolf
Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with our intelligentgolf team, and we'll be sure to pass along your thanks to Lee — he'll be delighted to know his support made a difference. We really appreciate you taking the time to share this.
Sunil Patel
Operations Director
intelligentgolf Part of Clearcourse
We wanted some information and advice…
We wanted some information and advice on part of the system that we don't currently use and Lee was very helpful and informative. Talking us through how it works and sending some slides to share with our colleagues.
Excellent customer service
24 settembre 2026
Non scritta su invito
Risposta di intelligentgolf
Thank you for the great feedback! We're really pleased Lee could help you get to grips with that part of the system, and that he took the time to talk it through and share slides for your colleagues too. We'll pass on your thanks to him — feedback like this means a lot to the team.
Sunil Patel
Operations Director
intelligentgolf Part of Clearcourse
Excellent
Lee was excellent with clear, concise instruction on how to resolve my issue and explained the root cause of the issue for a greater understanding on the user end.
24 settembre 2026
Non scritta su invito
Risposta di intelligentgolf
Thank you for sharing this! We're delighted Lee was able to resolve your issue with such clear, concise guidance, and that he took the time to explain the root cause too — that extra context makes all the difference. We'll be sure to pass your thanks on to him.
Sunil Patel
Operations Director
intelligentgolf Part of Clearcourse
Really good customer service through…
Really good customer service through the online help tickets, all ways quick to respond and easy instructions to understand.
24 settembre 2026
Non scritta su invito
Risposta di intelligentgolf
Thank you for the lovely feedback! We're really glad to hear our support team has been quick to respond and that the instructions have been easy to follow. We'll make sure this feedback gets passed along to the team.
Sunil Patel
Operations Director
intelligentgolf Part of Clearcourse
Excellent support from IG
Excellent support from IG
We had an issue opening our Pro Shop till and logged the problem through the Help & Support service.
The support we received was excellent. The issue was picked up and resolved very quickly, well ahead of a busy Sunday morning. The quick response and efficient resolution made a real difference and gave us peace of mind going into a busy day.
Thank you to the IG support team for the excellent service!
20 settembre 2026
Non scritta su invito
Risposta di intelligentgolf
Thank you so much for taking the time to share this feedback. We're really pleased to hear that our Help & Support team got your Pro Shop till issue sorted quickly, especially with a busy Sunday ahead. Keeping things running smoothly when it matters most is exactly what we aim for, and it's great to know it made a difference for you.
We'll be sure to pass on your thanks to the support team, they'll be delighted to hear it. Thanks again for the kind words, and please don't hesitate to reach out if you ever need us.
Sunil Patel
Operations Director
intelligentgolf Part of Clearcourse
The IG software is very comprehensive…
The IG software is very comprehensive and user friendly, but when there are any issues the support team are quick to get them resolved.
14 agosto 2026
Non scritta su invito
Risposta di intelligentgolf
Thank you for the great feedback! We're delighted the software is working well for you day-to-day, and it's great to hear our support team has been quick to help whenever you've needed them. We'll pass your kind words on to the team. Thanks again for taking the time to leave a review!
Sunil Patel
Operations Director
intelligentgolf Part of Clearcourse
Good overall software package
Good overall software package and excellent support team
7 settembre 2026
Non scritta su invito
Risposta di intelligentgolf
Thank you for your 4* review, much appreciated.
Sunil Patel
Operations Director
intelligentgolf Part of Clearcourse
Lee was very helpful & friendly over…
Lee was very helpful & friendly over the phone in extending our tee sheets through until 2030
8 settembre 2026
Non scritta su invito
Risposta di intelligentgolf
Thank you for your 5* review, we appreciate it.
Sunil Patel
Operations Director
intelligentgolf Part of Clearcourse
After using IG for over 12 years
After using IG for over 12 years, I have consistently found both the platform and the support team to be extremely accommodating and responsive. Any queries or issues I have encountered have always been resolved quickly and professionally.
