In general the trip was well organised, though we could not find any ICE events people at St Pancras on the outward journey. The most disappointing thing was the lack of transport returning to the ho... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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food and drink very good -atmosphere inside wasnt brilliant it felt maybe a bit to corporate if that is possible. we thought there might be a DJ after like in the other marquees it was maybe a little... Leggi di più
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We've just returned from an amazing F1 experience in Abu Dhabi. Great company, they really nailed the finer details, special appreciation to Marcus Lenton, our AM, he's a total joy to chat with, full... Leggi di più
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Great trip to Barcelona with ICE to sample a couple of the Michelin restaurants on offer. The event co ordination was very well organised and managed, herding cats sprung to mind after the wine pairin... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
For over 20 years, Imperial Corporate Events has been unlocking access to the world’s most exclusive and extraordinary events for our experience hungry clients. From the high-octane luxury of the Monaco Grand Prix to the palette-seducing splendour of Michelin-starred restaurants, we offer our clients and their guests the chance to dive into new sensory thrills together. So why not cross a few things off that bucket list in a way you never even imagined possible?
Informazioni di contatto
Floor 3, Mercury Place, 11 St George Street, LE1 1QG, Leicester, Regno Unito
- 01162 695979
- info@imperial.events
- imperial.events
4,1
Molto buono
736 recensioni
Ha risposto al 86% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Imperial Corporate Events
Thank you for your kind words! We're so pleased to hear you received great service and that Paddi made such a positive impression, she’ll be delighted. We look forward to working with you again soon!
It was a Christmas present for my…
It was a Christmas present for my husband and John Dart did an amazing job organising everything and keeping me updated.
1 maggio 2025
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Risposta di Imperial Corporate Events
Thank you so much for your kind words! We're thrilled to hear your husband enjoyed his Christmas present and that John Dart made the experience smooth and memorable. We'll be sure to pass along your appreciation to him!
Andrea Bocelli - a wonderful experience!
From booking experience with Marcus to the event itself was great. Marcus was on the end of the phone to resolve any problems or queries I had - in fact every person I spoke to on the phones during the several months from booking to going to the O2 to see Andrea Bocelli were friendly, knowledgable and so easy to deal with. Meal prior to the concert was excellent and the concert itself was amazing with hospitality throughout! Thoroughly enjoyed the whole occasion and looking forward to our next Imperial Corporate Event!
1 maggio 2025
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Risposta di Imperial Corporate Events
Thank you so much for your kind words! We're thrilled to hear that your experience—from booking with Marcus to enjoying the concert—was seamless and enjoyable. It's great to know our team made everything easy and welcoming throughout, and that the hospitality and meal added to a memorable night. We can't wait to welcome you back for your next Imperial Corporate Event!
Okay trip to Monaco, terrible hospitality.
The ICE staff were great and Monaco is always a good place to visit, BUT the hospitality at the tennis was the worst we have ever experienced, anywhere! Tables crammed together in a passage way, we could hardly get to or from our tables, could not get served, and the waiters could not even clear our plates, which is fine as I did not want to eat a seafood starter that had been sitting on the table for sometime before we arrived. We found it claustrophobic, with no view, no room to move, and occasional smell of the toilets, just awful.
Also, I wish ICE would just make an expensive trip slightly more expensive, and book business class flights and decent transfers.
I do not think we will be booking any more overseas trips with ICE.
13 aprile 2025
Risposta di Imperial Corporate Events
Thank you for sharing your feedback. We’re pleased to hear that you had a positive experience with the ICE staff and enjoyed Monaco. We understand your concerns regarding the hospitality at the tennis event and will certainly take your comments into account as we continue to improve our offerings. We aim to provide a seamless and enjoyable experience for all of our guests, and your insights are valuable in helping us enhance future trips. We hope to welcome you back on another adventure with ICE in the future.
We were booked into the Gulf Hotel…
We were booked into the Gulf Hotel understanding it to be a 5star hotel when we arrive it was actually a 4 star and to be honest it should be rated as a 3 star, it was built in 1969 and was very tired, We also flu with Gulf Air who have a Trustpilot rating of 1.6 just shows how bad they were, there was no Tea or Coffee available on the flight, at least Ryan Air has a higher rating, To me if they are charging top dollar then we should expect a lot better than this.
