Home Treats Recensioni 

Terrible service. After waiting in at specific time they cancelled order, no one answers call, no response to email.

Quick delivery and able to track on the day.
Really liked the bed that arrived and impressed with the quality for the price. However had an issue with the smell on the fabric due to he glue used which didn't seem to be improving after 7 days.
Found customer services helpful and quick to respond. Given full refund within 3 working days.

Ordered a bed via Amazon - 2 days later they cancelled the order - urgently needed to find another bed in time for house move!!! No explanation just cancelled

We bought a garden table and chairs via B&Q. The backs of the chairs were completely different to the rest of the furniture, and the rattan on the table warped in the sun.
The customer service is terrible, they just sent an automated response to every message I sent including photos! When B&Q asked them to organise a return they wanted to charge £100 to have it collected or we could return it to B&Q free of charge. Both my husband and myself are disabled so we had great difficulty in returning it!
Would not recommend this company!

They cancelled my order multiple times and said that I cancelled it.
Something dodgy about it all.

Incredibly poor customer service, item arrived broken with missing parts. They never answer the phone, and it takes weeks to answer emails. Very disappointed

Child’s bed has arrived with a whopping 32 missing parts! Been over 2 days and we still can’t get a response from them about when they will send replacement parts. Phone lines don’t work - wish I read other reviews before ordering!

They Cancelled my order without clear explanation, kept sending me emails right up to delivery time (which wasted the drivers time as well as mine)
Zoe Evans UK Customer Engagement Centre you should ban this company from your Tesco website they are not worth you supporting them.

Bought a bed through Tesco Marketplace, delivery arranged and scheduled with delivery slot. Only to be told it didn't pass QC and my order was cancelled. No replacement offered. Shocking.

Now I have to look for a new bed.

My order was cancelled twice with no explanation. I contacted customer service about this and never received a reply. This caused major delays to my project. Totally unreliable—avoid if you’re looking for a dependable service.

We ordered a wooden ottoman bed frame from The Range website on the 29th April, with it delivered on Tuesday 6th May. We opened the package to put it together and noticed the corner brackets missing. We emailed the company to get the missing products the same day.

After having to chase the company multiple times on both the 9th & 19th May, we finally received the missing pieces on the 22nd May.

We attempted the build a second time, to find even more missing pieces! Fool on us not to check when we noticed the first set of pieces. So we contacted the company again with the new missing pieces (5 different pieces/bolts).

We waited, and chase the company again on the 30th May & 2nd June, before finally being received on the 3rd June.

We assembled the bed as per the instructions. Followed all the rules for testing and preparing an ottoman style bed.

After sleeping on the bed for just over two weeks, I went to open the base of the ottoman part of the bed to utilise the storage, and found that the metal frame had completely broken away from the sides of the frame and skewed sidewards. The wooden pieces had splintered beyond saving, the bolts waned and could not hold the actual bracket and when I tried carefully to place it back down into it's closed position it had come off the rails and the bolts went right through the "wood". It was clear in this moment that the "wood" used in this bed frame is of incredibly poor quality, and has broken beyond usage. It cannot be used for storage, or slept in as the bracket completely collapsed during our sleep.

The next day, the 18th of June, I emailed the company with photos/videos showing the damage.

I received a reply on the 24th June essentially blaming the damage to the bed on us for "incorrect assembly."
I replied to them with 48-hours with video footage of another ottoman that we have on our property. One that was purchased in 2022, has been moved house twice in that time, which means being disassembled and re-assembled three time. And never an issue, as the quality is clearly much better than what Home Treats offers.

We also noticed at this time that no warranty is ever offered with this product, which is a pretty clear indication that a product will never been made with quality products.

We sent the retailer a video of what a quality ottoman bed with correct assembly looks like, alongside a request for a refund due to the shoddy workmanship of this product, the only response we received was that the retailer couldn't view the video.

Absolutely useless. A pathetic response to try an excuse the use of cheap materials and poor product quality.

Our next step will be to report them to trading standards for a broken or damaged product (known as not of satisfactory quality) and an unusable product (known as not fit for purpose).

website states 1-2 day delivery when asked where the bed is they keep saying they are planning routes but cannot give an answer of when it will be delivered. They do not answer their phones so you have to wait from a reply by email. Will not be buying from them again.

Wanted me to pay £10 to return item that was not as described.
Or take it back to B&Q store for refund.
No transport to return it to store that’s why I bought it online.
The item bought was a curtain pole measuring 25 mm in diameter in their description, the one I received was 20mm.
They refused me a returns label. Bad customer service in my opinion.

