Hyundai Motor America Recensioni 131

Do not believe the bold statements in their web sites, especially their customer service department.
Bunch of useless people who does not care about their customers at all .
They will let you wait 6-7 weeks while you think they are there to help you all what they do cover tehir ass, I highly recommend get a layer and sue them from day 1

I have a lease on a Kona EV that ends on 6/30/23. I bought the lease out on 5/23/23 making the buyout payment through the Hyundai Motor Finance website. The funds were deducted from my bank account on 5/30/23. I have spoken to 12 people at their customer service line, my complaint has been escalated 3 times and no one can get a title release for me, so I can register the vehicle in my name. The registration will expire on 7/1/23 and I will not have a car that I can drive.
I can not speak to anyone in the lease release department, so no one in customer service can tell me why I have not received the paperwork that I need. I have spoken to 13 people over the past month, they all say it's not right, but even the escalation department can not fix it.
Bottom Line they have my $19515.89, I made every lease payment on time through autopay and I can't
TITLE or REGISTER MY CAR!
Hyundai Motor Finance PO Box 20829 Fountain Valley CA 92728 866-771-3663

My car recently seized while I was 4 hours away from home. After doing some research, I found there was a campaign 966 that involves knock sensors and a software update. I had it towed to the local dealership (where it still remains) and I am being told that this massive company cannot help my situation. I still have a loan on the vehicle, I always provided regular maintenance and feel like I am just a little person who has bought MANY Hyundai vehicles in the past and am totally getting screwed. I intend to contact every avenue (social media, corporate offices, etc) until this situation is rectified. This campaign should have been a recall and I should have been contacted. I may just be another little person who purchased your vehicle but I am about to make big noise for your company.

This has nothing to do with the vehicle, it has to do with the maintenance service I received from two different autoships. One was the Hyundai dealership in Columbia, Mo. I use to use their service frequently until the last couple of times when one, the mechanic got oil smears all over the engine cover, had also gotten some on the engine and every time I would start the engine, you smelled burning oil! I brought this to their attention and that when on the second time in they were rude and the service manager was abrupt and came across as if I was wasting his time, and it took forever to just change the oil, over an hour. I feel they cheat people there too, taking an hour and charging an hour no doubt. Then they came back with the technician saying that the steering was going to need to be worked on and that it was leaking fluid and would cost over one thousand dollars and that it would have to stay overnight. I told them no. Next day I went to check to see if there was leaks after looking up on the web what I need to look for, and would you know it I found absolutely nothing; no fluid leaks, nothing. Just need to stop up the power steering fluid and haven't had any kind of a problem. I noticed they like to come back to people and tell them you need this or that done and that it's going to cost a lot of money. This is Joe Machens Hyundai in Columbia Missouri.That's when I just quit going back to them! Then I found a dealership in Jefferson City, MO. The first time I took it in they couldn't have been nicer, but when I got the auto home and did a check the mechanic just barely filled the oil but it wasn't enough to make a scene about. Then yesterday when I took it in for it's regular maintenance, these people were rude, not to me but to someone he had just gotten off the phone with. I thought, "man, if that person heard what you just said they would never come back here again!" They were a bit busy but I had a scheduled appointment and was there over an hour. Got the vehicle home, popped open the hood and there was oil smears again on the engine cover. And not just that but I didn't notice this at first until I got home, but he managed to get oil from his fingers on the trim on the door, and there was a boot print on the running board of the passenger side of the car. Why would that be there in the first place? All in all I am very dissatisfied with the service I've received from both auto dealerships service bay! I won't be going back to this one again either. It's a shame when you put your trust in places to do the right thing and with care, then they screw it up.

