Hello Instrumart Team, great customer support team. Calls were answered and directed with the proper technical teams. All teams were well informed with product knowledge and responses were fast. Thank... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I needed a instrument for a booster pump for a fairly large wash down system. my main concern was having the capability to precisely control the flow switch at minimal flow so the booster pump did not... Leggi di più
I really appreciate that your staff is willing to work with me on finding products that my clients need and is also willing to work with me to ship to US postal priority service cutting the cost for... Leggi di più
Our purchase was delayed which could have caused problems for us. Instrumart staff were very helpful in finding a solution and communication was great. We were able to use a rental unit until our equ... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Instrumart is a leading supplier of Test & Measurement instruments with headquarters in South Burlington, Vermont. Instrumart is a global company with local roots. We are a member of the Lake Champlain Regional Chamber of Commerce and Vermont Businesses for Social Responsibility. We have also been on Inc. Magazine's list of the fastest-growing private companies in the United States for five of the past six years. Vermont Business Magazine named Instrumart one of the Best Places to Work in Vermont and one of Vermont's 10 fastest-growing businesses over the past 10 years. We are accredited by the Better Business Bureau and have been awarded their highest rating (A+). We offer honest, up-front pricing on our website and on the phone. Our staff includes twenty two Applications Engineers to help you choose the right product for your application. We only sell products that we believe are a good value for our customers.
Why Instrumart?
Scritti dall'azienda
- Free Lifetime Technical Support
- From pre-sale support to help you choose the right product for your application to post-sale support to help you use the product correctly, Instrumart's experienced Applications Engineers are here to help. For free. For life.
- Free Shipping on Orders > $1,000
- Most orders $1,000 or more ship free. $11 flat shipping charge for orders under $1,000. Delivery within the contiguous US only. Hazardous items and items over 75 pounds excluded. Distributors, Resellers and OEMs excluded.
- Best Brands in Test & Measurement
- Rosemount, GE, Ametek, Fluke, Honeywell, FLIR, Ashcroft, Megger, Partlow, & Yokogawa. These are just a few of the over 150 Test & Measurement brands we sell and support.
- Best Price Policy
- Instrumart is the low-price leader for name-brand industrial instruments. But every once in a while, another company offers a product for less. If you find a better price, please give us a chance to match it. Why? Because for the same low price we offer Free Lifetime Technical Support from our staff of engineers and a generous return policy if your purchase doesn't suit your application. If the price is too low, we'll politely decline to match it. So you have nothing to lose!
Informazioni di contatto
35 Green Mountain Drive, South Burlington, VT 05403, Stati Uniti
- 1-802-863-0085
- sales@instrumart.com
- instrumart.com
4,8
Eccellente
2042 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great Service by Pat
Great Service. Knowledgeable staff. Easy order process. Competitive prices.
23 ottobre 2024
Always courteous and efficient.
23 ottobre 2024
Prompt and professional customer service
17 ottobre 2024
100% satisfied
10 ottobre 2024
Instrumart is my go to!
Customer Service is always friendly, and helpful!
Product knowledge is top of the line!
Instrumart is my go to for Chart Recorders and flow meters!
8 ottobre 2024
Fast and friendly service
Fast and friendly service. I have always been able to get the products I need!
3 ottobre 2024
Great customer service.-
7 ottobre 2024
Ordering was easy
Ordering was easy, but delivery was longer than anticipated. Especially when the parts were "supposed" to be in stocks, at the time they were ordered
4 ottobre 2024
Risposta di Instrumart
Hi Anthony,
First off, thank you for your business. We're glad to hear that you had a smooth ordering process.
Upon reviewing your order, I do see that it shipped later than we originally estimated. We send our apologies on behalf of the manufacturer for this delay. We do our best to provide the most accurate lead times at the time of order however, they can be subject to change based on the manufacturer's availability once they receive the order. I see that the quote you were provided had an estimated lead time of 30 business days. We apologize if at any point, you were given conflicting information stating these were in stock.
When ship dates do change, our Order Management Team works to relay these updates as soon as they're provided to us. I see that the change to your order was communicated to you a few weeks before it was originally scheduled to ship. We hope this gave you enough time to adjust any of your plans.
As always, we value your feedback and will continue to make improvements where we can. If there is anything else we can help you with, please don't hesitate to reach out.
We hope to do business with you again soon.
Take care,
Lindsey Dion
Order Management Team Lead
very easy to make a deal
very easy to make a deal, excellent service
17 ottobre 2024
Non scritta su invito
Instrument spot on!
Instrument was very responsive to my needs. They even followed up with tracking numbers once the items were shipped.
1 ottobre 2024
Sales representative was great help…
Sales representative was great help with explaining several options, and made the purchase easy. Product was available and shipped quickly. Thank you.
26 settembre 2024
Sparks & Smoke
The box had the correct part number however the part within was of the wrong supply voltage. When I powered the unit, it shot sparks and smoke from my desk. The leadtime for the part was not a big issue however I am also still waiting for the correct part.
25 settembre 2024
Risposta di Instrumart
Hi Michael,
We appreciate your feedback on your recent order. We were very sorry to learn of this issue and are actively working to have it resolved. This error occurred with the manufacturer. The outer box was labeled with the correct item number however the contents were incorrect. As soon as we were made aware of this, Instrumart’s support team contacted our vendor who supplied to product, to get the correct item sent to you as quickly as possible. Our team has reached out to them requesting an update and relayed the urgency of the matter. We will contact you as soon as we have more information.
Extreme customer service is one of our many top priorities and an area we pride ourselves in. We apologize on behalf of the manufacturer that this error was made. Despite these circumstances, we hope you will continue to trust Instrumart for your instrumentation needs.
If there is anything else we can help you with, please don't hesitate to contact us.
Take care,
Lindsey Dion
Order Management Team Lead
Dwight Mohn was extremely helpful with…
Dwight Mohn was extremely helpful with setting up our first F4T controller and is continuing to help with configuring the rest of our controllers that we plan to install.
Keep up the great customer/technical support!
Thank you,
Greg Chapman
23 settembre 2024
First time dealing with Instrumart no bad
Everything went well until we received the wrong item. Getting the replacement was done very quickly,
20 settembre 2024
Risposta di Instrumart
Hi Mark,
Thank you for taking the time to leave us with this review. I spoke with the engineer assigned to this order to get a little more information on what occurred. It seems this was a result of the part being mislabeled in our inventory therefore when it was scanned to be shipped, everything seemed to have matched up. We have since fixed this issue to prevent this same mistake going forward. I do see that our team was able to resolve this quickly and get the correct unit out to you. Again, we apologize for this and for the lost time in getting you the correct unit. We hope that despite this, we will continue to earn your business again soon.
If there is anything else we can do for you, please don't hesitate to reach out.
Take care,
Lindsey Dion
Order Management Team Lead
Great consultation and advice
The consultant with whom I spoke was able to give me very detailed information on the item I was purchasing, enabling me to make an in-depth comparison to the one I was replacing. Upon receipt of the item and placement into service, it has proven to be the virtual "perfect replacement" I had hoped for.
16 settembre 2024
A trusted company with highly qualified people !
I always get a quick, courteous and professional response. Thank you!
13 settembre 2024
Great sales service
Great sales service, knowledgeable and prompt with quote. Billing was delayed due to repeated requests for a Purchase Order that was not actually required.
11 settembre 2024
Great Web Set-up & Outstanding Customer Service
The products are always easy to find on the web site, plus this order needed some extra customer service/human interaction that most other vendor cannot or will not offer. I have ordered from Instrumart several times and plan to continue to do so...
5 settembre 2024
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