I contacted Homelet today with regard to moving house and also to arrange some temporary cover and I spoke with a lovely man called Enoch Biney. What a polite and helpful chap he was!! Very efficient... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Very friendly customer service assistant, Ashanti Reid, helped me with setting up my news policy and explained all options and payment options. Ashanti was very empathic and understanding and explaine... Leggi di più
I spoke to Courtney Thomson to inform her of a new Tenant start date in my rental property. She was extremely helpful and fully answered my questions. She was very patient and courteous as I repeated... Leggi di più
I was very pleased with the Thomas Kempson dealt with setting up my Tenancy Insurance cover. I understood everything that was helping me to make the right choice. Explaining everything I needed to kno... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Informazioni di contatto
4,8
Eccellente
5K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I spoke to Adam Key over the phone
I spoke to Adam Key over the phone, he was very informative and responded well to all my interests and questions, thanks Adam.
31 luglio 2026
Non scritta su invito
Risposta di HomeLet
Thank you for taking the time to leave this review.
I’m really pleased to hear that Adam was so informative and able to respond well to all your questions and interests. I’ll make sure your kind feedback is passed on to him.
Excellent service
Excellent service, Shirazul was very helpful, professional and understanding. Great staff!
4 agosto 2026
Non scritta su invito
Risposta di HomeLet
Thank you for taking the time to leave this review.
I’m really pleased to hear you received excellent service and that
Shirazul was so helpful, professional and understanding. I’ll make sure
your great feedback is passed on to him and the team.
Very helpful service
4 agosto 2026
Non scritta su invito
Risposta di HomeLet
Thank you for taking the time to leave this review.
I’m really pleased to hear you found the service very helpful.
Had a really good call with Valentin…
Had a really good call with Valentin Valeanu, who took me through the steps to insure my new rental property. Friendly and helpful, never condescending, Valentin explained each step in the process clearly and in detail. Made the whole process painless. Very reasonable rates. Would highly recommend.
31 luglio 2026
Non scritta su invito
Risposta di HomeLet
Thank you for taking the time to leave this review.
I’m really pleased to hear that Valentin was so friendly, helpful and
clear in explaining each step, and that the process felt painless with
reasonable rates. I’ll make sure your kind feedback and recommendation
are passed on to him and the team.
It was very easy to renew the policy
It was very easy to renew the policy. Valentin was very pleasant and made the transaction efficient and quick.
many thanks.
3 agosto 2026
Non scritta su invito
Risposta di HomeLet
Thank you for taking the time to leave this review.
I’m really pleased to hear that renewing your policy was so easy and
that Valentin made everything efficient and quick for you.
Rated 5 out of 5 stars
Rated 5 out of 5 stars
Shirazul Hoque was personable and efficient. Quickly went through renewal policy and answered all questions with easy. Good humour amd a pleasure to deal with. He should be valued by management and is an asset to the company.
3 agosto 2026
Non scritta su invito
Risposta di HomeLet
Thank you for taking the time to leave this review.
I’m really pleased to hear that Shirazul was personable, efficient
and answered all your questions so easily, and that you enjoyed his good
humour. I’ll make sure your fantastic feedback and comments about the
value he brings are passed on to him and the wider team.
Ashanti spoke very clearly
Ashanti spoke very clearly, articulated well, and ensured I was happy and understood very stage.
I had to delay the appointment, which worked well too.
28 luglio 2026
Non scritta su invito
Risposta di HomeLet
Thank you for leaving a review. We’re delighted to hear that Ashanti communicated clearly, articulated each stage of the process, and made sure you felt confident and informed throughout. It’s great to know the delayed appointment worked smoothly for you as well.
Brilliant
Shirazul Hoque was a warm and helpful person to speak to regarding insurance on my first ever rental property. He is clearly very knowledgeable and expertly guided me through the process.
31 luglio 2026
Non scritta su invito
Risposta di HomeLet
Thank you for leaving a review. We’re delighted to hear that Shirazul was warm, helpful, and clearly knowledgeable while guiding you through the insurance process for your first rental property. It’s great to know he made everything straightforward and easy to understand.
We appreciate your feedback and look forward to supporting you again.