16 aprile 2025
Risposta di Imperial Corporate Events
Thank you for taking the time to share your feedback, and we’re truly sorry to hear that your experience did not meet your expectations.
We understand how disappointing it can be to arrive at a hotel that feels below the standard you were expecting, especially when traveling for a special occasion or after a long journey. While the Gulf Hotel has a rich history since opening in 1969, we acknowledge that parts of the property may show signs of age but is still a 5-star resort.
We also regret to hear that your experience with Gulf Air was not up to par. While we are not directly affiliated with the airline, we understand how an underwhelming flight experience can affect the overall impression of your trip. We appreciate your feedback, and we will ensure it’s shared with the appropriate teams.
Your comments are valuable to us, and we sincerely hope you’ll consider giving us another chance in the future, as we work towards delivering the quality and service our guests expect and deserve.
Top bedrijf
We hebben een hele prachtige bruiloft gehad, met mede dankzij Imperial events.
De service en personeel was top, De nieuwe decoratie is ook heel mooi geworden. Niks op aan te spreken alles was in zn geheel perfect zoals afgesproken.
5 aprile 2025
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Hotel excellent.Hospitality tickets for…
Hotel excellent.Hospitality tickets for racing disappointing.Not a good view from section of grandstand.Too many people for food and beverages.(No seating available,drinks ran out)
Have previously discussed frustration at not being able to upgrade to business or premium economy seats
10 aprile 2025
Risposta di Imperial Corporate Events
Thank you for taking the time to share your feedback with us. We're really glad to hear you enjoyed the hotel — it’s always great to know our accommodations hit the mark.
We’re sorry to hear that the view from your section of the grandstand didn’t meet your expectations. While the facility is positioned at the finish line — one of the most sought-after spots — we understand that personal experience can vary depending on the crowd and the layout of the day. Your comments are valid, and we’ll be taking them into account as we look at future improvements.
We also understand the frustrations around seating, food and beverage availability, and crowd levels. Dubai World Cup Day is an incredibly popular event, and while we aim to ensure smooth service throughout, we recognize there’s always room to improve during peak times.
As for flight upgrades, we know how important comfort is when traveling. While upgrade options were available, they were unfortunately limited and often come at a premium once a package is confirmed. We’re continuing to work with our partners to see how we can offer more flexibility and better value in the future.
Thanks again for your honest feedback. We truly appreciate it, and we hope to have the chance to give you a more enjoyable experience next time.
Be careful
Be careful - pretty unscrupulous and uncaring, tried to charge me £7500 per head for just tickets for US Open which I have since secure for a fraction of this price !
Imperial took my commemts seriously and investigated the issue and have agreed - " the individual will receive re-training" I am going to upgrde the review to 2 stars as a result
26 marzo 2025
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Risposta di Imperial Corporate Events
Thank you for sharing your feedback. We take all comments seriously and strive to ensure our clients have the best experience.
We’d like to clarify that our pricing is based on providing more than just event tickets. We specialize in offering premium hospitality experiences, which include exclusive access, top-tier seating, gourmet catering, and personalized services. These added benefits make our packages more expensive than standard day tickets, but we believe they offer excellent value for those seeking an elevated event experience.
Risposta di Imperial Corporate Events
Thank you for sharing your feedback. We want to let you know that our Sales Manager, Emma is taking care of your complaint. We are committed to fixing this situation and hope to meet your expectations from now on. Once the process has been completed, we would appreciate it if you could consider updating your review. We truly value your input and appreciate your patience as we work towards a solution.
Great really enjoyed
22 marzo 2025
Risposta di Imperial Corporate Events
Hi Mark,
Thanks for your review!
We're pleased you enjoyed your event and hope to see you again in the future!
Point of contact...Ashleigh was great…
Point of contact...Ashleigh was great with all information need for the day.
Great organised day
15 marzo 2025
Risposta di Imperial Corporate Events
Good morning,
Thank you for taking the time to leave us a review.
We're thrilled to hear that Ashleigh was able to provide you with all the information required for your event. We hope that you enjoyed the event and look forward to hosting you again in the future!
