I contacted Homelet today with regard to moving house and also to arrange some temporary cover and I spoke with a lovely man called Enoch Biney. What a polite and helpful chap he was!! Very efficient... Leggi di più
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Very friendly customer service assistant, Ashanti Reid, helped me with setting up my news policy and explained all options and payment options. Ashanti was very empathic and understanding and explaine... Leggi di più
I spoke to Courtney Thomson to inform her of a new Tenant start date in my rental property. She was extremely helpful and fully answered my questions. She was very patient and courteous as I repeated... Leggi di più
I was very pleased with the Thomas Kempson dealt with setting up my Tenancy Insurance cover. I understood everything that was helping me to make the right choice. Explaining everything I needed to kno... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Informazioni di contatto
4,8
Eccellente
5K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great sales service experience
Rachel Harvey has been so accommodating to my specific needs and was able to guide me through to getting insurance pleasantly. I would definitely recommend!
13 agosto 2026
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Rachel was clear and helpful
Rachel was clear and helpful. Extremely efficient and polite.
24 agosto 2026
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Rachel Harvey was clear and proactive…
Rachel Harvey was clear and proactive esp. when her system was playing up . She was warm and friendly too
24 agosto 2026
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The lady on phone was so polite and…
The lady on phone was so polite and cheerful such a lovely lady.
24 agosto 2026
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Excellent service
Connor Smith provided excellent service when I took out my tenants’ insurance with Homelet. He was friendly, professional, and very helpful throughout the process, making everything quick and straightforward. I’m very happy with the service I received and would definitely recommend Homelet.
22 agosto 2026
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Risposta di HomeLet
Thank you so much for your lovely review and for choosing HomeLet for
your tenants’ insurance. We’re delighted to hear Connor provided such
friendly, professional and helpful support, and that he made the process
quick and straightforward for you.
We’ll make sure your kind feedback is passed on to him. We really
appreciate your recommendation and are very pleased you’re happy with
the service you received.
Helpful
Connor Smith was so patient and helpful with my queries and was adept at getting the request sorted
22 agosto 2026
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Risposta di HomeLet
Thank you for taking the time to leave this review. I’m really pleased to hear Connor was patient and helpful in resolving your queries. We’ll be sure to pass your kind feedback on to him.
Insurance is an absolute minefield BUT
Insurance is an absolute minefield, but on my call today, Joshua was able to clarify and explain all my queries and actually helped me save some money. Thank you, Joshua.
21 agosto 2026
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Risposta di HomeLet
Thank you for taking the time to share this feedback.
I’m really pleased to hear that Joshua was able to clarify everything
for you and even help you save some money. We know insurance can feel
complicated, so it’s great to hear he made things clearer.
We’ll be sure to pass your kind comments on to him.
Rang up to query my policy and transfer…
Rang up to query my policy and transfer the address. Phone was answered straight away by Enoch Biney who processed the transfer and answered all my questions brilliantly.
21 agosto 2026
Non scritta su invito
Risposta di HomeLet
Thank you for taking the time to leave this feedback. I’m really
pleased to hear Enoch was able to answer your call straight away,
process your transfer and respond to all your questions so clearly.
We’ll make sure your kind comments are passed on to him.
Spoke to Connor over the phone was…
Spoke to Connor over the phone was absolutely amazing considering I have ADHD and he didn’t rush me and was perfectly understanding
21 agosto 2026
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Risposta di HomeLet
Thank you for sharing this lovely feedback. I’m really pleased to hear Connor made you feel comfortable and supported, and that he took the time you needed. We’ll make sure your kind comments are passed on to him.
Katie Bullard was very helpful and…
Katie Bullard was very helpful and patient.
13 agosto 2026
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Risposta di HomeLet
Thank you for taking the time to leave this feedback. I’m really
pleased to hear that Katie was so helpful and patient. We’ll make sure
your kind comments are passed on to her.
