Dexter was very thorough in servicing our Ventaxia system. He patiently explained everything to us - and cleaned up after himself! And very pleasant to deal with. The company didn’t supply him with... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Absolutely brilliant from start to finish and beyond. I had an old MVHR unit which was noisy and old and HRV were fantastic in responding to my query, suggesting a better alternative, which is incompa... Leggi di più
£185 service done in less than 20mins! Filters not changed even though this was included in the quote. Notified the company and after some discussion and me expressing my dissatisfaction they have reb... Leggi di più
Chris was our HRV specialist who was very good. Friendly, accommodating and thorough - both in maintenance and explanation. He brought all the right kit, came prepared, inspected every air vent (both... Leggi di più
Dettagli dell'azienda
- Ditta specializzata in impianti di condizionamento
- Impresa di sistemi di condizionamento
- Servizio di riparazione di climatizzatori
- Servizio di pulizia dei condotti dell'aria
- Fornitore di filtri dell'aria
- Produttore di apparecchiature per la ventilazione
Scritti dall'azienda
Specialist Ventilation and Air Conditioning Installation, Servicing and Maintenance contractors for your home and office. Experts in all systems including extractor fans, central extract (MEV), heat recovery (MVHR), in room or central air conditioning units - experienced with all makes and models and service partners for market leading manufacturers. Comprehensive service packages and prices available.
Informazioni di contatto
13 Market Road, , TW9 4LZ, Richmond Upon Thames, Regno Unito
- 0330 223 4180
- enquiries@hrv-group.com
- hrv-group.com
4,6
Eccellente
623 recensioni
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very happy with the service
The engineer arrived a little later than expected, but he was courteous, professional and knowledgeable. He checked the settings I had trouble with and identified the issue. Very happy with the service.
19 giugno 2025
Dean went above and beyond to get our…
Dean went above and beyond to get our MVHR serviced. He was struggling immensely with his breathing yet still got the job done, world class effort and dedication was displayed. Thanks again Dean
11 giugno 2025
Excellent service throughout
Excellent service throughout. The Customer Service Manager was very knowledgeable & took the time to understand my requirements & answer my queries. The company kept me updated & every stage was well communicated. The engineer was very courtesteous, friendly & knowledgeable. He did a great job removing the old system & installing the new system with no mess.
16 giugno 2025
First rate service
Engineer arrived on time. He explained what he was doing while carrying out the service
Will use again next year
22 maggio 2025
Good service
The engineer was knowledgeable, friendly and had good communication skills.
16 maggio 2025
Helpful & professional service all round
Dean is fantastic! Super nice & did a great job, everyone on the phones is great too. Noisy unit all sorted! Happy customer :)
20 maggio 2025
Non scritta su invito
Great service, poor back office
Hard sell up front with multiple follow-ups to initial enquiry from several employees so no clarity in communication.
Service engineer arrived on time, was very courteous and thorough taking time to explain what he was doing. Promised a report later that day which I had not received 5 days later despite several requests for a performance review. I ended up chasing and again got several responses from different personnel before the actual report. One included a promotion with a link to explain how to save money on subsequent services - but the link did not work.
In summary excellent service at the front end, back office muddled and needs attention.
6 maggio 2025
Overall a very good service
It was a long process, but my ventilation unit was replaced after multiple visits.
I had to take off a star because the engineer working on my unit forgot to follow through and call me back a couple of times, so after long waits, I had to chase up the main office, but they were very professional and looked to get me back on track asap.
It was dragged out a bit, but I am satisfied with the end result.
3 maggio 2025
Always found them reliable
Always found them reliable, courteous and respectful when they come to service my air unit. Very happy with the product, staff & service received.
24 aprile 2025
Awful service and terrible…
Awful service and terrible communication.
20 marzo 2025
Non scritta su invito
Great service
Great service - on time, considerate of our home and talked through and explained options. Would recommend and will be using again for our next service
16 aprile 2025
Property Manager with x40 MVHR Units.
I am a property manager managing a housing portfolio of blocks of apartments and use HRV Group to service the MVHR units. I have been using them for 3 years and can recommend their prompt service with arranging the appointments and delivering an excellent customer service when entering tenants homes. Thank you!
14 aprile 2025
The engineer communicated with us…
The engineer communicated with us throughout the 10-day project period and was very professional.
2 aprile 2025
Easy booking and efficient professional…
Easy booking and efficient professional service
3 aprile 2025
Be customer focused and offer choice to customer
My MVHR unit became noisy so I arranged HRV group engineer for a servicing. The servicing itself went ok and the engineer told me the motor bearing is worn and (the motor) needs replacement.
After waiting for a repair quote for one week, they phone and told me they've contacted Nuaire the manufacturer and they are unable to provide spare parts as the unite is obsolete. The only option is to replace the entire MVHR unit, which costs £1500+ plus labour.
Long story short, I managed to replace the bearing myself, costing ~£20 plus my time.
While I don't expect HRV engineers to offer bearing replacement, I feel disappointed about HRV group is that being a 'ventilation specialist' you can't conduct online search for a replacement motor, which only took me hours to identify one exact model available on ebay, or another compatible model from pole star! I would encourage you to improve your repair service by looking beyond just original manufacturer, and be customer obsessed.
31 marzo 2025
Non scritta su invito
Risposta di HRV Group UK
Thank you for sharing your feedback. I’m sorry to hear about the issues you've experienced and appreciate the opportunity to address your concerns.
At HRV Group, our repair service follows strict industry standards, and as a ventilation specialist, we rely on manufacturer-approved parts and procedures to ensure both safety and long-term performance. Unfortunately, for your discontinued unit, replacement parts from the original manufacturer are no longer available. This is why our solution was to advise a full unit replacement rather than sourcing third-party parts—even though I understand you managed to replace the bearing yourself for a much lower cost.
While I can appreciate that it might seem more cost-effective to source an alternative component online, our policy and experience over the past 20+ years dictate that using only manufacturer-endorsed parts is the most reliable approach. We cannot guarantee how long a third-party part will work, and it may cause future issues that we would not be able to support. As a business, we need to ensure that we answer for the quality of the work we provide, which includes offering warranties and guarantees for the parts we use. This is why we cannot work with third-party parts.
We truly regret that this situation has led to disappointment and that our inability to offer third-party replacements has affected your perception of our service. Your feedback is invaluable, and we continually review our practices to balance cost, safety, and quality for our customers.
If you would like to discuss this further or have any additional questions, please don’t hesitate to get in touch. We appreciate your business and hope to serve you better in the future.
Regards
Customer Service Team
Larry Malyon
As always, Larry Malyon is highly professional and we are very pleased with his service.
4 aprile 2025
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