Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

I contacted Homelet today with regard to moving house and also to arrange some temporary cover and I spoke with a lovely man called Enoch Biney. What a polite and helpful chap he was!! Very efficient... Leggi di più

Valutata 5 stelle su 5

Very friendly customer service assistant, Ashanti Reid, helped me with setting up my news policy and explained all options and payment options. Ashanti was very empathic and understanding and explaine... Leggi di più

Valutata 5 stelle su 5

I spoke to Courtney Thomson to inform her of a new Tenant start date in my rental property. She was extremely helpful and fully answered my questions. She was very patient and courteous as I repeated... Leggi di più

Valutata 4 stelle su 5

I was very pleased with the Thomas Kempson dealt with setting up my Tenancy Insurance cover. I understood everything that was helping me to make the right choice. Explaining everything I needed to kno... Leggi di più

Dettagli dell'azienda

  1. Agenzia di assicurazioni

Scritti dall'azienda

HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

5K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 96% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,8

Tutte le recensioni

(5368)

746 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I received a text message from homeLet…

I received a text message from homeLet to ring them up to discuss certain policies regarding cover for the new property I was moving into. I got through very quickly to Thomas Kempson who was very professional and incredibly helpful in relaying all the appropriate policies and information about those policies that i needed. I set up a direct debit within minutes and now I don’t need to worry about being covered from the moment I move into. Tom was incredibly polite and the whole process was as easy as it could have been.

15 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

Great customer service

I was serviced by Adam Key, who was very warm and friendly on the phone and who walked me through the process of setting up my home insurance clearly. I very much appreciated his help!

14 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

Great experience with Valentin Valeanu

Had a great experience with Valentin Valeanu - he made everything very clear and was super friendly and helpful. The process of renewing my policy only took a few minutes and was completely painless. Their customer service is fantastic and the policies are affordable too - would definitely recommend!

14 settembre 2026
Non scritta su invito
Valutata 2 stelle su 5

Misleading communications

I've done tenant referencing with HomeLet twice. Both times they bombarded me with extremely misleading communications suggesting that there were extra steps for me to complete, when actually they were just trying to sell me insurance. I have very little confidence in their referencing.

1 settembre 2026
Non scritta su invito
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Risposta di HomeLet

Thank you for sharing this feedback, and we are genuinely sorry that your experience with our communications has left you feeling misled and lacking confidence in our referencing.
What you have described is not how we want our messages to come across, and we would really like to review this in more detail so we can understand exactly what you received and how we can improve.
To look into this properly, please could you provide your full name and/or reference number to customer/experience@homelet.co.uk

Valutata 5 stelle su 5

Easy with great service

Rachel Harvey was very professional with a friendly attitude and happy to deal with my idiot questions. The whole transaction was concluded quickly and efficiently and much appreciated. Please pass on my thanks to Rachel - thank you.

10 settembre 2026
Non scritta su invito
Valutata 5 stelle su 5

I was very happy with the service

I was very happy with the service. They were clear with the information and what was offered and never felt pressured into anything, but given the choice as well as if wanting to decide and choose later. Nathan Smith was kind and very friendly and took the time to explain options to me and never rushing me as well listened to what I had to say as well. I am very happy with the service he provided.

9 settembre 2026
Non scritta su invito

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