Until recently, I was a loyal Hyundai purchaser...purchasing 5 Hyundai vehicles over the past two decades based on the good build quality of their cars and their excellent vehicle service warranties. However, I have recently soured on the brand based on the performance of Hyundai USA's customer service center. I never have encountered a more useless customer service division in my life. I received a Safety Recall notice for my vehicle about 3 months ago in Feb 2023 for required repairs to a crtical safety component (ABS brake system). When I attempted to contact Hyundai USA customer service to get info about how to get said repairs done given my special circumstances, Hyundai USA customer service has pretty much ignored me. Despite contacting them more than a half dozen times, I have been waiting almost 3 months just to get info on what/where/how to get the necessary repairs completed on my vehicle. I expected much more from a multi-national corporation They have responded slowly to calls/emails, provided only scripted answers with little substance, and shown no genuine concern. I would advise others looking to purchase a new car to ignore Hyundai USA's customer satisfaction claims and investigate at other vehicle brands that have verifiable customer service credentials. If Hyunda USA truly cared about me, a 20+ year customer, they would continue providing support to me throughout my vehicle's life cycle (I own a 2017 Santa Fe Sport with only 26,000 miles on it, with zero accidents). Unfortunately I have had learn the hard way that their customer service claims are only designed to sell cars, not to truthfully communicate their performance

I leased my fourth Sonata and it will be my last. No issues until the last 6 months I have always had autopay setup for the 15th of each month. Over the past 6 months Hyundai finance start calling on the morning of the 14th through the 15th demanding payment as many as 10 calls a day. I have told them repeatedly I have autopay they apologize and start their harassments all over again the next month.

Don't buy a Hyundai or Kia. My airbags failed on two separate accidents. One was a side direct hit. I have a torn rotator cuff, which requires surgery. And then the car burned, and I was almost killed. Check the nhtsa site too. Junk. The accidents happened in 2018 and 2019, and it was an inferno in 2021.

12/19/2022

2017 Hyundai Tucson Engine gave out
On 09/09/2022 the engine on our 2017 Tucson gave out with 68,121 miles on it. We were about 4 miles from home when the engine loses power, unable to accelerate. We get home with the car running on idle, thinking it might be a relay, I unplug and reconnect the battery. The vehicle still does the same thing will not accelerate in drive or reverse.
I call Fiesta Hyundai in Santa Fe NM to inform them of the issue. The car is towed to Fiesta Hyundai on 09/12/2022. Service personal tell me they will call me when they check the car. They call me the next day saying the engine is knocking and will have to be replaced. They inform me they need to call Hyundai corporation to ask who is going to pay for the engine replacement (Hyundai corporation or Extended warranty). A few weeks go by before I am informed that Hyundai corporation will cover the engine replacement. However, the parts to replace the engine must come directly from Hyundai Corporation. It takes 9 weeks for some of the parts to come in, at which point the short engine block received was damaged!
We now wait another 4 weeks to get another engine block taking. Taking it to 13 WEEKS we have been without a car because Fiesta Hyundai could not even provide us a loaner. I went to see Fiesta Hyundai Fiesta Hyundai on 12/13/2022 to get a status, the service department told me they had a loaner for me to come and pick it up tomorrow. Later that same day, they call to inform me the engine has come in and the Tucson will ready for pickup tomorrow afternoon (12/14/2022). I do not know if it was Fiesta Hyundai Management or Hyundai Corporation who are responsible for the time it took to replace the engine however, having to wait 13 weeks is completely unacceptable! I have been a loyal customer of Fiesta Hyundai/Hyundai Corporation & have owned several Hyundai’s over the years. In the near future when I go to purchase a new vehicle, I do not believe it will be a Hyundai. It does no good for Hyundai to have a 10 year drive train warranty /or pay for the extra money for the extended warranty if they have to sit around for over 3 months to determine who will pay for the engine replacement, and have it repaired.

Benicio Valdez
(Disgruntled Customer)

I have a 2022 Tucson Hybrid Limited. Cost nearly $43k out the door. Drove through a deep puddle on a residential road (in my development) during a South Carolina rain storm. The heat shield in the rear for the gas tank came loose and fell down on the driveshaft. Get this, it's attached with 2 stanchions that are GLUED TO THE FRAME!!! The glue let loose (imagine that!). Dealer charged me $300 to repair and Hyundai says it is not their problem (even though the car had less than 4k miles on it and was 6 months old). I filed a claim with National Consumer Affairs' team. They were no help at all. Finally filed a complaint through Customer Care. Don't expect that it will go anywhere which is why I am writing this review. On top of that, they advertise 37mpg and I have never been able to get more than 30mpg out of a tank despite trying for months to baby it to get the advertised mileage. Also, when I bought the car the Blue Link did not work. Took a month for them to get it to work and they never gave me a credit for the extra month. Caveat emptor!! This was my 3rd AND LAST Hyundai. I am selling it this week after only 7 months of owning it.

