I have used Horsepower services twice recently. On both occassions, they were polite and professional. I would be happy to use their services again in the future.
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We’ve been looked after by Horsepower for many years now and never more so than with the recent purchase of our E-Class Mercedes. It is an absolutely stunning car and, as ever, the team at Horsepower... Leggi di più
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I’ve been using Horsepower for many years and they always provide excellent service when buying a vehicle or servicing I dropped in with a small trailer tyre to be repaired urgently late one aftern... Leggi di più
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I have been going to Horsepower for years and would not go anywhere else. So efficient, polite, honest, and reasonable what more could I possibly want especially as I am now not far off 80!! They are... Leggi di più
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Dettagli dell'azienda
Informazioni di contatto
Unit 1 Sovereign Way, TN91RH, Tonbridge, Regno Unito
- 01732357182
- info@horsepower-motor-centre.co.uk
- horsepower-motor-centre.co.uk
4,5
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Poor workmanship left my car in an un roadworthy condition.
I had my car serviced and given an Mot at Horsepower Tonbridge. The car failed the Mot due to the two front suspension arms requiring replacement and were duly replaced by the garage. A week later whilst on holiday a loud knocking noise from the front of the car developed. I took the car into a local garage who advised me that the bolts on the nearside front suspension arm were loose where they had not been securely tightened and that there was an oil leak from the sump where the garage that serviced the car had not sealed the bolt to the sump properly.
I took the car back to Horsepower but had to wait day for the leaking sump to be fixed. What should have been 30 minute job took over 2 hours as a new sump plug had not been sourced prior to my second visit.
On my first visit the garage refunded me the bill I had to pay on holiday. I asked for a goodwill payment as my wife and I had been grounded for a day and a morning awaiting my un road worthy car to be put right. I was offered a free Mot the following year which I grudgingly accepted. However after being messed around with the repair to the leaking sump I once again requested some compensation for the disruption to my holiday and the time spent having the work done only to be ignored and left feeling that rather than me being inconvenienced it was me inconveniencing the garage.
I have written two letters to their CEO at different addresses without a reply.
Their HO Email address on the web appears to be invalid.
They are fine when things go right but due to this experience I will not be using the again or recommending their services.
14 luglio 2025
Non scritta su invito
Risposta di Horsepower Motor Centre
Hi Mr Pavlou,
We're genuinely sorry to read this and disappointed that, despite our efforts to put things right, you're still unhappy. As you’ve mentioned, we replaced both suspension arms during your visit, and when you reported a concern the following week, we took your feedback seriously. We covered your holiday garage bill without hesitation and offered a free MOT as goodwill, which you accepted at the time.
Regarding the sump plug, we acknowledge the delay during your return visit and apologise again for the inconvenience caused. However, the vehicle was inspected, made safe and fully roadworthy, and all follow-up work was completed without charge.
We did reply to your initial letter in person at the time of your visits, and we're sorry to hear you've since struggled to reach us via post. Our contact details are up to date on our website, and we’re happy to speak further if needed.
We always aim to be fair, even when things don't go perfectly. We're grateful for your past custom and wish you the very best going forward.
From all the team @ Horsepower :-)
Collect and deliver
It is so convenient to have my car collected and delivered after the service. The staff are always courteous and friendly.
6 agosto 2025
Risposta di Horsepower Motor Centre
Hi Mo,
Thank you for the lovely review. We’re really glad the collection and delivery service makes things easier for you, and it’s great to hear you always find the team courteous and friendly. Your continued support means a lot to us.
From all the team @ Horsepower 😊
Risposta di Horsepower Motor Centre
Hi Martin,
Thank you for the great review. We’re really pleased you found the service professional and friendly — that’s exactly what we aim for.
From all the team @ Horsepower 😊
Great service from the very first…
Great service from the very first conversation!
Nothing was too much trouble, the team (Danny) explained everything on the vehicle - fixed a couple of items we pointed out prior to pick up. Videos of the work carried out were provided to ensure we were happy.
11 agosto 2025
Risposta di Horsepower Motor Centre
Hello!
Thank you for the fantastic review. We’re so pleased you felt well looked after right from the first conversation. Danny and the team will be glad to know their efforts made the process clear and straightforward for you, and that the videos gave you extra peace of mind. Enjoy the new car!
From all the team @ Horsepower 😊
very professional and thorough
6 agosto 2025
Risposta di Horsepower Motor Centre
Hi Dibyendu,
Thank you for the great feedback. We’re really pleased you found our service professional and thorough — exactly what we aim for.
From all the team @ Horsepower 😊
The Best in Tonbridge
Always a pleasure to deal with Horsepower. Efficient, trustworthy, and very fair prices.
6 agosto 2025
Risposta di Horsepower Motor Centre
Hello!
