Never refunded me for a broken bike, which they agreed to refund. It’s been over two months. They initially said “some banks take up to 14 days” the later said “your order is in the queue for a refund... Leggi di più
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Do not use OxBykes. So far my experience has shown this to be a terrible company across the board. The bikes are in awful or unusable condition. Customer service is incredibly slow to respond. The... Leggi di più
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The bikes are not as shown in the pictures online, they are in much worse conditions. As such the prices aren't actually aren't very good. Moreover they advertise bikes on their website... Leggi di più
bikes were in good condition and it was really easy to swap to another bike that we liked the look of at the pick up point. only slight issue was the returning process which didn’t work several ti... Leggi di più
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Dettagli dell'azienda
- Negozio di biciclette
- Servizio di noleggio biciclette
- Officina di riparazione biciclette
- Concessionario moto
- Negozio di biciclette usate
Scritti dall'azienda
OxBykes is a bike rental, sales, and repair service founded by Oxford students. We share the commitment of top UK universities and organisations to green transport and are proud to promote a circular economy by reducing bicycle waste across Oxford.
Informazioni di contatto
Wolfson College, Linton Road, OX2 6UD, Oxford, Regno Unito
- +44 7862 121308
- mareya@bykeltd.co.uk
- oxbykes.co.uk
2,8
Nella media
29 recensioni
Ha risposto al 80% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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Bikes not as in pictures + lots of time wasted
The bikes are not as shown in the pictures online, they are in much worse conditions. As such the prices aren't actually aren't very good.
Moreover they advertise bikes on their website which are already actually sold to lure you in, which in fact you cannot buy. The ones that you can buy are a much worse deal.
Moreover, I wasted *a lot* of time:
1. The website is very glitchy, I had to contact the support, make a new account, get the bike transferred to the new account ... lots of time wasted.
2. I went to collect my bike, and it was not there.
3. I got in touch with support, and I was offered a different bike. I went to collect it and it was totally broken: gears not working, bike rack bent and wonky, brakes not working ...
4. Finally I travelled to meet with a mechanic, and I was offered to swap with a bike that had just been fixed. again, time wasted travelling and finding a new suitable bike that was actually working.
overall, several hours wasted, the bike is ok, the price is not that cheap but ok.
To be fair, I have had other experiences with OxBykes and they have been better, but this time it was really not ok.
The silver lining was the online support which was very efficient and the mechanics were polite and happy to help.
26 febbraio 2026
Non scritta su invito
faulty bike and difficult getting refund
I had a very poor experience with OxBykes / Byke Ltd regarding a returned bike purchase.
I bought a bike (Challenge FXR252) and returned it immediately as it wasn’t suitable / not as described. Their own system later showed “Sale has been returned” and recorded a return date, and they issued a partial refund as account credit.
However:
I was not credited for returning the D-lock that was returned with the bike.
They deducted a “rental charge” even though this was a purchase return.
The refund was kept as OxBykes account credit, instead of being returned to the original payment method.
Months later, support claimed my return photos were blank/black and said they couldn’t confirm return unless they “recover” the bike, and suggested further charges may be deducted for mechanic recovery.
This is extremely frustrating, as their records already show the return was processed and the bike was returned within 2 days. It feels like the company makes refunds unnecessarily difficult and keeps customers’ money as internal credit.
I would not recommend purchasing unless you are comfortable with refunds being delayed/withheld and handled as store credit.
31 gennaio 2026
Non scritta su invito
Really good customer support service.
9 gennaio 2026
Non scritta su invito
Still waiting on my refund from 26th October
Bought a bike on Oct 12 for £170 and then returned it on Oct 13 in its original condition because I changed my mind. OxBykes claim that you can return your bike within 30 days, but after two weeks I had to contact them to try get the money back to my bank account. I confirmed that this is what I wanted and they confirmed that my request would be sent to the accounts team. I have followed up every 2-4 weeks since Oct 26 (when they confirmed that my request would be sent to accounts) and each time, they claim that my request is in queue or that they will forward my request to the accounts team, but nothing ever happens. I have requested multiple times for them to give me written confirmation that the accounts team have received my request and are working on it/have processed it, but they just tell me that they will forward my request to the accounts team. Same thing when I ask for the contact details of the accounts team or a manager.
