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Valutata 5 stelle su 5

Bloody brilliant, excellent customer service, I omitted what colour i wanted on my order and they called to check. Hi vis arrived today and it's perfect "with pockets". My work does supply hi vis b... Leggi di più

Valutata 5 stelle su 5

Hivis team members are the masters of business professionalism. Wide range of top quality products for every budget, fair prices, secure payment, the fastest shipping (even during Covid-19 crisis),... Leggi di più

Valutata 5 stelle su 5

We have been using Hi-Vis for many years and they have never failed to afford us excellent service and value, exceeding all our textile and service requirements all within demanding time-frames. Th... Leggi di più

Valutata 5 stelle su 5

HIVIS always go above and beyond our expectations. We had left it late to place an order for an important event however the HVIS team were able to turn around our order in lighting fast fashion ensuri... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Veicoli e trasporti

Informazioni fornite da varie fonti esterne

ISO9001 company in merseyside supplying PPE and customised workwear, leisurewear, and safety equipment to the UK, EU and Worldwide.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

171 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(171)

10 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Fantastic Service

Ordered the products Monday and they was delivered Wednesday, delivery was short on items that was delivered, a quick call to them and it was soon rectified with the remaining items being delivered today (Friday). Fantastic service all round and will definitely be using again.

11 febbraio 2022
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Logo di Hivis

Risposta di Hivis

Hi wayen thanks for the review, we share all reviews with all staff members. Appreciate you taking the time. Thanks and see you soon

Valutata 5 stelle su 5

Great Service

Great service from the company. Replied quickly to queries and the items were delivered earlier than expected. Would definitely recommend. Thanks

13 gennaio 2022
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Logo di Hivis

Risposta di Hivis

Thanks Clare, appreciate that. Ill pass to the staff :)

Valutata 5 stelle su 5

This is my 2nd order - Satisfied with service

This is my 2nd order , totally satisfied with Hivis especially Dave and Courtney and their team dealing with our order.
Even though our order is quite small, Hi-vest and polo shirts are great and high quality. We are happy and totally no complaint , delivery on time as usual.

11 gennaio 2022
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Risposta di Hivis

Thanks for a lovely review. We will pass your kind comments to Courtney and Dave Jill :)

Valutata 4 stelle su 5

Great Quality Items

Ordered some hi-viz jackets and found the design team really helpful and so much better at designing that I was!
Unfortunately DPD returned delivery to company as 'unable to deliver' which was ridiculous as we are open at least 5 days a week from 8am to 6.30pm. This is not the fault of Hivis but just an annoyance.
Very happy with the service, communications and quality of the vests.

6 gennaio 2022
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Risposta di Hivis

Thanks for that , we do appreciate the time you took. It is nice to see a balanced review of the service AND the delivery so we will make note to also try and improve our delivery companies efforts.

Valutata 5 stelle su 5

We ordered at 10am had it by 9am next…

We ordered at 10am had it by 9am next day!

Perfect quality and service from these guys cant wait to use them again

5 gennaio 2022
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Logo di Hivis

Risposta di Hivis

Thats gresat Paige, and I have passed on your comments to everyone, thanks for the new order too :)

Valutata 5 stelle su 5

Fantastic hard hat stickers used for other things

We have used hivis.co.uk’s services for ages, not big orders but orders all the same, we use the hard hat stickers on all our kit and flight cases, being super durable and great quality, they last for ages. The quality and durability of the stickers are so high that a few of my friends have started doing the same with their equipment

16 dicembre 2021
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Logo di Hivis

Risposta di Hivis

Thats great news Matt, thanks. I have passed it on to all concerned.

Valutata 1 stelle su 5

STEER CLEAR! VERY DISHONEST COMPANY WHO CANNOT KEEP LIES STRAIGHT OR DELIVER GOODS IN A TIMELY MANNER!

As with most UK companies, unless your on the MAINLAND you can forget about getting any deliveries in a timely manner. HOWEVER when I pay £15 for a thin piece of clothing it should have been here when it said NEXT DAY (2DAY FOR OTHER UK).LIE#1. Despite ringing the company before I placed an order that expensive I was ASSURED that they had stock of the jacket and the hood! Six days later I sent an email trying to chase up my order, none was found online I had to send an inquiry email I recd response a day later *checking on payment email* (the payment was paypal and was done that instant out of my account.) LIE# 2. Then got email where I'm being told they dont have one of the items in stock 8 days later LIE#3 NOW i get a letter that my order will be here in 5 more days. ARE YOU KIDDING ME?? THIS IS THE WORST COMPANY I HAVE EVER ORDERED FROM AND I WILL BE TELLING ALL MY COMPANY CONTACTS TO STAY WELL CLEAR!

