Hyundai Motor America Recensioni 131

I bought a Genesis in 2014, financed for 72 months, paid 71 months without missing or delaying not a single payment. I missed my last payment due to switching to another bank. As soon as I received the miss payment notification, I paid off the account to zero balance.
I asked them not to notify credit bureaus because I am getting prepared for buying a house. They notified TransUnion and my credit score dropped 64 points.
I sent them a letter explaining the situation and asking them to give me some credit for paying off the entire loan and apologized for the unintentional mistake.
Instead of pulling the missed payment record, they reported the missed payment to Equifax too.
What this means is:
1-They punish the loyal customer and show no tolerance
2-They don't know what they are doing and lost in paperwork.
3-They don't care if the customer is happy and comes back or frustrated and if goes to another appreciating company.
Either way, I don't appreciate Hyundai Motors America for lack of sensitivity and I will never buy any Hyundai product.
UPDATE: The Hyundai removed the negative report from the credit bureaus. I do appreciate the quality of Hyundai cars but the parts are expensive, the value drops too much, and Fountain Valley credit department employees have no clue what customer relations can do to a company. It's a shame for such good R&D efforts may go to the trash because of bad customer relations. Sooner or later, the bad customer relations will hit hard. In the end, you are manufacturing for the consumer, and you should pay more attention to consumer satisfaction.

SAN TAN HYUNDAI in Gilbert, Arizona;
Racist remarks made at the dealer…………yes, even on these horrible times…………
Even though 3 years ago I was offered the worst customer service on the planet regarding the purchase of TWO Hyundai vehicles at this dealership two weeks apart from each other, I went back recently and tried to give them another chance. The trip to this dealer was to purchase my THIRD car at San Tan Hyundai. I encountered lots of lies and old tactics with several people before purchasing Going back and forth, even using "bait and switch" tactics is what I experienced with an uncanny viciousness. With a LOT of patience on our end we ended up getting a decent deal, THE LAST TIME for us , all our friends and family because we are spreading the word, I promise. This initial small step ended up completely ruined by the inefficiency, lack of professionalism, lack of critical thinking and common sense on behalf of the SERVICE DEPARTMENT four days ago. I bought an extended warranty on one of the cars I was servicing four days ago, if you are reading this STAY AWAY from extended warranties, they DO NOT cover anything and make a big CHUNK of the dealer’s commissions. There are always several excuses or a BUT…. This time it was no exception, Dakota Brown, a service advisor did a horrendous job attempting to help us replace a door latch part which should have been covered by the extended warranty but not in this case.
This dealership is the perfect example of a CHEAP organization who disgraces a great brand. A few months ago, I was in Flagstaff on a job assignment and I took this car for a recall. The technicians on this other Hyundai dealer were charging me a fair price for the repair of the door handle but I did not have the time to wait then. I did go, once I was in Phoenix to visit this San Tan dealership and I did mention I had a hard copy of the estimate by a real Hyundai authorized dealer who should have the same rates, parts prices and labor cost. The advisor Dakota Brown said it did not matter, my estimate had no bearing on the prices and repair options given at San Tan Hyundai. SAN TAN Hyundai decided to steal more money from us, this kid Dakota Brown said he did not want to see the estimate at all. ALL dealers are different he said.
In the end we paid MORE money, wasted a lot of time, got a lot of aggravation because they wanted $200 dollars more than the what the Flagstaff service department was charging for the SAME repairs. I was denied a LOANER even though I set up the appointment two weeks in advance, I was denied a rental car, I even tried and offered to share the rental expenses with the dealer. NO, NO, NO, I was told by Dakota Brown. I am sorry but NO blurted Dakota Brown. The service director Robert was busy with a lady complaining at his office, so I decided to show a little bit of respect and I left on an UBER car. Getting caught robbing on a repair job on any business is something that has been a shame specially if it accompanies RACIST innuendos on behalf of Robert, the Director of the service department, (it bears repeating). While on a conversation with him over the phone and about the subject in question he pulled the “YOU HAVE AN ACCENT” I do not understand what you are saying. That is because I was clearly telling him the truth about the practices used at the service department. LET’S STEAL as much as we can from these customers!!!!! The resolution took a few hours while they were trying to figure out how to explain what they were trying to do. We emailed the estimate 4 times to Dakota Brown, they said they never saw it.

