House Of Blanks Recensioni 

It makes me quite upset having to leave this review, as I've been a HOB customer for a few years now.

I use their Digital Drives (I have purchased most of them, along with the image bank). A customer of mine suggested that one of my products using a HOB design was AI generated. I was under the impression that they were all digitally drawn.

**I'd like to say at this point that I DO NOT CARE if they are AI drawn or AI assisted - I just wanted some transparency of how the designs I am using are generated.**

I sent an email on the 22nd September, saying:
Hiiii,

I have a customer accusing me of using AI in the designs (the pumpkins specifically). Before I give her the wrong info - I'm under the impression these are all digitally drawn and not AI? Happy to be corrected if I'm wrong and I'll update my listings, but wanted to check.

Thank you!

I haven't had a reply as yet (2nd October). I waited a few days for a reply and then commented on a couple of their Facebook group posts asking if their designs were AI generated - every one of my comments got deleted. I then commented on a post asking why my comments about AI kept getting deleted, and that comment got deleted, and I got blocked from the Facebook page.

A day or so later, I sent in another email asking for clarification on the reasons for being blocked, as well as requesting (again) clarification on the use of AI. Their website says that they will reply to complaints within 72 hours, but it's been longer than that and I'm yet to have a reply. So here I am.

I don't feel confident in using the drives anymore as I can't say for certain which designs (if any) are digitally drawn and which use AI. It's wildly unprofessional for the company to completely ignore me - especially as I'm one of their customers and have been really polite and lovely in my communications with them. It just goes to show how much they value their customers.

Clearly, transparency is not their forte, despite claiming to be an honest, hardworking family run business. I'd guess I have my answer - they clearly DO design using AI - otherwise they would just say 'no' and move on.

I think it's very misleading as most of their customers will assume that Millie is drawing these designs herself, which clearly isn't the case. She's probably scared that if her customers know the designs are AI generated, they will just do that themselves rather than buy from her.

Such a shame that they completely ignored me. As I say, I'm saddened to have to write this. If you are wanting a company who are honest and upfront with their customers, this isn't the one for you.

U.S. buyers beware: $56.50 in unexpected import fees on a $50 order
My first—and last—order from House of Blanks was a T-shirt. I paid $50 total, including shipping and fees. Before delivery, UPS demanded another $56.50 in import fees, bringing the total cost to $106.50.
I did not find the potential additional cost clearly disclosed for my specific purchase. When I contacted support, they pointed to a general warning about “select items” and sent a screenshot of a different product as an example. That did not establish what warning was shown for my T-shirt when I ordered it.
House of Blanks declined to cover the charges. They said I could refuse delivery, but the original shipping would not be refunded, and return shipping, brokerage, customs, or other fees could also be deducted. They did not specify how much I would actually get back.
I am refusing delivery. As a new customer, being left to choose between paying more than double the checkout total and accepting a refund with unspecified deductions is deeply disappointing.
U.S. customers: do not assume the checkout total is your final cost. Get written clarification about import charges for your exact items and what happens if you refuse delivery before ordering.

Its like talking to a 2 year old. Millie is a racist pathetic excuse of a manager who is the most unprofessional person I have ever come across. Imagine a 30 email chain insulting your customer trying to one up them with 'proof' of something irrelevant. Crying to her facebook army with a screenshot of your email. All so she could get sympathy without telling the full story.

And the fact that she thought it was ok to make copyrighted AI slop design (Harry potter) and encouraged her customers to aslo buy and sell when they could have gotten in trouble.

I will be reporting her to trading standards.

Terrible service, slow delivery because they went on holiday but didn't close down orders.
When asked for refund (before they had started making order!) was told it was stated on website they were running an open box.
1. When checking this on website, it was so incredibly small that explains why I easily missed it
2. What even is open box?? Google it, it's not what Google thinks it is even

I was informed I would get absolutely no refund as it was in their opinion clearly stated on their website, plus I was informed that it was clearly in the Facebook group, which I do not visit hardly at all if ever!
They refused to refund even though they had not started to even process my order, the result is I received product late, and is not useless as was time dependent.
S
Extremely rude company, sharing their whole life on the Facebook group (yes I've since been and looked at it) and from what I've seen over there, it seems to be a bit of a witch hunt group attacking another small company
Shameful really

Very very rude and unprofessional staff, will never use them again, think the woman I dealt with got out of bed on the wrong side. She needs a personality transplant. Avoid this company like the plague. RUDE STAFF

horrible customer service, wouldnt refund me full amount despite me purchasing their return policy.

