Visa of any country is very tricky thing which requires lot of paper work form filling procedure and many times it becomes annoying and frustrating..I got this company information from a friend and... Leggi di più
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This is my second time experience with house of tourism. Last year I got Switzerland visa via their company and this year they applied Canada visa which is still under process but the service charges... Leggi di più
It was a good experience which we had with Melvin when we were looking for our Canada visa he guided us and handed us over to Jishnu who took it further during the process both were giving us the fu... Leggi di più
The service from Fathima was very professional and patience. I like how she actively approached to the costumes and organize the documents for me. Thank you Fathima for your hard work.
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Find the best holiday package deals at houseoftours.com, Dubai UAE. Book last minute international airline tickets, hotels, sightseeing & tourist visa services online!
Informazioni di contatto
E307, 3rd Floor, Block E,Al Shoala building,Port Saeed, Dubai, Emirati Arabi Uniti
- 503413901
- holidays1@houseoftours.com
- houseoftours.com
4,6
Eccellente
256 recensioni
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Ha risposto al 20% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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It’s good experience visiting to japan…
It’s good experience visiting to japan tour my experience dealing with house of tour is good they have professional employees like Vinod an irfan they handle my case it’s was smoothly an good so thank you
27 febbraio 2024
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Risposta di houseoftours.com
Hi Ali!
Thank you so much for sharing your Japan adventure with us. We're thrilled to hear it was a smooth and enjoyable ride! Vinod and Irfan will be especially happy to know their efforts made a difference in your experience.
We loved being a part of your journey and hope we can make the next one a full 5-star affair 😉
Would not recommend this Co
Would not recommend this Co , Fraudulent Co they will charge you a pile for schengen visa and do nothing about it.
21 febbraio 2024
Non scritta su invito
Risposta di houseoftours.com
Hi Supriya,
You're absolutely right = this response is way overdue, and we’re not going to pretend otherwise.
We’re sorry your experience with us felt like a letdown. Visa processes can be frustrating on their own, and when expectations around service and support don’t match up, it only makes things worse. While we can’t undo what happened back then, we are actively improving how we communicate, set expectations, and follow through. Reviews like yours, even the tough ones, have helped push that change.
If you're ever open to giving us a second chance (no pressure), we’d love to show you how far we've come since then.
Thanks for speaking up.
– Team House of Tours
A very bad experience!!!
A very bad experience!!!
I contacted them to get a Schengen visa last September. Initially, when they were explaining things to me about the visa proceedings, everything was very good. One guy named Irfan (not sure whether its his real name or not) was handling my case and was following up really well until I made the initial payment (their charges). Then, after the payment, suddenly, my case was transferred to a person called Emy. She was very non responsive from the start. Whenever I messaged her with any concern or a query, reply used to come after a couple of days or more, and sometimes no reply at all. When the appointment date was nearing, there was absolutely no clarity to me about anything, as I wasn't told/instructed anything by HoT. Luckily, I had a friend, who's in Europe, who instructed me to do what all needs to be done and so, everything went well for me. Only good thing that came out of HoT's 'responsible' case handling is that now I know exactly what to do to apply for Schengen visa because except for the appointment and insurance, everything else was done by me (there are actually many other things to do). So, I, personally, will not recommend any friends of mine to contact them for visa purposes. (I give 2 stars for making me well versed in Schengen visa proceedings)
10 ottobre 2023
Non scritta su invito
Risposta di houseoftours.com
Hi Abhishek,
Firstly, thank you for laying it all out. And secondly, we completely get why you're frustrated.
It’s clear we dropped the ball when it came to communication and clarity, especially during such a critical process. The handover, the delays, the lack of proactive guidance - that’s not how we aim to operate, and we’re genuinely sorry that you had to manage so much of it yourself.
We're actively working on tighter SOPs, faster response SLAs, and clearer ownership to make sure this kind of experience doesn’t repeat itself - for you or anyone else. We know that doesn't change what happened back then, but your feedback is genuinely helping us fix real gaps.
Also, side note - for someone who didn’t plan to become a Schengen expert, you nailed it. If you ever consider giving us another shot (maybe just to test if we’ve learned anything), we’d love to win back your trust.
– Team House of Tours
Thank you for everything you Team I got…
Thank you for everything you Team I got my Uk Tourist visa got it 9 Feb collected my passport
9 febbraio 2024
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Risposta di houseoftours.com
Hi Aye!
Thank you for sharing your happiness with us! We're thrilled to hear your UK tourist visa came through smoothly, what a day to celebrate!
Our team is doing a little happy dance knowing we could be part of your journey. If there’s anything that held you back from giving us that fifth star, we’re all ears and eager to learn as every bit of feedback helps us improve and grow.