I would have no hesitation in recommending IG to any club considering a change of provider. The team is always on hand to help, whether over the phone or through their support ticket system, and the level of service has remained excellent throughout our long-standing relationship.
Thanks,
8 settembre 2026
Non scritta su invito
Risposta di intelligentgolf
Thank you so much for this fantastic review, and for 12 years of loyalty to IG! It means a lot to hear that both the platform and our support team have consistently delivered for you throughout that time. Reliability and responsiveness are things we take real pride in, so knowing it's come through so clearly in your experience is brilliant to hear.
Your recommendation means a great deal to us too. We look forward to continuing to support you and your club for many years to come. Thank you again for taking the time to share this!
Sunil Patel
Operations Director
intelligentgolf Part of Clearcourse
Great Team!
Great team, good response time, keep developing new things to stay current.
3 settembre 2026
Non scritta su invito
Risposta di intelligentgolf
Thanks for your 5* review!
Sunil Patel
Operations Director
intelligentgolf Part of Clearcourse
Telephone support service by Lee was…
Telephone support service by Lee was first class, helped sort my issue and provide recommendations and improvements. Also advice on what other clubs do. He solved the first few then I was able to do the rest.
2 settembre 2026
Non scritta su invito
Risposta di intelligentgolf
Thank you for the fantastic feedback! We're delighted to hear Lee provided first class support, not just resolving your issue but also sharing recommendations and insights on best practice from other clubs. It's great that he was able to get you started and set you up to handle the rest yourself too.
We'll be sure to pass on your kind words to Lee, he'll be really pleased to hear it. Thanks again for taking the time to leave a review!
Sunil Patel
Operations Director
intelligentgolf Part of Clearcourse
Good Customer Service Experience
I find customer service helpful and quick getting back with answers to problems. Ticket system works well and good to refer back to, and can see and monitor questions or problems our other users are having. It's also easy to ask for a call if necessary.
The system is good and very comprehensive.
1 settembre 2026
Non scritta su invito
Risposta di intelligentgolf
Thank you for the great review! We're really pleased to hear our customer service team has been quick and helpful, and that the ticket system is working well for you, especially being able to track progress and see other users' queries too. It's great that requesting a call is straightforward when you need it.
Thanks again for taking the time to share this feedback, we're glad the system is delivering for you.
Sunil Patel
Operations Director
intelligentgolf Part of Clearcourse
IG is the best platform in the Industry
I have used IG for the last 8 years. The system is continually improving and overall, is the best system on the market for golf clubs. The integrations are useful and work well. The support team are extremely good and always very helpful. I would like to see an improvement to the reporting element, and in particualr, the EPOS element of IG could be brought more in-line with modern restaurants, but I am very pleased with the service we have received and recommend IG to any Club.
1 settembre 2026
Non scritta su invito
Risposta di intelligentgolf
Thank you so much for your continued support over the last 8 years, and for such a thoughtful review. We're delighted to hear you rate IG as the best system on the market for golf clubs, and that our integrations and support team are hitting the mark for you.
We really appreciate the feedback on reporting and the EPOS experience too. Comments like this genuinely help shape our development roadmap, and we'll be sure to pass this on to our product team for consideration.
Thanks again for recommending IG, and for being such a valued customer. We look forward to continuing to improve the platform for you and your club.
Sunil Patel
Operations Director
intelligentgolf Part of Clearcourse
A great system with a lovely support…
A great system with a lovely support team. Lee was invaluable in answering our questions and explaining the systems to us in detail.
17 agosto 2026
Non scritta su invito
Risposta di intelligentgolf
Thanks for your 5* review, we appreciate it! I`ll be sure to pass your feedback to Lee.
Sunil Patel
Operations Director
intelligentgolf Part of Clearcourse
A great software that handles a…
A great software that handles a multitude of administrative tasks, and it's impressive how much is built into the one platform!
