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Valutata 5 stelle su 5

Chuffed to bits with my firepit. It’s beautiful and rusting nicely. Only downside of the company was the lack of communication on how long it’ll take to receive the firepit. It takes a couple of we... Leggi di più

Valutata 5 stelle su 5

Incinerator excellent. Good quality. Well packaged. Slight issue with the incinerator lid but as soon as I let them know, it was resolved perfectly. Will be buying more stuff. Made in the UK to... Leggi di più

Valutata 2 stelle su 5

Product is good, but customer service is really poor. Slow replies when needing advice and not enough screws with the kit. Unfortunately I wouldn't recommend based on the how my orders have been dealt... Leggi di più

Valutata 2 stelle su 5

I bought a raised planter kit, thinking it would be easier to get everything delivered and ready cut to size. The sleepers and screws supplied seem good quality, but the screws were too long - they we... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli per il rinnovamento della casa

Informazioni fornite da varie fonti esterne

Based in Norfolk, UK - Indoor Outdoors Design, Make and Sell Products for your Home and your Garden including our famous Railway Sleeper Brackets


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

93 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,7

Tutte le recensioni

(93)

12 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Fantastic products!

Fantastic products, outstanding customer service, great value for money for the quality you get.
Clever bunch of people, easy to do business with!

21 febbraio 2025
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Risposta di Indoor Outdoors

Thank you, we are glad to be able to create a custom item for you.

Valutata 5 stelle su 5

Workshop storage solutions

Ordered around £300 worth of workshop storage equipment, was blown away by the quality not just of the products but the way everything was packed and shipped very impressed and great value for money. Will use again for sure

8 gennaio 2025
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Risposta di Indoor Outdoors

Thank you for your kind words! We’re thrilled to hear you’re impressed with the quality of our products and packaging. Your satisfaction means everything to us, and we look forward to your returning custom. Thank you for choosing us!

Valutata 5 stelle su 5

Great products, price and quality.

Excellent steel planters that are super quality and super cheap.
Delivery was very quick and the quality was such that I’ve repurposed one of their circular steel planters as the base for a coffee table. When I sent Indoor Outdoors a picture I received a very nice reply and I wouldn’t hesitate to use them again.

5 novembre 2024
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Risposta di Indoor Outdoors

Thank you so much for your lovely review and what a great idea to use the planter as a coffee table base.

Valutata 1 stelle su 5

BEWARE OF THIS COMPANY


BEWARE OF THIS COMPANY, I AM CURRENTLY TAKING COURT ACTIONS AGAINST THEM.

They have sold me a not fit for purpose item and also not safe to use ,this was all within 13 days of receiving the item, they have stamped the product as CE approved and it is clearly not safe.they have lied through there teeth over and over again to not refund me in full

Please please stay well clear from this company

18 settembre 2024
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Risposta di Indoor Outdoors

We are very sorry to hear about your dissatisfaction with our product and service. We take all customer concerns very seriously, and we are committed to resolving issues in a fair and transparent manner.

Regarding the claims about the product, we can confirm that it has been thoroughly tested and is compliant with all safety and CE standards. We have worked with you to address your concerns and offered a partial refund, which reflects the resources spent on investigating the issue.

Valutata 5 stelle su 5

My Beautiful Garden Pergola

Hi I recently built a very large Pergola to replace my old one of 15 years in my garden. I wanted to make it easier for me to construct my new pergola and when I saw Indoor Outdoors website and their products I was delighted. I ordered 4" base Brackets, T-Pieces Corner and L-Brackets. I also ordered their Wood screws and masonry bolts. Everything arrived on time and when I opened the boxes I couldn't believe how beautifully packaged they were. No damage to anything and when I had to order more L-Brackets and wood screws they arrived promptly. The service and help I received from beginning to end was Sublime. Im 100% delighted . 😃

10 luglio 2024
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Risposta di Indoor Outdoors

Thank you so much George for your lovely feedback. We are so glad that our products worked so well for you and thank you for the fab pictures.

Valutata 3 stelle su 5

Maybe I was unlucky

Ordered a set of shelving for the garage. It arrived with two legs bent at the ends & scratches (apparently damaged in transit) and with one of the shelves not having the necessary fixing holes. Also, there was not any assembly instructions, but using the website image for reference construction was fairly straightforward. I was advised to bend the legs back into shape and a new shelf was sent with the correct holes. On both occasions, the carriers, APC, delivered a few days after the originally quoted dates, APC's parcel tracking system did not work and they did not respond to emails. However, after persevering the shelving does suit my requirements. Seeing the 5-star reviews, maybe I was just unlucky.

9 luglio 2024
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Risposta di Indoor Outdoors

Hello, I am sorry that you were unlucky with us and the courier. I am glad we managed to resolve the design issue and that they suit your requirements.

Valutata 5 stelle su 5

Amazing service

Amazing service, they were very helpful and item as described. Thank you!

20 luglio 2024
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Risposta di Indoor Outdoors

Thank you so much we are so glad you are happy with the products and service.

Valutata 5 stelle su 5

Excellent product made in the UK

Excellent product, and exactly what I was looking for: a 900mm x 200mm British steel tree ring/planter.
Delivery was very prompt and at the time quoted.
Tip no. 3 on their blog explains how to achieve a super-quick rust surface without having to wait months to see the results, and it worked spectacularly………overnight!
And, the icing on the cake - it’s manufactured in Blighty.
Highly recommended.

1 luglio 2024
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Risposta di Indoor Outdoors

Thank you for your lovely feedback and we are so glad you found the tips on our blog helpful.