Here's wishing you've had a fantastic trip and hoping we get to be your travel partner again soon!
Be careful - they are fraud/scammers
Be careful, they are scammers. They will first convince you by showing visa success stories, and then later after they have taken the money, they don't care whoever you're, therefore beware of this service; they engage in deceptive practices. Initially, they showcase success stories with visa approvals to gain your trust, only to disappoint later when they have pocketed your money. Their lack of concern and unwillingness to cooperate become apparent once the payment is made. Despite being charged 300 SAR as service fees, the visa application was never submitted due to incomplete documentation. To make matters worse, I ended up paying an additional 1000 SAR for attestations and travel expenses, all of which proved to be a futile expenditure since the Spanish visa application was never processed. Exercise caution and consider alternative services to avoid falling victim to their scam.ll not cooperate any more. They asked to pay 300 SAR as service charges but Visa application was never submitted due to documentation was not complete. I paid almost 1000 SAR extra for attestations and travel but all went to waste because application was never submitted for Spanish visa.
They have fixed number of templates which they copy/paste for every visa applicatoin. They will even buy insurances on your behalf which are mostly non-refundable even the application is not submitted.
I have now compiled a case against this company and am in the process of submitting a formal complaint to the Dubai Police, as well as to the Department of Economy and Tourism in Dubai.
25 dicembre 2023
Non scritta su invito
Risposta di houseoftours.com
Hi Muhammad Asif,
We're truly sorry to hear about your experience. While your frustration is completely valid, I want to assure you that a lot has changed since early 2024. We’ve overhauled our processes, improved documentation checks, and tightened agent accountability - no more copy-paste templates or silence after payment.
We’d still like to make this right for you. If you're open to it, please drop us a message with your details so we can personally review your case again.
– Team House of Tours
Very Bad experience..Dont waste money…
Very Bad experience..Dont waste money and Time consulting this company..Very poor customer service..Not at all responsible nd dont care for customers..Dont even have a proper contact number!
28 dicembre 2023
Non scritta su invito
Risposta di houseoftours.com
Hey Shanid,
We're really sorry you felt this way and honestly, this kind of feedback stings because it's exactly what we’ve been working hard to change. Since December 2023, we've upgraded our customer service structure, added direct escalation channels, and made sure no one gets left in the dark or stuck without a response.
We’d love the chance to earn back your trust - if you're open to revisiting the conversation, we’re ready to take it seriously this time.
– Team House of Tours
Be carefully
Yesterday I received WhatsApp messages from them and they sent me some visa opportunities. But I wondered how they got my number. If they are efficient in doing that better request the payment on a done base. Once the visa is completed then only transfer the payment. Because whatever the payment in advance is never refundable in case of rejection also agents make money only clients lose.
27 dicembre 2023
Non scritta su invito
Risposta di houseoftours.com
Hi Maqsood!
Thanks for sharing your thoughts, though we’re a bit surprised, as it seems no services were actually availed before the review was posted. We completely understand the concern about payment terms, and that’s why we’re upfront from the beginning: visa processing involves admin efforts regardless of outcome, and our fees reflect the work done, not just the result.
That said, we never want anyone to feel uneasy about how we operate. Your data privacy matters, and we only reach out to those who’ve engaged with us through ads, inquiries, or referrals. If that wasn’t the case with you, we’d be happy to investigate how your number was added - just drop us a message and we’ll sort it out.
We believe in real conversations, not assumptions and we’re here if you’d like to actually experience our service before judging it.
– Team House of Tours
Vinod , sreelakshmi , andhersh
agents
This is first time I dealt with this company for canda.They are not able to complete the visa application files.They are not dealing with me in a professional way 5 times I called them on the given number but they are just manipulating,our team will call we will do , but they don't have proper system to listen client even when they took money after that they will not answer you back, literally I am too much upset not body helping me if any one tell me how to complain in Kuwait ministry please bail me out.All agents are inexperienced and unfocused related to clients work not serious for the clients need till the end of their visa, they are also doing bundles of mistakes every time. Bad customer service and lack of follow-up. Vinod ,andersh Mohan, sreelakshmi these clints dealing my case now I am contacting them , not responding at all how I will get my visa status and the company’managemnt paying them uselessly, I feel they they are just playing with people this very bad... Please please be aware of them save your time money and visa for rejection, if anyone can see my review from their management kindly take action.
6 novembre 2023
Non scritta su invito
Risposta di houseoftours.com
Hi Sonia!
We’re truly sorry to hear about your experience last year. We know late responses don’t fix past frustrations, but we still wanted to acknowledge your feedback.