11 dicembre 2021
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Logo di Hivis

Risposta di Hivis

Oh dear.....let me tell you one thing before I try and respond, Do not dare to call us dishonest and liars unless you can prove it......our staff do not tell lies, we have no need to , if we make mistakes like everyone in life does we fix them. SO.....give us a clue who you are instead on ranting anonymously and we will check what you say is correct, and respond accordingly. The whole country is still suffering from Brexit and the World recovering from Covid, HGV drivers,, Shipping Containers, Staff and everything is suffering) people are dying.....but I know one thing, our staff like many other companies/couriers/manufacturers and whatever else are working very hard to maintain good customer service levels. Of course we are going to drop the ball now and then, but I know we and our staff are doing very very very well under the circumstances. SO instead of being anonymous and ranting a review of 1 STAR before you even have the goods, email us/telephone us or post here who you are so A: we can help the problem , and B: we can try and ensure the same thing doesnt happen to someone else in future.
OH and C: to make sure you are not full of it. "Lies" indeed ha ha, yeah course, we do that....75 staff, 5mill turnover and we like to lie to people over 1 "thin" jacket "As with most uk companies", ha ha, yeah course all UK mainland companies are out to get you !.
have fun ranting to your company contacts..what a joke, are they anonymous too !. Email me john@hivis.co.uk lets sort it instead of you trying to twist a knife that will have no effect on the company whatsoever as anyone who reads this will see it is just rants !

Valutata 1 stelle su 5

Abysmal service

I needed these products urgently so paid an extortionate price for next day service. This was not fulfilled. Excuses followed - disputing the promises of website (which therefore is not in plain English!). Part of the order was never delivered. Luckily, a competitor was able to fulfill our order and will receive all future orders. Still awaiting part of the order after nearly two weeks, despite £18 next day delivery.

4 dicembre 2021
Non scritta su invito
Logo di Hivis

Risposta di Hivis

HI Helen sorry about the mix up and late reply we have only just seen this.
I see you ordered 4 hi vis vests with custom logo for your dance school at 17:10 in the evening. Order 158984
When Our admin staff came in the next morning they processed your order at 8:05 . We then set your design (wording) added your garments to the print queue and printed and despatched just like the website says IN ONE WORKING DAY for orders placed before noon.
If you can tell me what part of this isnt clear I will try and amend it so it doesnt happen again. We try and make it as clear as we can(see below) and have never had this issue.
You see the time quoted is the time it takes to print, I notice you didnt choose the SAME DAY option, you chose the one day. https://prnt.sc/22rnqhf
The page above also links to ths page where we try again as much as possible to make it clear, and list that if you have any queries to contact us, many time we have upgraded services for people who got in touch, see here https://www.hivis.co.uk/our-delivery-services.html
And the email you recieve is below https://prnt.sc/22rnrng
and finally the order staus changes to show the timeline https://prnt.sc/22rnynv

I also notice where you refer to part of the order being missing was the givaway offer we are doing that gives away hand gel worth £2.99 for 20p when bought with each hi vis vest, so apologies for this, our Admin staff didnt add to the order sheet on our system so it wasnt picked. I see we despatched this Gel on the 7th/12 via NEXT day courier for free.(as we should) after you alerted us.

So all in all as you can see we did everything we promise on our website and further more we also state if we dont then we wiil (and do) refund the express logo charge even if we print and despatch in time and the courier has an issue we still refund. But in your case this simply didnt happen. I of course am sorry it didnt go as expected but we couldnt do any more. BUT as we did drop the ball with the freebie gel offer etc then if you do place any more orders for custom clothing quote me and Ill make sure you get discount of free delivery etc,.
I therefore would ask you to amend this review, as we did do everything as promised.


