Hotradiators Recensioni 96

TrustScore 4.5 su 5

4,4

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Valutata 5 stelle su 5

Arranged delivery for the Friday, but turned up early on the Monday when no one was there. Not ideal, but Jack sorted it, and rang exactly when he said he would. Brilliant service, would definitely bu... Leggi di più

Valutata 5 stelle su 5

Top marks for practically each and every aspect. A friendly website so the order was easy to place (I am home owner. Not a professional). Competitive pricing. Super quick delivery, next day in my case... Leggi di più

Valutata 1 stelle su 5

Awful! Do not use! Good price and good delivery yes, but no good if the rads are useless, all four radiators were damaged or faulty and the after sales service is non existent, they just blanked me. M... Leggi di più

Valutata 5 stelle su 5

Great experience with these guys up to now. Order 14 radiators. Delivery guys ok. But a two hour window would be great as people aren’t in all day

Dettagli dell'azienda


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

96 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 57% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

UPDATED: Had a big chip out the side at the bottom.

Purchased a large upright radiator but once it had been plumbed in we discovered a large chip out of the rad on the bottom left side. Contacted support who were happy to work with me. Was offered a replacement or a partial refund. As the radiator was already installed i decided on an £80 partial refund.

29 gennaio 2026
Valutata 5 stelle su 5

Amazing company

Amazing service. Ordered with ease and arrived sooner than I thought it would.
I would definitely order again with this company, thank you.

16 febbraio 2026
Valutata 4 stelle su 5

Good products at a good price

Good products at a good price. Only downside, delivery company informed me on delivery that they were only providing a curb side delivery , therefore refused to help carry products to front door. This wasn’t good when receiving a 75kg product, in the rain. They were prepared to leave order on a pallet, on the road.

25 gennaio 2026
Valutata 1 stelle su 5

Damaged in transit.

The 2 radiators turned up in poor condition, the boxes were ripped in numerous places, all 4 corners on each box were damaged, someone had clearly walked on the boxes in the van as there was footprints all over them. The radiators had been damaged in transit, both had chips in them. I was offered £20 by customer services as a partial refund, i refused and asked for 2 replacements to be sent. Replacement radiators were sent the same day but they never arrived, wasting my time as i waited in 2 days for them, the radiators were at the depot approx 6 miles from where i live. The damaged radiators had to be fitted due to plumber booked in and paid for and a new wood floor getting laid the day after. Ive had to buy a touch up paint to fill the 2 chips that are visible. After numerous calls with customer service I was offered a partial refund of £80 which i accepted just to bring the matter to an end, I'd had enough by that point.

8 febbraio 2026
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Risposta di Hotradiators

Good Afternoon Charles.

Thank for your review.

I am sorry for your experience.

We will investigate this with the courier to establish why your items were delivered in this condition as both deliveries were made by the same courier.

Please be rest assured that when we dispatch items they leave us in perfect condition.

The reason you were offered a partial refund was due to you being on a limited time scale for us to send replacements. We do advise not to book plumbers until you have received the good and checked them over.

Please accept our apologies that you were not satisfied with your experience.

Kind regards,

- Bathroom Takeaway

Valutata 4 stelle su 5

Customer exp

✅️ Great pricing and solid products.
✅️ Fast delivery after ordering.

🚩 2 out of 3 radiators damaged though, packaging was bad on those two. Probably did not go through Quality Check prior to dispatch.

✅️ After sales communication is great, prompt replies and actions. They offered a partial refund for the damages but i opted to get them replaced.

✅️ 2 radiators delivered in perfect condition after a few days of them picking up the old ones.

4/5* for me for the hassle and delays.

9 febbraio 2026
Non scritta su invito

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