Hippo Motor Finance Recensioni 

Rhys my advisor was extremely helpful and helped me to find a great car. Extremely patient and no pressure at all.

Bernado was so helpful from start to finish helped me with all my questions and guided me to the end. Thankyou so much rebekah

The staff and managers were very helpful and helped me choose the best finance options. The process was very quick and professionally done

Alexandra was extremely helpful and solution focussed nothing was too much trouble! I came back to Hippo as I experienced 1st class customer service with my last car and this experience exceeded all of my expectations!
Thank you so much!

Excellent service from start to finish
Highly recommend

I rarely leave reviews, but my experience with this company has been so stressful and prolonged that I feel obligated to warn other customers.

I purchased a vehicle that arrived with a serious engine fault from day one. I reported the issue immediately, within the 30-day period, and repeatedly attempted to exercise my legal right to reject the vehicle under the Consumer Rights Act 2015.

Instead of explaining the return process, the company delayed for months, insisting on inspections and repairs I did not authorise, and refusing to acknowledge my right to reject. At one point, they even delivered the vehicle to a random person in my building without contacting me — and again, that was after I had refused to accept the vehicle. I still cannot believe a professional business would do this.

Over the four months, I had no usable car, yet still had to pay finance instalments. I also incurred thousands in travel costs and even lost a work contract due to the constant delays and broken promises regarding delivery and repair times.

Every time I asked about rejecting and returning the vehicle, I was ignored for up to 15 days, redirected, or given conflicting information. My calls were repeatedly avoided. The lack of accountability and disregard for my statutory rights has been genuinely shocking.

To make matters worse, the company carried out a full engine replacement without my permission and is now refusing to provide any documentation or warranty relating to that major repair — something that any reputable dealer would supply automatically.

I am now having to pursue legal action, as there has been no meaningful attempt to resolve matters fairly.

I strongly advise others to stay clear of this predatory company.

EDIT:

Your response contains several factual inaccuracies which I will correct below.

I did not “decline to investigate” the oil warning. I raised concerns repeatedly by email on 13 August and 26 August and continued reporting issues into early September. On 1 September I obtained an initial diagnosis, which you refused to accept, instructing me to obtain a second opinion — which I did. You then rejected that diagnosis as well. You did not collect the vehicle for your own inspection until 2 October. I have email evidence of this entire timeline.

At no point did I authorise a repair. From the beginning, I sought information on returning and rejecting the vehicle. Diagnosis was only permitted so you could confirm the fault — not so you could proceed with a repair. Proceeding with an engine replacement without consent is not authorisation; it is unilateral action.

Your claim that I was “happy to proceed with authorised repairs” is false.

The vehicle was delivered to an unauthorised person in my building without my consent and without notifying me. This is uncontested. Curious how you "investigated" but never contacted or followed up with my complaint regarding the illegal delivery of a vehicle to a random person AFTER I refused to accept and had already tried to return and reject?

The “goodwill” offer you reference was minimal, time-limited to a few days (classic predatory tactic to pressure the customer to give up their rights), and made only after months of delay and denial. It did not reflect the four months I had no usable vehicle, the costs I incurred, nor the losses I suffered.

You then closed the support ticket and refused to engage further — while simultaneously stating publicly that I should “contact you through official channels.” Both cannot be true.

If you intended to resolve this matter fairly, you would have:
• acknowledged my right to reject,
• not delayed diagnosis for weeks,
• not conducted a major repair without consent,
• provided documentation and warranty for the engine replacement,
• and not cut off communication.

I am pursuing legal remedies because every reasonable attempt to resolve this directly was blocked.

I stand by my review.

There where helpful and no pressure

Absolutely fantastic place. Very helpful and understood my needs in a vehicle. Definitely use them again.

Wasn’t sure of what I wanted because I was being tossed by different companies. Joe was extremely helpful, took his time to explain the whole process, was very honest, understanding and patient. He understood my situation, and tailored my want to my need, quick to respond if I had any concerns. Can’t ask for more. Top notch service

The best ever costumers branch services, flexible, efficiency, quick response and professional communication!
Best
Regards

Helpful, professional and friendly advise. I went to hippo right at the beginning of my car search. I have to say I can not fault the service Anees provided. He was reliable and stuck to his word trying everything to search for the right car which ticked all the boxes. For me it came down to the monthly payment and I ended up taking a deal elsewhere, however, I wanted to still write a review because if it wasn't for the APR event elsewhere, I would have continued the search with Anees. He took the time to listen and understand what I was looking for. So much so the car I bought, was the car he recommended. It just unfortunately came down to the monthly payment. Thank you again for your help, I really appreciate it.

As someone who is making less than 1k per month, I thought I would have to wait forever until I could get my hands on a second car, but with Hippo Motor Group, I was easily able to find a car that I could finance. A 2014 SEAT Ibiza Toca, and even though it had done 62k miles, it still works and drives seamlessly well. I would like to thank Junior, who was very nice and helped me find a car pretty quickly, and within the span of just one week I have the car and it looks brand new. I would definitely recommend Hippo motor group for financing cars.

Professional Operation
Small hick up re delivery etc

DO NOT USE HIPPO.
Absolutely abysmal how people are treated. Absolutely no ownership for anything.
They're all good when they're selling you the car and getting you to sign the paperwork. Anything other than that is an absolute sham. I wish I had never part exchanged my car. Hippo have well and truly contributed to the decline in my mental health since May!

easy transparent and fast, I think the best explanation helpful smiling face and guest Perver

Thank you Kamaal!
He was extremely helpful, efficient and I got my new car earlier than expected.
Cheeers!!!

Great car and thank you so much

My accounts manager neil was incredible, he was very professional and kept me up to date every step of the way

We bought a car few months back for £15000 and the car won't even start, diagnosis is it's a faulty engine, multiple cover ups trying to hide botched up work. Had car fully diagnosed from a very reputable garage and the owner said we have been misold this vehicle as it was not road worthy. This was after power steering had locked while driving on a motorway with children in the vehicle. DO NOT BUY ANYTHING FROM HIPPO they are completely useless.