Richard is pleasant and professional. He lets me know if there are any problems with the waste bags. When we had an issue with meds returns last week, he made some phone calls and got everything sorte... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Kamil is a brilliant employee for Initial. Without his help and assistance I wouldn’t have continued my contract. After months of confusion from the refuse admin team, Kamil was able to solve this p... Leggi di più
L'azienda ha risposto
I highly recommend Initial for waste collections. It is a worry free experience with collections always made in line with the schedule. They offer a very friendly service with my collector Jack Smith... Leggi di più
L'azienda ha risposto
Karl is an absolute credit to the company. He collects our orange clinical waste, and every visit is a pleasure. He is always friendly, professional, and incredibly helpful, with a smile on his face... Leggi di più
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Dettagli dell'azienda
Informazioni su Initial Medical
Scritti dall'azienda
We are the experts in healthcare waste management and infection control, providing a complete collection, disposal and recycling service for hazardous and offensive waste produced by businesses and organisations associated with healthcare provision within the UK. The safe management of healthcare waste is vital to ensure your activities are not a risk to human health.
Contact UsSetting the standard in healthcare and infectious waste management in the UK
- Local, Expert Consultation
- A reliable, effective and fully compliant service, built around customer need, and delivered by our highly trained local teams. ISO 9001:2015 quality accredited.
- Integrated Technology
- Technology is fully integrated into our operations, providing full traceability of service delivery, electronic waste documentation and the best customer experience possible.
- Innovative Solutions
- Offering innovative healthcare waste management services and infection control products to help break the chain of transmission and prevent cross infection.
- Legal Compliance
- Keeping our customers compliant with the complex legislation and audit requirements surrounding healthcare waste and infection control. #followthecolourcode
- Legal ComplianceHealth & Safety
- A company with a ‘World Class’ Health & Safety record and ISO 45001:2018 accredited.
- Sustainability
- A company accredited to ISO 14001:2015 environmental standards, and focused on delivering sustainable products and operational solutions.
Informazioni di contatto
Compass House, RH10 9PY, Crawley, Regno Unito
- 08081205104
- marketing.uk@rentokil.com
- initial.co.uk/healthcare-waste
4,9
Eccellente
4K recensioni
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Gary is always helpful and friendly
Gary is always helpful and friendly. He always checks if we need any more bags and lets us know when he is next coming to us and also when he is on holiday.
21 luglio 2026
Risposta di Initial Medical
We are delighted to hear such positive feedback about our team member! It's wonderful to know that their helpfulness and clear communication are so appreciated. Thank you for sharing your experience.
Waste collection
Hi a really friendly guy who communicates well with us regarding sacks and ties.
Always has time to say hello to us and Kim
Excellent service
Thank you
6 luglio 2026
Risposta di Initial Medical
We are so happy to hear about your positive experience with us! We truly appreciate your kind words and are glad our team provided excellent service.
Thanks Noel
Just wanted to give a huge shout out to Noel Pye.
This guy is so friendly and happy when he visits our practice, always has a smile on his face.
Great customer service!
9 luglio 2026
Risposta di Initial Medical
We're so glad to hear about your positive experience with our team member! It's wonderful to know that their friendly demeanor and great service made a positive impression. We appreciate your kind words.
David is always very friendly and…
David is always very friendly and helpful whenever I speak with him.
6 luglio 2026
Risposta di Initial Medical
We are so happy to hear about your positive experience with us. Thank you for sharing your kind words!
Noel was very friendly and efficient
Noel was very friendly and efficient. He knows our team, what we need and comes on time. Thanks!
9 luglio 2026
Risposta di Initial Medical
We are so glad to hear that our team member provided such friendly and efficient service. We appreciate your kind words and continued trust in us.
Risposta di Initial Medical
Thank you for the feedback! We are glad we were reliable and efficient for you.
pick up
Noel is very pleasent when he comes to out care stystem, alway polite, smile on his face, well mannered, bin are change each time and cleaned.
