HR Owen Recensioni 58

Abysmal customer service, false promises, absolutely no care given to customers once vehicle has been purchased. After sales non existent.

Recently purchased a Maserati Grecale Trofeo from HR Owen in Hatfield. The salesman Emad was both enthusiastic and knowledgeable. At handover time, Emad sportingly agreed to go along with what proved to be a memorable family occasion.
So Great job Emad and HR Owen

Very friendly and warm service from Hibo.

Amazing service from Olga! From the moment I stepped in she made me feel so comfortable. While I was waiting to be seen, she was an able to answer and assist me with any questions I had. Definitely made my visit 10/10 and will be coming back soon to pick up my dream car!

Amazing service from Olga! From the moment I stepped in she made me feel so comfortable. While I was waiting to be seen, she was an able to answer and assist me with any questions I had. Definitely made my visit 10/10 and will definitely be coming back!

Olga Sanina was super helpful and made me feel very welcome. She made my experience very enjoyable and will definitely visit again!

Maserati Manchester -: Service Dept
Andy (service manager) made the service experience a dream
Communicating throughout what time & day was preferable even though they were tremendously busy
A courtesy reminder phone call extremely polite professional & friendly - unlike some prestige establishments whose employees are very unpleasant to deal with !
An honest discussion regarding recommendations for necessary works to be carried out
A speedy thorough and happy result on dealing with Andy @ Stockport HRowen

I had purchased a Maserati Levante which had faults.HRowen stood by their product after nearly 3 months and reimbursed me the full invoice price of the car and replaced it with an equivalent car.I am very grateful for the help of Alex the sales executive and also to Mark Matthews the business manager who made my bad experience very much easier 5 stars to all

Start to finish brilliant. Called up on Tuesday lunchtime for a car which they agreed a price on, there and then. Deposit paid, car was secured. Same day, finance was all sorted thanks to Ian who worked after hours to send documents across to sign which was very much appreciated seen as I requested for the car to be ready for Friday.
On arrival, I was offered to be picked up from Cheltenham Spa station which was appreciated highly, weather was really hot and the cooled seats in the Bentley Bentayga were great, that’s right, they picked me up in a Bentley! If that wasn’t enough, unlike most dealers/traders, who have the car sat in reserve, they had the car full tanked for me to head back to Manchester which was a very kind gesture and which I am highly thankful for!
Was shown around the showroom and had a lovely chat with Will who was the main contact I was communicating with throughout, great chap and would love to cross paths with some time in the future. Thanks to everyone at H R Owen Bentley (Cheltenham) was a pleasure purchasing my car, hopefully won’t be the last.

Good reliable service. Ralph went above and beyond to assist with a last minute service of our Maserati.
They did try to charge for extras but ultimately it is your choice whether you agree to it.
Overall a satisfied customer and will definitely be returning to use their services again.

We have mixed feelings about taking our car here for service for first time. We knew they were more expensive than the competitors but they said drop car Monday and it should be ready to collect Tuesday afternoon..depending on ‘the list’ of what needs doing. We had literally done less that 1000 miles in a year so thought the price quoted should be what it is… although the forum warned anyone that the cost will rack up.

We were give a long advisory list and then told to look back at when it was done last ( this indicated the work didn’t need doing probably), we looked at the service record and reduce list and to a couple of Essential service items such as replace air filters and gearbox oil but we thought these would have been part of major service??

We picked up the car eventually Friday, paid £1k more than quoted but £250 less that someone had warned us it may cost, as the service team are there to make money. How they can quote you for service and not tell you the ‘oil’ cost an extra £612 on top is crazy??

All I would say is if you don’t have an abundant bank balance (like those who car there were worth £3 -4M) then please check what IS & NOT included in a service before leaving vehicle. We would be very careful before returning for sure.

We still have no idea why it took 4 days so be prepared to be without the car for a while or book months in advance to secure loan car!

Updated 17/7
So having has the AA replace our battery For a new 5 year warranty Bosch battery, the AA explained when HR Owen serviced the car recently they left a critical cable off the battery pack that could have ruined the boot interior by leaking battery acid everywhere! To pay over £3k for a service when they had the car 4 days and find out this is an absolute disgrace!

Shocking service gave my car in for a service and highlighted some issues they didn't fix them and lied then questioned about it and service advisor was rude and told me they missed it and then changed there story 3 times in a 10 minute conversation avoid them and spend your money elsewhere

Lamborghini London service gives an amazing customer experience, Dale and Michael go above and beyond on their customer service, car is looked after as well as customer, great communication. I Would highly recommend this service department.
65 Burr Road, Wandsworth, London, SW18 4SQ

Maserati went in for a service, 21,000 miles told need new discs and pads front and rear, plus other works total close to 5K, I'm a qualified mechanic, when challenged on the works they backed off. Over charging for non essential work is wrong on every level.

Heaven forbid you should ever end up either in front of or beside one of these absolute dimwit a$$hats on the road. Driving around like they own the place, aggressively tailgating while carrying some poor customers car in their trailer. They've got about as much intelligence as a plank of wood.

Just picked my new Maserati Grecale Modena, I would like to thank Gyles and Amerdeo for their great customer service and car knowledge which made selecting the right vehicle for me easy and enjoyable.

6th car about to arrive at lambo london got a call saying they want more money weeks before the car arrives as there is a price increase. I paid them a deposit 2 years ago they just said either pay it or take the money we have been using interest free back. terrible terrible terrible. how arrogant and rude..

I was a loyal Bentley customer, having purchased multiple cars from HR Owen. But insurance broker Matthew Robinson seems to have assumed this meant he didn't need to work hard for my business.

He charged excessive premiums without explanation, knowing I had bought another Bentley. It was as if he thought a big spender wouldn't care about wasting money.

Robinson dragged his feet finding better prices despite my requests. He retained full broker fees after cancellation, claiming policy details were unavailable - highly dubious.

I easily found a much cheaper insurer myself in the end. This showed Robinson's complacency and lack of proactiveness. Don't take loyal customers for granted - you'll lose us!

Poor
Can’t fix my Bentley
Full of excuses
Can’t provide hire car
Let me drive away my faulty Bentayga today
They’ve had it for 3 weeks
HR Owen you deserve to be ridiculed for you staffs poor communication and attention to detail
Won’t go there again.
Bentley lost our family as customers

Similar story to some of the below. Bought a brand new 1/4 mil vehicle, had a fault. Had to negotiate for the transportation, for a fault which had nothing to do with me. They've had the car for nearly 2 months and no progress. They're a joke.