Hippo Motor Finance Recensioni 

Very clear communication and very helpful when tech was an issue.

Holly at hippo based in Blackburn was amazing from start to finish I don’t have a great credit score and she worked so hard to get me finance on a car which o collect very soon so my review is amazing so far and my daughter is now looking at purchasing a car as well

Connor was brilliant on sourcing a vehicle for me and keeping me updated on the process and when I arrive the staff were also great I would highly recommend hippo motors

Fantastic customer service, was very helpful in picking a car and answering all of my questions

STAY WELL CLEAR FROM THIS COMPANY!!
travelled all the way from glasgow to blackburn [not asif it was a 5 minute train journey] to collect a Renault Clio to find out on pick up the car wouldn't start, was told it never moved for 2 days, but when I stepped into the car it was warm [ been raining in blackburn that day] went and spoke to the sales rep he finally got it started after the 2nd/3rd attempt and the cars engine was making more noises then a dog left home alone for 3 days, was told it was a fuel problem from his management 👀until I revealed to them I was a mechanic for 9 year and their faces dropped, I wouldn't recommend anyone to hippo finance after that disaster
STAY WELL CLEAR
Got proof and alsorts of emails from themselves.

So disgusting so unprofessional
I called to cancel my application and to request to delete it as I don’t wish to to receive a messages or email from you as the lady on the phone asked me why and I was explaining to her she hang up on me, honestly so ridiculous

Very good service staff it’s very helpful

Matt was really patient throughout the process of finding me the right car. I had set my heart on a particular Tucson, and he went above and beyond to find it for me. He made the whole process really easy, and I genuinely appreciate the effort he put in.

However, unfortunately, I’m disappointed with the condition and preparation of the car upon collection.

I initially thought the washer fluid was empty after leaving the showroom, but after getting home following a long drive I found the reservoir was actually full. The problem is that the washer jets only spray a small amount of fluid before stopping, despite the motor continuing to run. This means I’m unable to properly clean the windscreen, which obviously isn’t ideal and is something I feel should have been picked up and checked before the car was handed over.

The car also came without a parcel shelf and without the car mats. For a car costing many thousands of pounds, I feel these are basic items that should have been included. Having to source these myself after collection is disappointing and, in my opinion, unfair.

I also pointed out before collection that the rear wheel-arch trim was visibly loose and could be moved by hand. Unfortunately, nothing was done to rectify this before I collected the car. It appears there is a small adhesive pad behind the trim which has lost its stick, and this should have been properly secured before handover.

Overall, I’m happy with Matt personally and the effort he made to find me the car I wanted, but I feel the preparation and handover of the vehicle fell short of what I would reasonably expect when spending this amount of money. I hope these issues can be addressed, as I would much rather leave a genuinely positive review once everything has been put right.

If I could give zero stars I would.

Enquired about a business lease. Initial car and information supplied was great,
Chose the car I was wanting, agreed the terms and made the application. Pretty quickly came back as an accept and onto next part of paying fees. I paid them and then heard nothing for a few days.
Sienna then calls me to actually the application should never have been approved and it was an admin error and they could try a different lender, offered me a different car but I declined as wanted the car I chose originally, now seemingly the 2nd try has been declined aswell….
I advised I would just go directly to manufacture and get my car from them. Sienna states this is who application went to and they declined, even though I was advised different lender and filled in an application online for a different lender. Didn’t trust this information and I went to main dealer as I advised and collected my new car within days as stock was available.
Bit annoyed I have been messed about by Hippo but just shows that I should have done what I have in past and stick to going directly to the dealers rather than someone like Hippo.

Car delivered within 2 miles of driving warning light comes on your company just got a warranty company to call me and they were no help whatsoever then 2 days later engine management light comes on so now I have to get the turbo fixed on it and yet again your company does not return calls when they said they would you have taken all the enjoyment out of the car your customer aftercare is shocking

Fantastic company to deal with especially if you get Lewis Maxwell as your financial helper.

Great service from start to finish and made the whole process so easy..Kyle was very helpful and good at what he does.

Spoke with account manager Ryan who helped me through the process of my purchase. Ryan was more than helpful. The quality is his customer service is amazing. Thank you.

Amazing so helpful quick and efficient

I had a lovely experience buying from Hippo. I had Rebecca Newsham who helped and she was brilliant. The whole buying process was quick and smooth. Delivery guy Mohammed was lovely and showed me all the controls. Only slight gripe is no user manual/book pack was with the car so I can’t see service history etc but not the end of the world!

Finding the right car, getting the finance and getting all paperwork signed of was such a breeze, highly recommend. Staff were friendly and knowledgeable.

Made it easy to part ex and collect new car

Waste of time.
UDATE:
What a shame that you have replied yet tried to get my review taken down. Poor company.

The staff member who helped me throughout was great, polite and very helpful. Kept informed of each step.

I've had a great experience with Hippo Leasing so far.

Michael's communication has been excellent from the initial enquiry through to placing my order. He took the time to understand exactly what I was looking for and sourced the perfect vehicle at a great price.

He has been responsive, knowledgeable and kept me informed throughout the search and ordering process, making everything straightforward and hassle-free.

I'm looking forward to taking delivery of the car in October, and based on my experience so far, I wouldn't hesitate to recommend Michael to anyone looking for a new lease vehicle.