Insync Bikes Recensioni 

223
•
TrustScore 3.5 su 5

3,3

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Valutata 5 stelle su 5

Fantastic company who were extremely generous. Had bought a 2nd hand bike from a friend and promptly broke the sensor. A local bike mechanic spoke to them and was talked through the issues. A part wa... Leggi di più

Valutata 4 stelle su 5

Had an initial hiccup with the delivery being said would arrive on 29th and by the 1st still had heard nothing with no delivery. This caused some panic, as I'd read reviews stating some people didn't... Leggi di più

Valutata 5 stelle su 5

An electric bike purchased for a competitive price has been proven to be well built and reliable. Have covered about 200 miles thus far and apart from having to carry out some wear and tear maintenen... Leggi di più

Valutata 1 stelle su 5

Absolutely dreadful, avoid at all costs!!! Bike arrived in December as a gift for Christmas, assembled Xmas eve to notice it has a buckled wheel, paint missing to the back and very bent (asif it... Leggi di più

Dettagli dell'azienda

  1. Negozio di biciclette
  2. anche in
  3. Ciclismo su strada
  4. Club di ciclismo
  5. Negozio di articoli sportivi

Scritti dall'azienda

Manchester-based Insync Bikes designs and manufactures high-end bikes at affordable prices for all the family, with a focus on cycling as a force for good. Owned by India-based Hero Cycles, the world’s largest bike manufacturer by volume, Insync aims to be the market leader in European bicycle distribution, providing a complete range of branded cycling products including Viking, Viking Pro, Concept, Coyote, Insync, Ryedale, De Novo and Lectro.


Informazioni di contatto

3,3

Nella media

TrustScore 3.5 su 5

223 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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3,3

Tutte le recensioni

(223)

1 recensione negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

It's a nice bike

It's a nice bike. I am quite happy with it. Also, the service is incredibly helpful and nice. I had an issue with the address and they solved it very quickly.
My only issue is that I had to assembly it (which I did not know when I got it but that was probably my fault) but I couldn't find any instructions in the box which made the task quite challenging for me.

6 marzo 2022
Logo di Insync Bikes

Risposta di Insync Bikes

Hi Maria ,

Sorry for this poor Experience , We will arrange to send you a Instructions manual to you tomorrow and If you need an immediate Support Please let me know we will arrange a call with our Bike Mechanic who will help you assemble the bike .

Regards
Insync Bikes Limited

Valutata 5 stelle su 5

ordered the wrong size bike

I ordered the wrong size bike, I
Messaged insync aftersales & was pleasantly surprised..
I explained my error and the aftersales team could not do enough for me, they adviced , explained and cared...
Anyone who wants to purchase a new bicycle please go to "Insync Bikes"....
Great online shopping with fantastic aftersales service...

22 febbraio 2022
Non scritta su invito
Valutata 1 stelle su 5

No help at all regarding new bike batteries.

Recently contacted them to ask about a replacemdnt bike battery for a Insync Townmaster bike as the batery is starting to tire. They replied telling me to look.on ebay or amazon No help at all. Ridiculous they don't sell replacement batteries. It's obviously a con where they expect you to buy a brand new bike every 1 -2 years.

16 febbraio 2022
Non scritta su invito
Valutata 1 stelle su 5

Frustrating purchase

On receiving the bike there was damage to the rear mudguard, the peddles and manual were missing. On contacting customer service they dispatched a replacement mudguard (which didn’t have a stay attached) but a stay that had to be fitted (very flimsy). It was dispatched to the wrong address.
On then starting the build I found a scuff mark on the front tyre and on fitting the wheel, it was slightly buttled and the brackets for the basket missing. I again contacted customer service who wanted a video of the buttled wheel before dispatching another wheel. Still waiting for the missing parts

14 febbraio 2022
Logo di Insync Bikes

Risposta di Insync Bikes

Hi Daniel ,

Sorry for this poor experience.
I believe you had a discussion with our Customer service representative and replacement has been promised , so we still stand by our word .

Request you to get in touch with our customer service at customerservices@insyncbikes.com or you can send me a mail at admin@insyncbikes.com

Hope this information has helped you , Please review the rating once you receive the replacement bike.

Regards
Admin-Insync Bikes

Valutata 2 stelle su 5

Awful

Ordered for birthday gift box wasn’t even taped together and parts damaged or scratches but if your paying for product I would expect the quality to reflect in the price .

• dent in frame
• scratches on bike and mud flaps
• wrap around wheels stuck inside rim and tyre both front and back
• front fork for wheel was bent meaning wheel wouldn’t go into place
•basket bent

Updated After new bike

• Still issues with bike

14 febbraio 2022
Logo di Insync Bikes

Risposta di Insync Bikes

Hi Adam ,

Really sorry that you have received the bike in such a bad condition , we understand your pain but mostly such problems happen because of the mishandling of package during Transit .
However , we take the complete ownership of this . If you are willing then we can arrange to send you a replacement and arrange the collection of the existing one .
Please reply us on customerservice@insyncbikes.com and we will do the rest.

Also would request you to review your rating basis the receipt of new bike.

Thanks and Regards
Insync Bikes Limited

Valutata 3 stelle su 5

Bike was new but old had rusty chain…

Bike was new but old had rusty chain and some spokes, even staples on the box rusty been stored damp somewhere , delivery went well the guy carried it into our garage for me no email updates or delivery times from the seller , but all sorted now .

13 febbraio 2022
Valutata 5 stelle su 5

The bike was delivered in good…

The bike was delivered in good condition and time. Relatively quicker than I expected but if I to be picky. It was difficult to track progress of order delivery as the site you recommended for tracking order kept stating that, it did not have the order number. Apart from that everything went smoothly.

10 febbraio 2022
Valutata 1 stelle su 5

I haven’t herd anything since I had…

I haven’t herd anything since I had email saying it’s been dispatched but there no way of tracking I understand it can take five working days which I got email Thursday so I still have till Thursday but concerns that I may have a unhappy little boy for Christmas. But I had the same experience of house of Fraser for a bike so am more worried that I’ll be let down I need reassurance that I won’t be let down

19 dicembre 2021
Non scritta su invito

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