Hunt ADR Limited Recensioni 

Had so many problems on our holiday with Jet2 that it took nearly a year to get to the final stage. Jet2 came up with every reason under the sun not to supply compensation and finally used Hunt ADR. What a mistake, it appears that Hunt are part of the travel industry cartel with nobody really impartial or independent. The Arbitrator from Hunt only looked at certains areas that went wrong, quoted only partial parts of the Jet2 terms amd conditions which benefitted Jet2 and even made a mistake in the final award letter. What a joke BEWARE of both Hunt and Jet2 because as soon as they have your money there is no way you're getting anything back when things go wrong!
UPDATED
Wish I not used Hunt ADR and gone to small claims court, at least I could have put my point of view across and run through evidence. Hunt VERY selective of what they respond to in their decision letter and take Jet2 t+c's out of context to suit the travel companies agenda.

The administration required of claimants who are pursuing a case against a travel agent, via Hunt Arbitration, is not user friendly. The format requirements and the process for uploading files (etc) is incompatible with claimants' Smartphones but is suited to those with full office equipment, such as travel agents. Furthermore, only one of Hunt Arbitration's six items of correspondence that they said was posted by mail, arrived. Similarly, telephoning Hunt Arbitration, always resulted in leaving a message on an answering machine and, at best, a return call would take several days to a week. This was unsatisfactory when the cases have timed deadlines. Meanwhile, it is a stressful time and these obstacles are debilitating. The travel agent / respondent in our case told us that (1) there is no ombudsman for the travel industry, (2) that ABTA is an Association, which takes payment from travel agents and that ABTA will rule in favour their income source. They added, (3) Hunt Arbitration is handpicked by ABTA and will be biased in favour of the travel agent. We hoped this was not true but, certainly, there is no independent ombudsman and we found that Hunt Arbitration accepted the travel agent's untrue narratives that were wholly unsupported with any reliable evidence: the travel agent's untruthful evidence included handwritten notes submitted more than a year into the process that they claimed was the content of a phone conversation, which they claimed to have made but which, in truth, never took place. The content of the fictitious phone call was intended to rewrite history and divert from the truth. The travel agents were not required to prove the phone conversation had occurred but, if required, could not because they had not made the phone call. Meanwhile Hunt Arbitration disregarded the truthful account that we evidenced with the travel agent's Terms and Conditions to support our case, dated and timed emails and official documentation from relevant third parties. The travel agent in our case introduced a fictitious 'landslide' (as an 'act of God') to replace a truthful, temporary rail derailment so that they could rewrite a version of events that favoured their narrative. All the official documentation from the relevant authorities referred to the derailment as it was but the judge agreed it was a landslide and favoured the travel agent's claim. It appears the travel industry can say anything, without proof and in the face of opposing evidence.

Very clear and competent process and excellent updates on the case from the agent at all times. This made a stressful issue much easier. Thanks

Failed to administer the arbitration in accordance with the ABTA scheme to favour their ABTA member. The rules of the scheme are written and published by ABTA and you would think it reasonable that cases be processed in line with those rules, but apparently not!

July update - Rather fittingly the reply to my complaint is eleven days later than that allowed in Hunt ADR's complaint procedure. Also worth a note that Hunt ADR also missed the date of reply noted in the correspondence they cite.

August update - CTSI (the scheme custodian) have confirmed they 'will now address the issues that (I) have raised with the ADR body directly and take further action with the body, as necessary. Any non-compliance issues that are identified...will be reported to the Department of Business and Trade.

Overall very pleased though the portal used for cases is not terribly user friendly and some of the facts provided were misinterpreted in the final ruling, though this did not impact the outcome.

Hunt ADR is a very professional arbitration service. If you feel you have a good case against TUI, use them, because TUI will not assess your complaint properly. In our case TUI offered a £170 holiday voucher, (this is probably less than any profit they would make on a new booking!) and hoped we would go away. Talking to ABTA had no effect, they are both toothless and useless, so the final stage is Hunt ADR. Having worked for the Financial Ombudsman Service as an Arbitrator, Hunt ADR lived up to our expectations and delivered an impartial and comprehensive written adjudication outlining the facts of the case and the reason for their decision, which was a full refund of £3,500, within the time-frame outlined at the start of the process. If you have what you believe is a good case do not let TUI off the hook and do not hesitate to use Hunt ADR. The only criticism is that the whole process, from original complaint to TUI, through the waste of time that was ABTA, and Hunt ADRs processes, was very time consuming (not Hunt ADRs fault) and quite stressful, and no compensation for distress and inconvenience is available.