Thank you for the brilliant review. We’re so pleased you feel we offer efficiency, trust and fair pricing — it means a lot coming from a long-standing customer. Always a pleasure to see you.
From all the team @ Horsepower 😊
As always an excellent service
As always an excellent service, kept me informed throughout the work, had a lot done this time but at every stage had a call to keep me updated. Gave me a loan car as work took several days, job well done. Big thanks for what you have done.
6 agosto 2025
Risposta di Horsepower Motor Centre
Hi Rod,
Thank you for the fantastic review. We’re really pleased you were happy with the work and the updates throughout. It’s great to hear the loan car helped while the job was being completed. We appreciate your kind words and look forward to seeing you again.
From all the team @ Horsepower 😊
Excellent and detailed attention with…
Excellent and detailed attention with great communication ! Couldn’t. be more pleased with the returned vehicle !
6 agosto 2025
Risposta di Horsepower Motor Centre
Hi Mr Baker,
Thank you for the brilliant feedback. We’re so pleased you were happy with the attention to detail and the communication, and it’s great to know you’re delighted with your vehicle.
From all the team @ Horsepower 😊
Discovery Sport
Very friendly & helpful. I have had the car less than a week but all seems great with it so far.
Would recommend ⭐️⭐️⭐️⭐️
6 agosto 2025
Risposta di Horsepower Motor Centre
Hi Sarah,
Thank you for the lovely review. We’re really pleased you’re enjoying your Discovery Sport and that everything is going well so far. It’s great to know you found the team friendly and helpful too.
From all the team @ Horsepower 😊
Great customer service
Great customer service ! Went above and beyond to ensure I got the car I wanted. Jason particularly was fab!
6 agosto 2025
Risposta di Horsepower Motor Centre
Hi Anna,
Thank you for the fantastic review. We’re so pleased we could help you get the car you wanted, and Jason will be delighted to hear your feedback. It means a lot that you noticed the extra effort.
From all the team @ Horsepower 😊
Mugs
So what about the fact your mechanic see it came up on his computer stating turbo boosters leak why have u got him to clear it and not fix it
17 aprile 2025
Non scritta su invito
Risposta di Horsepower Motor Centre
Hi James,
This is now your second 1-star review in a week and the first time you’ve mentioned anything about a “turbo booster leak”, which (let’s be honest) sounds more like something from a SpaceX launch than a 160,000-mile Ford Galaxy.
To recap: you bought the car back in April for just over £3,000. Since then, we’ve already:
Replaced the front wheel bearing
Fitted a brand new ABS sensor
Road tested the car thoroughly
Found no turbo-related fault codes or warnings at any stage
When we last saw the car in early June, you’d already driven over 4,000 miles and we’ve had no contact since. The timing of this second review (just after we replied factually to your first one) feels less about unresolved issues and more about not liking the response.
We're still willing to help, but new issues now need to be logged with your warranty provider, and we’ll need a claim number before booking it back in. That’s always been the process, and it’s fair for everyone.
From all the team @ Horsepower 😊
Great service as usual from Horsepower
22 luglio 2025
Non scritta su invito
Risposta di Horsepower Motor Centre
Hi Mr Cox,
Thank you for the great feedback and for your continued support. We really appreciate it and look forward to seeing you again next time.
From all the team @ Horsepower 😊
Excellent customer service
Excellent customer service. Been coming back for nearly 20 years
28 luglio 2025
Risposta di Horsepower Motor Centre
Hi Mr Speer,
Thank you so much for your continued loyalty over the years. Nearly two decades of support means the world to us, and we’re really proud to have earned your trust. Always a pleasure to look after you.
From all the team @ Horsepower 😊
very good to deal with no hard sell…
very good to deal with no hard sell just strait to the point would highly recommend
28 luglio 2025
Risposta di Horsepower Motor Centre
Hi Richard,
Thanks for the great review. We’re really pleased you appreciated our no-pressure approach, that’s exactly how we like to do things. Thanks again for the recommendation.
From all the team @ Horsepower 😊
Great service from the moment we walked…
Great service from the moment we walked onto the forecourt. Jason was very honest and attentive and we are very happy with our purchase
21 luglio 2025
Risposta di Horsepower Motor Centre
Hi Steve,
Thank you for the great feedback! We're really glad you felt well looked after from the moment you arrived, and it’s brilliant to hear you're happy with your purchase. Jason will be chuffed to see your comments!
From all the team @ Horsepower 😊
Risposta di Horsepower Motor Centre
Hi Reynold,
Thanks for the great feedback! We're really pleased you found our service quick and helpful — just how we like it.
From all the team @ Horsepower 😊
Absolutely Avoid
Absolutely Avoid – Dishonest, Chaotic, and Utterly Unprofessional
My experience with Horsepower Motor Centre has been so appalling that I was eventually forced to involve my bank and the Police Fraud team in order to recover funds owed to me. What began as a routine car purchase quickly descended into a months-long ordeal marked by dishonesty, silence, and shocking levels of incompetence.
