My car broke down on the M25 and could not be repaired in situ. I needed the car to be taken by the AA back to Tonbridge and Horsepower said they would take it. It arrived late on a Friday, they looke... Leggi di più
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We’ve been looked after by Horsepower for many years now and never more so than with the recent purchase of our E-Class Mercedes. It is an absolutely stunning car and, as ever, the team at Horsepower... Leggi di più
L'azienda ha risposto
I have used Horsepower services twice recently. On both occassions, they were polite and professional. I would be happy to use their services again in the future.
I don’t like the fact that I wasn’t refunded my deposit when I wanted to change my mind about buying that particular car. I actually changed my mind because the car was old now I can’t afford the in... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni di contatto
Unit 1 Sovereign Way, TN91RH, Tonbridge, Regno Unito
- 01732357182
- info@horsepower-motor-centre.co.uk
- horsepower-motor-centre.co.uk
4,5
Eccellente
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Very poor dealership
Car was ok, good experience to start with, but these people still owe me money from a car I traded in, tried to contact and message and was ignored, also after 4 weeks I still had no log book which I had to send off for a new one myself very poor and still on going will never deal with these again, answer left was aload of rubbish only had money out no money in, and I sent of for log book was back in four days, don’t try to cover this up liars
28 marzo 2025
Non scritta su invito
Risposta di Horsepower Motor Centre
Hi Wayne,
We’re genuinely puzzled by your review, especially as we have already paid you the balance from your part exchange – a transaction we can evidence. We also posted your log book promptly, along with several others from that week, and all were sent tracked as standard. Unfortunately, once documents are with the DVLA, it’s in their hands – and they’ll usually confirm a 6–8 week processing time if contacted directly.
It’s disappointing that rather than reaching out to clarify, you’ve chosen to leave a review that doesn’t reflect the facts. We're always happy to help, but it's only fair to be accurate.
From all the team @ Horsepower 😊
UPDATE
Hi Wayne,
We’ve reviewed your comments and stand by our original response. The remaining balance from your part exchange was paid and we have a clear record of that transaction. Your V5C (logbook) was posted with tracking, alongside others sold that same week. If the DVLA issued a new one within four days, then great — but it doesn’t change the fact that your original was already in process from our side.
We're sorry you're unhappy, but we haven’t lied or "covered anything up" — quite the opposite. We’re confident in how this was handled and feel this matter has now been closed properly and professionally.
From all the team @ Horsepower 😊
Very poor experience
Very poor experience
Purchased a nice mini – broke down on way home and had to be collected. Said they fixed and returned but broke down again and had to be collected. Again said it was fixed so returned and broke down again but this time with the driver from the garage so had to return.
Then sought a refund that took weeks to come through with very little useful information.
Was unfairly charged for the mileage incurred even though the car broke down during that mileage and caused us huge inconvenience plus having to tax and insure a car that spent practically a month at the garage.
Car went straight back up for sale at an increased price whilst I had to wait for my refund that short changed.
Took messages/emails/calls to get the refund pushed through.
Be careful buying a car from here.
10 marzo 2025
Non scritta su invito
Risposta di Horsepower Motor Centre
Hello Mr Mason,
We’re sorry to hear you were unhappy with your experience. While we tried our best to resolve the issues with your MINI, we took the car back without delay and issued a full refund. A small usage charge of £45.50 was initially deducted in line with our policy, but we have since refunded that in full to close the matter amicably.
We do appreciate the frustration this caused and regret that our efforts haven’t met your expectations. Wishing you the best moving forward.
Kind regards,
From all the team @ Horsepower 🙂
Honest description of the car Jason the…
Honest description of the car Jason the sales man was very helpful and said any faults would be fixed and car serviced and m o t was done and did the road tax for us on line
28 aprile 2025
Risposta di Horsepower Motor Centre
Hi Lillian,
Thanks very much for the great feedback! We're glad to hear Jason looked after you and made the process straightforward and honest, just as it should be. We’re delighted you were happy with the car prep and service.
From all the team @ Horsepower 😊
Great service
Very friendly, made sure the car was in great condition before they even considered giving me the car, making me feel very safe and comfortable. Kept me updated on all progress too.
28 aprile 2025
Risposta di Horsepower Motor Centre
Hi Laura,
Thank you so much for the lovely review! We’re really pleased to hear that you felt safe and well looked after, and that the communication throughout gave you confidence. That’s exactly the kind of experience we always aim to deliver.
From all the team @ Horsepower 😊
Risposta di Horsepower Motor Centre
Hi Matthew,
Thank you for such an amazing review! We’re so pleased you had a great experience with Rob and the team – we’ll be sure to pass on your kind words. Your support means a lot to us!
Look forward to seeing you again soon 😊
From all the team @ Horsepower 😊
Avoid at all costs
Summary: treated with disrespect, quoted nearly three times what I actually paid at another garage, service was terrible.
Horsepower rebuilt my gearbox two years ago almost to the day, so when my car got stuck in first gear over a month ago I took it to them to look at.