DON'T EVER LEASE A HYUNDAI!!!! I'VE BEEN TRYING TO CLOSE OUT MY LEASE FOR MONTHS NOW!!! THEY KEEP BILLING ME FOR ANOTHER LEASE PAYMENT EVEN THOUGH I TURNED IN THE CAR BEFORE I HAD TO MAKE ANOTHER LEASE PAYMENT. THE DEALERSHIP I TURNED IT INTO DIDN'T NOTIFY HYUNDAI THAT I HAD TURNED IN THE CAR FOR ALMOST 3 WEEKS. LUCKILY, I HAD THE DATED RECEIPT TO PROVE IT. SUPPOSEDY THEY BACKDATED THE TURN IN DATE THAT I ACTUALLY TURNED IN THE CAR, BUT AS THIS PROVES, NO, THEY DIDN'T. THEY ARE TRYING TO CHARGE ME FOR EXTRA WEAR AND USE DAMAGE WHEN I HAVE THEIR INSURANCE, PURCHASED AT THE TIME OF THE LEASE FROM THEIR DEALERSHIP THAT COVERS MORE THEN 3 TIMES THE AMOUNT OF THE DAMAGE THEY ARE BILLING ME FOR. I'VE BEEN TRYING TO GET IN TOUCH WITH THE SUPERVISOR AT HYUNDAI LEASE END FOR OVER A WEEK NOW AND AM TOLD EITHER A. THERE IS NO ONE HERE BY THAT NAME. B. THERE ARE NO SUPERVISORS, WE ARE ALL TRAINED AS SUPERVISORS, C. NO, I'M NOT GOING TO TRANSFER YOU TO A SUPERVISOR AS THERE IS NOTHING THEY CAN DO THAT I CAN'T.

HORRIBLE, HORRIBLE COMPANY!!!!!!

AND THEY JUST KEEP GETTING WORSE AND WORSE!!! I'VE FINALLY BEEN DEALING WITH SOMEONE AT "CORPORATE" WHO PROMISED ME A CALL BACK LAST FRIDAY WITH A RESOLUTION. BIG SURPRISE - NO CALL BACK, NO RESOLUTION. IF I CALL THE MAIN OFFICE AND ASK TO SPEAK TO HER SUPERVISOR, I'M TOLD THAT I NEED A CASE NUMBER, WHICH I DON'T HAVE. THE OPERATOR WON'T EVEN TRANSFER ME TO HER SUPERVISOR WITHOUT THIS MYTHICAL CASE NUMBER. SHE TOLD ME THAT THE ONLY WAY TO GET IT IS TO CALL THEIR CUSTOMER SERVICE LINE WHICH GOES TO SOME OFF SHORE, THIRD WORLD, UNDER DEVELOPED AND UNEDUCATED COUNTRY WHO DOESN'T UNDERSTAND A WORD OF ENGLISH. JUST LIKE HYUNDAI - LET'S KEEP THE CUSTOMER RUNNING AROUND IN CIRCLES UNTIL THEY JUST GIVE UP AND GO AWAY!!!!!

I have a 2022 Hyundai Tucson. Beautiful car with all the added features you could wish for Leather is a light gray and I feel the product is defective . (Seat covering). It is taking on the color of my clothing —specifically jeans (old and faded jeans I might add). I have had other new cars with similar colored leather and never had this problem. Covering the seat is not an option or I negate the cooled seat feature. Hyundai Corp has not been helpful at all. Will never deal with this company again.

They ripped me off and broke my car.
They ripped me off and broke my car, and ripped me off again. Read before you get a Hyundai.
Summary timeline:
12/21 Paid $790.94 for the 72km service (2017 Elantra)
12/21 Paid $484.58 to replace two front brake pads
12/25 The car wasn’t turning on properly
1/3 Sent the car in again & paid $464.84 for the battery
What’s the chance of my car breaking 4 days after I sent it in for service? Within 2 weeks I had to pay $1,732.28. My car was working well before I sent it into service, and got it back with the battery drained and the car wasn’t working after 4 days. I’m never taking my car in for Hyundai service again. I would not recommend anyone to get Hyundai service from the dealership, and will never buy a Hyundai again. (Canada)

