Working with Hostminded for many years now and I could not be happier. Their team is just amazing, they are super organised, very reliable and always have a solution for any situation that might ari... Leggi di più
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Scopri cosa dicono le persone
Not all good - please mind when you book them they do not meet the guest personally to "vet" and greet them face to face - they use key drop boxes, despite this being one of their value adds (at lea... Leggi di più
L'azienda ha risposto
We used HostMinded's services while we went on vacation. It was the first time we rented our apartment on Airbnb, and HostMinded took care of everything from booking management, to welcoming gue... Leggi di più
Super god kommunikation med Sorin og Rebeka. De er begge utrolig service minded og gør deres bedste for at imødekomme mig som udlejer. Det har været meget let at udleje min lejlighed igenn... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Airbnb management, hospitality and cleaning services for like-minded hosts in Copenhagen
Informazioni di contatto
Sankt Peders Straede 17, 1454, Copenhagen, Danimarca
- +4561222086
- team@hostminded.com
- hostminded.com
3,9
Molto buono
63 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
God professionel hjælp som jeg altid…
God professionel hjælp som jeg altid har kunne stole på...
Prisen dog liiiie høj nok.
9 ottobre 2019
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God service!
Teamet er flinke, profesionelle, hjælpsomme og hurtige til at respondere.
9 ottobre 2019
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Hostminded were good until the end of…
Hostminded were good until the end of my renting period, and except that they were expensive. They didn’t tell me anything about how and when I was going to get my keys. Even if I told them a few days in advance, the appartment wasn’t cleaned neither emptied from their sheets etc.
A few things had broken without them informing me about it, and at last they didn’t water my plants as I had asked them to.
Not happy with them, won’t use them again.
9 ottobre 2019
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Risposta di Hostminded
Dear Hugo,
Thank you for taking the time to write a review. We are glad to hear that your experience using our services was mostly positive. However, we are truly sorry that you had a negative experience towards the end of our collaboration. Being transparent in our communication is a core value for us as it is a top priority to make homeowners feel the highest possible level of trust and security during a collaboration.
We always inform homeowners about how to get back their keys and give multiple options for retrieving them at the end of each collaboration. Likewise, we always give the opportunity to book a cleaning after the final check-out. Overall, taking excellent care of our customer's home is core to our service and we are sorry that you had this experience. Once again, thank you for your feedback, it is highly valued.
KInd regards
Hostminded Team
Meget professionel og serviceminded
Meget professionel og super serviceminded. Vil helt sikkert anbefalde dem til andre. 5 stjerner herfra
9 ottobre 2019
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Not all good
Not all good - please mind when you book them they do not meet the guest personally to "vet" and greet them face to face - they use key drop boxes, despite this being one of their value adds (at least for me). The contract gives them optionality between meeting the guests in person or making a key available at a drop-off point, however, in reality, they have not met with one of my guests.
In addition, cleaning is not that good.
9 ottobre 2019
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Risposta di Hostminded
Dear Martin,
We would like to thank you for sharing your feedback, as we are always open to ways of providing the best service for our hosts and guests. We are truly sorry that we have not managed to provide the value add you rightfully expected from us.
We frequently welcome guests in-person, depending on the context of the booking (how late are the guests arriving, what transportation are they using, how tech savvy they are, etc). We have on numerous occasions found out that guests actually prefer a self check-in option, because of the flexibility it offers. All of the 3 bookings we have managed on your behalf were reviewed 5 stars with compliments on outstanding hospitality and cleanliness. We screen & vet guests at each booking behind the scenes and we always understand if there is a potential risk to a particular booking.
A high cleaning standard is core to our service and the number one internal priority at all times. We would like to hear more about what you think went wrong for you. Our Client Success Manager will contact you on your email to get more information.
To conclude, we would like to offer a sincere apology we did not manage to rise to your expectations this time and assure you we will take your feedback seriously in the development of our services.
Kind regards,
Hostminded Team
Hele teamet var professionelle og…
Hele teamet var professionelle og sørgede for at få høj belægning og priser samt høje ratings fra gæsterne. Kan kun anbefale andre at benytte sig af deres services.
11 agosto 2019
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Absolut fantastisk
Absolut fantastisk, Omhyggelig service over for gæsterne. Har brugt Hostminded i over et år nu og kun haft fine anmendelser. De er meget fleksible go får det hele til at gå op.
Ove Schroll
12 luglio 2019
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a 50/50 experience.
We tried them a few time - 50% of the times things went fine- 50% of the times cleaning was lacking or had not yet been carried out when we returned. Sadly we terminated our collaboration after an indecent where there was some damage and items missing from our apartment, and we did not feel that Hostminded handled the followup very well. We felt that we got met with an attitude of it being our own fault, and Hosminded seemed more concerned with servicing the guests, than with us the owners. Furthermore, special circumstances (that we had not been informed off) turned out to apply to using the included insurance. That particular renting ended us costing us money, and we no longer feel comfortable leaving our home in the care of Hostminded. Tip: be very specific and clear in your expectations to them, otherwise you might end up disappointed.