For a company that was made by students for students, it's very disappointing that they're withholding £170 from somebody that is well within their consumer rights and OxBykes' return policy to get their money back, and quite frankly needs that money. Do not advertise a 30-day returns if you don't intend to stick to it — that is misleading and very very scammy! Reading the other reviews on here it seems like its a running issue. AVOID!
26 ottobre 2025
Non scritta su invito
Never refunded me for a broken bike
Never refunded me for a broken bike, which they agreed to refund. It’s been over two months. They initially said “some banks take up to 14 days” the later said “your order is in the queue for a refund” so they were just lying initially. Clearly an absolute scam that is exploiting students like me who can’t afford anything better. Super disappointing because I wanted to support a local business. I’m now seeking advice from the financial ombudsman
13 ottobre 2025
Non scritta su invito
Risposta di Oxbykes
Hi Emelia,
Apologies for the delay. Your refund was processed on our end in early December last year. If it hasn’t appeared yet, we recommend checking directly with your bank, as the funds have already been sent to them.
For context, OxBykes has successfully completed over 2,500 bike sales, handled more than 6,000 rental bookings, and recycled nearly 3,500 bicycles. We take pride in offering a fair, transparent service and in contributing positively to the environment.
If you’d like us to look into this further, please feel free to contact us directly and we’ll be happy to help.
Best regards,
The OxBykes Team
Do not use OxBykes
Do not use OxBykes. So far my experience has shown this to be a terrible company across the board. The bikes are in awful or unusable condition. Customer service is incredibly slow to respond. They do not answer the phone.
Most importantly they have yet to refund my money for a bike I was never even given access to.
I am inclined to believe this service is a scam. If you want a second hand bike, go anywhere else.
25 novembre 2025
Non scritta su invito
Risposta di Oxbykes
Hi Wess,
Thank you for taking the time to leave a review.
We’re sorry to hear about your experience and would like to clarify a few points. We’re unable to find any record of missed calls from your phone number in our system. If you have a call log or record available, we’d be happy to review it.
Our customer service team explained the need to verify customer details with OxBykes. This process is in place to protect both parties, it ensures that we are dealing with a legitimate buyer and that there is clear contact information available in the event of issues such as theft claims, recovery, or after-sales support. This verification step is clearly stated at the top of the checkout page before payment is completed, so customers are aware of the process in advance.
Regarding the refund, this has already been processed on our end. If it hasn’t appeared yet, we recommend checking directly with your bank, as processing times can vary.
For context, OxBykes has successfully completed over 2,500 bike sales, handled more than 6,000 rental bookings, and recycled nearly 3,500 bicycles. We take pride in offering a fair, transparent service and in contributing positively to the environment.
If you’d like us to look into this further, please feel free to contact us directly and we’ll be happy to help.
Best regards,
The OxBykes Team
Refund Nowhere in Sight
AVOID!!!
Applied for a refund with their service team in mid-Oct., nothing has materialised except that they deducted a dubious amount from my credit.
They will ignore WhatsApp messages when no excuses can be given. What they've replied in the comment section is not true. Dishonesty, period.
13 January 2026
17 ottobre 2025
Non scritta su invito
Risposta di Oxbykes
Hi Zenith, we only were contacted by you over WhatsApp at 11.59am last night. Our customer service team starts between 7am and 8am every day so they will come back to you this morning.
We will resolve your issue as fast as possible today, but as far as we are aware this is the first time we have been contacted you.
While the majority of our 6,000+ rentals and 2,500+ bike sales go smoothly, we acknowledge that issues like this do happen and are committed to making it right for our customers. We hope this helps clarify the process, and we truly appreciate your understanding and patience on the process.
Extremely poor and delayed refund management
I purchased a bike from Oxbykes on 3rd November and returned it after using it once, in the exact same condition. Their website says I am eligible for a full refund. However, it has been almost 4 weeks and I have still not gotten my money back. I have reached out to the team numerous times and each time they are only "checking" with their accounts team and never getting back. I would not suggest buying or returning anything from them. It is almost my full time job now to be after them for my money.
