HSL Chairs - Stockton-on-Tees Recensioni 

142
•
TrustScore 5 su 5

4,9

Ross Road, Portrack Lane, TS18 2NH Stockton-on-Tees, GB

•

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We visited the Stockton store and saw furniture that we liked, so returned on the following week to place our order. Jill was extremely friendly and was very helpful with our colour choices for a thre... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

If there had been six stars, I would have selected that as the service we received from start to finish was excellent. Both Alli and Steph were extremely friendly and not pushy in any way. They went o... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We we're made to feel welcome from first speaking on the phone, entering the shop to throughout our shopping experience. The ladies at Stockton Upon Tees are so friendly and helpful we were litera... Leggi di più

Valutata 5 stelle su 5

Had a bed delivered today by HSL, very professional from start to finish. From ordering in the Stockton branch to todays delivery everything was excellent. Everything explained and shown to my elderly... Leggi di più


Dettagli dell'azienda

  1. Negozio di mobili
  2. anche in
  3. Fornitore di attrezzature per disabili
  4. Fornitore di ausili per la mobilità
  5. Mobilificio

Informazioni su HSL Chairs - Stockton-on-Tees

Scritti dall'azienda

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Scritti dall'azienda

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Informazioni di contatto

  • Ross Road, Portrack Lane, TS18 2NH, Stockton-on-Tees, Regno Unito

4,9

Eccellente

TrustScore 5 su 5

142 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(142)

4398 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great Customer Service

We visited the Stockton store and saw furniture that we liked, so returned on the following week to place our order. Jill was extremely friendly and was very helpful with our colour choices for a three piece suite and footstool. Another kind assistant brought us coffee and biscuits, which was a lovely gesture. The lady manager also assisted with her knowledge of the products. It was in all, a very nice experience to be given such good customer service. Sincere thanks to everyone who assisted us. Also, just so pleased that our new furniture is made in the UK and not coming on a slow boat from China. Buy British! 🙂

25 settembre 2026
Logo di HSL Chairs - Stockton-on-Tees

Risposta di HSL Chairs - Stockton-on-Tees

Hello,
Thank you very much for taking the time to share your kind feedback with our team. I am so glad you enjoyed the warm hospitality, helpful recommendations on styles and colours, and the knowledgeable assistance provided throughout your order process. It is wonderful to know that our refreshments made your time with us even more comfortable.
We also appreciate your support for hand crafted furniture, made lovingly in West Yorkshire.
We hope you will enjoy your new living room furniture for many years to come and look forward to welcoming you back in the future.
Kind Regards,
Chantelle Boddy
Customer Care at HSL Chairs.

Valutata 5 stelle su 5

If there had been six stars

If there had been six stars, I would have selected that as the service we received from start to finish was excellent. Both Alli and Steph were extremely friendly and not pushy in any way. They went out of their way to make us comfortable as I have Progressive MS and had my therapy dog (Humphrey) with us. We weren’t hurried and were perfectly happy with our purchase. A good price and quick delivery by Alex and Dean was all we could have asked for. Many thanks, John, Val and Humphrey.

17 settembre 2026
Non scritta su invito
Logo di HSL Chairs - Stockton-on-Tees

Risposta di HSL Chairs - Stockton-on-Tees

Hello,
We are so glad you had such a wonderful experience with us. Hearing that our team made your visit comfortable, unhurried, and welcoming for your entire family, including your therapy dog, means the world to us. We take great pride in accommodating all of our guests' unique accessibility needs with patience and care. It is fantastic to know that both the purchasing process and the final delivery exceeded your expectations. Thank you for your kind words and for choosing to shop with us.
Kind Regards,
Chantelle Boddy
Customer Care.

Valutata 5 stelle su 5

Ordered new chair

Ordered new chair, bit expensive but was given a discount and Jillian the sales person was very helpful. Would recommend.

30 settembre 2026
Non scritta su invito
Logo di HSL Chairs - Stockton-on-Tees

Risposta di HSL Chairs - Stockton-on-Tees

Hello,
Thank you for the review. We're happy to hear that our team was able to help you find a great price on your new chair.
I'm sure you will find your investment worth it with the many evenings of comfort your new chair will bring.
Kind Regards,
Chantelle Boddy
Customer Care.

Valutata 5 stelle su 5

The staff were welcoming

The staff were welcoming, knowledgeable and very professional. We dealt with the area manager and it was a pleasure and we were given great advice would really recommend.

2 settembre 2026
Valutata 5 stelle su 5

Had a bed delivered today by HSL

Had a bed delivered today by HSL, very professional from start to finish. From ordering in the Stockton branch to todays delivery everything was excellent. Everything explained and shown to my elderly mother in law. Todays team were very polite and friendly thank you to Craig and Lee.

14 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

Great 5* shopping experience. We we're made to feel welcome from…

We we're made to feel welcome from first speaking on the phone, entering the shop to throughout our shopping experience. The ladies at Stockton Upon Tees are so friendly and helpful we were literally met with open arms.

Thank you to Jillian for your time and experience. We can't wait to have the chair delivered.

Brian & Mandy xXx

31 agosto 2026
Valutata 5 stelle su 5

Excellent service

From entering the showroom to delivery I couldn't have had a better experience. Would highly recommend. Thank you to Numan and Thomas who took such great care and respect installing my chair.

8 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

Just called into Stockton,s new store…

Just called into Stockton,s new store for a look around and straight away I was impressed with the store staff and most importantly the quality of leather needless to say I found the sofa and chair I was looking for. Thank you Jillian, Helen & Debbie for top class service looking forward to my new sofa arriving.

29 agosto 2026
Valutata 5 stelle su 5

Called in to Stockton branch today for…

Called in to Stockton branch today for a look around and wow what a beautiful store fabulous staff and intoxicating atmosphere 🥂 on their launch day. Our salesperson was the lovely Jillian didn’t get the name of the lovely lady who kept my glass full of procecco 🥂 well it worked lol . Purchase the beautiful Modena Modular corner unit the leather on this sofa is by far the best i have sat on hopefully it will live up to my expectations.

29 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

Thank you!

I think the lady was called Stephanie who looked after my mum and I. She was so lovely, patient and very helpful. She is an asset to HSL.

3 agosto 2026
Valutata 5 stelle su 5

Excellent customer service

Excellent customer service - staff could not have been more helpful. Not pushy, great product knowledge, answered all our questions, lots of patience. I didn't expect going to choose a chair for my dad to be such a tonic for him!

19 agosto 2026
Non scritta su invito

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