23 aprile 2019
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Risposta di Hostminded
Dear Anders,
Thank you very much for taking the time to review your experience with our services. We are of course sad that you have decided to end the collaboration with us. We always strive to offer the highest standard for our customers and their homes.
We have looked into the specifics you have mentioned and we think we have not managed to align each other on expectations. This rarely happens, as we try to be upfront with what we do and how we do it. Sometimes this is not enough, but we continuously learn and adapt based on the feedback we get.
In regards to the cleaning, we have always delivered a high-quality service to your home. You have described our cleaning as “wonderful” on some occasions as well. We can only assume you are referring to that one time when you got back home and our colleague was still cleaning before your arrival. We think it would be worthwhile to mention that you never got back to us when we asked for your return details. We apologised for the inconvenience then at the time and we find it slightly unfair to say that cleaning was "lacking” or imply it was carried out only half of the times.
In relation to your last booking, it was never our intention “to meet you with an attitude”, but merely to act as a mediator between you and your guests. Although we strongly advised you to remove items you do not want guests to use, you seem to not agree and still hold us responsible for missing items. Additionally, you have only pointed out issues about 1 week after you have returned home. At your express request, we have gotten involved and tried to find a good solution for everyone, but you were still not happy about the outcome. We think our role is to mediate if disputes arise and that is what we have done.
We are once again sorry we didn’t manage to provide a 5-star experience as we wish to do for all our customers. We have heard your feedback and will consider it towards improving our services in the future.
Jeg er meget glad for Hostminded
Jeg er meget glad for Hostminded. De har tjek på udlejning af lejligheden på Airbnb. De er venlige. e har tjek på deres logistik. Og de er kompetente. Jeg oplevede dem agere ift. en urimelig gæst. Og de klarede det fremragende.
Jeg vil anbefale dem over de andre Airbnb management firmaer i København. Og jeg har selv anbefalet dem til mine personlige venner.
7 marzo 2019
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Meget professionel håndtering af…
Meget professionel håndtering af lejlighed, gæster og os. Vi fik hurtigt tillid til hostminded fordi de tog os meget med i overvejelserne i starten. Lejligheden har stået pænt hele vejen igennem, og gæsterne har givet gode anmeldelser.
2 ottobre 2018
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Meget tilfreds!!
Meget tilfreds med udlejningen de har gjort imens vi var været ude at rejse! Professionelt og god opfølgning. En relativt lille virksomhed der gør meget for at tilfredsstille både værterne og deres AirBnB-gæster.
13 settembre 2018
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Great company!
I have had a great experience with using Hostminded. They have been good at getting customers to my apartment and the communication witt them has been smooth. So I can highly recommend them.
14 agosto 2018
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Super god kommunikation med Sorin og…
Super god kommunikation med Sorin og Rebeka.
De er begge utrolig service minded og gør deres bedste for at imødekomme mig som udlejer.
Det har været meget let at udleje min lejlighed igennem HostMinded, og jeg har været meget tilfreds med hele forløbet !
Vil klart anbefale det til andre ***** 5 Big stars from me
/Frederik F
7 agosto 2018
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Extremely high and focused service level
The management and service level of HostMinded was just excellent! From the first encounter, the company acted very professionally and to the point - even being proactive, helpful and giving very good advice.
I can strongly recommend HostMinded to anyone - must be the best service provider in the market.
12 luglio 2018
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Best hosting service we have tried in…
Best hosting service we have tried in Copenhagen. De var virkelig gode til at sørge for gæsterne fik information og svar både før og under opholdene. Det var rigtigt rart at vi ikke skulle bekymre os om det, imens vi var ude og rejse.
19 giugno 2018
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Fantastic Airbnb management team
i have been partnering with them for over 4 Airbnb rentals now and no regrets.. Fantastic team and service mindedness and most importantly flexible enough to ensure my guests requests are all accommodated.
29 maggio 2018
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Best home management service in Denmark
29 maggio 2018
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Gør din udlejning til en leg!
Jeg skylder uendeligt stor tak til de passionerede og talentfulde mennesker bag HostMinded for at have hjulpet mig med at udleje min lejlighed i nu snart et år, når jeg selv er ude. De har klaret alting for mig; fra opsætning af boligprofil, booking og kommunikation med gæster, nøgleoverlevering og introduktion, til rengøringen før- og efter hver gæst. Alting er gledet problemfrit uden at jeg selv har rørt en finger, og jeg har tjent mere end jeg turde drømme om! Jeg er imponeret over den professionelle men samtidig varme tone, som HostMinded anvender; både overfor mig og mine gæster, og samtlige gæster har været overordentligt tilfredse hele vejen igennem, samtidig med at jeg har følt mig tryg ved at mit hjem bliver passet ordentligt på.
Jeg kan slet ikke anbefale HostMinded varmt nok!
28 maggio 2018
Non scritta su invito
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