Homefarmlivery Recensioni 

Rediculous service. Transfers are advertised as every 20 minutes however upon arrival, guests had been waiting for ages to leave stating they were going to miss their flight unless the bus left. They were repeatedly told '5 more minutes'. We did not leave until 40 minutes after our arrival and to make matters worse, upon return, we were told the bus was 20 minutes away and it did not arrive for 60 minutes. With a young daughter at 9pm in the coldness of October, this company hangs around to fill it's bus before making a journey. It has now been 1hour 20minutes and we still have not left the car park. Avoid at all costs!

Absolutely awful service, much like the other reviewers. Would give no stars if possible. Avoid this place at all costs. I booked through Compare Airport Parking.
The 'road' to the site is just a mud lane full of huge potholes. I dread to think of the damage to the car's suspension. The people there are uncommunucative with monosyablic answers to questions or requests for information. Our cases were loaded into the van then we had to wait 50 minutes before the driver came to take us to the airport. We were lucky, others had waited over an hour and one person had to be taken to the airport by one of the worker's personal cars because she'd waited so long, she was likely to miss her flight! Apparently the driver was on a taco break. That's acceptable but why is there no second driver?
We were told that there was no need to ring to let them know when we landed back in Bristol because they would be keeping an eye on the flight. We did ring anyway and were told the van would be there 'in a few minutes'. After 25 mins waiting in the cold and rain, I rang again. I was told this time it would be 5 mins. Another 15 minute wait and they eventually turned up. We then had to wait while the driver talked on the phone for nearly 10 mins before we left. He continued to talk on the phone all the way back to the parking lot. I timed the return and it took 16 minutes to get back. So with our wait of 40 minutes, it meant that the van didn't leave site to collect us until almost 25 mins after we'd rung, when we were told they'd be there in a 'few minutes'. When we arrived back we had to find the car in the dark because there is absolutely no lighting at all. We then had to run the gauntlet of the potholed lane, which were now full of rain water, so there was no way of knowing how deep they were. Dreadful service all round. We will be using on site airport parking in future.

Absolutely disgraceful service – avoid at all costs!

I have used various airport parking companies over the years, but I have never experienced such appalling service as I did with A1 Livery Stables Airport Car Parking in Bristol. I chose them because their prices appeared cheaper than other providers. Having experienced their service first-hand, I now understand why.

The problems started before we had even left for the airport. The access road to the premises is in an absolutely dreadful state, with excessive potholes and large areas lacking proper tarmac. It is totally unsuitable for vehicles and makes a terrible first impression.

On arrival, you unload your suitcases and leave them standing on dirt and gravel while your car is taken away and you wait for the bus to the airport. Numerous dogs wander freely around the premises, and one actually cocked its leg and urinated on my suitcase before I managed to shoo it away. Absolutely disgusting and completely unacceptable.

Another issue is that the quoted parking fee does not include the barrier charge, which apparently varies depending on who you book through. This is something customers should be made fully aware of upfront, rather than discovering additional costs along the way.

However, the real disgrace came when we returned from our holiday.

Unfortunately, due to unforeseen circumstances, we had to cut our holiday short by three days. I contacted A1 in advance, explained the situation and was told there would be a £20 charge to change the collection date. I paid this over the phone there and then, expecting the arrangements to be updated accordingly.

Our flight was due to land at 1.30am but arrived at 2.30am, an hour late. As instructed, I called A1 at 2.40am to let them know we had landed. Nobody answered. I called again ten minutes later. Still no answer. I continued trying repeatedly, but it was not until 3.47am that someone finally picked up. We were then told the bus would be there in half an hour.

At 4.22am, with no sign of the bus, I called again. He eventually arrived ten minutes later.

By this point, around 14 people were left waiting in the freezing cold in the early hours of the morning. Not once was there an apology, an explanation or even the slightest acknowledgement of the inconvenience and discomfort everyone had been subjected to. The complete lack of customer service was astonishing.

You would think things could hardly get any worse, but they did.

On returning to the car park, customers are supposed to find their vehicles waiting for them. Everyone else appeared to have their car ready. Mine, however, was nowhere to be seen.

I explained that I had specifically paid an additional £20 to change my collection date. It was now around 5am, and after the delays and the freezing wait, all I wanted was to collect my car and get home.

Instead, staff had to search around the car park trying to locate it. When I requested a refund of the £20 I had paid for the date change, I was completely ignored. No explanation, no apology, no attempt to resolve the issue. After around ten minutes of searching, they eventually found my car and I was finally able to leave.

Let’s be clear: I had notified them of the change, paid the additional fee they demanded and followed their instructions for collection. Yet I was left waiting in the early hours, endured a lengthy delay with no meaningful communication, and then had to wait even longer while they searched for a car they should have had ready.

The entire experience was utterly disgraceful.

A poor access road, dogs wandering around the luggage drop-off area, additional charges that need greater clarity, unanswered telephone calls, a freezing wait, no apology and a car that wasn’t ready despite paying extra for a change of collection date. It is difficult to see how the service could have been handled much worse.