They ripped me off and broke my car, and ripped me off again. Read before you get a Hyundai.
Summary timeline:
12/21 Paid $790.94 for the 72km service (2017 Elantra)
12/21 Paid $484.58 to replace two front brake pads
12/25 The car wasn’t turning on properly
1/3 Sent the car in again & paid $464.84 for the battery
What’s the chance of my car breaking 4 days after I sent it in for service? Within 2 weeks I had to pay $1,732.28. My car was working well before I sent it into service, and got it back with the battery drained and the car wasn’t working after 4 days. I’m never taking my car in for Hyundai service again. I would not recommend anyone to get Hyundai service from the dealership, and will never buy a Hyundai again. (Canada)

I have been chasing a refund for 4 years. Hyundai agrees they owe it to me. Faxes, emails, calls, lies, promises, more lies, faxes, emails, calls. 4 years. The check is always allegedly in the mail. They are a disaster. I will never deal with them again once I get this check, which will be never.

They sold me parts that didn’t function and while on vacation I had to put old parts back in to replace them. I’ve tried to get a refund for months. Not only for the parts that never worked but for the dealer charges for fixing the situation. $600 and I’ve had to file in court. Their customer service kept asking for more and more info and I played the game for a while but after months and ridiculous requests for additional info I had to complain and complain. I finally reached my limit and filed a case

My quite new Santa Fe PHEV is in a garage in Denmark (DC90162) waiting for spare parts. It has been difficult to get an answer about when I can get my car, but today the company Andersen Biler gave me info, that it will not be ready for the next three month.
Why produce a car without being able to deliver spare parts. It makes no sence !!!!

Does Hyundai mean “ we don’t care?” My Santa Fe car engine blew up traveling from California to Utah. I spent $1000 to tow it to SLC, had to rent a car to complete my vacation. Car wasn’t done a week later so had to rent a car to go home to California. All in all because of this failure I’m out $1500 on an issue associated with two recalls. Yes they fixed the car and yes they sent to me in CA. But they would not help me at all with expenses incurred and the customer service person was rude and would not return calls. I’m done.

I really like my car, esp the great gas mileage I get, when it is running properly. Went thru a horrible ordeal last year with my 2018 Sonota, the hybrid system failed and vehicle shut down multiple times while being driven...2 visits via towing service to 2 service depts in less than a week. 1st time was told couldnt duplicate problem, nothing was fixed and told me to come pick it up, despite telling them my reservations about driving a vehicle with history of shutting down they said couldnt do anything else and so i went and got it only to end up on side of the road 2 days later with same problem. Very upsetting to be in heavy traffic when hear that warning sound, see the message on dashboard pop up and feel power go out. So glad i was able to safely coast off road and into a parking lot-- where i waited for 2 hrs. It was towed per Hyundai roadside assistance's instructions to a different service dept this time. It took weeks of wrangling to get the vehicle fixed. It actually ended up having to be hauled back to the 1st service dept again just 2 days after getting it back from 2nd, because they failed to reattach a hose and all the fluid poured out ( that was the 1st time driving it since towed back to me--long story, but simply put I knew from the conversations I had with the employees that they couldnt be trusted and after hearing so many lies from them and the rep with Hyundai customer service office assigned to our case, i didnt want to take the chance of driving it over an hour on busy interstate back to my house. Good thing i paid to have it towed!!) I contacted the corporate customer service office multiple times throughout the ordeal hoping to get support, but that didnt go as well as had hoped, at one point they finally admitted there were not enough technicians qualified to work on the hybrid vehicles. Eventually I guess the person assigned to our case got tired of dealing with it...imagine how it felt on my end...she started avoiding my calls, failing to return messages. I spent hours on phone seeking help from various employees at corporate office, but ultimately felt that noone saw it as big of a safety issue as i did. I was hoping that after I finally got it back last year that the situation was resolved, but yesterday the vehicle has given the same warning: "check hybrid system. Turn engine off" when called the dealership, the one it was purchased from and whose service dept had it twice last year for same hybrid system problem, was told the next available service appt is 2 weeks away....here we go again...... 😭

Paid my Hyundai off a month and a 1/2 ago they have never released my lien or sent an electronic title to my state and therefore I cannot sell my car. have called 10 times written and emailed. 0 customer service. Finance with anybody else!!