I booked online and specifically chose a location because it accepted oversized vehicles (the van I was driving was on the list of accepted vehicles). I prepaid and a couple of days later, when I arri... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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These guys were amazing and so accommodating today. Totally professional and very friendly. We were escorting a family member to the doctor closeby, the professionalism was very much appreciated. The... Leggi di più
Ease of booking a spot at the time I needed it. Convenience to NYULangone Orthopedics Building. Lot and workers could not be better. I wish that ICON still had incentives for people who park in their... Leggi di più
Very attentive staff (I.e.. Nathan). I had both a 24 hr reservation and a follow-up reservation the next day for an additional 6 hrs. Nathan totally got it and explained what I needed to do and when I... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Informazioni di contatto
315 East 38th Street and 330 East 39th Street, 10016, New York, NY, Stati Uniti
- (212) 599-8670
Informazione importante
4,4
Eccellente
355 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 84% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great location & professional staff
21 aprile 2024
No problems
No problems! Paid ahead of time online in the ICON app- quick and easy Parking. Used for an event nearby. Had to pay extra for oversized vehicle when I picked up the SUV… but easy and convenient
21 aprile 2024
Fast, efficient & very nice
Garage was convenient since I was having surgery next door. The attendants were very pleasant & efficent.
16 aprile 2024
Friendly and courteous staff
Friendly and courteous staff. Took good care of my SUV. Reserved online. No surprises in pricing, knowing ahead there is a $ 15.00 upcharge for SUVs collected at time of pick-up.
10 marzo 2024
Easy to plan parking ahead and simple…
Easy to plan parking ahead and simple to pay with a discount. We are pleased!
22 febbraio 2024
Easy to use and always provides a value
13 febbraio 2024
Very fast check in and out
9 febbraio 2024
Good and safe location
Good and safe location. Friendly staff and good courteous service.
28 dicembre 2023
Easy drop off,easy pick up!
31 dicembre 2023
I paid it online and when we went to…
I paid it online and when we went to get the car they charged me an additional price claiming my car was oversized. They were very rude.
23 dicembre 2023
Risposta di Icon Parking - REALPRO PARKING LLC
Thank you Tatiana for sharing your experience with us. We always strive to make the booking process as easy as possible for you and are sorry to hear that you were unaware of our oversize vehicle fee. Please note that before our website allows you to finalize your booking, it is required that you acknowledge and accept our terms and conditions which states that an oversize fee of $15.00 per 24 hours will be collected at the location if your vehicle does not meet the standard requirement. The general rule that determines if a vehicle is oversize requires the vehicle to be 181 inches in length or longer, or, 65 inches in height or higher.
Easy transition on app.
17 dicembre 2023
Great welcoming
24 novembre 2023
Rude Overnight Attendant
The guy who works overnight is rude and slow. I asked him nicely to open the gate five time, he walked away for 5 minute, came back, and proceeded to sit down at the desk, instead of opening the guy. Every interaction that I've had with him since he started working their has been negative and I don't know why he still works their. I work around the corner and pay for overnight parking in advance so I don't know why he treats me this way every time.
13 novembre 2023
Risposta di Icon Parking - REALPRO PARKING LLC
Janine, Thank you for taking the time to provide your feedback. We are sorry to hear you had a frustrating experience and we sincerely apologize that our service did not meet expectations. Your comments allow us the opportunity to do better. We are looking into the issue and aim to resolve it promptly. We are confident that your next experience will be worthy of a 5-star review.
Great arrival, very bad departure
Arrival: Great, professional service, everything went well.
Departure: The clerk was rude, and was yelling in the mic for us to move, even though we were alone in the parking. We were 6 with luggages so it took us a few minutes to pack everything in the car, and the employee was yelling in the microphone to get us moving. He could've come to see us in person or just see that we weren't ready yet. There were no other customers around.
1 ottobre 2023
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