Valutata 5 stelle su 5

Large Circular Steel Planter

Fantastic service, absolutely thrilled with the quality of the product, especially as it was a fairly large and heavy item. Incredibly well constructed, made from thick British steel which will probably last long before I'm gone. Free postage too, what more could I ask?

I spent a fair few hours per day for a few weeks googling for the perfect planter that I'd had in my mind's eye & miraculously found exactly what I was looking for with this company. I bit the bullet & crossed my fingers that it would live up to my expectations... it exceeded them with flying colours!

I followed the instructions to age/rust it within 24/48 hours and it looks stunning! 500ml 3% hydrogen peroxide, 500ml white vinegar, quarter a cup of salt, shake, and spray all over. I applied the concoction late evening and in the morning, woah! Beautiful!

Chuffed to bits and intend to order several more over the coming months.

The website informed me that some of their products are made to order but I received the steel planter within 3 or 4 days.

13 giugno 2024
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Risposta di Indoor Outdoors

Thanks for the lovely feedback Miranda :D And thank you for the recipe on the super-fast rusting concoction, we'll add your exact mixture to our blog page on how to rust your planter quickly so others can get that perfect finish overnight!

Valutata 5 stelle su 5

Great customer service

Had a few teething problems but they sorted it out swiftly and quickly. Can't fault the customer service and would use again due to the service I received.

10 giugno 2024
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Risposta di Indoor Outdoors

Thank you for your feedback and we are so glad we could sort the teething problems.

Valutata 2 stelle su 5

Good products let down by an appalling…

Good products let down by an appalling courier service (APC overnight). Ordered sleeper brackets, paid £4.95 for 2-3 day shipping as need urgently. Order placed on the 26th May. It was supposed to be delivered on 29th May. Tracking said out for delivery but never got delivered so I had to rebook it for the 31st May, again not delivered. I was then assured it would be delivered on Saturday, but, despite phoning and e-mailing courier (never answer phone) it was not delivered. It was finally let outside our property on the 4/6, still no explanation or apology from the courier.

4 giugno 2024
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Risposta di Indoor Outdoors

Hello, I am so sorry that you were let down by the courier, but I am glad that you liked our products.

Valutata 5 stelle su 5

Excellent service and product

Found this company online and ordered an under counter 15cm wide wine rack.
Order was placed Tues eve approx 9pm and was delivered Thursday AM.
Product is of very good quality and reasonably priced, service and communication was superb.
Very impressed with both the product and the company and would definitely order from them again

4 aprile 2024
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Risposta di Indoor Outdoors

Hi Kevin, thank you so much for your review, we are really glad you are happy with our service and products.

Valutata 5 stelle su 5

Quality brackets

I've used this company twice recently and the quality and price of the sleeper brackets purchased are excellent. Both times, delivery was on the specified day. Highly recommended.

26 aprile 2024
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Risposta di Indoor Outdoors

Thank you so much. We are very proud of our products, all designed and made here in the UK.

Valutata 5 stelle su 5

Light Duty Edging Brackets

A genius design, perfect for the boards around my allotment beds, 3 stakes come in a flat sheet that you can break-out and shape as you wish. Great idea. And delivered prpomptly.

11 aprile 2024
Non scritta su invito
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Risposta di Indoor Outdoors

Thank you so much for your feedback.

Valutata 5 stelle su 5

Great outdoor BBQ/Firepit

Great outdoor BBQ/Firepit - which I keep in my camper, Had a small issue which Indoor-Outdoors solved straight away - great customer service as well as great products.

8 aprile 2024
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Risposta di Indoor Outdoors

Thank you for the lovely review and for your patience whilst we resolved the issue. Happy Camping!

Valutata 5 stelle su 5

5 star recommendation

Ordered some stainless steel sleeper brackets from indoor outdoors, for two substantial raised beds I am building. The quality of the brackets were absolutely amazing and although I had ordered them on a normal standard delivery they arrived in three days free delivery I am really impressed. I have since had a slight problem with some screws on a different order but again I cannot recommend them higher there customer service was way above what I expected, rectifying the small fault immediately free of charge. I would thoroughly recommend Indoor Outdoors parts and service well deserving the 5 star rating.

20 marzo 2024
Non scritta su invito
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Risposta di Indoor Outdoors

Hello Denise, we are so glad you are happy with our product, we are very proud to make everything here in Norfolk and happy we could resolve the issue with the screws quickly for you.

Valutata 5 stelle su 5

Fantastic Customer Service particularly…

Fantastic Customer Service particularly from Sarah, really kind, polite and understanding, had nice little chats with her,
Great quality products,
Easy Returns process
Microwave shelf in particular, highly recommend 👍

10 febbraio 2024
Non scritta su invito
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Risposta di Indoor Outdoors

Thank you Rhonda for your lovely review and we are so pleased you like our products.

Valutata 5 stelle su 5

My Framola Pergola Kit Is Brilliant

Really impressed with the quality and the shipping was fast! Arrived sooner than I expected. The kits made the assembly a doddle. Thanks, Really Happy.

8 gennaio 2024
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Risposta di Indoor Outdoors

Hello Aidan, thank you so much for your lovely review. We are very proud of our Framola kits, all made and designed here in the UK.

Valutata 5 stelle su 5

Really great company making quality…

Really great company making quality products. I really love that they make and design everything in house. Bought a planter for my garden and it looks great.

14 novembre 2023
Non scritta su invito
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Risposta di Indoor Outdoors

Thank you, we are really pleased that you are happy with your purchase.

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