Dear Customer Service, I am contacting you regarding order #EU22917 After inspecting the items, I found that the quality is extremely mediocre and not up to standard. I have attached several ph... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I ordered two products, which were sent in separate packages. One of them arrived, but the other one was also fully paid for and has been stuck in “processing” ever since. I have contacted customer se... Leggi di più
J’ai mis un étoile car je pourrai pas moins J’avais commandé sur l’application ma commande c’est bien marqué livré mais je l’ai pas reçu j’avais envoyé plusieurs mails et toujours aucune retour auc... Leggi di più
I am happy that Touché has return service from USA. I was worried at the first my return, because Touché return system didn’t give me any receipt or barcode etc when I delivered my purchase to deliv... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Touché's story began when a group of young designers from Istanbul aimed at revolutionising the way the next generation of women wear clothes. The fading popularity of mainstream brands, the repetitive and mundane designs of the old industry have pushed Touché to pursue a reformative path for young women who have a constant desire to be differently elegant. We followed the rising trend of modest fashion in the world and blended it with our touch of modernism, which allowed for a unique style to emerge. With Touché, modest fashion is no longer an archaic way to dress. Modern and modest designs coming together for the first time with Touché was met with great enthusiasm by the market. Since our story began in 2014, Touché has reached a network of around 200 sales points in over 30 countries and 5 continents with its unique story, high quality fabrics and reasonable prices. Our mission is to spread our free spirit and innovative designs all over the world and show that women can be modest without having to sacrifice their modern, young, chic, sporty and colourful attributes. The Art of Turkish Fabric and Textiles All Touché models are produced with a selection of highest quality Turkish fabrics. Turkish fabric and textiles industry is one of the leading in the world, in quality and in its sheer size. Turkish Cotton Turkish cotton is a premium long-fiber cotton grown exclusively in the Aegean Region. The long fibers yield stronger and smoother threads than regular cotton, and Turkish Cotton becomes even softer and more comfortable over time. Quality and Health All fabrics used by Touché go through a meticulous inspection phase before entering production. With Touché, you can rest assured that the products you buy do not cause any harm to your skin and health.
Informazioni di contatto
Cumhuriyet Mahallesi Silahşör Caddesi. No:67 Kat:3, 34000, Istanbul, Turchia
- hey@toucheprive.com
- int.toucheprive.com
2,5
Scarso
53 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I placed an order 10 days ago
I placed an order 10 days ago. This still needs to be shipped. I am now starting to strongly believe that this is a fake website. I sent them an email but I probably won't get a response. My advice is not to order from Touche.
19 dicembre 2024
Non scritta su invito
Risposta di int.toucheprive.com
Dear Hanan,
Thank you for sharing your thoughts with us. We deeply apologize for any unintended inconvenience you may have experienced.
Your feedback is invaluable, and we assure you that we are taking it into careful consideration as we strive to improve our services and exceed your expectations.
To address the issue fully, our team will reach out to you directly to understand the details of the problem and work diligently to resolve it for you. Your satisfaction is our top priority, and we are committed to making things right.
We truly hope you accept our sincere apology and appreciate your patience and understanding.
As we step into a new year, we wish you endless joy, happiness, and all the things you love—including our products!
Warm regards,
The Touché Team
They are thieves
The do not respond to emails, and the do not process refunds, you're money is stolen.
8 novembre 2024
Non scritta su invito
Risposta di int.toucheprive.com
Dear Parisa,
Thank you for sharing your thoughts with us. We deeply apologize for any unintended inconvenience you may have experienced.
Your feedback is invaluable, and we assure you that we are taking it into careful consideration as we strive to improve our services and exceed your expectations.
To address the issue fully, our team will reach out to you directly to understand the details of the problem and work diligently to resolve it for you. Your satisfaction is our top priority, and we are committed to making things right.
We truly hope you accept our sincere apology and appreciate your patience and understanding.
As we step into a new year, we wish you endless joy, happiness, and all the things you love—including our products!
Warm regards,
The Touché Team
Horrible website
Horrible website. I never write reviews but honestly it's a scam. the items look nothing like the photos AND returns are NOT free even though it is explicitly mentioned on their website. Save your money. They dont respond to emails either.