Shame on this service department personnel, the director Robert and the dealer’s General Manager TOM Schuern for not having the COJONES to at least “match the price” THEY did not do it.

Bought a new 2019 Hyundai Kona EV for $40000 and according to Hyundai it should drive 258 miles on full charge. After only 400 miles, despite driving lightly in Eco mode without heat or ac, the car never will go over about 226 miles in total range. The dealer had the car for 2 weeks and together with Hyundai Motor America says the car is within normal specifications despite it being widely advertised and touted as having 258 miles of total range. Hyundai is either denying there is an issue with this car or they are exaggerating the range based on EPA results which are not real world apparently so false advertising. Don't let others tell you it's because of how it's driven, if you use the car in a normal manner it will not see more than about 225 miles of range in my experience so should be selling for much less.

Do not trust Hyundai. I had a lease for 3 years in NY and paid exactly what was agreed. I got another lease and moved to Florida, all of a sudden I am being charged tax on top of the lease. How can the highest tax state be exempt but Florida is not?

I almost got killed when the DCT Transmission in my 2017 Hyundai Tucson completely failed and lost power while merging onto the freeway. Although repaired under warranty, they refuse to acknowledge the defective DCT transmission design. Hyundai Customer Care is horrendous. The first rep was an immature boy who felt the need to laugh at my situation. The next 'manager' was a non-responsive liar. She created some B.S. story about the "Lemon Law" which my car didn't fall under - and offered a 'goodwill of $600 along with deceptively forcing you to sign your rights away with some bogus legalese. Then when you get the 'Supervisor", Dong Hoon Lee (possible nepotism hire of CEO Kyung Soo Lee), he tells you he's the end game - and offers $1000 take it or leave it, without the legalese. One week later I receive a Class Action Settlement notice regarding this car's defective transmission (so Hyundai Knew). This is horrendous service to customers who spend $30,000+ for a mode of transportation that should be dependable - and manufactured with tested components, not to be a death machine that could cause harm and injury to the driver, it's occupants, and the others on the road when it's properly serviced. Hyundai is DECEPTIVE - and their Customer Care is an embarrassment. The reviews on Glassdoor and other sites describe the problems at Hyundai - and it isn't pretty.

Just leased a 2018 Kona. Very disappointed with performance of the car. It is ver sluggish, too much wind and tire noise. The ride is not very comfortable, very bumpy. Turning radius is very large. It does not handle very well on curves and high speed. I wish I can return or replace the car and not have to wait 3 years. Very disappointed with the whole deal

Best warranty, great people

Brand new vehicle was delivered to me without a pre-delivery inspection being performed. This lead to the dealership's failure to discover a disconnected hose between the turbocharger and intercooler. I had to bring the vehicle back to be fixed less than 10 days after taking ownership when I became suspicious of the lack of power and popped the hood myself. The Hyundai dealer was extraordinarily rude and unprofessional, and refused to acknowledge their mistake or provide compensation in any way. Complaints to Hyundai corporate were also met with deaf ears. My whole family has a Hyundai, but they just lost dozens of potential sales. Can't post review on dealer site because they use intimidation and scare tactics until you take them down.

First car and worst car. GDI engine had terrible carbon build up with less than 18k miles.

I just currently bought a 2012 Hyundai Genesis 5.0 R-Spec sedan I was a little skeptical at first but now I am completely satisfied this car is an absolute Beast with 430 horsepower 0 to 60 in under 5 Seconds this car more than met my expectations I bought the vehicle because it only had 21,000 miles on it I purchase an aftermarket warranty 8 year 80000 miles because the 10-year hundred thousand mile warranty is not transferable from the original owner. I've owned the car over a year now and I'm currently looking at purchasing a new Hyundai now that I know that I'm completely satisfied with this brand it seems every year that cars quality keeps getting better and better. Two thumbs up for Hyundai when it comes to the Genesis with the 5.0 V8 engine.
I'm currently looking to purchase a 2018 Hyundai Genesis sedan with the 5.0 L V8.

My new 2018 Santa Fe Sport Ultimate w tech package is a perfect vehicle for us. The price paid was more than fair and the value given to us in trade for our 2008 Azera with 204,000 miles was fair. Excellent buying experience and very happy to have our new SUV!