Things can go wrong, and delays can happen. What separates a decent company from a terrible one is how it communicates with customers and puts things right. A1 failed on both counts.

I received no meaningful apology, no satisfactory explanation and no resolution to my request for a refund.

I will never use A1 Livery Stables Airport Car Parking again, and I would strongly advise anyone considering them to think very carefully before booking. The cheaper price simply wasn’t worth the stress, inconvenience and utterly unacceptable service.

Avoiding this experience is worth paying a little extra elsewhere. Never again!

I had the misfortune of booking with this company never again, scam, paid £56 for 5 nights then to be asked for another £10 each for some nonsense about airport gates... My car was lucky to survive the pot holed road leading to the farm. No organisation, they ask you to ring half an hour prior to arrival after 3 attempts a person who sounded like a child answered with poor English I thought we'd been redirected to India. No bus waiting at airport on arrival, again noone initially picked up on phone then to be told it would be half an hour to arrive, not acceptable on a cold autumn night

We arrived back from holiday at 1230am at Bristol airport and had so much trouble trying to get the bus to pick me and my 5 year old son up because the plane was slightly late i was told by a person on the customer service number for Bristol park and ride that I had to pay 20 pounds bank transfer otherwise I couldn't pick my car up and me and my 5 year old son would be stranded in Bristol airport in the early hours of the morning.
I explained I had no money on my card and had to pay cash.
He then told me that couldn't happen it needed to be cash and he hung up the phone. My son new there was something wrong and was crying uncontrollably in the airport and by this time it was around 130am.
I sent a what's app to the man begging him to pick us up,
He rang back and said no they couldn't pick us up unless I transferred 20 pounds.
By this point my son was so upset he was being sick so as you can imagine I had to take things into my hands and told the man on the phone if he was refusing to give me my car and happy to leave a 5 year old out in the cold all night I would phone the police!
He hung up and 30 seconds later he rung back telling us they would pick us up but I'd still need to pay 20 pounds cash which I did when the bus arrived.
On arrival at the airport park and ride I got to my car,inspected it and noticed the rear tyres both were fiat which the employee took pictures of,I haven't unfortunately as it was late and I just needed to get my son home.
Luckily I have a pump in my car and I pumped them up temporarily to hopefully drive home.
On driving down the exit road which has the biggest pot holes imaginable I noticed my car not driving properly so I turned into a side street and was stuck as one tyre again was going down fast so I couldn't drive to Cardiff or a hotel for the night so I had to wrap my son up in a blanket and sleep on my back seat of my car!
The next day I got a puncture repair kit from a shop closed by and managed to drive home that morning.
I have now had to pay 100 pounds for new tires and obviously the cosy of the parking which was just shy of 60 pounds,plus 20 pounds extra to the driver if the coach of Bristol park and ride.
This service was disgusting and to leave us abandoned and told there was nothing they could do left me and my son out in the cold for the night.
I want to get reimbursed for this service and my tyres.
I don't expect to leave my car which was fully functioning with Bristol park and ride for a week and come back to 2 punctured tyres which obviously got punctured on the way in,down that track of potholes which the manager of Bristol park and ride said they didn't have time to fix!
If I don't get a full refund I will be reporting this incident which could have a damaging future effect on my 5 year old son to trading standards and HMRC. Other people were told that night to pay extra to the driver as well but refused,this is obviously a scam.

This livery yard doubles as an airport parking park and ride service. However, when I arrived to the car park I was informed that my booking wasn’t there. I had to pay again to keep my car there as apparently the company which I had booked through no longer had a contract with them. On top of that there’s a £17 fee that you have to pay on site too. I was given a number to call when I had landed so pick up could be arranged but no one answered the phone at any point. I waited 20 minutes before they arrived and had to ask if they were the correct minibus. Other people had been waiting much longer than I had too. I would not recommend

AWFUL COMPANY!!! STAY CLEAR!!!
This business uses multiple names to cover there bad reviews, they don't answer the phone when you need them, they don't get you to the airport on time and they don't pick you up on the way back in time, Infact we hat to wait for nearly an hour before they turned up to be rudely spoken to by the driver.
Terrible experience and I truely. hope this review saves others from experience the same trouble as I have. ZERO ⭐️

This place is providing trading for "Park & Ride Bristol" which sells airport parking space for travellers from Bristol Airport. They trade through airport parking websites like Compare Your Parking (as was my case). They have horrific reviews on Google and i wish i had seen it before so i wouldnt put my family through the distress of the worst travelling experience we ever had... hours before our departure they ignored our calls which they require to be made before arrival to the site and left us stranded without use of the service they were fully paid for and desperately seeking alternatives ... 4 weeks later and i am still to see a reply to my complaint, or an apology and clearly NO REFUND... These are unscruppulous traders that do not care for consequences to ruin your hard earned holiday or travel plans.