Firstly, it took two weeks for them to actually tell me what was wrong with it. I kept calling and getting told different answers as to when the car would be looked at, and was told I’d be “called back by end of day latest” constantly and constantly they would not call me back.
Eventually after I showed up to the garage they told me that they had to send off the gearbox to bexhill to have it analysed and that it would cost £700-£1000+ and despite having paid £2k for a new gearbox that had only done 25000 miles, they in no way took any responsibility at all for their own work.
They were repeatedly rude and I was told at one point by the owner that I was “talking nonsense”.
Eventually I took my car down the road to Hadlow stair in which they checked out my car in under a week and it only cost me £265 for a simple fix that horsepower should have spotted immediately.
It is incredibly intimidating going to a garage by myself as a girl in my early twenties, the way horsepower spoke to me and treated me were extremely unprofessional). I was treated as a nuisance rather than a loyal customer (my family have been going to them for years) and I personally will never be taking another vehicle there again when there’s a much better, friendlier garage less than a mile away.
I have never left a bad review in my life but thought it was necessary in this instance.
8 aprile 2025
Non scritta su invito
Risposta di Horsepower Motor Centre
Hi Sophie,
Thank you for taking the time to leave your feedback, although we strongly disagree with your comments.
To clarify the facts:
The gearbox was rebuilt for you approximately two years ago, and since then you have covered almost 30,000 miles. When you returned to us recently, you insisted the issue should be repaired free of charge under the original warranty, despite the significant mileage and time elapsed. You were clearly advised — respectfully — that the warranty had long since expired.
We explained that, as the fault was not externally visible, further investigation would require some dismantling work. However, you refused to authorise this. Without your permission to proceed, it was not possible for us to diagnose or repair the issue at that time.
Your claim that we refused to liaise with you is completely inaccurate. We maintained contact with you, responded to communications from both yourself and your family members, and remained willing to investigate the matter further if authorised.
The suggestion that you felt intimidated is regrettable, but you were accompanied by your mother when visiting, and our team conducted themselves appropriately throughout.
Lastly, your own letter stated that "professional advice" suggested a gearbox should last 100,000–150,000 miles. We simply pointed out that the original failure — prior to our rebuild — occurred at around 60,000 miles, highlighting that even manufacturers cannot always guarantee perfect longevity.
It is disappointing that after 30,000 miles of usage and declining to authorise any investigation work, you now seek to blame us publicly. We remain proud of the reputation we have built over 23 years in business, serving thousands of loyal and satisfied customers.
We wish you well in the future.
From all the team @ Horsepower 😊
Personal Service
They knew who I was when I contacted them. Endeavoured to get my car back to me as quickly as possible so I could attend my health appointments. Friendly and all staff very personable. Car was spotless when I got it back with a very reasonable price that included a breakdown of all costs. Super job - thanks Horse Power
8 aprile 2025
Risposta di Horsepower Motor Centre
Hello Rosemary,
Thank you so much for your kind words! We're really happy to hear that you felt well looked after and that we could help you get your car back quickly for your appointments. It’s brilliant to know you were pleased with the service and found everything clear and reasonably priced.
We look forward to seeing you again whenever you need us 😊
From all the team @ Horsepower 😊
Good service and quick.
8 aprile 2025
Risposta di Horsepower Motor Centre
Hi Richard,
Thank you for your kind review! 😊 We're really pleased to hear you found our service quick and efficient — that's exactly what we aim for.
Hope to see you again in the future whenever you need us.
From all the team @ Horsepower 😊
Professionalism
We are always impressed by Horsepower's professionalism and their positive customer service. They are good at explaining what is needed and always happy to help.
24 marzo 2025
Risposta di Horsepower Motor Centre
Hi Matthew,
Thank you so much for your lovely review! 😊 We're delighted to hear that you appreciate our professionalism and the service we provide. We always aim to explain things clearly and make every customer feel welcome and supported.
We look forward to seeing you again in the future!
From all the team @ Horsepower 😊
Very Helpful
Very Helpful. With all work on the car which was required. Explained and checked everything first and sent information on work ,
Very happy with Service … thank you
18 marzo 2025
Risposta di Horsepower Motor Centre
Hi Caza,
Thank you so much for your lovely review! We're really glad to hear you were happy with the service and that everything was clearly explained throughout. We always aim to keep our customers informed and at ease, so your feedback means a lot 😊
Thanks again for choosing us!
From all the team @ Horsepower 😊
Robert and Duncan Great Team
Robert and Duncan run a great company that receives all their customers in a very professional and friendly way that isn't met in many places of work now a days:).
I actually enjoy going there to drop and pick my car up.
Also all their mechanics are very hard working and friendly - especially Matt(Polish Gent - very informative)
Overall a great bunch of people that are working really hard and enjoy the environment that they are working in.
24 marzo 2025
Risposta di Horsepower Motor Centre
Hi Aleks,
What a wonderful review – thank you! 😊 Robert, Duncan, and the whole team (including Matt – we’ll be sure to pass your kind words on to him!) will be absolutely chuffed to read this. We really do try to make the whole experience as pleasant and friendly as possible, so it's lovely to hear that you enjoy coming in.
