I contacted Homelet today with regard to moving house and also to arrange some temporary cover and I spoke with a lovely man called Enoch Biney. What a polite and helpful chap he was!! Very efficient... Leggi di più
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Very friendly customer service assistant, Ashanti Reid, helped me with setting up my news policy and explained all options and payment options. Ashanti was very empathic and understanding and explaine... Leggi di più
I spoke to Courtney Thomson to inform her of a new Tenant start date in my rental property. She was extremely helpful and fully answered my questions. She was very patient and courteous as I repeated... Leggi di più
I was very pleased with the Thomas Kempson dealt with setting up my Tenancy Insurance cover. I understood everything that was helping me to make the right choice. Explaining everything I needed to kno... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Informazioni di contatto
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I received a text message from homeLet…
I received a text message from homeLet to ring them up to discuss certain policies regarding cover for the new property I was moving into. I got through very quickly to Thomas Kempson who was very professional and incredibly helpful in relaying all the appropriate policies and information about those policies that i needed. I set up a direct debit within minutes and now I don’t need to worry about being covered from the moment I move into. Tom was incredibly polite and the whole process was as easy as it could have been.
Customer service was amazing
Customer service was amazing! His name is Enoch Biney.
Great customer service
I was serviced by Adam Key, who was very warm and friendly on the phone and who walked me through the process of setting up my home insurance clearly. I very much appreciated his help!
Rachel was a star
Thomas Kempson was super clear!
Thomas Kempson was super clear, approachable and made the whole process incredibly easy. Would highly recommend!
Great experience with Valentin Valeanu
Had a great experience with Valentin Valeanu - he made everything very clear and was super friendly and helpful. The process of renewing my policy only took a few minutes and was completely painless. Their customer service is fantastic and the policies are affordable too - would definitely recommend!
Michael Brennan was both professional…
Michael Brennan was both professional and supportive. The process was quick and easy with no hard selling.
Misleading communications
I've done tenant referencing with HomeLet twice. Both times they bombarded me with extremely misleading communications suggesting that there were extra steps for me to complete, when actually they were just trying to sell me insurance. I have very little confidence in their referencing.

Risposta di HomeLet
Ashanti Reid did a fantastic job…
Ashanti Reid did a fantastic job helping me out with my home insurance she did a great job explaining everything to me
Easy with great service
Rachel Harvey was very professional with a friendly attitude and happy to deal with my idiot questions. The whole transaction was concluded quickly and efficiently and much appreciated. Please pass on my thanks to Rachel - thank you.
Tenant Insurance Renewal
Connor Smith of the customer service was very helpful and friendly during my insurance renewal this morning. The whole process was quick and smooth. Thanks!
Shirazul was very helpful over the…
Shirazul was very helpful over the phone and guided me step-by-step through all the necessary processes. Customer service was excellent!
Very good service and communication.
Rachel Harvey was very helpful...
Rachel Harvey was very helpful and easy to work with when it was time to renew my landlord's insurance.
I was very happy with the service
I was very happy with the service. They were clear with the information and what was offered and never felt pressured into anything, but given the choice as well as if wanting to decide and choose later. Nathan Smith was kind and very friendly and took the time to explain options to me and never rushing me as well listened to what I had to say as well. I am very happy with the service he provided.
Rachel Harvey was excellent in handling…
Rachel Harvey was excellent in handling my enquiry and was knowledgeable
Great service
Spoke to Ashanti Reid about renewing our home contents insurance. Ashanti was polite, friendly, helpful and efficient.
Rachel Harvey was very efficient and…
Rachel Harvey was very efficient and pleasant dealing with my insurance renewal. Thank you
A well detailed analysis of the…
A well detailed analysis of the insurance policy. 👌 Good job 👏
Enoch was so professional and speaks so…
Enoch was so professional and speaks so clearly
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