Howards Motor Group Recensioni 1.038

I did a part exchange with Howard's and from the start customer service, and everything was great, easy to understand and professional, staff were knowledgeable about things I asked, I would use them again

Stephen was extremely helpful in sorting out my problems with my Kona.

New dealership in Barnstaple, Devon .
Charges per hour £160 !!!!!!!! and not fixed and not explained properly. Regen on Sportage failed completely leaving me on the M5 with hazard warning lights, an engine doing 3000 revs travelling at 40 mph.

Managed to get home. Now what am I supposed to do as they are not interested it would seem. Only interested in selling new cars and ripping off the customer

Attending for the last service in my Leaf's initial warranty period, I explained that, as an engineer, I wanted to discuss some fault codes and other observations with a technician. Howards' response was excellent. After an initial discussion with the Workshop Controller, I spoke to the technician working on the car, both before and afterwards. They both listened and responded in a manner which revealed their sincerity and knowledge, qualities sadly lacking at many other establishments. The result was the incorporation of a service bulletin, clearance of the fault codes without recurrence, better knowledge of my vehicle, and a sense of reassurance.

Tried out a few EVs for size, unfortunately they were all too small, however I was very pleased with Howards in Dorchester, they were polite, efficient and accommodating.

That which I commend Howards Peugeot, Taunton for, is in relation to the way in which they addressed a difficult situation which was beyond their control:
Having commenced the MOT and service on our car, they discovered that there was a requirement for a new tyre.
Since our vehicle is a Motability vehicle they had to wait for authorisation from Motability. It was delayed - resulting in the need for a taxi to be called to provide a journey home. Thank you for your help and kindness.

Annual service done quickly and efficiently. Great customer service (Becky). Very satisfied.

We were looked after by Chiara all the way through, very friendly and nothing too much for her, we had Lewis and Sam helping out too! Very good experience all round

The attention to details was great. Stephen couldn't have been more helpful and reassuring that all transport needs are covered for next 3 years

As previously mentioned, a professional handover of my used Peugeot e 208, which I am still very happy with.
Until the failure of the in car bonnet release catch, which on my first time of use snapped off in my hand. However once reported to Howards Peugeot Yeovil, the problem was rectified and a a very short time, at no expense to myself and very quickly.
I would highly recommend Howards Peugeot Yeovil for the purchase and maintenance of peugeot cars

Popped in to have a look at what was available in the mobility range, Steve was very helpful and showed me a range of cars. Quick, easy process. Super happy

Spent along time dropping into Taunton Hyundai to look at and test drive the top of the range Hyundai Santa Fe. At the point of deciding between cars popped back in with the price offered by another nearby dealer in Exeter and requested they might like to get back to me with a comprable offer. They said they would but after a week - silence! Not even a courtesy call to say they can't match the deal. Now placed the order with Hyundai Exeter with a cracking deal! To be honest I don't even think I will use Howards for servicing the new vehicle even though closer such was the level of disinterest I have been met with.
Update.
Credit to Hyundai Directors for enacting a response by Hyundai Taunton as a result of my post above. My representative at Howards Hyundai Taunton personaly explained he had for personal bereavement reasons taken leave after our visit and was not at work. This I accepted was sad and something unforeseen and unavoidable and credit to him for sharing in person. However the Sales Manager was present as part of the conversation we had in relation to the potential purchase and should have stepped up surely and covered for his colleagues unavoidable absence. Standard business practise I would have thought!

Amazingly helpful! Stephen have us all the knowledge we needed! Lovely team :)

Attentive polite and cheerful staff.
Teri(sales executive) was so helpful and kind helping us choose our car.
Nothing was a problem for her !10out 10
Kevin

Friendly no pressure sale team.
Actually listen to you then find the car you want
Sam makes the whole process hassle free and nothing is to much trouble.
If you’re going to buy a Hyundai or any other car I’d highly recommend him and Howard's Dorchester

Thank you to Simon Martin for making our car search journey smooth and painless!

We called into have a look at the Suzuki S-Cross and ended up reserving one to collect next month. Steve was really helpful in showing the car and made the paperwork easy. No pressure, just professional, friendly service.

Having a look around at Hyundai wsm I was approached by Steve. He invited myself in,sat down upon mentioning about the motor ability scheme I found Steve to be very knowledgeable and I felt very much at ease. Everything I asked was delt with a prompt professional manner whilst dealing with my many questions. Knowledgeable of all 3 cars I was interested in. Happy to say that we ended up with a beautiful i20. Which we pick up in 4 days. Many thanks Keith.

Used the online chat function and 'spoke' to someone called Isabelle. Generic replies that made no sense because they hadn't read my simple request. This was my first interaction with Howards group and it will be my last unfortunately purely because of this chat

Fantastic service at Howards Honda, Taunton. They had to diagnose a fuel filter alert which meant a lot of tracing of wiring to isolate the problem and identify the sensor as defective. The part had to ordered in which meant I kept their loan car for an incredible five days. The service department were friendly, informative and made it clear that I was welcome to keep the car for all that time. They successfully claimed on my Honda extended warranty and I ended up paying nothing at all. I'm going back for my car's next service of course. Thanks especially to Mark and Kayleigh. Superb!