Efficient and attentive
My wife and I have insured through HomeLet for about 25 years and we recommend them highly. They have been efficient and attentive to our insurance needs.
19 agosto 2026
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Risposta di HomeLet
Thank you for your review and for being with HomeLet for around 25 years. We truly appreciate your long‑standing trust and recommendation. It’s wonderful to hear that our team has continued to be efficient and attentive to your insurance needs over the years. Thank you for your loyalty and for taking the time to share your experience.
landlord renewal made easy
Rachel Harvey responded promptly pleasantly and very efficiently to my query about my landlord renewal policy
17 agosto 2026
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Risposta di HomeLet
Thank you for your feedback. We’re really pleased to hear that Rachel responded promptly, pleasantly, and efficiently to your query about your landlord renewal policy. It’s great to know she helped make the renewal process easy and straightforward for you.
Rachel Harvey was very helpful
Rachel Harvey was very helpful, knowledgeable, and courteous
8 agosto 2026
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Risposta di HomeLet
Thank you for your feedback. We’re really pleased to hear that Rachel was so helpful, knowledgeable, and courteous during your interaction. We appreciate you taking the time to share your experience.
Risposta di HomeLet
Thank you for your feedback. We’re really pleased to hear you received brilliant and very experienced support. We appreciate you taking the time to share your experience with us.
Excellent
It was great to get a call to renew my insurance, rather than waiting in a queue to call back. Rachel was very nice and patient in answering my questions and explaining the terms. The service was excellent!
14 agosto 2026
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Risposta di HomeLet
Thank you for your review. We’re really pleased to hear that Rachel made your renewal experience so easy and convenient. It’s great to know her patience and clear explanations helped you feel confident about the terms of your policy. We’re delighted you found the service excellent.
Helpful and Friendly
Rachel Harvey was very helpful and friendly in dealing with my insurance requirements.
Thank you
11 agosto 2026
Non scritta su invito
Risposta di HomeLet
Thank you for your feedback. We’re really pleased to hear that Rachel was so helpful and friendly while supporting you with your insurance requirements. We appreciate you taking the time to share your experience.
A massive thank you to Rachel Harvey…
A massive thank you to Rachel Harvey for being so helpful in adding the rent guarantee insurance to my Landlord In surance Policy. The buildings insurance and rent guarantee was a lot cheaper that I was being quoted through other providers and my letting agency.
13 agosto 2026
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Risposta di HomeLet
Thank you for your feedback. We’re really pleased to hear that Rachel was so helpful in adding rent guarantee insurance to your landlord policy. It’s great to know she made the process straightforward and that both the buildings insurance and rent guarantee came in at a much better price than other providers and your letting agency. We appreciate you taking the time to share your experience.
Friendly and professional customer services
I received a friendly and professional call from Rachel Harvey who assisted to renew my policy with HomeLet. It went very smoothly and I can highly recommend Rachel for being so clear and effective.
13 agosto 2026
Non scritta su invito
Risposta di HomeLet
Thank you for your feedback. We’re really pleased to hear that Rachel provided such a friendly and professional service while helping you renew your policy. It’s great to know the call went smoothly and that her clear, effective support made the process easy. We appreciate you taking the time to share your experience.
I had a really good call with Katie who…
I had a really good call with Katie Bullard who spoke to me about insurance and the next steps of my moving in. She was very helpful and make everything quick and easy for me. Thank you
11 agosto 2026
Non scritta su invito
Risposta di HomeLet
Thank you for your feedback. We’re really pleased to hear that Katie provided such a helpful and smooth experience while discussing your insurance and the next steps for moving in. It’s great to know she made everything quick and easy for you. Thank you for taking the time to share your experience.
Connor Smith has been very helpful and…
Connor Smith has been very helpful and informative which made the entire process super easy.
13 agosto 2026
Non scritta su invito
Risposta di HomeLet
Thank you for your feedback. We’re really pleased to hear that Connor was so helpful and informative, making the entire process super easy for you. We appreciate you taking the time to share your experience.
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