They are really great in terms of purchasing on your behalf but if the website doesn't accept their Kenyan credit cards, they'll charge you $5 for every $100 they transfer to the US. It's understandab... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I had difficulty processing payments as the instructions in your Imail Kenya personal account requires one to make payment through Mpesa or DTB. Paybill completely didn't work. DTB worked only to be... Leggi di più
Worst Customer Service ever! Not only do they hide charges, but when you raise a query, they are rude, act as if you are a bother, and it's a favour they are doing you. They do not state that laptops,... Leggi di più
L'azienda ha risposto
DO NOT SEND your packages to staten island NY location.. There is no one to receive packages and carriers deliver packages anywhere on the side of the building .. even if it says dock, probably it go... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Ship anything from USA to Kenya by air with our discounted shipping rates and track your parcels online.
Informazioni di contatto
4901 13th Ave S #1013, 58103, Fargo, Stati Uniti
- imailkenya.co.ke
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 25% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Initially when first time I ordered my…
Initially when first time I ordered my product and got it delivered to you Fargo address, someone had forgotten to inform me of delivery being arrived and if items were shipped, but I guess this was teething issue and has been rectified, I have just ordered my second delivery and happy to see that I am beinh informed regularly
Very consistent service.They ship out…
Very consistent service.They ship out every Monday and though some goods may come repackaged,you get them in one piece.
Very good labeling of packages
Very good labeling of packages. It's very easy to identify them and date they were shipped
Thank you very much for delivering a…
Thank you very much for delivering a package to my friend in Laikipia. The pick up from Sacramento was flawless. Again, many thanks
It is a very able team capable of…
It is a very able team capable of handling bulk shipping. I'm very pleased with the shipment for Mutomo Grain Handlers that was delivered by Turkish through your team
Recently I purchased an item from…
Recently I purchased an item from Amazon,US. Tracking was excellent and my delivery was on time, I used Mpesa, You guys are awesome..
M.Mate
I used them for the first time and I'm…
I used them for the first time and I'm happy with the communication and the use of a help desk where all communication is kep for easier reference
I realized that there is no need to use…
I realized that there is no need to use DHL and pay so much when this company and others like Kentex charge less than 10% of the cost. My trial with this went very well and I'm happy to have received my parcels. Their consolidation is top notch
I appreciate delivery of the packages…
I appreciate delivery of the packages from USA to Kenya but I was charged for delivery from your warehouse in Eastkeigh to Kimathi Street. This never used to be the case. Not sure why I'm being charged now
They will surely go out of their way to…
They will surely go out of their way to accommodate you as a customer. Had a hard time finding the right packaging materials and I spent about an hour with the US personnel locating the correct packaging materials. It was much needed help
I've had my share of problems with a…
I've had my share of problems with a number of shipping companies. Every shipping company out there will delay a package at one point in time. None is perfect but what I loved most about this one is the way they approach their business. You can tell they're really trying hard to get it right. Keep up with the improvements and of course you'll be better at what you do
Had traveled to the US before all this…
Had traveled to the US before all this COVID issue and I've been coming across some nice things I'd love to send home. I shipped some items with these guys and I can back up that they deliver. Charges are just the $13.80 they advertise. They also delivered to my house for Kshs 350
They arranged collection of my shipment…
They arranged collection of my shipment from the sellers location since the item could only be picked up. They did this through FedEx Ground and it wasn't as expensive as I thought it would have been
They are really great in terms of…
They are really great in terms of purchasing on your behalf but if the website doesn't accept their Kenyan credit cards, they'll charge you $5 for every $100 they transfer to the US. It's understandable since I confirmed that's what PayPal charges but I wish it wasn't like that. Amazon purchases were however okay since they seem to accept Kenyan credit cards
The company has a simple yet effective…
The company has a simple yet effective system of letting the customer track the parcels received and those shipped out.
They do provide a dangerous goods…
They do provide a dangerous goods certificate when you're shipping chemicals and that makes it easier to clear goods on your own. The paperwork was done very well and our agent did not have a hard time clearing our chemical shipment
This is a great alternative to…
This is a great alternative to expensive shipping companies like DHL that are keen to overcharge you on taxes on top of hefty shipping fees. I don't know how they do it but it clearly solves a lot of problems for me.
The consolidation done by the company…
The consolidation done by the company really saves you money and I guess saves them money too. It's very good packaging and you get your goods in a timely fashion
Service has been very reliable when it…
Service has been very reliable when it comes to shipment of goods. Communication with the US side was very responsive and that increased the level of convenience we got
Instead of receiving too many small…
Instead of receiving too many small items, they just pack them into one box or sealable bag and deliver. Quite commendable
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