We do have occasional errors/glitches, which will often be fixed with urgency by the support team, who are always diligent in aiding us with any issues.
Lee has always been a great help when it comes to complex tasks which require an enormous amount of knowledge of how certain system elements interact with each other.
14 agosto 2026
Non scritta su invito
Risposta di intelligentgolf
Thank you for taking the time to share such wonderful feedback! We’re delighted to hear how much you value the breadth of functionality within the platform, and it’s great to know that our support team has been able to respond quickly and effectively whenever issues arise.
We’ll be sure to pass your kind words on to Lee, who will be thrilled to know that his expertise and support have made such a positive difference. We really appreciate your continued trust and look forward to supporting you further!
Sunil Patel
Operations Director
intelligentgolf Part of Clearcourse
Suppprt ticket
Put in a support ticket after a couple of backwards and forwards online messages Lee called to see if he could be of any futher help!
12 agosto 2026
Non scritta su invito
Risposta di intelligentgolf
Thanks for your 5* review, we really do appreciate it!
Sunil Patel
Operations Director
intelligentgolf Part of Clearcourse
My query was handled quickly and…
My query was handled quickly and efficiently
11 agosto 2026
Non scritta su invito
Risposta di intelligentgolf
Thank you, John, for taking the time to share your feedback. We’re delighted to hear that your query was handled quickly and efficiently. We really appreciate your kind words and are pleased we could assist!
Sunil Patel
Operations Director
intelligentgolf Part of ClearCourse
As a financial accountant who has used…
As a financial accountant who has used Intelligent Golf (IG) for more than four years, I have serious concerns about the system’s reliability. Its modules do not communicate effectively with one another, making routine tasks unnecessarily difficult and frustrating.
The financial reports are inconsistent and poorly organised, and the system does not calculate VAT. In my experience, IG appears to be designed primarily for small private golf clubs and lacks the maturity, integration, and functionality expected from a modern club-management platform.
Customer support is also difficult to reach. When queries are answered, we are often told that the issue cannot be resolved or that a solution is still in development.
IG is integrated exclusively with ClearAccept for card-terminal payments. This prevents customers from choosing another provider or negotiating more competitive card-processing rates.
Based on my professional experience of using the system for more than four years, I would strongly recommend considering alternative providers.
10 agosto 2026
Non scritta su invito
Risposta di intelligentgolf
Thanks for your comment. My Support Manager has tried to reach out to you via Email and the Phone.
Please can you try and call me back on 0161 528 6128, and i will try and resolve your concerns above.
Thanks,
Sunil Patel
Operations Director
intelligentgolf Part of Clearcourse
Intelligent Golf - Lee
Intelligent Golf and their support team are fantastic. Lee was extremely helpful with aspects where we needed help.
6 agosto 2026
Non scritta su invito
Risposta di intelligentgolf
Thank you for your fantastic review! We’re delighted to hear that you’ve had such a positive experience with Intelligent Golf and that Lee was able to provide the support and guidance you needed. We’ll be sure to pass your kind words on to Lee. ⭐
We really appreciate you taking the time to share your feedback!
Sunil Patel
Operations Director
intelligentgolf Part of Clearcourse
Thank you for the refreresher training
At our request, Lee from IG put together a very useful one hour Website Content refresher session. This was a very informative and useful session which Lee delivered in a clear, concise and very professional manner. This was an hour very well spent.
5 agosto 2026
Non scritta su invito
Risposta di intelligentgolf
Thank you for your wonderful feedback! We’re delighted to hear that the Website Content refresher session with Lee was informative, useful, and delivered clearly and professionally.
We’ll be sure to pass your kind comments on to Lee. We’re pleased the session was time well spent and helped refresh your knowledge of the website content tools.
Thank you for choosing Intelligent Golf and for taking the time to share your experience! ⭐
Sunil Patel
Operations Director
intelligentgolf Part of Clearcourse
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.