I’ve already uploaded a review and no…
I’ve already uploaded a review and no one has taken the time to contact me to discuss.
22 marzo 2025
Risposta di Imperial Corporate Events
Thank you for sharing your feedback with us.
We're sorry to hear that the pre-match hospitality atmosphere did not meet your expectations. We strive to provide an enjoyable experience for all our guests, and it's disappointing to learn that we fell short during your event.
Your comments are invaluable, and we will take them into account as we continue to improve the overall atmosphere and service for future events. We understand that the pre-match experience sets the tone for the day, and we're committed to ensuring it’s engaging and enjoyable for everyone.
We hope you'll give us another chance to provide a better experience during your next visit. If you have any further thoughts or suggestions, please don't hesitate to reach out to us directly.
Thank you again for your feedback, and we look forward to welcoming you back soon.
The telephone manner and organisational…
The telephone manner and organisational on the ground is very good
21 marzo 2025
Risposta di Imperial Corporate Events
Hi Chris,
Thank you for taking the time to leave a review.
We're pleased to read that you have had an overall positive experience with Imperial. We would love to learn more about how we can provide a 5-star experience.
As always first class venue and service…
As always first class venue and service well done and thank you
20 marzo 2025
Risposta di Imperial Corporate Events
Hi Chris,
Thank you for leaving us some valuable feedback.
We're thrilled to hear you enjoyed your recent event with us and hope to see you again in the future!
A sea of Green
A fabulous day at the Cheltenham festival on the Thursday, St Patrick’s day ☘️
A great event, epic racing and so much more to do at the venue, a fabulous table in the Platinum suite, amazing hospitality, good food, drink and well organised to get in an out. We’ll be back next year.
20 marzo 2025
Risposta di Imperial Corporate Events
Hi Gareth,
Thank you so much fo leaving us a 5-star review. We're so pleased to hear that you enjoyed your time at Cheltenham Festival and we look forward to welcoming you next year!
Risposta di Imperial Corporate Events
Hi John,
Thank you for leaving us some positive feedback. We're most pleased to read that you enjoyed your recent experience.
We look forward to welcoming you again soon!
Fantastic event and Gee was excellent…
Fantastic event and Gee was excellent as always.
21 febbraio 2025
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Risposta di Imperial Corporate Events
Hi Nick,
Thank you for leaving a 5-star review. We're so pleased you enjoyed your recent event with us! Your kind words have been passed on to Gee.
We hope to see you again soon!
6 Nations rugby
Thanks to Gee Kaur and Chloe at Imperial for sorting us out great tickets plus food and hotel for 6 nations rugby in Cardiff. A fantastic time, thank you!
15 marzo 2025
Non scritta su invito
Risposta di Imperial Corporate Events
Hi Ken,
Thank you for taking the time to leave us some feedback. We're really pleased to read that you enjoyed your experience at the Six Nations.
We are interested in learning more about how we could improve next time to ensure you have a 5-star experience.
We hope to welcome you to a future event with us!
Really disappointed with the service
Really disappointed with the service - Turned up at the event to find that the promise of provided food and drink was not the case. We hugely overpaid for our tickets when chatting with other people in the box we shared. No one from Imperial was there to host either - Won't be using Imperial again.
22 febbraio 2025
Risposta di Imperial Corporate Events
Good Morning,
Thank you for taking the time to share your feedback—we truly appreciate it. We're sorry to hear that your experience did not meet your expectations. Upon reviewing your event summary, we wanted to clarify that your purchase was for a 'Ticket Only' package, and the inclusions were outlined in your event details, which did not include food or drink.
Additionally, your event summary specified that no team members would be present on-site, but all relevant contact details were provided should you have needed any assistance.
We sincerely apologise for any inconvenience this may have caused and hope to have the opportunity to welcome you back in the future.
A pleasure to deal with and will use again
Great communication and great experience overall
1 marzo 2025
Risposta di Imperial Corporate Events
Good Morning Ricky,
Thank you for taking the time to leave us a review.
We're most pleased to hear that you enjoyed your experience and we look forward to welcoming you back with us soon!
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