Home Group Recensioni 3.890

answered my question straight away

Fast professional help very reassuring that I can access this service

If I could give 0 stars I would. I logged an emergency repair for no heating in my property exactly 4 weeks ago. A plumber attended and advised a programmer part for heating was required. He also advised the immersion heating was sparking and required a same day electrician as he would need to shut off the connection for safety resulting in loss of hot water supply.

I contacted HomeGroup the same day for an electrician emergency call out to resolve the electrical immersion heater fault. The electrician DID NOT attend. I called HomeGroup the next day who advised a scheduler would contact me the same day to arrange both heating and hot water repair NO ONE CALLED. This was 4 WEEKS ago.

I have a 5 WEEK OLD BABY and son with Autism. At the time of logging the emergency repairs my baby was 11 DAYS OLD.

I continued to chase and was told someone would contact me. I logged a complaint 2 weeks from the initial repair log on the 15th March regarding failing to supply heating and hot water. The agent advised LONDON FLOWS were the contractor and provided a number, also logging my complaint with HomeGroup. I chased for a complaint handler on the 23rd March and spoke to Penny at HomeGroup who advised a complaint handler called Thomas was dealing and would call back the next day as it had been over 5 days turnaround. I called on the 24th and was informed no complaint existed on the system?????

An agent emailed the complaints department on the 24th and advised someone would contact me within 24hrs. I called again on the 25 and 26th and again was told someone from the complaints team would contact me.

London flows contacted me on 26th March to arrange an afternoon appointment for today 1st April between 12-5pm. I called them directly at 2.30pm and 5.30pm as no engineer had arrived. I was told he would attend and was an 1hr or so away and to call back if no arrival. I chased again at 7pm and received no response.

To be clear HOMEGROUP have left me with NO HEATING/HOT WATER for 4 WEEKS with 2 small children one being a NEWBORN.

This is ILLEGAL under SECTION 11 of the Landlord and Tenant Act 1985 and I have now had to seek assistance from the HOUSING OMBUDSMAN as I am STILL without HEATING and HOT WATER and the complaints department REFUSE to assist me after 2 WEEKS of chasing for a complaints handler

DISGUSTING

Excellent service very helpful and friendly

Always had a decent experience with the home group, they’ll do anything to help, and today was just clarifying repairs I have planned the dates they’re going to be done on!

Quick and very helpful with Adriel.

Had to leave disabled property 10year absolute nightmare flooded 40 times never replaced plasterboard ever in 10 years ,put in temporary accommodation with no heating or hot water for 9 months ,had to leave and give up tenancy disabled in wheelchair ,worst housing accosation ever should be removed from council listing, Adrian, Edinburgh

Very efficient

The agent was direct and helpful, Quickly forwarding my query to my Housing Manager. There wasn't much of a waiting time to talk to an agent, which was good.

Very understanding and prompt

Got the answers I was looking for.
When you log on you provide your details, why do you then have to provide them all again, there is also a reference number allocated to your repair, it just seems like duplicating work and taking up more time.

I got what i needed

Repairs required reported using online chat very efficient polite and friendly someone coming tomorrow to attend Repairs very happy with service received 🙂

Amazing how this time something was actually going to happen

He answered my question straight away and was very polite

Yvonne helped with my rent account situation.

Used homegroup chat this afternoon to discuss repairs and got help from gavin. Very helpful and quick to respond to questions

Yvonne was very helpful and was quick to assist.