The company is run by a girl called Millie who is one of the most childish, immature and unprofessional people I've seen in business. She has a very personal and emotional outpouring on her Facebook page (35k followers – most of whom aren't active) where she tries to convince everyone that she and her family practically invented DTF and all these products and processes that have been in the market for a while (SORRY MILLIE). Her whole family works in it and they are also unprofessional, with a very weird dynamic between them all.

In terms of the actual products, many of them are AI generated en masse, which is how she manages to churn out insane quantities of designs in a short time whilst pretending to actually make it all herself. I am sure she designs some stuff, but when every post she does is about them working 903 hours in a day, every day being the BIGGEST ever, and every second being both emotional and ground-breaking, it's just exhausting having to listen to their guff.

Quality of DTF is average to sub-par – maybe they should invest in better printers.

Find a more professional company that isn't so emotional about everything and focuses on business, not playground vendettas. And don’t even get me started with her whole “It’s poor me against the world” attitude that seeps through everything she does. They won’t respond, but if they do, it’ll probably be something whiny or that absolves her and her family of everything. Don’t be fooled.

RUBBISH QUALITY DTF

where to start. See my previous review about RUDENESS and damaged Product without refund even with proof.

I will never ever cheat on my og supplier just for quicker turnaround. Guys go to sparkle craft. The quality of the dtf is so noticeably better. I could instantly tell quality was bad and when I heat pressed the dtf it struggle to adhere. NEVER EVER AGAIN. From rude, childish staff with refund policies against consumer rights law and cry like children because I threatened charge back.

Never buy from them again. Will definitely change my supplier.

Love Love Love this business Millie and her staff work day and night to bring the best customer service and products nothing is too much trouble and products are the best my go to pace for all my crafting needs ❤️

Have purchased a digital download from their website and all I can say was total disappointment, selling AI generated images at such high price, lesson learned won’t be purchasing again,

Oh dear where to start. So I'll just say it as it is, this company is truly unprofessional in workmanship and I would say keep your money in your pocket the dtf,s are very poor. My order was late and came with same design but various sizes so couldn't put on pj's to display to customers as they would of stuck out like a sore c##k. The age dtf,s they sent had missing bits so couldn't use either. Sent them proof but didn't make a difference to Millie the Director who sent an email telling me NO refunds I should of read the small print. But come on these were absolutely useless to me and they could see from the pictures I couldn't use them. Please avoid the company and trust me you'll save some money.

Literally 100000 stars.

This business has literally changed my business and I wouldn't be where I am today without house of blanks, they are so unbelievably thoughtful. They're consistently running promotions throughout their Facebook group with shipping and offers whenever they can and you can see how much they care about their customers, I don't think Millie realises how loved she is by us all and the full team go above and beyond constantly. Les and Julie are millie's mum and dad, Jake is Millies fiace, Joe is her brother and Brooke Rachel and Jordan are customers that she has employed so they know all about the industry. they also have an in house designer called grace and she works with millie designing. I know all of this because millie shares all of the insides of house of blanks and every customer feels part of their crazy little team. Their dispatch timescales are second to none with most of my orders arriving less than 24 hours after they've been placed. they have transformed the industry for the better and it's a breath of fresh air to be a part of their group. it's disheartening that so many suppliers copy them but hey it's because they're just that good. I literally cannot rave about house of blanks enough and id recommend absolutely everyone to try them. thank you hob team you're incredible x

A top notch company with the most fantastic quality products at the best prices! The turnaround times from ordering to packing to dispatch and delivery are unbelievable. I would highly recommend. New products are very regularly introduced and I just love them all!

We love HOB! Honestly one of the best (if not the best)wholesalers we’ve used. Turnaround times are rapid for dispatch and delivery, extremely helpful and the quality of the products are 10/10!

Wow. Millions and team what a fast turn around. Your products are amazing. I love my digital drive where I can download all my files and if I'm not sure about anything you or a team member are always so prompt to answer emails to help out

HOB is a family craft community with the added bonus of such amazing products and they are forever filling our needs and go above and beyond for their customers and the quality of stock is outstanding and they are quick and efficient and always looking to expand with new ideas and they help via email and fb and give us ideas and tutorials to
Help beginnings to grow their own businesses and they a family run business when I’ve had a problem or question they are very professional and help in every way absolutely outstanding company I use weekly would recommend to
All go HOB

Amazing service amazing customer care and go above and beyond for us all, best quality products and always a good choice

I've been ordering from HOB UK for just under a year now. The team treat their customers just like family, and are always on hand to offer support when needed. Dispatch and timescales are accurate, you'd think they don't sleep. Such an amazing team that I wouldn't go anywhere else even in an emergency xx

Best blank supplier ive used so far, amazing community spirit, very helpful. Very quick ar dispatching products. 100% recommend.