I recently completed the CMC accredited mediation course with Hunt ADR. The training was much more challenging than I expected, as a person who has mediation experience. Consequently, found it very rewarding. Great role plays worked into the training so it was very engaging. Highly recommend.

I have successfully completed the intensive and enjoyable mediation course accredited by CMC with Hunt ADR. The online materials, website videos, and practice role-plays provided by Hunt ADR were extremely helpful in preparing me for the assessment. Hence, I would highly recommend Hunt ADR to anyone interested in mediation.

All aspects of my claim against TUI UK were awarded in my favour following ABTA arbitration conducted by Hunt ADR.
The arbiter reviewed the clear evidence, the response from TUI and justified all 3 aspects of my claim by legal case precedents cited by the auditor.
Claimants need to be IT competent .Loading evidence was easy, the format for responding to “respondents defence” was not so user friendly (inserting key information to address specific points) and could be improved.
A key advantage of arbitration is it forces the respondent to address the issues raised. During my attempts to settle prior to arbitration TUI had repeatedly failed to do so
In my case TUI finally acknowledged mistakes & have acted responsibly and as directed settled in full.
It was also only fair that my settlement took into account my actual losses and aspects of stress caused.
It’s taken a lot of time and energy , now almost 18 months to resolve what should have been settled long ago but good to have had back up of arbitration to finally get a fair resolution.

Thank you for your support.

I recently completed the CMC accredited mediation course with Hunt ADR. The training was intense but enjoyable and the role plays prepared me well for the assessment. Highly recommend.

Excellent process and very supportive. Some of the online stuff is difficult if you're not very IT savvy, but it's well worth taking the time to get it right in the end.

Learning with Hunt ADR Ltd was such good practical experience for me, as this prepared me for the end point assessment and has given me the confidence to put this into practice. I can not recommend this company highly enough, as they will certainly get you to where you need to be as an accredited Mediator.

I trained on the mediators course with Hunt ADR and enjoyed the course whilst also learning a great deal.
I would highly recommend the course for anyone wanting to train in this field. The support, encouragement, professionalism and expertise of those leading the course is exceptional.

I cannot recommend this provider highly enough.
I took part in 5 days of online mediation training with them and thoroughly enjoyed the course. It was fast paced and energetic in the presentation, the online learning platform for the pre learning and support materials is professional and well presented.
The interactive role play learning sessions built up the skills required for the end of the week practical assessment which I felt well prepared for.
I would not hesitate to look at further training with Hunt ADR.

I undertook the CMC accredited mediation course with Hunt ADR. It was an excellent course that really prepared us for the assessment. Lot's of roleplay and overall very informative as well as being enjoyable.

After a cabin ceiling collapsed on our cruise (TUI) we were offered a shoddy compensation offer of £125 each. We were moved 4 times and spoke to the Hotel Director, chief engineer, chief Health and Safety officer and chief of something else and yet none of them took responsibility for ensuring that the second week of our holiday ran smoothly. The final cabins carpet flooded following torrential rain in Italy and we were on the verge of trying to come home, but sat it out as this was my first cruise in 4 years due to Covid. We had no joy with TUI on our return, so we sent our case to ABTA , but TUI came back with the a slightly increased offer which we rejected. ABTA informed us we could try arbitration and sent a link to Hunt ADR, so we duly sent off our photographs clearly showing the collapsed ceiling etc and we thought great, things will happen….. WRONG!!! 6 1/2 months later we’re still no further forward. Zero communication from Hunt ADR and I have to chase them to see what is happening. Funnily enough they’ve just added insult to injury and what’s worse is we’ve paid them for the pleasure. Totally unimpressed with the “service” and would never recommend them in a month of Sundays. If I could give a minus score I would!!!

Easy to use and helpful staff. Happy with outcome which was fair.

I have just attended an intense, but excellent, online qualifying course as a Mediator with Hunt ADR. The course was efficiently and expertly taught and administered, with a wealth of supplementary materials. The subject is fascinating, the purpose is useful, and Civil Mediation Council accreditation is a worthwhile aim.

Highly practical and professionally delivered content. I am a Solicitor of 20+years and had wanted to qualify as a Mediator and expand my legal service skills.

Greg Hunt and his team in this case Kelly and Colin delivered a comprehensive course which has left me feeling fully equipped to start my mediation journey.

Excellent communications throughout with a very fair and reasonable outcome.
A very good service. Thank you.