I purchased a Mercedes E-Class (Reg: WK14TFV), only to return it almost immediately due to serious and dangerous mechanical faults. Upon collection, the car — which had just passed an MOT conducted by their partner garage on the very same day — displayed multiple alarming issues, including:
• The engine management light coming on within hours
• Severe juddering under acceleration
• Complete loss of power while driving
• Worn brake discs that require replacement
Despite these obvious safety concerns, the car was sold to me as roadworthy — something I now view with deep suspicion, given the timing and source of the MOT.
I returned the car in good faith for repairs, but it sat untouched for over two and a half weeks, with no communication from the dealership unless I repeatedly chased them. One staff member even admitted via message that the place was in “utter chaos” — a rare and brutally honest reflection of the situation.
In place of the Mercedes, I was offered a 2004 Honda Civic as a so-called courtesy car. It was in appalling condition, made horrific grinding noises from the brake callipers, and even contained used cigarettes under the seat — presumably left behind by the last unfortunate customer they loaned it to. It was neither roadworthy nor acceptable.
Despite eventually agreeing to a refund, I was forced to wait nearly two months to receive only a partial repayment, with no explanation whatsoever for the missing amount. This is despite returning the car with half a tank of diesel, and the fact that they are still holding both sets of keys and the V5C. My formal complaint was completely ignored, and no apology or accountability was ever offered.
This experience has left me significantly out of pocket, without a vehicle, and with major disruption to my business and well-being. That I had to resort to formal intervention from my bank and the Police Fraud team speaks volumes about how seriously Horsepower Motor Centre mishandled this situation.
If you’re considering buying from Horsepower Motor Centre — don’t. Based on my experience, this is a company that is dishonest, disorganised, and completely unfit to be trading in vehicles. I wouldn’t trust them with a bicycle, let alone your hard-earned money.
12 luglio 2025
Non scritta su invito
Risposta di Horsepower Motor Centre
Hi Lee,
We’re sorry to hear you felt this way, although we don’t believe your review reflects the full story.
You purchased a used Mercedes E-Class from us earlier this year which developed a fault shortly after collection, totally agreed, that’s always frustrating and we do understand. Unfortunately, these things can happen with secondhand vehicles, especially older, higher-mileage ones. What matters is how it’s handled, and in this case, we acted entirely in good faith: the car was returned to us, booked into our busy workshop, and repairs were already underway by the time you came in for your refund, something you saw with your own eyes.
We were literally hours away from resolving the issue for you, but you opted to cancel, which we respected and accepted. A refund was issued. We never ignored your messages or refused to help, we just had to balance your case alongside dozens of others in the workshop at the time.
The courtesy car provided, a Honda Civic automatic we’ve owned since nearly the day our business began over 20 years ago, actually holds a bit of sentimental value. It’s served us well as a loan car for years. It might not be glamorous, but it’s safe, reliable, and will get you to Timbuktu and back.
Since then, the original vehicle has been repaired and sold again. The new owner is very happy, and it hasn’t come back. It was just a niggle, not a write-off, and we dealt with it.
We’re an award-winning dealership, recently rated Highly Rated 2025 by AutoTrader and proudly recommended by thousands of happy customers. We take our reputation seriously and always aim to be fair, even when things don’t go to plan.
We wish you all the best.
From all the team @ Horsepower 😊
Very helpful and friendly staff
Very helpful and friendly staff, Jason was especially good and made the whole process so easy. From finding the right car to driving it away fully serviced took less than 24 hours. Absolutely incredible
14 luglio 2025
Risposta di Horsepower Motor Centre
Hi Duncan,
Thank you for the brilliant review! We're so pleased Jason made the whole process smooth and easy for you — that's exactly the experience we aim to deliver. From finding the right car to getting it prepped and ready in under 24 hours... we’ll take that! 😄
Enjoy the new car and thanks again for your kind words.
From all the team @ Horsepower 😊
Risposta di Horsepower Motor Centre
Hi Jessel,
Thank you for the great review! We're really pleased you were happy with the quality and price — and Danny will be glad to hear your kind words too. It was a pleasure helping you!
From all the team @ Horsepower 😊
Good price friendly staff however car…
Good price friendly staff however car purchased from them needed two new tires tracking and brakes within 500 miles
7 luglio 2025
Risposta di Horsepower Motor Centre
Hi Fulton,
Thanks for your review. We’re glad you found the team friendly and the price fair.
The vehicle would have undergone a visual health check before handover, and anything found to be illegal or below standard would have been addressed as part of our usual process. We fully take on board your feedback and really appreciate you being open and honest with us and taking the time to do so.
We look forward to being of service to you with your future motoring needs as and when you next need us.
From all the team @ Horsepower 😊
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