Valutata 5 stelle su 5

Very impressed with the pricing and…

Very impressed with the pricing and quality of the Winter Hi Vis Jacket that I purchased including the application of my company branding (with full approval review before it was applied)

27 novembre 2021
Non scritta su invito
Logo di Hivis

Risposta di Hivis

Thats great that Vic, thanks for sharing., Ive passed on the comments :)

Valutata 5 stelle su 5

HiVis - a gold nugget

So pleased to have found HiVis on the internet, a nugget of gold - the order was due in a super tight deadline - the team at HiVis couldn't have been more helpful + professional and the client was delighted. Thank you again for your excellent service. I'll be back.

27 ottobre 2021
Non scritta su invito
Valutata 5 stelle su 5

hivis.co.uk were excellent!!

hivis.co.uk were great to deal with. Courtney was extremely helpful and made sure we got our custom order in time for when we needed it (arrived even earlier than I expected, which was good!)
The product also looks great! High quality on our custom logo. Would 100% recommend!

21 ottobre 2021
Non scritta su invito
Valutata 5 stelle su 5

Excellent customer service once again …

Excellent customer service once again from hvis. In particular Collette and Katie in sales.
I was struggling to get the items I required due to the current supply issues. However the staff went out of their way to spend time suggesting alternative products.
I have no problem recommending hvis and will definitely continue to use their services in the future.
Thank you

8 ottobre 2021
Non scritta su invito
Valutata 5 stelle su 5

5 STAR company.

Fantastic customer service ....my order was a small one item , but the service was 5 star has I ordered my item early hours of the morning and was delivered to me next day by 10am .Within that timescale my printing was done on the item and despatched. I even got a friendly phone call just to check my order prior printing .When my item arrived it beat my expectations.....fantastic customer experience.....highly recommended company.

7 ottobre 2021
Non scritta su invito
Valutata 5 stelle su 5

Quick response to urgent need

Bobby in the office provided excellent customer service when it came to our urgent need to get the goods earlier than we'd originally ordered for. Following our phone conversation, the branded bibs were produced and delivered within 24 hours!

4 ottobre 2021
Non scritta su invito
Valutata 4 stelle su 5

Delighted with my purchase

Delighted with my purchase! The Hi-Vis vests are good quality and the personalised text is extremely clear. It took about 4 weeks to arrive but customer service was helpful and issued replacements when I hadn't received my item initially.

22 settembre 2021
Non scritta su invito
Valutata 1 stelle su 5

Very disappointed

Very slow - over 4 weeks and still don't received item for a very simply Text Only print, no response to emails, no apology or explanation, waste of time and money

15 settembre 2021
Non scritta su invito
Logo di Hivis

Risposta di Hivis

Hi Marcin, apologies for this, I see you placed your order for 2 personalised hi vis vests on the 18th, you then sent an email to one of our team on Tuesday who didnt respond. I can only apologise, and I also see that you have spoken to our office manager today who has organised a same day print for it to leave us today and has upgraded the delivery to next day courier. If the courier has any issues please let us know and we will chase them up.
Apologies we dropped the ball on this one no excuses , as it is very very unusal for us to take more than 7 days for customised items.

hivis.co.uk

Valutata 5 stelle su 5

High quality product and best customer service

Super customer service and very high quality product.

I needed the item urgently so I called and spoke to the staff before placing and order. The person I spoke to was very patient and listened. He then explained the best options for me and how I can get the items as quickly as I wanted them. This showed there was a customer first focus!.
We ordered customised masks and uploaded the graphic. I was amazed that they were able to reproduce the masks just like what I designed via the designer tool on their website. The material is of high quality and unlike the masks we buy online, these masks have a piece of rubber on the strings to make them adjustable to fit any size. I would would confidently recommend Hivis

13 agosto 2021
Non scritta su invito
Valutata 5 stelle su 5

Amazing customer service

Amazing customer service complete focus on the customer and their needs. I ordered the wrong product, contacted them, they have immediately dispatched the right product even though it was my error and all done with amazing completely focused customer service. Bobby you were amazing and very efficient, I will definitely be recommending your company.

23 luglio 2021
Non scritta su invito
Logo di Hivis

Risposta di Hivis

Really appreciate the time you tool to write the review , and hope to see you again soon.
Many thanks

Valutata 5 stelle su 5

Great service - highly recommended

Great service, great website and quick delivery. Thank you! I was not expecting my dispatch notification to come through so soon after placing the order. Will definitely use service again. Highly recommended.

12 maggio 2021
Non scritta su invito

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