7 luglio 2026
Risposta di Initial Medical
We're so happy to hear about your positive experience with our service. It's wonderful to know that our team is consistently providing excellent care. Thank you for sharing your kind words!
Risposta di Initial Medical
We're so glad to hear about your positive experience! We appreciate you acknowledging our team member's excellent service.
Terrible service.
Terrible service.
Good luck trying to speak to someone.
I have been chasing a service that we pay for not only there has been no resolution. I am still paying for a full service and not having my sharps container collected.
3 luglio 2026
Non scritta su invito
Risposta di Initial Medical
We are truly sorry to hear about the difficulties you've experienced with our service and the uncollected sharps container. We understand your frustration and are actively looking into this matter to ensure a prompt resolution.
John
John in one word, he is a pleasure to deal with always has a smile on his face and does a great job
3 luglio 2026
Risposta di Initial Medical
We're delighted to hear about your positive experience! It's wonderful to know that our team member's pleasant demeanor and excellent work made such a great impression. We truly appreciate you sharing your feedback.
Gary is always happy to help and is…
Gary is always happy to help and is polite, courteous, efficient and a credit to the company. When visiting Brooklyn House Dental Practice
2 luglio 2026
Non scritta su invito
Risposta di Initial Medical
We're so happy to hear about your positive experience with our team member. We always strive to provide excellent service, and your kind words are truly appreciated. Thank you for sharing your feedback!
Risposta di Initial Medical
We are so happy to hear you had such a fantastic experience with us. We truly appreciate your kind words!
Darren who picks up our clinical waste…
Darren who picks up our clinical waste is excellent
24 giugno 2026
Risposta di Initial Medical
We're glad to hear about your positive experience with our team. Thank you!
Carl was brilliant as always
Carl was brilliant as always, rerouting his collection so that he could get to us when we were open. Always efficient and friendly, thanks Carl
24 giugno 2026
Risposta di Initial Medical
We're so glad to hear our team provided such efficient and friendly service, even rerouting to accommodate you. Thank you for your kind words!
Jude is friendly
Jude is friendly, very reliable and always listens to any concerns we might have. She provides any information and extra yellow bags when requested. She is fabulous.
12 giugno 2026
Risposta di Initial Medical
Thank you for sharing such positive feedback. We are so pleased to hear that our team member is friendly, reliable, and attentive to your needs, always providing helpful information.
Chris our regular driver/collector is…
Chris our regular driver/collector is very polite thorough and friendly, nothing is too much trouble, a credit to your company.
19 giugno 2026
Risposta di Initial Medical
We appreciate your kind words. It's wonderful to hear about the excellent service you received. We'll share your feedback with our team.
Risposta di Initial Medical
We are so glad you enjoyed your experience with our team. We appreciate your kind words.
Kamil is always very friendly when he…
Kamil is always very friendly when he comes to our practice and does a really good job!
17 giugno 2026
Risposta di Initial Medical
We appreciate you sharing your positive experience with us. We are glad to hear our team member provides great service.
I have been using this service for less…
I have been using this service for less than a year and have already had to make more than seven complaints regarding missed collections and poor communication.
The first time this happened, the failure to collect my clinical waste forced me to close my business for almost a month. After raising the issue, I was assured that procedures would be put in place to ensure it would never happen again. Despite these assurances, collections continued to be missed.
After discussing the situation with Holly, who arranged the contract, I was informed that my contract would be cancelled without penalty due to the ongoing service failures. However, later that same day, this decision was reversed, and I was given conflicting information.
Overall, the service has been extremely disappointing. The repeated missed collections, lack of communication, and inconsistent information provided by staff have caused significant disruption to my business. I would not recommend this company based on my experience.
17 giugno 2026
Non scritta su invito
Risposta di Initial Medical
Good morning, we take feedback very seriously and would love the opportunity to make this right. We've reached out to you directly to get a few more details about your experience, but haven't heard back yet. Whenever you're ready, please contact us at medical-customercare-uk@rentokil-initial.com
Risposta di Initial Medical
We are so happy to hear about your positive experience with us. Thank you for sharing!
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