Since then, we’ve made significant internal changes - from restructuring our support team to tightening follow-up protocols. What you described shouldn’t have happened, and it definitely wouldn’t be the case with how we operate today.
Thank you for calling it out, your voice helped us grow.
– Team House of Tours
Very bad experience
Very bad experience, very bad manager, very bad customer service, No value for customers ....
Not professional and Not a good company and No responsible authority there
11 dicembre 2023
Non scritta su invito
Risposta di houseoftours.com
Hi Ashique,
We hear you, loud and clear. Your experience clearly didn’t match the standards we aim to uphold, and we’re sorry for how things turned out.
We won’t pretend a reply months later fixes the frustration you felt, but since then, we’ve reworked our management structure and upgraded how we handle escalations. What you went through wasn’t okay, and it’s helped shape the serious improvements we’ve made.
Thank you for holding us accountable as you helped push change in the right direction.
US visa assistance
I am Yagnesh Madhani, took US visa service from House of Tour, They are very professional, particularly Rafik who helped a lot. He made us aware of each and every details minutely and properly. He is is very nice guy and cooperative.
9 novembre 2023
Non scritta su invito
Risposta di houseoftours.com
Hi Yagnesh,
Thank you so much for the kind words! Rafik is thrilled to hear your appreciation - he’s known for sweating the small stuff so your visa process goes big on smoothness. We’re glad you felt well-informed and supported throughout. Wishing you great adventures ahead, and we’ll be right here when you’re ready for the next one!
– Team House of Tours
A wonderful job houseofthours.com
A wonderful job houseofthours.com
And my best friend Raffik Bhai
Good job i liked I am so happy thanks for everything.
7 novembre 2023
Non scritta su invito
Risposta di houseoftours.com
Hey Abdulrahman,
Now that’s the kind of energy we love to see! 🙌 Huge shoutout to your best bud Rafik Bhai - he’s basically our visa wizard with a smile. We’re so happy to hear you liked everything and left with happy memories. Come back anytime, the House of Tours fam will be waiting!
– Team House of Tours
I got my Philippines visa within 10days…
I got my Philippines visa within 10days thanks to Mr raffik sir and Vinod sir will keep in touch for future trips
20 ottobre 2023
Non scritta su invito
Risposta di houseoftours.com
Hi Ravi,
Boom! Philippines visa in 10 days, now that’s how we like to roll 🎯 Huge thanks to our champs Mr. Raffik and Mr. Vinod for making it smooth like mango shake. We’d absolutely love to plan your future adventures too - keep us on speed dial! 🌴✈️
– Team House of Tours
US Visa within a month
I got my US Visa within a month with my family from Malaysia.
Thanks to House of tours specially Mr Raffik and Miss Bhindya who helped me a lot in documentations, step by step guidance and a whole journey.
Areas to improved: The agent who manages DS-160 form need to communicate properly and clear all the doubts and should be more pro-active.
Well Overall i am satisfied.
13 ottobre 2023
Non scritta su invito
Risposta di houseoftours.com
Hi Mr. Rao Arafat,
Big cheers to you and the fam on securing that US Visa 🎉 We're thrilled we could be a part of your journey from Malaysia to the States. Huge shoutout to our rockstars Mr. Raffik and Ms. Bhindya for making it seamless for you!
Also, thank you for pointing out where we need to level up. We hear you loud and clear on DS-160 communication, and we've worked on making that experience tighter and more proactive.
Your trust means the world. Safe travels ahead and we’ll be ready for your next destination! 🌍✈️
I am very much satisfied with services
I am very much satisfied with services, specially i found a staff member his name is Raffik was so professional and helping person throughout the application in process and respond immediately with action.
12 ottobre 2023
Non scritta su invito
Risposta di houseoftours.com
Hi Najeeb,
We're so glad to hear you're satisfied with our services! 🎉 And yes, Raffik is a total powerhouse when it comes to professionalism and getting things done. Quick to respond, quicker to act - we might have to clone him at this rate 😄
Thanks a ton for sharing your experience. We're always here when you're ready for your next adventure!
– Team House of Tours 🌍✈️
They are unprofessional company
They are unprofessional company, l will not recommend at all,
8 ottobre 2023
Non scritta su invito
Risposta di houseoftours.com
We hear you and yep, back in October 2023, we had growing pains (read: some chaos, some learning, lots of coffee). But since then, we’ve made serious upgrades, stronger processes, better-trained teams, and a lot more accountability across the board.
We’re not the same team you met back then, and we’d love the chance to show you just how far we’ve come.
Thanks for your feedback, it helped push the transformation.