Thanks again for your continued support!
From all the team @ Horsepower 😊
Poor after care
We bought a skoda estate car which broke down on the way home from the garage. We got it towed back to the garage and they gave us the tow cost back and fixed the car which we collected again 2 weeks later after they promised they had vigorously tested it.
It broke down again a couple of weeks later, we got it towed back to the garage, and they gave us a temporary car. They fixed our skoda for the second time although it took them quite a long time to do it and they promised that they had undertaken lots and lots of testing so we would have no further problems. And we are still waiting for the tow cost to be returned to us over 3 months on and we have chased several times! Danny avoided our calls about the money they owe us. The car is now out of the 3 month warranty and keeps cutting out so we have booked it into a local garage. So their 'testing' needs to be improved! As does their after sales support in terms of calling back when a message is left for them and covering costs of tows when promised.
16 novembre 2024
Non scritta su invito
Risposta di Horsepower Motor Centre
Hi Denise,
Thanks for taking the time to leave a review. We’re naturally sorry to hear the experience didn’t quite meet your expectations in the end.
As you’ve mentioned, this all relates to a purchase made some time ago now, and although the car was an older, high-mileage vehicle sold at a budget price, we did our best to assist — covering recovery costs, carrying out multiple repairs, and providing a courtesy vehicle to minimise disruption.
While we always aim for smooth motoring and complete satisfaction, unfortunately used vehicles – especially those with some age and mileage – can sometimes present unexpected issues despite thorough testing.
We’re grateful for your business and wish you all the very best going forward.
From all the team @ Horsepower 😊
Seem to be genuine people
Everything went smoothly picked up the car at time and date agreed. So far the car seems to be good. Time will tell regarding after sales
10 marzo 2025
Risposta di Horsepower Motor Centre
Hi John,
Thank you for taking the time to leave us a review — we're really pleased to hear everything went smoothly and you're happy with the car so far! 🙌
We pride ourselves on being upfront, helpful and consistent, so we're glad that came through during your experience. As you say, time will tell, but rest assured we’re always here if you need anything moving forward.
All the best and happy motoring!
From all the team @ Horsepower 😊
Landrover Purchase (update re: warranty)
Update on the Landrover Freelander 2 I purchased in January. I was very happy with sales experience and purchase.
When driving the car, there appeared to be coolant leak (it's a 13yr old car that has covered 144k miles but drives well & is in good condition). Horsepower repaired / changed the faulty part under the 3 months warranty.
No quibbles. Checked the car to make sure it was safe to drive. Then a weeks wait for the part and workshop time. Much appreciated 👍
13 marzo 2025
Non scritta su invito
Risposta di Horsepower Motor Centre
Hi James,
We really appreciate the update and are pleased to hear you’re still happy with your Freelander 2 and the service from our team! As with any vehicle—whether it's 13 years old or nearly new—things can crop up, but we’re always happy to step in and get things sorted where we can. Glad to hear everything was handled smoothly and that you're back on the road.
Thanks again for your kind words—wishing you many more happy miles!
From all the team @ Horsepower 😊
Risposta di Horsepower Motor Centre
Hi Rick,
Thank you for your great feedback! We’re really pleased to hear you found our service prompt, professional, and friendly. Good communication is something we always prioritise, so it’s great to know you felt well looked after.
We appreciate your support and look forward to seeing you again in the future!
From all the team @ Horsepower 😊
Jason helped me find my car
Jason helped me find my car. He listened to me and was able to help me with Cara in my budget. Jason explained the process well for me.
10 marzo 2025
Risposta di Horsepower Motor Centre
Hi Chigson,
Thank you for your kind review! We're delighted to hear that Jason was able to help you find the right car within your budget and guide you through the process smoothly. Making car buying simple and stress-free is what we aim for!
Enjoy your new car, and we hope to see you again in the future.
From all the team @ Horsepower 😊
Risposta di Horsepower Motor Centre
Hi Helen,
Thank you for your review! We're so pleased to hear you were happy with our service and MOT process. Clear communication and customer satisfaction are what we strive for, so it's great to know we delivered!
We look forward to seeing you again in the future.
From all the team @ Horsepower 😊
Risposta di Horsepower Motor Centre
Hi Alun,
Thank you for your kind words! We're delighted to hear you found our service friendly and helpful. Providing great customer care is what we strive for, and we truly appreciate your feedback.
From all the team @ Horsepower 😊
Best customer service
Best experience with Horsepower team and very quick service Thanks team
3 marzo 2025
Risposta di Horsepower Motor Centre
Hi Irfan,
Thank you for your kind words! We're thrilled to hear you had the best experience with our team and that you found our service quick and efficient. We truly appreciate your support!
From all the team @ Horsepower 😊
Risposta di Horsepower Motor Centre
Hi Robert,
Thank you for your excellent review! We're delighted to hear you found our service friendly and efficient. We truly appreciate your support and look forward to seeing you again in the future.
From all the team @ Horsepower 😊
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