28 novembre 2025
Non scritta su invito
Risposta di Oxbykes
Hi Aparna,
Apologies for the delay on this but I have checked to see that your refund was processed last week on our side. Some banks take a while to refund to your account though, so many apologies for this if that is the case.
While the majority of our 6,000+ rentals and 2,500+ bike sales go smoothly, we acknowledge that issues like this do happen and are committed to making it right for our customers. We hope this helps clarify the process, and we truly appreciate your understanding and patience on the process.
Easy to use
The pick up is easy with clear instructions and drop off was easy too! The bike worked great and was really good value
21 novembre 2025
Non scritta su invito
Risposta di Oxbykes
Thank you Ewan for your great review!
Bike in terrible condition
The bike had no air in the tyre and the chain fell off within 2 minutes of riding it. They charge very high prices for very poor, barely ridable bikes.
16 novembre 2025
Non scritta su invito
Risposta di Oxbykes
Hi JD,
We are very sorry about the service you had. Sometimes our bikes get punctured and we do not spot it straight away and so its great when a user spots that. The rental swap concept is exactly what we use to mitigate this - you are able to swap bikes instantly. The chain falling off also is not an issue with the bike itself - it tends to be an issue with the gears that are being used - a high gear on one cog and a low one on the other. Even the top bikes in the world's chains fall off sometimes, so do not be too concerned - that is an issue that we can easily resolve.
However we do understand that this can be super frustrating when you start riding off, and hopefully the rental swap and the sale exchange are things that make this much better for the customer.
While the majority of our 6,000+ rentals and 2,500+ bike sales go smoothly, we acknowledge that issues like this do happen and are committed to making it right for our customers. We hope this helps clarify the process, and we truly appreciate your understanding and patience on the process.
Poor service end-to-end
I used Oxbykes to attempt to purchase a used bike for my daughter’s birthday. On arrival at the pick up location, there was no information provided on exactly where the bike would be (among the 100’s chained up). On finding one bike which had the colour/model purchased, the bike was in a sorry state (rust, rips in seat) and worst of all a flat tyre. Not as pictured. I understand the model is user-to-user but for customers buying bikes, these need to be checked prior to pick up. Having paid £110 I was very disappointed and forced to quickly find an alternative through other means. Having agreed a money refund, promised within 2 weeks, I am frustratingly still waiting for the money to hit my account over 5 weeks later. This is having chased multiple times. As the previous reviewer I get the sense of overall disorganisation and poor billing, service and customer management. Suggest avoiding if looking to buy.
3 ottobre 2025
Non scritta su invito
Risposta di Oxbykes
Hi James,
Thank you for taking the time to share your feedback. We’re really sorry that your experience with OxBykes fell short of expectations.
Regarding bike collection, all the details for locating the bike are available in your account, including the Last Seen Photo and full depot address which links to Google Maps. These are there to make it as easy as possible to find your bike. We understand this wasn’t enough in your case, and we apologize for the confusion and inconvenience.
As for the bike condition, we’re truly sorry that the bike you collected was not in the expected state. Occasionally, previous customers may encounter issues and not report them, meaning the bike is assumed to be rideable. If bike issues aren’t flagged properly, our mechanic won’t be aware of them and can’t fix them right away. This is why we offer the Exchange option, so customers can swap bikes immediately if there’s any problem. Our team is also always available to check a bike over before collection, if you request this, we can of course arrange it. We apologize that this wasn’t communicated clearly.
Regarding your refund, as we explained in chat, our payment channel releases funds gradually. Because we handle a high volume of payments, yours ended up in the queue longer than expected. The refund has now been processed from our side and should reach your account shortly. Please let us know once your bank confirms receipt.
We sincerely apologize for the experience you had. This isn’t the standard we aim for, and we take your comments seriously to improve our service. While the majority of our 6,000+ rentals and 2,500+ bike sales go smoothly, we acknowledge that issues like this do happen and are committed to making it right for our customers.
Thank you again for your patience and for giving us the opportunity to resolve this.
Best regards,
The OxBykes Team
Great place to buy bikes
Great place to buy bikes. Good policies and responsive staff.
