They are really great in terms of purchasing on your behalf but if the website doesn't accept their Kenyan credit cards, they'll charge you $5 for every $100 they transfer to the US. It's understandab... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I had difficulty processing payments as the instructions in your Imail Kenya personal account requires one to make payment through Mpesa or DTB. Paybill completely didn't work. DTB worked only to be... Leggi di più
Worst Customer Service ever! Not only do they hide charges, but when you raise a query, they are rude, act as if you are a bother, and it's a favour they are doing you. They do not state that laptops,... Leggi di più
L'azienda ha risposto
DO NOT SEND your packages to staten island NY location.. There is no one to receive packages and carriers deliver packages anywhere on the side of the building .. even if it says dock, probably it go... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Ship anything from USA to Kenya by air with our discounted shipping rates and track your parcels online.
Informazioni di contatto
4901 13th Ave S #1013, 58103, Fargo, Stati Uniti
- imailkenya.co.ke
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 25% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Super affordable and very fast…
Super affordable and very fast shipping. Work on doing UK too please
If shipping from the US and want goods…
If shipping from the US and want goods delivered to your door with less hustle use this company. It's really straightforward.
This is honestly the best service to…
This is honestly the best service to ship goods to Kenya at the moment. The reviews don't do them enough justice. I mean I got my shipment in 6 days. One thing to note though is that they have their own way of managing deliveries. As long as you are okay with that, you'll be fine.
The process is different from what I'm…
The process is different from what I'm used to but they'll deliver everything intact
Consistency seems to be back
Consistency seems to be back. I like the new shipment timelines
Good prices
Good prices. It's also a straightforward process and they deliver to your house.
Good company
Service has been largely dependable in…
Service has been largely dependable in recent times. Nothing has been out of the ordinary. Note that communication is mostly done on email though
Regular updates that are very…
Regular updates that are very informative. This is one company I don't have to keep contacting just to figure out where my package is. Good service
Best shipping Company
I have shipped at least twice a month…
I have shipped at least twice a month with iMail. When they used Turkish, service was really slow but when they switched, the service really improved.
Honest pricing
Honest pricing. Door delivery. It's like a mini FedEx. Only cheaper. Pricing is inclusive of Customs. If you continue with the speed and the door deliveries, then count me as a repeat customer
The service is perfect for personal…
The service is perfect for personal effects. Good packaging and labeling. No one does it better
I do a lot of shipments from the UK and…
I do a lot of shipments from the UK and US and I most times have an issue with pricing. I've used African Salihiya, Kentex, StatesDuka, Savo and the issue of volume has always triggered bad emotions but this one has the most genuine pricing. You pay for weight. That's it. Nothing else meant to fleece your pockets
Good service with door delivery
Good service with door delivery. I had informed the rider to throw them over the fence and just collected them. Thanks again
Very reliable and fast of late
Very reliable and fast of late. Keep it up
No volumetric charges
No volumetric charges. Less than two weeks delivery. Delivery to your door. I really can't complain.
Unprofessional and frustrating last mile delivery
This was my first time using iMail to ship items from US. My disclaimer here is i had not read any reviews. I have previously used Kentex Cargo who were honest, reliable but slightly expensive. The term "cheap is expensive" is true and especially in this case.
I ordered items online that were all delivered to iMail staten address by 9th August. The items shipped out on the 21st August. This was after following their instructions in sending all details of all packages to ship out. I had a total of 5 packages. They confirmed receipt of 5 packages and shared photos to confirm. I was told that by Thursday, 26th, i will have the goods delivered to me. Things went downhill once the goods arrived in Kenya.
I received the invoice in my inbox to pay for the packages on 27th August despite (delay/ problem number 1). Once i made payments, i was told i would receive the good by Friday, 27th. Delivery was made on Sunday afternoon despite my constant emails requesting information. The cherry ontop of the cake, they have misplaced one of the packages (i have only received 4 packages). The fact that i have to send email after email following up on my package is least to say frustrating. I have no contact number to call other than the contact in USA which no one picks. Right now the most up to date information i have on email is that they have received my information and will contact me... Still waiting to see if this package will reach me. This will be the first and last time i use iMail and would not recommend you use them unless you are comfortable with the potential of your packages missing and dealing with such poor communication.

Risposta di Ship from USA to Kenya
A lot has improved since they started…
A lot has improved since they started using Kenya Airways. Better not go back to slow airlines otherwise keep up the good improvements
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