20 settembre 2024
Non scritta su invito
Risposta di int.toucheprive.com
Dear Shaima,
Thank you for sharing your thoughts with us. We deeply apologize for any unintended inconvenience you may have experienced.
Your feedback is invaluable, and we assure you that we are taking it into careful consideration as we strive to improve our services and exceed your expectations.
To address the issue fully, our team will reach out to you directly to understand the details of the problem and work diligently to resolve it for you. Your satisfaction is our top priority, and we are committed to making things right.
We truly hope you accept our sincere apology and appreciate your patience and understanding.
As we step into a new year, we wish you endless joy, happiness, and all the things you love—including our products!
Warm regards,
The Touché Team
I love Touche prive a lot you are one…
I love Touche prive a lot you are one of my favorites brands
I love your designs and fabric
But you need to work on the shipping courier because shipping takes looooong till I receive it
Thank you :)
9 ottobre 2024
Non scritta su invito
Risposta di int.toucheprive.com
Dear Anwaar,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
Very friendly and helpful
Very friendly and helpful. Touche responds directly to emails and is very reliable. Always happy!!
9 ottobre 2024
Non scritta su invito
Risposta di int.toucheprive.com
Dear Betül,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
Best customer service ever!
10 settembre 2024
Non scritta su invito
Risposta di int.toucheprive.com
Dear Amira,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
I am extremely happy with my shopping…
I am extremely happy with my shopping experience at Toucheprive! The customer service is outstanding!
Every interaction has been smooth and pleasant. I will definitely continue shopping with them and highly recommend it to others!
5 settembre 2024
Non scritta su invito
Risposta di int.toucheprive.com
Dear Reyhane,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
The best customer service ever
The best customer service ever, quality of the products are excellent, fitting perfect for hijabs and delivery experience is great.
Happy with my purchase.
1 agosto 2024
Non scritta su invito
Risposta di int.toucheprive.com
Dear Asma,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
Happy customer
I’m really satisfied with the customer service they treat me kindly regarding my return item. On the other side, modesty and the quality of the touchepeive fit my expectations the clothes are elegant and trendy the fabrics are super good and the delivery is fast. As a Muslim woman living in Canada, I highly recommend it as an online choice.
11 agosto 2024
Non scritta su invito
فريق خدمة العملاء بعد ضمان الدفع…
فريق خدمة العملاء بعد ضمان الدفع واعتماد الطلب .. جدّاً سيّء ولا يمكن الوصول له ومايردون على الايميلات واذا ردّوا عقب ايام ردودهم عامه ومؤجلة عشان الزبون ينسى الموضوع أو يحولونج لاماكن ثانيه ومايحلون المشكلة 👎🏻
Touché Privé Customer Support
23 luglio 2024
Non scritta su invito
There pieces are high quality and nice…
There pieces are high quality and nice designs and their customer service is very helpful and responsive
29 luglio 2024
Non scritta su invito
They have very good communication and…
They have very good communication and respectful to their customers.
25 luglio 2024
Non scritta su invito
Best customer service
Best customer service! I had an amazing experience with an international order. I ordered 4 products, two of which I wanted to refund (sizes did not fit). Customer service quickly resolved my refund. Will certainly continue to shop!!
19 luglio 2024
Non scritta su invito
There customer service is BAD!
There customer service is BAD!, I returned some items 2 months ago, and still I didn’t receive my money back, I’m trying to tell the customer service, they don’t answer!
19 maggio 2024
Non scritta su invito
I have ordered from touche prive…
I have ordered from touche prive several times, they provide amazing options for modest clothing, the price they offer compared to the quality of the fabric and the design is really good, I so far recommend every item I bought from them, and their customer service is a top notch! I've recently requested to return a dress that wasn't an accurate size on me, they fully refunded me and asked me to keep the dress as a gift. this type of service with the fast shipping and quality of products is remarkable and definitely worth a 5 star.
2 giugno 2024
Non scritta su invito
Excellent service
It was the first time that I ordered from Touche. The delivery and customer service were excellent. I love the fabric and designs. Definetely will be ordering again!
1 agosto 2023
Non scritta su invito
No one is answering my return request
No one is answering my return request! Has been two days; falsely stating they accept returns and free to the customer. What a spam!
13 luglio 2023
Non scritta su invito
Very good quality I will repeat this…
Very good quality I will repeat this experiance
14 gennaio 2023
Non scritta su invito
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