I only wish the bike's warranty didn't get voided as soon as your lock return appointment is scheduled.
14 ottobre 2025
Non scritta su invito
Risposta di Oxbykes
Hi Rafael,
Thank you for your kind words! We’re glad to hear you had a good experience with our team and policies.
Regarding the warranty, we completely understand your concern. Please note that we can arrange the warranty to remain active if requested, so it’s not an issue on our side. Just let us know, and we’ll make sure it’s sorted.
Thanks again for your feedback, and we hope you enjoy your bike!
Best regards,
The OxBykes Team
Poor Experience selling a bike to Oxbikes
Oxbikes agreed to purchase my old bike on 20th September this year. They inspected it and asked me to leave it with them at Wolfson College that day and the money would be transferred into my bank account within a week. The bike was old and the sale price was quite low so I proceeded in good faith. Despite numerous requests, I am still awaiting payment almost a month later. They have provided weak excuses and I just sense the operation is simply incompetent and extremely unorganised. I would strong recommend that anyone considering selling a bike does not work with them as they are not reliable.
16 ottobre 2025
Non scritta su invito
Risposta di Oxbykes
Hi Guy,
Thanks for taking the time to leave your feedback. We're really sorry for any frustration caused by the delay. As per the Terms agreed when you booked online, our standard processing for seller payments is within 60 days, though in most cases payments are made within 14 days. The reason it can sometimes take longer is due to the volume of bikes sold to us and the daily payout limits set by Stripe, which is the system we use to process payments. This ensures that all sellers are accommodated fairly and securely.
We always aim to process payments as quickly as possible and make sure everyone is aware of the timeframe upfront. While the majority of our 6,000+ rentals and 2,500+ bike sales go smoothly, we acknowledge that issues like this do happen and are committed to making it right for our customers. We hope this helps clarify the process, and we truly appreciate your understanding and patience on the process.
Thank you again for your patience and for giving us the opportunity to resolve this.
Best regards,
OxBykes Team
comfortable bike rental
bikes were in good condition and it was really easy to swap to another bike that we liked the look of at the pick up point.
only slight issue was the returning process which didn’t work several times but eventually went through. wasn’t too difficult in a pair but unlocking it and retaking all the pictures was a little frustrating with no answers from the support phone line or chat.
9 ottobre 2025
Non scritta su invito
Risposta di Oxbykes
Hi Nina,
Thank you for your feedback! We’re glad to hear you enjoyed swapping bikes and that they were in good condition.
We’re very sorry for the frustration you experienced with the return process. Often, the issue is caused by an unstable internet connection, which can affect uploading the photos and completing the return form. In these cases, we usually advise customers to take the photos and complete the form later from home or somewhere with a more stable connection.
We also apologize if our support team wasn’t able to answer immediately. Sometimes they are assisting other customers at the same time, but I can see they did respond to you after a few minutes. We appreciate your patience and understanding in this.
Thank you again for your feedback, it helps us improve and ensure a smoother experience for all our customers.
Best regards,
The OxBykes Team
Love it!
Renting a bike from them is incredibly easy! I also love that you can change your bike if it doesn’t fit you well.
The staff is super friendly and always willing to help
3 ottobre 2025
Non scritta su invito
Risposta di Oxbykes
Thank you so much for your lovely review, Pamella! We’re so glad to hear you found the process easy and that our team could help you find the right fit. Your kind words really mean a lot to us, we’ll make sure to share this with the team!💚
We had a few technical issues but the…
We had a few technical issues but the company was super quick to respond to texts and made it seamless! I will say the bikes were quite old and squeaked a lot, but it got the job done. Also, the process to verify felt slightly unnecessarily long
27 settembre 2025
Non scritta su invito
Risposta di Oxbykes
Hi Katherine. Thank you so much for your kind words and understanding! We truly appreciate your patience with the verification process. Our identification and security measures are in place to protect both our customers and the bikes. This ensures that bikes go to genuine renters or buyers and keeps everything secure for everyone. Also, we’re glad our team could assist quickly, and we hope your bike is serving you well. If you notice any issues, please feel free to book a free appointment with our mechanic within the 30-day warranty period, they’ll get it sorted in no time. Thanks again!