Spoke with shirazul this morning in…
Spoke with shirazul this morning in regards to insurance for our new rental property. He provided us with everything we need and we are all set for moving in. Thank you for great customer service
31 luglio 2026
Non scritta su invito
Risposta di HomeLet
Thank you for leaving a review. We’re delighted to hear that Shirazul was able to support you with the insurance for your new rental property this morning. It’s great to know he provided everything you needed and that you’re now all set for moving in.
Thank you for the wonderful feedback and for recognising the great customer service — we really appreciate it.
I had an excellent experience with…
I had an excellent experience with Shirazul from barbon insurance group throughout the entire home insurance policy process. He was incredibly professional, knowledgeable, and always willing to answer my questions with patience and clarity. Thank you so much!
31 luglio 2026
Non scritta su invito
Risposta di HomeLet
Thank you Claudia for leaving us a 5* review, we are glad that Shirazul was able to help and answer your questions. We will pass this review to to Shirazul's line manager so that they can review together.
Sorted out my insurance very quickly…
Sorted out my insurance very quickly with Adam Key over the phone, very efficient and friendly customer service.
31 luglio 2026
Non scritta su invito
Risposta di HomeLet
Thank you for leaving us a 5* review, we are glad you found the service efficient and friendly.
Shirazul Was amazing
Shirazul Was amazing ! What a guy ! Really helpful and informative.
31 luglio 2026
Non scritta su invito
Risposta di HomeLet
Thanks Joshua, we love reading a review like this. We will pass on your review to Shirazul and their line manager to read together.
Ashanti was very helpful
Ashanti was very helpful, friendly polite
31 luglio 2026
Non scritta su invito
Risposta di HomeLet
Thanks Pamela and thank you for taking time out of your day to tell us about your experience with us.
The entire process was explained very professionally
The entire process was explained very clearly and professionally by your colleague Valentin Valeanu. He walked me through the entire issues involved with lettings insurance and made the process easy.
27 luglio 2026
Non scritta su invito
Risposta di HomeLet
Thank you Peter for your 5* review, we are glad that you found the process easy with us. We love reading reviews like this.
A heart-felt thank you to Abigail for…
A heart-felt thank you to Abigail for helping me with my renewal. I truly appreciated her guidance and the time she took answering all my questions. Her professionalism and kindness made the process easy and stress-free. Thank you for the excellent support!
29 luglio 2026
Non scritta su invito
Risposta di HomeLet
Thank you Jane, it is clear from your review that Abigail made a great impression and was able to support you. Thank you for your 5* review.
Adam key was very helpful is explaining…
Adam key was very helpful is explaining in detail how the policy works
30 luglio 2026
Non scritta su invito
Risposta di HomeLet
Thank you Onyeneke this is what we love to hear. We are so glad that you found Adam helpful.
Rachel Harvey was very helpful today…
Rachel Harvey was very helpful today with my renewal
29 luglio 2026
Non scritta su invito
Risposta di HomeLet
Thank you Darren for taking time to leave a 5* review we will make sure that Rachel and her line manager read this together.
Risposta di HomeLet
Thank you for your review Thomas and sharing your feedback about our service.
Worst referencing agent
Worst referencing agent. No updates, not able to communicate with them directly to discuss the your particular situation. You only able to discuss with AI agent. disgusting service.
28 luglio 2026
Non scritta su invito
Risposta di HomeLet
Thank you for leaving a review. We’re sorry to hear that your experience with our referencing process fell short of expectations. Not receiving updates and being unable to speak directly with a member of the team is understandably frustrating, and we appreciate you taking the time to share this feedback. So that we can look into the matter in more detail please can you provide your reference number and full name to customer.experience@homelet.co.uk. Many thanks
It was my first time calling HomeLet…
It was my first time calling HomeLet regarding property insurance, and Connor Smith was excellent. He explained everything clearly, in great detail, and with complete professionalism. His prompt assistance and the valuable information he provided made the whole process straightforward and reassuring.
His customer service truly deserves recognition. I would not hesitate to recommend him and can confidently say that he provides excellent customer service.
27 luglio 2026
Non scritta su invito
Risposta di HomeLet
What a lovely review, thanks EG1 for your review we love reading these reviews about our team and sharing them with individuals and line managers. Thanks again.
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