Bought a bed through the B&Q website from this company. Delivery was a week late! Just kept getting fobbed off on email by a customer service member of staff. Called their customer service phone number but never any answer. Wouldn’t buy from these again due to the late delivery.

Absolutely Appalling Experience – Avoid at All Costs

I recently purchased a garden sofa set with a table and built-in fireplace from Home Treats, and I can honestly say this has been one of the worst shopping experiences I’ve ever had.

To start with, the set arrived in the wrong colour, and that was just the beginning. The cushions don’t fit properly, and they’re nothing like what was advertised – listed as 8cm thick, but in reality they’re around 5cm at best, and when you sit on them, they compress to about 1cm. You can feel the metal bars underneath, making it incredibly uncomfortable to use.

The build quality is utterly dreadful – there were no bolts, no washers, and several key parts were missing, including hinges. On top of that, the gas canister attachment on the fireplace is faulty – the top doesn’t fit properly, which is extremely dangerous. There’s a real risk of gas leaking or even an explosion, which could seriously harm someone. It’s honestly shocking that something this hazardous was ever allowed to be sold.

Within just a few weeks, all the screws had gone rusty, and rust is now leaking out from underneath the fireplace, staining the floor. The sofa already creaks and feels unstable when you sit on it – it’s clear this is very poorly manufactured.

What makes it even worse is the absolutely disgraceful customer service. No matter how detailed your email or how serious your concerns, you’ll just get the same patronising, copy-and-paste reply, thanking you for your message and telling you to return the product — but only in the original packaging and at your own cost. It’s completely unacceptable and shows a complete lack of care or responsibility.

This experience has left me feeling angry, disappointed, and disgusted. I now have an unsafe, uncomfortable, rusting piece of junk in my home that I can’t even safely use — and I’d have to pay to get rid of it. I wouldn’t give this to someone for free, let alone recommend it.

Do not waste your money with Home Treats. The products are dangerously flawed, and the customer care is non-existent. Stay far away.

Arek the delivery driver was so helpful and his buddy that worked with him today! Thank God for them helping me, as I have disabilities.

If i could give a zero i would! I ordered a bed via the B&Q website. It did not arrive on the specified date and they could not give me a day/time that it would arrive, so I had to cancel the order as I did not have a bed. It took 2 days for them to communicate with me and cancel the order. I was told I had to wait 7 working days for my refund. After the 7 working days still no refund! Contacted them and the had not even processed the cancellation and was told I would have to wait a further 7 working days. I am a single parent and can not afford to be waiting for hundreds of pounds to be returned to my account. Absolutely disgusting customer service and would not ever use this company again....stear clear!!!

I ordered an ottoman bed from Home treats via" the range " website. 6 important pieces missing so could not even start to make the bed. When I messaged them to ask for replacement parts they said it will be with me in 24 hour and they also sent me a tracking number. This is just the start of their bull s#%t. Firstly the courier company told me it was a fake item that didn't get picked up by then, then they ignore all communication and finally they even ignore the emails from the range . After weeks of wrangling and finally getting legal help, the range has refunded on their behalf. Just left with 2 big boxes of crap that God knows when they are going to collect

Awful company....do not use and resit ordering from them via the B&Q website.

Ordered a new bed for our daughter several weeks ago from this company via the B&Q website. The bed arrived damaged. We contacted the seller on the 17th June and a person named Hussain made contact to request what part was damaged. We sent photos etc. and the part was identified.

The company promised to send the new part the next day. It's now the 28th and guess what the part has not been delievered. We are now left with a bed that we cannot use or at this very moment in time dont want anymore.

So far the company have not acknowleged or responded to several emails from us and no one answers the phone. We have now gone through B&Q who have even stated to us it takes 48 hours to get a response from this company.

B&Q have said they will make enquiries on our behalf but we have stated that if the part is not here by the end of the week nwhich we believe is a reasonable amount of time to wait then we will be asking for a full refund and for them to come and collect their broken bed.

Wether the bed was sent out broken or broken in transit, we are not interested we just want the issue resolved which it isn't. I awaits an update.

Please think twice before using B&Q and Home Treats for beds.......

If I could give no stars I would. My wife ordered bunk beds for my two boys from here, turned up few days later, damaged, chipped, staples sticking out of the timber, 47 EXTRA SLATS (that where not needed nor part of this bed) and it was missing the key support bars. Thought the item was bad, but there is customer service is none existent… I tried calling them over 114 times last week (mon - fri) have all evidence on my phone. The ONE time in three weeks my wife did get through she explained as result of their incompetence our Autistic/ADHD suffering child had to sleep on the floor, and they could not of cared less. I went and brought new ones same day from IKEA I just want a refund!!! Absolute joke of a company. Someone needs contact me ASAP