Much harder than it needs to be
First off, slightly sub-par bikes, even for secondhand, but the prices are fair. I started with trying to rent a bike, but after charging me and making me go look for it, it wasn't at the indicated depot. The only kind of refund they offered was in the form of Oxbykes credit, which keeps you stuck with them. The fact that no real refunds are offered isn't made clear on their website.
The website is a buggy mess, confirmation emails don't get sent, and when I tried to get help from the Livechat they were quite slow to reply. Also extreme nosiness for the simple act of purchasing a SECONDHAND bicycle: they asked for a driving license, two emails, my phone number, a selfie, and student card.
At least I have a bike now, but be ready for a lot of needless complications with them.
9 settembre 2025
Non scritta su invito
Risposta di Oxbykes
Hi M,
Thank you for your feedback, we really appreciate you taking the time to share your experience. I’m glad to hear you’ve got your bike, and I’m sorry for any frustration caused along the way.
To clarify a few points regarding our process:
1. Identification Requirements: When booking or purchasing a bike, we do ask for identifications. This is clearly noted at the checkout page. The reason for this is to confirm ownership and traceability, as bike theft is unfortunately common in Oxford. This ensures that bikes go to genuine renters or buyers and keeps everything secure for everyone.
2. Refunds & Credits: While we generally issue refunds in the form of OxBykes credits (so you can easily book another bike in the future), you can absolutely request a full refund back to your account instead if you prefer. This just needs to be requested via our live chat support, and we’ll process it accordingly.
3. Bike Availability: Occasionally, errors can occur for example, previous customers may not return a bike to the correct depot, or they might encounter an issue with the bike but fail to report it. This can affect the next user, as we rely on customer feedback to ensure the bikes are ready to ride. If no feedback is submitted, we assume the bike is in good condition. We’re working hard to ensure all returned bikes are in proper condition and at the right locations. You’re also welcome to contact us beforehand to double-check that a bike is available at the depot before heading out.
4. Communication & Support: At times, our support chat may be undergoing quick maintenance updates, usually after 8pm, which can temporarily affect response times. In addition, we offer multiple channels to reach us, including WhatsApp, Email, Facebook, Instagram so you can always contact us anytime for assistance.
We truly appreciate your understanding of the identification and security measures, they’re in place to protect both our customers and the bikes. We also appreciate your patience while using our service and hope your bike is serving you well. If any issue arises with the bike, please don’t hesitate to book an appointment with our mechanic. They’ll sort out any problems at no cost within the 30-day warranty period.
Thanks again for your feedback, we’ll continue working to make the process as smooth as possible for everyone.
Best regards,
OxBykes Team
OxBykes is honestly the best! Pretty cheap great bikes!
OxBykes is honestly the best! From rentals to purchases, everything is so affordable and super easy to access. The workshop and support team are always there whenever I need help, which makes such a difference. I love that I can swap bikes anytime and get support any time of day. As a student, it means a lot to have something so reliable, thank you so much, OxBykes!
1 settembre 2025
Non scritta su invito
Risposta di Oxbykes
We really appreciate your kind words! Really glad we can make things easy and reliable for you, enjoy swapping and riding anytime!
Ox bikes!
Pretty cheap and easy and to get a bike. And what is best, is that they recycle bikes. So all that rusty bikes that some one forget. They bring in to life again. Oxford it’s a city for ride. Don’t hesitate to click Ox.
8 settembre 2025
Non scritta su invito
Risposta di Oxbykes
Thanks so much for your awesome review! We’re really glad you enjoyed how easy and affordable it is to get a bike with us. It’s great to hear you appreciate our recycling efforts too, giving old bikes a second life is something we care about a lot. Oxford is definitely a city made for riding, and we’re happy to help you get around on two wheels. Thanks again for the support, and enjoy your rides!
Great quality second hand bikes for…
Great quality second hand bikes for ridiculously good prices. Super responsive support
4 settembre 2025
Non scritta su invito
Risposta di Oxbykes
Thanks so much, Sergei! Really happy to hear you’re enjoying the bikes and finding them good value. We’re glad our support team could help quickly too. Enjoy your rides and thanks again for the kind words!
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