– Team House of Tours 🚀
Al Hamdulillah My US visa…
Al Hamdulillah My US visa received.Thank you Houseoftours specially Rafiq very helpful and good service very good support special thanks to Rafiq 😍
20 settembre 2023
Non scritta su invito
Risposta di houseoftours.com
Alhamdulillah! What a joy to hear that, Mubarak! 🛫
Huge shoutout to Rafiq, he’s got a serious talent for making visa journeys smoother than a fresh jar of peanut butter. We’re so glad he could support you all the way.
Thank you for trusting House of Tours and here’s to more stamps on that passport! 😄✈️
— Team House of Tours
Rafeeq is amazing
Rafeeq is amazing, he always care about the Client's requirements,and always give the maximum support and advice
11 settembre 2023
Non scritta su invito
Risposta di houseoftours.com
Rafeeq really is one of a kind, isn’t he? 🌟
He’s got that rare mix of professionalism, patience, and a sixth sense for what clients need and he delivers every time! We're lucky to have him, and we're even luckier to have customers like you who notice and appreciate the effort.
Thanks a ton for the kind words, we’ll make sure Rafeeq sees this (he might blush a little 😄)!
Highly not recommended
They are cheaters. Not keeping the promises. I don't even like to give a single star.
During my payment, they agreed for early check-in with the hotel. Later when I reached the hotel in Tbilisi at 06AM, I was pushed out to wait outside of hotel till afternoon 2PM. when I called the staff in Doha regarding this issue, She ( Linu - House of tours staff) ask me to Keep the luggage in reception & roam around on street till the check in time. Instead of keeping up the promises, she misguided me. They are fakery charging for all things from the customers without providing it.
They will ask for full payment. Once you pay their approach will be totally poor.
They charged me for a 4-star hotel room stay. But they have arranged me lower category hotel to save their budget from their commission. I was surprised & got a room on the 4th floor without a lift. No telephone, No other services. How come a 4-star hotel without any amenities?.
They have charged me with more prices and with more promises but no amenities. Totally the House of tours is a fraud agency. Sure, I will not recommend this fake agency to anybody.
22 agosto 2023
Non scritta su invito
Risposta di houseoftours.com
Hi Syed,
We're really sorry to hear about your experience back then, especially with the early check-in confusion and hotel mismatch. That shouldn’t have happened, and your frustration is completely valid.
A lot has changed since 2023. We've upgraded how we confirm hotel details, standardized early check-in processes, and improved real-time support to make sure situations like yours don’t repeat.
While we can’t change what happened, we truly appreciate you calling it out - it helped push us to do better.
Wishing you smoother journeys ahead.
– Team House of Tours
I am glad to get 5 years UK visa with…
I am glad to get 5 years UK visa with help of the house of tours team. They are very calm and guider on preparing the documents this is my second visas I've got Switzerland and UK. Specially thanks to miss swetha. Akhila and Rafik those are very helpful
15 giugno 2023
Non scritta su invito
Risposta di houseoftours.com
Hi Naeem!
Big congratulations on your 5-year UK visa! 🎉 That’s a fantastic win and we’re thrilled to have played a part in it (and your Switzerland visa too, double victory!). Huge shoutout to Swetha, Akhila, and Rafik for being your visa dream team.
We’ll be ready when you’re planning the next one. Until then, enjoy every bit of your travel freedom!
- Team House of Tours 🌍✈️
Strictly not recommended!!!
I've been dealing with this agent since the beginning of March and got the appointment only on 17 May through Germany. At first, I doubt as Germany seems giving a low approval rate compare to others, but he then convinced me. I gave him the information that he asked for and pay full in advance then another lady took over the next day and asked the same question. I was confused why was the information not been noted. They told me that the documents will be share in 4-5 days before the appoinment which made me annoyed as I would not have much time to review due to busy work but guest what...they only shared the documents only 2 days before appointment and that also after many revisement. The itinerary was non sense and also was not match with the flight time, it look all stranged and I was nervous as it was all last minute. I asked them to revise the itinerary but they said they can’t make changes as it generated automatically. So why should I pay for you if you can’t help?? I submitted all of them with hope of luck but finally,,,,my visa application got rejected.
Such a waste time and money for this agency.
17 maggio 2023
Non scritta su invito
Risposta di houseoftours.com
Hi Eva,
We’re genuinely sorry to read this and even though it’s been some time, your feedback still matters to us. We understand how critical timely communication and proper documentation are, especially with visa processes that can already be stressful.
Since 2022, we’ve restructured our visa handling systems, improved agent coordination, and set stricter internal review timelines so that no client feels unheard or rushed.
Thank you for highlighting the gaps, reviews like yours helped shape the better systems we now have in place.
Wishing you smoother travels ahead.
- Team House of Tours
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